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Telecommunication Customer Service Worldwide
imin8r writes "
Whirlpool writes that an
Telstra, Australia's largest Telco (who
also happens to own all wholesale access to ADSL in Australia),
had rejected an ADSL user's
application from a small ADSL provider, but subsequently accepted their own
ADSL application from the same user. The funny thing is, the smaller ISP sells
exactly the same service as Telstra as they are a Telstra reseller. Both
providers use the same line, same exchange and same equipment. However, the
story doesn't end there. When Telstra was approached by the aggrieved user
explaining what had happened, Telstra offered him a settlement to keep quiet.
When he didn't, they disconnected his already connected ADSL service. One of the
arguments for Telstra's bad track record with customer service is the fact that
they were previously government owned but are now partly privatised (and listed
on the stock exchange). As a result they own a lot of the infrastructure which
has been paid with by taxpayers money, but any new Telco players still need to
use a lot of Telstra's infrastructure. I'd like to know whether full
de-regulation of the telecommunication industry in the United States has
benefited customer service and also what effect it has had on providing
innovative services.
"
I'd like to know whether full de-regulation of the telecommunication industry in the United States has benefited customer service
HA! customer service improving....now that's a laugh....
which works because we've declared that is doesn't work and we can't have facts contradicting our official policy. Furthermore, your informing people of this unfortunate situation directly violated our "Don't ever say anything we dislike" agreement, quite prominent in the EULA you would have seen if the service had worked which it never did, despite the fact that it did.
Deregulation, improved customer service. No way! Customer Service sucks. Deregulation has improved pricing and available features.
"We're the phone company. We don't have to care."
The name may change, but the suck remains the same.
So not true.
Get married. When her name changes, the suck will be a lot less frequent.
Best Windows Freeware
Also anyone think its wrong for govs to sell off a asset of the state which affects future generations with out referendum etc
Not really. Deregulation doesn't require any kind of specific public approval, as far as i'm concerned. Heck, i bought a 200mhz pentium, with monitor, hdd, everything for $5 bucks the other week. They didn't have any need for referendum for that. I have NO problem with the gov't selling stuff, especially cheaply, and to me.
If the gov't never sold anything, simply because it's "for the children! Think of the children," then we'd be living in a complete socialistic society within a few year. You know, like the EU.
I disagree...
;)
In Michigan, before the breakup of AT&T, we used to say "Ma Bell sucks".
Then we said, "Michigan Bell sucks!"
Then we said, "Gads! Ameritech REALLY sucks bad!"
Then we said, "SBC can blow me." and we all went wireless.
My journal has hot
> I like gay anal sex
Like getting screwed in the ass? Yeah, you must be a Telstra customer.
(Like how I got a troll on-topic?)
Is that like when the farmer has a bull "service" the cow?
Karma? We don' need no steenkeeng karma!
I decided a long time ago that when I finally snap and turn to the dark side in a megalomaniacal frustration-induced rage solely bent on world domination, that I'm taking "The Phone Company" out first.
For the long-standing monopolistic pattern of deception, lies stupidity and fraud, they are ALL undeniably and unquestionably at the VERY TOP of my poop list.
I hate them more than mosquitos.
I hate them more than Michael Douglas.
I hate them more than MS Open Licensing 6.0.
I hate them more than the xxIAs.
I hate them more than credit card companies.
I hate them more than "Charles In Charge".
A POX ON THEM! They only fate they DESERVE is extermination, and *that* even lets them off easy if it isn't grotesquely painful.
Whew! (pant, pant, pant) I feel much better now that that's off my chest....
**DING!**
Whoops! Time for my Lithium.
(Gulp!)
Anyway, guys, thanks for listening to meee rannnt abbousyutt kdkdffffffffffffffffffffffffff
(drool, drool, drool)
[NO CARRIER]
P.S. HUMOR DISCLAIMER: This was supposed to be funny, so let me apologize in advance if I failed. Even though they probably deserve it, I'm not really going to do anything violent or evil to the telcos. Ever. Instead, I am completely willing to deal with my telco-frustration by posting stupid rants like this to
"Lawyers are for sucks."
- Doug McKenzie
Well, that sucks...
Any sufficiently well-organized Government is indistinguishable from bullshit.