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Telcos Play Both Sides of Telemarketing War
Monoman writes "Most Slasdot readers already know this but CNN has an article about how the telcos are reaping profits from selling your phone number to the telemarketers, and selling customers ways to block the telemareketers, and selling telemarketers ways to get around the customers who are paying to have telemarketers blocked and... I think you get the picture. It is nice to see stuff like this in the mainstream media." So either both sides pay the local Baby Bell for its protection racket, or you just pass a law and the problem goes away.
I don't get telemarketers.
http://www.ganocall.com and you can sign up online.
siri
A friend of mine used to work as a telemarketer. He tells me that these companies treat a hangup, even after you yell at the poor slob on the other end, as an "accidental disconnect", and put you back on the call queue.
Have to tell them to put you on the "do not call" list.
Wisconsin has a no-call law too, effective January 1 2003.
Sprint has this feature for $4.95 a month that disallows all non-Caller ID readable calls (blocked, private, anonymous, etc.) But there is a passcode that you can give out to "trusted" friends and family that allows them to bypass the restriction. But those 4 digits are defaulted to the last 4 of your phone number, so it's quite easy for telemarketers to guess (and they do).
Now, most of us here are probably careful with our information, and giving it out, but I'd say the other 99% of the population aren't. Now, I'm not saying that the telcos aren't using these underhanded tactics, but don't leave user stupidity out of the equation.
Here's a list for all states that have a web site.
Apparently, the anti-telemarketer website doesn't seem to have a problem with pop-ups though...
The machines dial numbers stored in a database using a mathematical algorithm to predict when a telemarketer will be ready to finish one sales call and start another. When the machine reaches a person, the call is supposed to be transferred to a telemarketer who is just finishing a previous call.
Automated dialers are illegal in many states, Washington State being one of them. A good story about this:
Link
Calls made using an automated dialing-and-announcing device for a commercial purpose -- to sell property, goods or services -- are against the law in Washington. Consumers are entitled to $500 in damages for each call.
Check your states website for information.
Another good source for your rights against telemarketers:
PrivateCitizen.org
Apparently my submission of this same story was too late, but I included a link to the FTC proposal to create a national registry of numbers that telemarketers CANNOT call. They have extended the public comment period, so go make yourself heard.
illum oportet crescere me autem minui
SET pickupdelay +2
Problem solved. We used to laugh at the people who wasted their money on those things, and then sputtered and fumed at us that we shouldn't be able to get through. Truth is, those things may work for 30-40% of your telemarketing calls, but thats it. Other things, like the delay it can take for the phone lines to connect, also shorten the tone to the point where it stops before the dialer believes you're out of service. But adding a delay before it picks up if by far the most common ploy.
The other thing people don't realize is that direct callers don't have one big list of numbers that they constantly whittle down. Most do as we did, randomly generating phone numbers, then filtering out the numbers on the no-call list and in cell-phone domains. If your phone gets marked as out-of-order, it will still go back on a list with that same company within a week... they expect your number to be used by someone else quite quickly. And no, just because the company that does sell number lists thinks you're out of order, doesn't mean that they'll never try again. Think of the math... how many people have only had their phone number for a few years? How many people get new phones everyday?
And, before I left, I heard a wonderful tidbit... the list-sellers may soon set up auto-dial systems that do nothing but call the numbers marked as disconnected. If they ever get anything but that tone (say, because you're on the phone), you go back on the active list, with a little mark next to it that will bias the ranking of your number so that it won't be marked out-of-service for a very long time. It costs them nothing to keep trying your number.
And yes, for the record, even though I was doing good things (making all those pretty commercials you see on TV and all those shiny ads in the magazines), I still feel dirty sometimes =)
If I knew the wedgies I gave you back in 6th grade would have resulted in this . . . I might have taken a moments pause.
This past summer I spent a few months with a large, evil Canadian telecom company. The system in place to obtain an unlisted number or block unwanted calls is simply twisted.
The telco trained us to only suggest privacy services as a last resort and try to talk a customer out of it if they requested the features.
Our department was responsible for busting fax marketers that peppered our clients with unwanted junk. But whenever a client called to complain about annoying fax or telemarketing calls they receive at all hours of the night, we had to tell the poor sap to either subscribe to caller ID or spend money to *69 the call. If marketer's number was unlisted, we basically said "tough luck", even when we had the number right on our screen.
An open apology goes out from me to any of you that might have called me to complain about tele/fax marketers. Sorry everybody, THEY made me to it!