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Required Tools for PC Repair?

kennethrona asks: "I seem to be spending a lot of my time installing friends' WiFi access points, replacing power supplies, hard disks, blocking ports, installing software, etc. I can usually find any of the software I need on-line, but am thinking about putting together a "toolkit" for PC repair. What tools, both hardware and software, does the community think are essential for PC repair? Bonus points for free software (I always install a free firewall and spyware checker). Also, keep in mind that most folks are running Windows."

16 of 202 comments (clear)

  1. Hardware by NickMc2000 · · Score: 4, Informative

    A philips screwdriver is always needed. I would suggest getting a packof different sizes. Laptops i've worked on have used smaller screws. besides that an extra ethernet cable is always handy, a crossover helps too. Maybe an extra ide cable would help.

  2. Knoppix by dJCL · · Score: 5, Insightful

    Keep a knoppix disk handy, helps to determine if it a software or hardware issue. If it fails in windows and works in knoppix, it is most likely software, but if it fails in knoppix too, it startes too look a lot like hardware. That is usually the most annoying thing to figure out in a lot of cases. Knoppix just has the advantage of not doing any damage to the tested system and will put it throu the paces quite well.

    Other options for inclusion are to taste.

    --
    On Arrakis: early worm gets the bird. Magister mundi sum!
    1. Re:Knoppix by Sancho · · Score: 4, Insightful

      There are cases where the opposite is true, though.

      I had a Windows PC that had random crashes, etc. Typical hard-to-diagnose problems. It booted Linux just fine, but Windows would bluescreen anywhere from the Starting Windows 2000 screen to the login screen or even sometimes after logging in. Linux was (apparently) just fine. So I assumed something corrupt in Windows, and I decided to reinstall. Install wouldn't work, again, crashing at random points.

      Most people who troubleshoot PCs are probably screaming "Bad RAM!" right now, and they're right. Some of the memory in the machine had gone bad. Apparently the way Windows and Linux allocate resources was different enough that Linux never hit the bad memory during the short periods I'd use it (for troubleshooting) but Windows tried to access it fairly early on in the boot cycle and crumpled.

      So while there /is/ a software problem (Obligatory "Windows Sucks") the problem was hardware, and just checking it in Linux didn't help.

  3. memtest86 by cymen · · Score: 4, Informative

    memtest86 - never leave home without it!

  4. Tape by 2sleep2type · · Score: 5, Informative

    Some not to strong tape / bluetack to hold screws that you have taken out. After slowly losing more case screws than I care to think I now tape/stick them to the side of the case till I put it back together. Even if I've just open it for a couple of minutes...

  5. Needed tools to successfuly fix computer by Smartcowboy · · Score: 5, Funny

    1- Bible
    2- Holy water
    3- Garlic
    4- Sacrificial knife
    5- Lambs

  6. Laptop by Justin+Ames · · Score: 4, Informative

    I find a laptop with a CD burner, and both windows and linux installed can come in very handy. If you forget anything software wise in your tool kit, you can pull it off your laptop, or use their net connection to pull it from the net. You can also use your laptop to check defaults and to test any external hardware (like printers, mice, keyboards). -Justin Ames

  7. Non-Essential Tools by Inexile2002 · · Score: 4, Funny

    I used to work in a Future Shop with an in house repair shop. During some renovations, some contractor left some fairly heavy tools around that he took forever to come and pick up. (We had the damn things for almost 6 months.) These were serious construction tools like big ass drills with 2 foot bits, woodworking stuff, nail guns etc. For some reason, these tools were on the shelves in the repair area.

    You could see into the shop through some bay windows, and every now and then the repair guys would haul out this old broken down HP desktop they had and "work on it" with the heavy tools. We'd get a kick out of watching customers watch our repair guys go at a desktop with a rotating saw and a nailgun.

  8. CyberTool 34 by lsommerer · · Score: 4, Informative

    I find that since I started carrying a Victorinox CyberTool 34 I very seldom have to go searching for any other tools. It has a built in socket set with a variety of Phillips and Torx bits, a pliers and the various other sundry clever things you'd expect to find in a Swiss army knife (ballpoint pen, straight pin, cork screw...).

    It also happens to be the smallest Swiss army knife that has both a pair of scissors and a pair of pliers (make sure you get a pair, neither is worth a hoot singly).

    Finally, since I'm posting anyway, does anyone know what that crazy hook thing is that appears on the "back" of most Swiss army knifes? I've been wondering for years, and the only thing I can figure is that it is very common in Switzerland to get from the top of a building to the ground by sliding down a thin wire.

  9. Here's a few tool ideas... by speleo · · Score: 4, Informative

    Here's a few suggestions from my toolkit that I've put together over the years. I might work on anything from a Sun server to a Wintel or Mac so the tools are pretty generic.

    A power screwdriver. Most PCs have a large number of screws and doing them all by hand is (literally) a pain. I like the Milwaukee 2.4-Volt 2-Speed Cordless Screwdriver -- it's more expensive than some but is a quality tool that'll last. Get several extra batteries and an extra-long driver bit for easier access to motherboard screws.

    A set of nut drivers. These are screwdrivers for nuts, especially those little nut-screws on the back of the PC that hold the serial and video connectors on.

    A multimeter. Useful for all sorts of things from checking power at the outlet to grounding. Skip past the Wal-Mart cheapies and get a quality instrument like a Fluke.

    A set of ball-drivers. These are hex (a.k.a. Allen head) driver tools with a ball on the end so you can work at an angle.

    Torx drivers. Handy for working on laptops or newer machines. When you need it you need it -- no other tool will work.

    A DOS boot disk.

    An assortment of cables: a normal Ethernet, a cross-over, IDE, Floppy, USB, and serial. If you work on Unix or Linux servers or routers you might need to be able to hook up a serial terminal connection. I also like to have a set of extension cables for keyboard, mouse, and video for hooking up to equipment on racks.

    Several extra PC power cords.

    A cordless soldering iron (and the knowledge to use it). Not used very often but you never know...

    And, last, a book: "Upgrading and Repairing PCs" by Scott Mueller. This books is an amazing resource -- it'll tell you the pin-outs for everything from an ATX power supply to an IDE hard drive. It's handy to have when working with old or odd hardware.

  10. A few more items you might want... by scj · · Score: 4, Insightful
    This is probably more junk than you want to haul around, so pick and choose what will be most useful to you.
    • Try to keep a known-good video card handy. Then if the computer is really messed up you can pull everything but that video card and one stick of memory to see if you can boot.
    • It's also a good idea to keep a known-good network card handy along with driver disks.
    • Get a good DOS bootdisk. Try to get one that will let you mount SMB shares from DOS.
    • I seem to recall utils to let you read NTFS from DOS too, so try to get that on a disk or CD.
    • Copies of Norton Ghost and Parition Magic can come in handy sometimes.
    • Is there a way to write to CD-R from DOS? Or maybe Knoppix will work for that. Might be useful for backing up stuff before major surgery.
    • Heck, CD-R drives are pretty cheap now ($50-60, I think), so bring one along if you want a very complete kit. Or maybe just pack a cheap 30GB hard drive (I recommend you keep it at 30GB or less so it will work with older BIOSes).
    • Knoppix and Memtest86 (as others have mentioned) are very good. Tomsrtbt is also good.
    • Pack some zip-ties for making wires and cables neat. And bring something to cut out old ties.
    • Bring a paper clip for ejecting stuck CDs.
    • Super glue. Duct tape. Thermal compound.
    • An "L" shaped phillips screw driver for when a longer one won't fit.
    • Bring a hex-head screw driver for removing case screws that have been stripped.
    • Something long with a magnet on one end for fishing lost case screws.
    • A pair of long, thin "pliers" that lock tight when you close them for gripping things. I forget the name, but they almost look like a medical instrument for clamping veins and such.
    • IDE cable, floppy cable, phone cable, ethernet cable. Extra screws of the normal type for computer cases. Extra jumpers.
    • A kit to mount a 3.5-inch drive in a 5.25-inch bay.
    • I think you can fit the install files for win95/98/Me all on one CD, so burn one and keep it handy for when windows demands the install CD for drivers.
    • It might also be a good idea to burn all the service packs and bug fixes you can find for old versions of windows. Include the latest version of IE and DirectX.
    • A pair of cheap headphones for testing sound cards.
    • A can of compressed air and maybe some of those moistened towels in packets for cleaning stuff. Get some Goo-Gone if you want to be extra prepared.
  11. My Suggestions by dasunt · · Score: 4, Informative

    This might be overkill for the average hobbiest repair kit, but I find that it works well.

    First, a binder of software:

    • Knoppix - Operating system in a bottle with the tools you'll use.
    • Partition Magic - Being able to shrink a partition just to be able to make another partition and do a clean OS install is invaluable.
    • Norton Ghost - The best in drive imaging.
    • CD with DOS boot floppy images (and some spare floppy disks stuck in the back) - You will need dos floppies to flash most bioses.
    • AV software - There are free AV scanners out there.
    • AntiSpyware software - Make machines run cleaner/faster.
    • filemon, regmon, etc - Small apps to figure out what applications are doing what to the system.
    • memtest86, burncpu - memory tester and cpu heat tester - keep images on a CD and spare floppies to dd them to.
    • GNU software disk - Latest stable releases of OpenOffice, Mozilla, CDex, etc for obvious reasons (e.g. "What can I do to stop pop ups while browsing? How can I write papers? How do I make mp3s?")
    • Free proprietary software people would be interested in - For example, Trillian.
    • CD copies of any legitimate OS CDs or utility CDs you own - Never, ever take the actual CD with you, it will be destroyed sooner or later. Make copies.
    • CD of windows updates and patches - Many people have 56k connections - you don't want to wait for the downloads.
    • CD of virus definition updates for common AV software - Again, you don't want to wait for software to update over 56k connections.
    • CD or reference materials - I find that a good set of hardware documentation works wonders. Of course, you can always use dead-tree format, but a CD is a lot more compact.

    Now, the tools:

    • A phillips screwdriver.
    • A flat head screwdriver.
    • A collection of nut drivers, good for badly stripped screws.
    • A collect of torx head screwdrivers for those damn Compaqs!
    • A collection of small phillips and flat head screwdrivers - useful for laptops and the occasional rewiring of LED and USB connectors (use the smallest flathead screwdriver to pry up the tab, slide the metal wire out of the connector, then push the wire into another connector.
    • Needle nose pliers.
    • Tweezers.
    • Bright flashlight.
    • Small container of common computer screws.
    • Container of compressed air.
    • Bandaids (some [usually cheap] computer cases have sharp edges).
    • Cable ties.
    • Some people suggest a small dental mirror as well, and a screw retriever - I've never found either to be that useful though. :)
    • Digital multimeter.
    • Outlet polarity and ground tester.
    • Small tablet and pen for notes.

    Now, replacement parts to be able to swap in and out:

    • A run of a mill ethernet card (ne2000 compatible or common 3com card seems to work best - try to get one that is DOS, Novell, Windows and Linux compatible)
    • A boring soundblaster sound card (cheap soundblasters are far from being the best cards out there, but they tend to be well supported by OSes)
    • 33.6 or 56k hardware modem - you can find the 33.6k modems dirt cheap used, but the 56k hardware modems will run you $50 or so new - either works well for testing out bad internet connections.
    • Known good PCI video adapter.
    • Working floppy, and 80-Wire IDE cable.
    • Known good older HDD (2 GB should work for testing)
    • Printer and serial cable.
    • 100mbit network cable.
    • Quality USB 2.0 cable.
    • 8' AC power cable.
    • Y power adapter and molex-to-floppy power adapter.
    • Known good CD drive.
    • Known good floppy drive.
    • Headphones or small speaker set.
    • Small ps2 mouse an
  12. Magnetize screwdrivers ... by Bazouel · · Score: 4, Interesting

    You should magnetize screwdrivers if they aren't already. It is not dangerous and it saves the day when you drop that damn little screw into the case, especially if it's a laptop :)

    --
    Intelligence shared is intelligence squared.
  13. Defeating "security" TORX screwheads by plover · · Score: 5, Informative
    I've found I don't "need" a security TORX driver.

    A standard TORX driver plus a needlenose pliers (or other small-tipped, hard object) is all it takes. Use the needlenose or screwdriver to push the security pin off to one side or the other. They're just spot-welded in and break out really easily. Once the pin is gone, the standard TORX driver works just fine.

    At least TORX bits are analog and I'm not violating the DMCA by telling you guys this. Of course, there's probably something in the USA PATRIOT act that prevents me from telling you how to open a power supply case... sigh.

    --
    John
  14. Memory testing - memtest86 by Myself · · Score: 5, Informative

    For some reason, I always want to call it memchk86, but it's memtest86, and it's indispensable. Memtest86 boots from a floppy and begins running immediately. It's got several types of test, and runs in a loop so if you have an intermittent problem, you can just boot it and leave it for a while.

    The author has finally given in to popularity and set up a site for the program, MemTest86.com. I encourage anyone who's found bad ram with memtest to throw a few bucks his way. ("Professional" memory testers are nowhere near cheap!)

    There's also a bootable CD .ISO for machines without a floppy drive. Some of my favorite machines don't have CDROMs either (subnotebook with a network card and nothing else), so I'd love to see a version I can download and invoke with Loadlin, but hey, there's only so much I can ask.

  15. Tom's Hardware article by llzackll · · Score: 5, Informative

    How to Assemble the Ultimate Toolbox

    GOes into a lot of detail on the various tools needed for PC repair.