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12" PowerBook Wobble?

RedWingsSuck asks: "I recently purchased a 12" PowerBook from ADC. I absolutely love it, but I have noticed an interesting little issue. As it warms up, other users have said the case gets as hot as 120 degree F, it develops a wobble on a flat surface, like a table or something. As it gets warmer, the wobble gets worse. When I first noticed it, I thought I had lost a rubber peg from the bottom, but apparently my problem is not that simple. While on spring break, in San Diego, I went to the Apple Store there, and I was told that a few other people have had this problem, and that if I had purchased the PowerBook from there, they would have replaced it with a new one. Then I called Apple Care, and they told me that they were just informed of this problem. Has anybody else had this problem, if so, what did Apple say about it?"

20 of 158 comments (clear)

  1. You need a Cool Pad by Anonymous Coward · · Score: 5, Informative
    1. Re:You need a Cool Pad by siliconwafer · · Score: 4, Insightful

      He shouldn't need anything. He bought a nice laptop and it shouldn't wobble or overheat without having to buy 3rd party stuff.

  2. nasty by The+Herbaliser · · Score: 4, Interesting

    If the heat is enough to warp the casing, I'd hate to think what it might be doing to some of the other components.

    1. Re:nasty by Lazyhound · · Score: 4, Funny


      Yeah, having your hard disk platters go floppy at 7200 RPM would kinda suck.

  3. Just wait until the rubber feet fall off by Anonymous Coward · · Score: 4, Interesting

    I've had a similar issue. So have many, as the Apple forums indicate. Slowly the rubber feet have been coming off and recently the last one fell off so my powerbook is completely with the rubber feet. It's since stabalized, but now it slides around a little more easily. I called AppleCare and they will replace the rubber feet for a $6 charge when they have the rubber feet marked for the 12" powerbooks which will be soon. They mentioned that the rubber feet are exactly the same as the 15" model, and if you can get hold of those, either by a friend ordering through applecare or a 3rd party vendor, that should work. I've also read about people completely replacing the rubber feet with ones they bought at a hardware store.

  4. I'm a Sucker by tarus · · Score: 5, Interesting

    Okay, this is a real long comment, but since you brought it up, here is my 12" Powerbook story.

    I support an open-source network management product, and a friend of mine turned me onto OS X (which is one of the operating systems we run on). I was just about to buy his iBook when the new Powerbooks came out. I fell in love with their styling, and I "switched" big time (loaded Powerbook, iPod, Soundsticks, warranty, etc.)

    It took a month to arrive, and everything about the packaging, the look of the machine, etc., was pure Apple. If I were to ever buy a new Mercedes, this is the feeling I would hope to have (only more so).

    But the honeymoon didn't last long. While it worked great on my lap, when I put it on the desk it would wobble. Cold or hot (and it does get hot), there was an obvious wobble.

    Then I noticed that whenever I pressed down with my right hand, there would be a "click". Closer examinination found that the "palm rest" on the right side of the mouse was actually bent. You could see it and definitely feel it when you ran your finger along the ridge between the mouse and the keyboard. If you close the unit, the little rubber pad on the left side of the screen met nicely with the rest of the laptop, but there was an obvious gap on the right side. Finally, if I put the spare battery in place of the original (which goes in on the right side) it seemed to require a lot more effort than it should to get it in.

    Conclusion: Bent laptop.

    Having purchased the warranty, I called Apple, and they told me that, yes, they knew about the wobble (they also told me it was worse on 17" Powerbooks) but that they didn't know what they were going to do about it yet. As far as the bent palm rest, they told me to take it to the Apple Store and have them send it in.

    At the Apple Store I dealt with some rather nice people, but became very worried when one said "oh, they'll say this is abuse."

    Abuse? I hadn't had the thing long, I normally take care of my laptops very well (I travel a whole lot, so they have to work) and I have taken even better care of this unit. Luckily, that never became an issue.

    So I sent it off, and they kept it for over a month. I would call in weekly and hear things like they were waiting for parts (one time I heard the word "mainboard") but eventually it arrived back on my doorstep.

    It was the same laptop I had sent out, with the same wobble issue, but someone had spent a lot of time getting everything to fit the best they could. The bend is gone, but you can still see that things don't quite fit well on the right side, the screen still has the gap, and if you look under the keys in front of the mouse, there is some sort of plastic film that is buckled - as if it doesn't quite fit.

    But these things are too minor to do without my laptop for another month. I took a razor and trimmed one of the rubber feet down to fix the wobble, and I'll just live with the other problems.

    The downside for Apple is that I will be hesitant to buy another product from them. For much less than the $3500 I shelled out, I could have gotten a small Linux laptop that would function to meet my needs. The reason I bought an Apple was for the "fit and finish" and quality I used to associate with them, and I am very disappointed. I still like my iPod, though.

    My name is Tarus. I'm a consultant. And I'm a sucker.

    1. Re:I'm a Sucker by Klaruz · · Score: 4, Interesting

      You compared an apple product to a car, which is pretty close to the truth. Apple's quality is usually pretty good, but, it's a good idea to wait for the second revision of the product before you buy. If you look back in the history of apple's notebooks you'll see random problems that they've fixed show up (the battery fire one sticks out)

      I have a second generation 15" powerbook (known as the DVI) that fixed several of the problems with the first gen. I think some of the major diffs are the paint, less titanium in the hinges (less brittle), and the heat sink and main board designs.

      I checked the same things when I got my car (first rev was 99/00, second rev that fixed problems was 01/02, I have an 02). Of course this is no good if you need a computer right away and can't just wait around for apple to fix the known problems with the hardware. I'm not sure what I'm going to do when I'm ready to upgrade this one and the only notebook shipping is a brand new model.

      Overall though, apple's generally really good about eventually admiting a problem and making it right for the owners. IBM may be the only other OEM that comes close, but they still have problems sometimes. The good thing about apple is they're under a microscope, would you see an article like this about an IBM or a Toshiba on slashdot? Maybe, but I doubt it. At least you know that others have problems and not just you.

      *shrug*

  5. early adopters beware by Anonymous Coward · · Score: 4, Insightful

    that's why I stay away from v1.0 anything. The 12" is a new design(as is the 17"), the rev 2 & 3 machines should fix any issues.

  6. See here by Erect+Horsecock · · Score: 5, Informative

    They already now about this

    Well to keep it short the reader basically explain how to BEND THE CASE so it no longer wobbles.
    Also see this thread on Ars Technica that is about the 12" and its wobble issue.

    --
    I hope you die painfully and alone.
    1. Re:See here by GigsVT · · Score: 4, Funny

      Man, those Mac users are whiney bitches. "I'm already on my third laptop because the first one had three dead pixels, and the second one didn't latch just right".

      No wonder Macs cost twice as much, they have to pay for all the returns from the users who RMA for petty little crap.

      --
      I've had enough abrasive sigs. Kittens are cute and fuzzy.
    2. Re:See here by gumbi+west · · Score: 5, Interesting
      I don't see the bend the case post, but this person appears to have fixed one with the slightly less drastic procedure of replacing the foot on the battery.
      Justin...and others: When you get the new feet, check to see if they are the same size as the one in the battery. I was looking at a machine in a local retailer today that exhibited the wobble. I was talking to the salesperson and we decided to do a littel experiment on the display model and found that if you replace the 'foot' on the battery the machine sits nice and level! the foot that came in the battery was simply too short. Reading many of these other posts, it seems this may be a common problem...much better than the 'battery is warped' theory...
  7. Materials? by red_dragon · · Score: 4, Interesting

    I don't own a PowerBook (only a G4 Cube), but from what you describe, it sounds like the different expansion rates of the materials that make up the case are great enough to cause the bends, much like how a bimetallic strip bends at different temperatures. If the laptop were out of warranty, I'd suggest that you loosened the screws that hold its case together, and turn the computer on. If the case stays straight that way after it has warmed up, tighten the case back up immediately, and you should be OK. If it still wobbles, you might have to loosen the PC board inside.

    --
    In Soviet Russia, Jesus asks: "What Would You Do?"
  8. Re:Noisy Video by otuz · · Score: 5, Funny

    Its because of the lcd.
    Liquid crystals are moving inside the display.

  9. Re:Get an old ThinkPad by RevAaron · · Score: 4, Interesting

    If what you need is a "a decently fast Unix-ish laptop with 802.11b," an iBook would more than fit the bill, and not have the heat or wobbly problems of the 12" PB. iBooks are also a helluva lot cheaper than a PowerBook.

    For me, I don't really see too much appeal for the price in a PowerBook. I mean, yes, they're incredibly machines, but I am perfectly happy with my 500 MHz 12" iBook. I've had no problems with it for the two years I've owned it, and it was pretty darn cheap to boot. I can safely say that this is the best computer I've ever owned.

    And I still end up without much of a dent in the wallet, along with the side effect of getting a very nice, tiny, fast enough machine (naturally, the newer 0.9-1 GHz iBooks are faster) that does everything I need to do well. Having come from Linux/x86 prior to this, I also get a bost in productivity in a number of areas.

    Besides, who in their right mind buys computers with a loan? Maybe I'm just safe with my money, but I never buy anything that I can't afford with real money, a house or car excluded. (and I have no car, thank the lawd)

    --

    Working toward a usable PDA environment in the spirit of Newton OS: Dynapad
  10. Re:Get an old ThinkPad by RevAaron · · Score: 4, Interesting

    I know there are some definately high-end thinkPads, but all the friends I've had with thinkpads had little things flake out or fall off on them. They also were very heavy and very thick. Granted, they were all i-Series, which I understand isn't the top of the line...

    --

    Working toward a usable PDA environment in the spirit of Newton OS: Dynapad
  11. share and enjoy by Anonymous Coward · · Score: 5, Funny

    I'm pretty sure it's the rest of the universe that is warped. Just stick a towel under one corner. If you don't understand, then go shove a fish in your ear.

  12. I've not had it... by paploo · · Score: 4, Informative

    Just to help keep reports balanced, neither of the 12" PowerBooks I've owned have had the wobble problem. They get pretty hotsometimes (although resettin the PMU seems to help with that sometimes), but mine always sits flat.

  13. How strange by ilsie · · Score: 4, Interesting

    My friend has the exact same problem in reverse. His 12" TiBook wobbles like crazy when it's cold, but once it heats up, it gets level.

    I guess there is something to be said for the plastic casing on my iBook. Totally unrelated, I heard that the iBook casing is bulletproof. Is that true?

  14. not to worry! by Tumbleweed · · Score: 4, Funny

    That's just where the Reality Distortion Field(tm) meets Euclidian space. Think of it as a karmic wave front. :)

  15. Re:Is Apple Care worth $330? by Jord · · Score: 4, Informative
    If you are planning on keeping the machine for 2+ years more then I would say that it is absolutely worth it.

    Since you work or will be working in the computer industry, that laptop is one of your most important possessions. Treat it like your most valuable tool and keep it under warranty.

    I see the extended warranty like health insurance for your computer. $100.00 per year for health insurance on your laptop is a great deal.