What Software Do Cable Installers Place on Your PC?

{e}N0S asks: "The cable guy came over to install a cable modem at my Dad's house. As I watched him do his stuff I noticed he was installing something called Broadjump Client Foundation. I know you don't need software for a cable modem to work so I asked if it was necessary. He said he had to do his list of things, and we had to sign that he did his list of things, otherwise he couldn't leave it with us to use. Since I can always remove the software, I agreed, but I noticed while he was flipping through the install, he was clicking 'agree' on every EULA that came up. Doing a search on Google for 'Broadjump Client Foundation' comes up with some pretty scary stuff as far as what it does, like: 'Builds a database of subscriber demographics and buying behaviors to help evolve and refine marketing efforts.' Now, how does this affect us? Neither myself or anyone in my family agreed to the software; the cable guy did. And is there anyway to get cable companies to stop doing this as I can imagine since the cable company is a monopoly in this town, that the percentage of people who still have this software on their computers is pretty high."

Comments

They tried.

[MKalus]

When I moved lately I had a guy come out as they needed to "configure my pc".

I showed him to my Linux firewall, he was surprised about the prompt but figured it was just DOS (ha).

Put in the cd, realised it was not DOS, took the CD out, turned to me and said: "Well, I guess you know what you're doing." And left.

Offically my Cable Provider (Rogers) is not supporting Linux / Unix but if you have a technical issue just bug the Second Line support and 99% of the time you get the Unix guy who answers your questions.

That's tough

[ONOIML8]

If you're going to play with their toys the you have to play by their rules. If their contract/TOS/whatever says you have to agree to have all that software and agree with the licensing to all in order to use their service, then I guess that's what you gotta do. But it's their system, their toys, so if you don't like it then don't play.

Now the installer was wrong. Very wrong. If you're gonna play by the rules then you should have read EVERY word of EVERY EULA and made the determination for each one. Since those are legal documents you would want to read carefully, perhaps consult with your lawyer on a few points. You could tie up that installer for a VERY long time. But for him to indicate that you accepted.....well, you might want to consult with your lawyer now.

Re:Nothing.

[Skirwan]

Screwed the cable line into the modem, turned it on, attached it to the Linksys router, turned it on, attached that to the LAN port on my Mac, turned that on, and presto! A working internet connection!

Step three... There's no step three. There's no step three!

:)

--
Damn the Emperor!

Re:he installed

[s20451]

Next thing you know you'll have spy wear and you can't remove it.

Yeah, like this.

Just say "NO"

[anthony_dipierro]

The cable guy came over to install a cable modem at my Dad's house. As I watched him do his stuff I noticed he was installing miniature cameras in my Dad's bedroom and bathroom. I know you don't need cameras for a cable modem to work so I asked if it was necessary. He said he had to do his list of things, and we had to sign that he did his list of things, otherwise he couldn't leave it with us to use. Since I can always remove the cameras, I agreed, but I noticed at the top of the camera was a small antenna. Doing a search on Google for 'Comcast minicam' comes up with some pretty scary stuff as far as what it does, like: 'Records toilet breaks and sexual escapades in order to enhance customer service' Now, how does this affect us? Neither myself or anyone in my family agreed to the cameras; the cable guy did. And is there anyway to get cable companies to stop doing this as I can imagine since the cable company is a monopoly in this town, that the percentage of people who still have these cameras in their bedrooms is pretty high.

Re:Have a honeypot

[clickety6]

Good solution because all non-geeks have at least two or three old PCs just lying around the place for emergenices like this!

Some replies

[anthony_dipierro]

• Have a bogus bathroom for him to install his camera in, which you can leave "unused" 'til you need to call support when you can shit in that bathroom if needed.
• • More amusing would be sending him to your outhouse. Let him try to figure it out. :)
• This is why I always opt for the self-install option with any ISP. I don't even like my wife watching me take a shit, nevermind some complete stranger. (Side note: Yes, she does have her own bathroom. So there. :P)
• Take them to small claims court and sue them for the time you spent removing the cameras.
• They use 802.11 to transmit their signal to the nearest spy truck. To find out exactly what they're doing hook up an 802.11 hub and analyse the traffic.
• If you're going to use their product, then you have to play by their rules. Forget about the fact that the installation guy might not be following the rules, and that as a monopoly service they are highly regulated by the government. Just bend over (for the camera) and take it.
• Tell them your policy does not allow anyone to install cameras in your house without passing an extensive personal background check, signing a non-disclosure agreement, and obtaining a million dollar bond payable to you upon breach of contract. Ask him for his personal address and phone number so that you can contact him when the background check is completed, and have him fill out a form giving you his social security number and permission to use it for the purposes of obtaining the background check.

Re:Have a honeypot

[Bobzibub]

My installer (at&t cable) got confused at lilo.

; )

-b

Re:Have a honeypot

[sckeener]

More amusing would be a Linux machine. Let him try to figure it out. :)

If the cable company is like my DSL support, then they wouldn't install it. Every time I have to call in problems with my DSL line, I have to lie and say I have a windows 98 pc. They usually then try to get me to do some basic networking troubleshooting. This can be hard to fake if you don't remember off the top of your head what the output is supposed to look like. If they catch me in the lie, I usually play the mad customer (which I usually am at this point) and demand they open a ticket for the issue. :)

One time...

[snowlick]

The guy that came over to install my stuff was a total moron. When signing up for my cable modem service I decided to do the "honeypot" idea with my Windows machine, which I figured would be easiest (let them screw everything up, then pull out the info I need after they leave). There was a spot of trouble which I didn't forsee, however: I use Apple Studio Displays on all of my machines, and he couldn't get over the fact that they aren't iMacs. When he got there he was like, "Aa, iMacs? They're fancy. I don't know how to install this stuff on iMacs. Let me call my supervisor..."

I had three clearly visible beige boxes under the table at this point, which obviously had the monitors connected to them, the keyboards, mouses, etc, etc.

I tell him, "No, man, these are all PC's."
"Yeah, cool. Hmmm..."
*fiddles with one of them running Windows98, dials number on cellphone*
"Yeah, what's up, man. Um, I got these iMacs here, and I was wondering what I should do..."
I just about hit him over the head with my chair. After some pressuring I got to talk to the guy on the other end of the phone, who gave me everything I needed to know(IP, etc). When I gave the phone back I could hear him yelling at the "installer."

"Oh, you mean that they aren't iMacs. That's crazy. They look just like em."

What the FUCK...

Re:he installed

[bheerssen]

If he wants to install his software, I point to my mandrake box and say "sure have at it." Gets 'em every time.

Re:That's great for Slashdot geeks...

[TibbonZero]

"Scott, your ISP is not quite evil enough. You're semi-evil. You're quasi-evil. You're the margarine of evil. You're the Diet Coke of evil, just one calorie, not evil enough."

Re:he installed

[Capt. DrunkenBum]

I did the same thing, except I pointed at my ancient SparcStation 2, running Solaris 7..

I thought he was going to rupture something. :)