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AOL Reports Its First Drop In Subscribers

Flamesplash writes "Yahoo! is running this AP story about AOL's first drop in subscribers. 170,000 US subscribers have left AOL in their fourth quarter of 2002, apparently due to users becoming more comfortable with broadband connections. It should be noted though that 'AOL has said it has stopped simply signing up new customers for the sake of counting them.'"

8 of 182 comments (clear)

  1. Hm... for the sake of counting them? by Neophytus · · Score: 4, Interesting

    It should be noted though that AOL has said it has stopped simply signing up new customers for the sake of counting them.
    Is this an admission that the hundreds of CDs each and everyone here will have recieved were just a stunt to get the numbers up?

  2. Yea, well..... by mao+che+minh · · Score: 4, Interesting
    Times are changing. A good number of casual, novice computer users are beginning to become comfortable enough to use other ISPs that lack the complete solution of AOL. I still don't see AOL ever losing a substantial userbase any time soon though.

    I think that a few of you can relate to this: I don't make a heck of alot of money off my single, constant IT job. This forces me to do alot of consulting for everyone from small businesses to "Joe User". Joe User still doesn't have or need much understanding about computers, and still prefers the simplistic experience that is AOL. Until another major ISP can offer the ease of use that AOL can for a significantly lower cost (unlike MSN), then most AOL userrs have no incentive to switch.

  3. 170,000 are Advanced Newhouse Subscribers by Anonymous Coward · · Score: 1, Interesting

    170,000 people are the Advanced/Newhouse subscribers are no longer part of AOL/Time Warner. Newhouse is the Indianapolis, Orlando , Tampa/ST Pete Time Warner subscribers. When Time Warner was going thru the massive growth in the mid 90's they merged with Advanced/Newhouse cable out of Colorado. Part of the deal was that Newhouse can pull out of the merger if conditions get bad. About 3 months ago there was an anouncement that Advanced/Newhouse would control the above TW markets but still keep the TW name. But They Tecnically are Newhouse cable . I should Know I have some dealings with the cable Industry.

    "AOL said the results also reflect the deconsolidation of certain cable systems pursuant to the restructuring of the cable partnership between Time Warner Entertainment Company L.P. and Advance/Newhouse.

    http://story.news.yahoo.com/news?tmpl=story&ncid =5 28&e=1&cid=528&u=/ap/20030131/ap_on_hi_te/aol_subs cribers

  4. 170,000 is from the cable subscriber side by Sunthorn · · Score: 2, Interesting

    170,000 people are the Advanced/Newhouse subscribers are no longer part of AOL/Time Warner. Newhouse is the Indianapolis, Orlando , Tampa/ST Pete Time Warner subscribers. When Time Warner was going thru the massive growth in the mid 90's they merged with Advanced/Newhouse cable out of Colorado. Part of the deal was that Newhouse can pull out of the merger if conditions get bad. About 3 months ago there was an anouncement that Advanced/Newhouse would control the above TW markets but still keep the TW name. But They Tecnically are Newhouse cable . I should Know I have some dealings with the cable Industry.

    "AOL said the results also reflect the deconsolidation of certain cable systems pursuant to the restructuring of the cable partnership between Time Warner Entertainment Company L.P. and Advance/Newhouse.

    http://story.news.yahoo.com/news?tmpl=story&ncid =5 28&e=1&cid=528&u=/ap/20030131/ap_on_hi_te/aol_subs cribers

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  5. Why This Has Happened by E-Rock-23 · · Score: 5, Interesting

    AOL's recent ad campaign for their AOL 8.0 service has to be the direct reason for the drop in subscribers. Let's do the math:

    In one scene, where a "dad" talks about setting up the parental controls for his "kids," a shot of the screen is shown with three users listed. The first user in the list (name unknown, and doesn't matter) is shown as having Adult access. The second user on this list is the key. First of all, the user name is HappyAOLUser, and is shown as having Older Teen access. First of all, what Teenager in their right(?) mind would use HappyAOLUser as their screen name? None. And secondly, is there such a thing as a Happy AOL User? I haven't met any...

    Here's the big detractor. Their offer boasts 1,025 hours free for the first 45 days. Let's do the math. There are 24 hours in a day, right? OK. So, let's multiply that by 45. The answer is 1,080 hours. Now, we subtract from that the 1,025 hours offered for free. We get 55 hours. Divide those 55 hours by the original 45 days, and you get 1.2222222r. So, in order to use up all of the 1,025 hours in 45 days, a single AOL user would only be able to get 1.22222r hours of sleep per day in the 45 day period.

    Simply put, either the user doesn't get to use all of the free hours, or they die from sleep deprivation trying to get them all in.

    Couple this with the slowly growing demand for broadband, AOL's lack of local servers (resulting in long distance bills for some users), and the frequent busy signals encountered, you have your reason for people migrating away from AOL.

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  6. Re:More Info - where they are going by KarmaBlackballed · · Score: 2, Interesting

    AOL is losing lots of customers to services like speakeasy because the speed and support are better.

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  7. Re:Does this mean... by krin · · Score: 2, Interesting

    Remember when 3.5" floppies were still the major media type and you could actually use those AOL discs for something?

    What gets me, is now AOL sends that CD you just toss in the garbage to you in a little metal tin. And the address label is printed on the thing so you have to sit there and scrape it off (if your the paranoid type that does that). I haven't taken a second look at an AOL disc in years, the last time I even bothered to open one up was for the DVD case a few came in awhile back (always nice to have a spare).

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  8. Re:$15 for BYOA by Anonymous Coward · · Score: 1, Interesting

    tell aol you want BYOA without the 2 hours of dial-up, and the price will be $7 a month, not $15. There are two plans of BYOA. you are paying the extra $8/month for two hours of dial-up.