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RadioShack Stops Being Nosy
jackbang writes "One small but positive step in the gradual erosion of personal privacy and increase of corporate intrusiveness - RadioShack will no longer ask for your name and address when all you want to do is buy some batteries. Now if only they would agree to remove the motion sensor that rings a bell every time someone walks in or out of the store..." Always freaked me out being asked my address just to buy some solder or something.
....this will piss the Pentagon off. Just when they were all set to track consumer purchases...
This is my post. There are many others like it. If you don't like what you read here, go try one of the others.
You could always just tell them, "No". I always did.
09F911029D74E35BD84156C5635688C0
Jesus loves you, I think you suck
Now the poor sap named Dick Hertz who lives at 123 Main St will stop getting thousands of Radio Shack catalogs each week in the mail.
If you wanna get rich, you know that payback is a bitch
Also, I remember when they put up the privacy policy in late 2000. It didn't seem to allay customers fears. Instead, I would tell them to just give me fake information
13 year old white supremacists are shitty web designers.
They have all our addresses now.
With this news, radioshack has killed my purchasing alter-ego, John Shamus of 200 Arroway Lane. See, I created a whole personality for use in radio shack. Besides a fake name and address, my character John spoke in a funny voice, had an interesting career (limo-bus bathroom attendant), and even had a wife with a kid on the way (which made it easier to justify my purchases of children's toys). He also had about a dozen cuecats.
Screw it, I'm going to keep going in to Radio Shack as John, anyway. It's not like my life was going that great to begin with...
Anonymous Luddite: "What do you think of the dehumanizing effects of the Internet?"
Andy Grove: "Not Much."
The name/address question was redundant, since they're now doing retina scans as folks enter the store. The bell actually indicates a database match.
Ding!
It's true! RadioShack stops being nosy. At first I didn't believe it, but a devil ice-skated by selling a Linux that was ready for the desktop and said it was true.
A Government Is a Body of People, Usually Notably Ungoverned
I made a purchase at Toys R Us one day and gave them my info. I got a call about a week later. They wanted feedback on my shopping experience in exchange for a $5 gift certficate. I spent the time with them, but never got the certificate.
I don't think they were trying to mislead me, but they blew an opportunity there. I'm happy to share my info as long as they reward me for it, but failing to send me the gift certificate changed my mind about that. Now, when I go there, I decline to give them my info when they ask for it and I explain why.
Companies like Radio Shack need to realize that they have to reward their customers if they're made to jump through extra hoops.
I always used:
"Raymond D. O'Shack", you can call me Ray!!
Ha ha
M
I used to work for a Radio Shack dealer store and the pressure to get the addresses was constant because we got money from Radio Shack for each address we provided. When I was taken to task about my low address count one day, my buddy was offered up as an example: HE got over 90%. So I asked him how he did it. His secret? He used to copy random names down from the phonebook when the store was slow!
Same goes true for Best Buy wanting your ZIP code.
About 25% of the time I'll get a surprised "Really?", half the time they don't care, and the other I'm not even asked because the drone doesn't want to ask.My understanding from surfing RadioShack Sucks is that their salesdroids would actually be penalized financially, or even fired altogether, for failing to obtain some arbitrary percentage of customer names and addresses. Seems like the quota was something on the order of 80-90% "compliance."
Between local stores like Active Electronics, the utterly-amazing variety of electronic parts on eBay and topnotch mail-order houses like Digi-Key, Jameco, and Mouser, it's pretty darned rare for me to set foot in a RatShit store these days. Their 1/4-watt resistor assortments are still a killer deal, though.
Dahlmann tightly grips the knife, which he may have no idea how to use, and steps out into the plain.
Me: I'm looking for an RF Modulator so I can plug my DVD player into a TV without AV inputs. (Don't get me started...)
Shack Sales Clerk: Uhmm... That's like a VCR, right? We've got all our VCRs on that wall right over there.
Me: Uh, no. It's a signal adapater. (Surely someone who works around electronics every day should understand this, right?) It converts composite audio/video signal output to rf signal for a coaxial cable input.
Clerk: It's an adapter?
Me: (Thinking the light has finally turned on) Yes! It's got a coaxial output on one end and RCA style audio-video inputs on the other.
Clerk: Here ya go! (He hands me a RCA 'Y' splitter.)
Me: *Sigh*...
I did manage to get the guy to give me an RF modulator, but only after I retrieved a Radio Shack ad from behind the counter and pointed at it in the ad.
The next Slashdot story will be ready soon, but subscribers can beat the rush and slashdot the links early!
You b*****d I found you at long last!!! Love, Dick
Man, this thread is getting harsh. I mean, nearly ever sane retailer has SOME means to let employees know when someone is the store. yeah, the dinger SUCKS, but I'd rather know when someone is coming in.
The CueCat was a stupid venture, to be sure; but at some point in their lifespan, every retailer does something stupid at some point.
Yes, Radio Shack has morphed from hobbyist products and radio gear to basically a smaller, less well stocked Best Buy. But can you blame them? While many slashdotters may in fact still need diodes, Joe Average doesn't. The death of the electronics hobbyist almost killed the company. They are trying to stay alive in the face of serious competition while retaining what used to make the Shack a place to buy stuff. If you have a better idea, a way to make the company really stand out, get a job there and tell the boss. They might even listen.
And no one is really commenting on the fact that a high-profile retailer like the Shack taking a step like this may, in fact, influence others to drop their mailing. I can't buy anything anymore without a request for zip code, or some other deal.
Also Note: the Shack has one of the most tolerant, liberal intellectual property waivers ever. Unless you invent a new point-of-sale system, and do so on the job (or using work-provided materials), they don't give a crap. I mean, Best Buy would probably try to make you turn over your latest patch to BitchX but the Shack doesn't care.
ZOMG I WOULD LOVE TO KNOW ABOUT YOUR FEELINGS ON MACINTOSH VERSUS WINDOWS, VI VERSUS EMACS, AND HOW YOU'RE NOT A DORK
I imagine you have a lot of fake information collected, I never give my correct information when I go to RS.
The CEO looked kinda stunned at first, like he got belted in the head with a brick, then rather annoyed. He didn't say anything about it but I got the impression he was rather surprised to hear that this was common pratice. Or maybe surprised it was being discussed on TV while a bunch of his investors watched.
Judging by the comments here me and the Squawk Box guy weren't the only ones doing it. What's next, Radio Shack management discovers that pushing extended warranties on 50 cent batteries is considered somewhat amusing?
Yes, you got added to a mailing list--Radio Shack's. Nobody else got your address. They were religious about that and if anybody ever suggested to the people in marketing that it was otherwise, they witnessed somebody turning purple with apoplexy.
They jealously guarded their lists because they viewed their mailing list as a competitive advantage. Nationwide, marketers who send direct mail advertisements are ecstatic if they get a response rate of 1/2 a percent. Radio Shack had something like a 40% response rate on its direct mail advertisements. They weren't about to give that up to anybody else.
I don't believe all radio shacks do it, but in a number I've been to (Fairfax VA area) the employees (or somthing) is fitted with a microphone and this transmits the conversations into the back stock room.
It always freaked me out to be looking for LEDs and hear a disembodied voices saying:
"can I help you?"
"yes do you sell power adapters?"
"we sell all sorts of power sir."
I myself have been victimized by this. They keep track of what you have bought and returned. If you returned too many things that costs a bit ( The stuff they make commision on ) they will stop selling you anything and have that manager tell you that you can't buy the item. I have had this happen on more than one occasion.
I can assure you that this is totally commision related. The last time they told me NO they looked up my history and said "You return too much stuff". This is what is so bad about tracking your name is now the salesman can check your name to see if your someone he should waste his time on.
cashier: Name? ...
guy: Cash.
cashier: *First* name?
guy: CASH! I'm paying with cash!
cashier: Ok. I'll need to get your name and address. What's your full name?
guy: GOD DAMN IT You don't need to know my name and address!
It always made me wonder what kind of marketing genius is willing to piss off some of their customers that badly.
I refused to give my name once, and on the receipt, it said "Thank you Dick Dick, for your purchase" (or something like that).
I noticed before I left, and was sure to thank the Dick helping me.
I remember a few years ago, when Radio Shack was the talk of the takeovers and such. The customer data base was valued as much as the rest of their assets combined.
Follow this example, one of the winners of the 1991 rec.humor.funny comedy awards
Q&A at Radio Shack
Has it been over a year since you last donated to the Electronic Frontier Foundation
Now if only they would agree to remove the motion sensor that rings a bell every time someone walks in or out of the store..."
Yeah, cause there's absolutely no reason whatsoever that an employee at a relatively small, yet cluttered, business might need to know when someone enters an exits the store.
Nope, they have absolutely no right to know that you've entered their store, even if they might be the only person on duty at the time, and currently helping a customer in the back look for some obscure AV connector. Since, you know, no possible way a two-man team could distract the employee while simultaneously stealing thousands of dollars worth of merchandise right out the front door.
Jeez people, I like my right to privacy too, but let's not go off the fucking deep end here.
It hurts when I pee.
As it has already been said you can just say no anytime your asked for your personal info. But what you may not know ( or may not have thought of) is WHY they ask you in the first place. Ok yeah, tracking statitics and what not, but that's not what I mean. The reason this still goes on in many retail stores is because people don't say no. They figure it's part of the process of purachasing whatever. If people would start refusing to divulge information, companies would be less apt to attempt to get it from you.
Everyone is entitled to their own opinion. It's just that yours is stupid.
Well, one day (this must have been 1989) I went in and bought something minor and the shop assistant asked for my name and address. Well, I knew darned well what they wanted it for, because I was getting three Tandy catalogues all with different variations of my name and address so I told him "no".
He said: "But you have to give me your name and address."
"Why?"
"Because I can't sell you this without it."
"Rubbish. You just want to put me on your mailing list."
Well, the argument proceeded and he wouldn't sell me the stuff and frankly REALLY pissed me off big time.
This was a bad move, because in the UK you're not allowed to collect personal information to store on a computer system without a) making it clear an b) registering that you are going to do so.
I checked Intertan's (Tandy's parent company) registrations details. It turned out that they hadn't registered properly. BIG mistake number 2.
So, I complained to the Data Protection Registrar that I believed that Intertan were breaking the law. They tried to contact Intertan. Intertan refused to talk to them. BIG mistake number 3.
Eventually this escalated and finally Intertan caved in and stopped asking. Well at least for a couple of years. I stopped shopping there in the end. Mind you, so did everyone else and they shut down :)
Never email donotemail@WeAreSpammers.com
--true story. Been shopping at ratshack since..well, since allied electronics I guess. Anyway, I lived for years and years metro atlanta. Sometime shortly after the olympics-and the unfortunate el kaboom occurrence there, I get a personal visit from the fibbers! Now I am a little spooked, this is right after they tried to frame richard jewell. I am an internet freedom issues loudmouth, this is a duh given. This agent comes by when I'm not home but sees my girlfriend and leaves his card for me to call him back up. Of course she's freaked out, who wouldn't be? So, I call him up, shazzam! It's that stoopid radio shack taking your information. Foolish me had previous had given it to them, innocently and before I was as concerned as I am now on this merchant/information issue. Turns out I had-along with thousands of other people-purchased the same/similar battery they allege was used in the olympics blast. LUCKY FOR ME I still had it at home to show him. He came by the next day, I showed hom the batt- a 12 volt drycell I got to use for my tiny 12 volt b/w tv during storms and electrical outtages, so after that was outta the way we spent a little time talking about his job and cases he had worked on etc. I figured what the heck, might as well milk the opportunity a little, was interesting.
Anyway, I went back to the same store I got it from, talked to the manager, told her I was not amused over this incident. I mean, what if I had milked the batt dry and had tossed it?
From then on I always refuse this info when asked at ratshacks or wherever, latest was at some car parts store, I tell them it just slap ain't happening, they can enter any name or whatever to make their cash register work, or "no sale".
This data mining stuff I can see two sides of, but my default is it's too likely to be misused and as such I'm against it now.
It also happened to me once some fool at a job I worked snagged my soc sec # and used it somehow (probably gave or sold it to someone, I never found out exactly) to get some utilites turned on, like a year later I get this bill for gas service at someplace I never lived at. No amount of arguing would make them drop the bill, and the threat was pay it now or lose gas service at the place I lived. What a crock, I HAD to pay it or lose use of my hotwater heater and stove and furnace, not an option at the time.
Can of worms, society needs some sort of ID to go about your day to day business, but too many ways it can be misused or stolen. It's totally fubared now, because no solution addresses privacy concerns. Caych 22 "Danged if ya do danged if ya don't" deal there.
The adress is not available to you but there is something as an AVS check (adress verifiction system, not AGE verification system as it is used by some 'less reputable' sites), where you supply the address info and the processor then gives you a go/no-go on the address. So you can't access it but if it is given to you then you can use it to verify the persons identity.
:)
small entrepeneur ? yeah, I probably qualify
MP3 Search Engine
Being the sort who appreciates some security in my everyday transactions, I actually like it when the Radio Shack people ask for my zip code. (They've never asked me for a name, is that unusual?) The fact that they have some idea of where they sell more batteries is fine by me -- it allows them to build market demographics without a notable loss of my privacy, and I get improved availability of products I like.
:)
Likewise, I've been very encouraged to see some of those automated gas pumps now requiring that you key in a zip code from the billing statement -- not just possessing a credit card. Since I'm already providing my name and billing information through the credit card, this is not the invasion of privacy that some folks think it is. Yay authentication and authorization!
On the other hand, it used to be particularly irritating when I wrote a check and a clerk would insist that I provide a home phone number or even two phone numbers instead of some useful authorization info. (They're permitted to ask in my locale, but not allowed to require it.) After a particularly nasty incident at Ikea a few years ago -- when I declined to provide the number an assistant manager looked up my name in the phone directory and wrote the info on my check anyway, accompanied with a lot of foolish and insulting comments -- I decided to print TeleCheck's local phone number on the checks as a home phone. It doesn't stop the bad practice, but at least it protects my privacy a bit without wasting my time. (And it never comes up as a bad number
Most frustrating of all (recently) was an encounter with a certain large bank. To make a long story short, they informed me that electronic funds transfers can be executed by any merchant with my bank routing and account numbers. When I pointed out that the numbers are identification and not authorization, they replied (paraphrased) "Posession of the number IS authorization. If you didn't give them authorization, they wouldn't have the number." Can you believe a major bank thinks that possession of your authentication data is equal to authorization? AAUUUGGGHHH!!! When I pressed further and pointed out that the account & routing data is on every check that anyone writes, I was informed that they (the bank) know it's awful, but that's what the US Federal Reserve rules require. Double-AAUUUGGGHHH!!!
IMHO it's disappointing when the local Chevron station provides better financial transaction security than the bank managing my 401K.
-Jon
I think not...(*poof*)
All you had to do was say "No". I dunno about you guys, but the local Radio Shack people just let it go after that. It's not like you *had* to give your information.
I'm the stranger...posting to