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Computer Glitch Causes Havoc and Losses on Nasdaq

goombah99 writes "In an illustration of how fragile the electronic stock market system is the NY Times is reporting how a tiny computer glitch rippled through the Stock Markets with buyers who bought low and sold high taking huge losses. An erroneous large sell order was entered. Many people bought at this low price, then signed options contracts to sell these at higher prices, locking in a profit. Or so they thought utill the erroneous low sell order was removed. Now to honor their options they had to buy the stock at a higher price. Since exchanges trust each other's trade prices it rippled throughout the system. There does not seem to be any way to gracefully undo such errors."

16 of 324 comments (clear)

  1. Hmm.. by Wigfield · · Score: 5, Interesting

    What if some smart but malicious programmer rigged the system for his own profit? I know this example here is a glitch, but perhaps in the future...

    1. Re:Hmm.. by Anonymous Coward · · Score: 5, Informative
      What if some smart but malicious programmer rigged the system for his own profit? I know this example here is a glitch, but perhaps in the future...

      I work for the company in question, and I assure you this is not the case. What basically happened is that the feature which would auto bail-out of a losing position which was in place for client X was discovered and used by client Y, who wasn't even supposed to know about it. Client Y added the setting to support autobail, but didn't include a lag time to send the orders.

      Thus, the order was sent thousands of times before the error was noticed.

      For it to have been malicious, the programmer would have had to have contact with the client in question, which is not the case. It was a multi-layered mistake, plain and simple.

  2. One Dollar by wud · · Score: 5, Funny

    I bet we can make the two of them poor, while making the two of us rich.

    --
    wud
  3. Interesting approach from Clancy by Chairboy · · Score: 5, Interesting

    In a Tom Clancy book (Debt of Honor, I think), a computer programmer takes advantage of a weakness in the stock market to induce a crash. After a week of the market shut down, they recover by resetting the prices to where they were the day before the glitch and instructing stock brokers on steps to avoid re-creating the crash.

    It doesn't apply to this situation, but the specifics of how they do it is interesting for anyone who might want to check out the book.

  4. Do over!!! by El+Cubano · · Score: 5, Funny

    Remeber being a kid and playing some game (like baseball or soccer)? What happened when someone really screwed up? or did something thinking they were allowed? You called "do over!!!"

    That is the solution. On Monday morning, all of the trading managers go out on the floor, and start off the day by yelling "do over!!!" Every trader's account is reset to its pre-Friday state, and everyone is happy. Duh, it's so simple.

  5. undo errors..... by ejaw5 · · Score: 5, Funny

    Lisa: Wow, Dad, you're surfing like a pro!
    Homer: Oh, yeah! I'm betting on Jai-alai in the Cayman Islands, I invested in
    something called "News Corp"--
    Lisa: Dad, that's Fox!
    Homer: [shrieks] Undo! Undo! [hits key, sighs]

    --

    $cat /dev/random > Sig
  6. Trading has its risks by stomv · · Score: 5, Insightful

    and while the SEC and others do their best to proteect traders, mistakes do happen. This is part of the random process of the markets, and must be accounted for when making a trade, even on options markets.

    If you lost money, sorry. Unless the SEC/others can prove that somebody is liable for the initial mistaken order, you lose. Tough. Trading is risky, and sometimes the risks are completely unforseen.

    1. Re:Trading has its risks by wizrd_nml · · Score: 5, Insightful
      That's pure nonsense.

      The markets are meant for people to invest their money in businesses they feel will make a decent return for them. Investment risk consists of inherent risk of the industry, currency risk, political risk, etc. Nowhere in that equation is there EVER risk of a glitch in the computing system factored in.

      Mistakes happen because people are unethical, criminal, or just dumb managers. But mistakes should never ever happen because the system that you gave an order to buy or sell for you decided to have a glitch.

      Someone IS liable. NASDAQ is liable! NASDAQ is a company and it will be sued for the losses that it caused other people. It's as simple as that.

    2. Re:Trading has its risks by bagsc · · Score: 5, Insightful

      You're at least half right. But this isn't a question of information about prices - if it were, NASDAQ and the ECN would be off the hook. This is a question of whether the ECN executed orders that should not have been executed and NASDAQ didn't cancel them all. That's when risk minimizers are hit.

      If I market buy because the ticker says a $50 stock is selling at $40, it goes through between 10:46 and 10:58, then NASDAQ is right to cancel at 12:30: no problem. If my option straddle executes on the volatility on both sides, one before and one after 10:58, but NASDAQ cancels the options in-the-money (on Instinet) but not the options out-the-money (on another ECN), then its a problem. If I'm an idiot, and leave those options open unchecked through a halt, then its my fault for engaging in a risky behavior and getting slammed in the ensuing short-squeeze.

      Other stocks in the sector were off by 10%, so it was not stupidity to think that a 20% move was legitimate. NASDAQ halted Instinet, but not other ECNs. Archipeligo already announced intentions to file suit with the SEC on the matter. And that won't be the last suit filed on it.

      --
      http://www.accountkiller.com/removal-requested
  7. The cancel probably shouldn't have happened by 31415926535897 · · Score: 5, Interesting

    I work for a firm that writes software for options traders and clearing firms. Sometimes system glitches do happen (or more often than not, a user error, like entering in the wrong price). However, when this happens and a trade occurs, it sticks unless both parties agree to bust the trade.

    The fact that the trades were cancelled without permission from everybody involved in the trades is quite disturbing (because then it can set up precedence that any of your trades could be cancelled without you knowing about it, and that can really screw up your position).

    Some people lose money because of mistakes, and some people make money because of mistakes...that's part of how the market works, and you should be willing to accept that risk if you're going to trade.

    If it really was that bad (and a $20 difference is huge), and archipellago did screw up, they should take responsiblity and take the losses. If someone just entered in the wrong ask price, then that firm should take the responsibility. I know if our systems screw up our traders, then we mitigate those losses.

    I have a feeling there might be some lawsuits in the near future if there were a lot of shares traded.

    1. Re:The cancel probably shouldn't have happened by LostCluster · · Score: 5, Insightful

      However, Archipelago was the first to make the decision to resume trading, so most of the people who got burned did so there. NASDAQ then was caught in a no-mans-land of decision making... their investigation hadn't yet returned an explanation, but Archipelago's actions indicated that they had already made a decision that the trades were going to stick. For a trading halt to be effective, there has to be a trading halt everywhere. The markets should have seperate regulatory divisions, but they all should be coming to the same decisons at about the same time. Archipelago clearly didn't do a good investigation here... that's the question that needs further investigation.

  8. Hyper-transactional databases? by mcrbids · · Score: 5, Insightful

    My first thought when reading the summary above was that this would be an easy problem if managed by a central, relational database system.

    Simply "roll back" the transaction that failed, and the dependencies would cancel themselves out. But, then I realized that the current RDBMS model only allows for a single transaction - you can't nest them.

    Also, transactions are private only - you cannot transact with data in the middle of another transaction.

    Thus, you might have ACID compliance, but only with one level of "undo".

    How hard would it be to create an RDBMS that supports infinite levels of "undo" or transaction/rollback.

    Such that you commit transaction A, which affects rows 1,2,3, and 11. Then, another transaction B which affects (further) rows 2, 3, and 12.

    Then, if you roll back transaction A, transaction B would be similarly affected. I dunno - the depencies may get rediculous - but it seems that this could and should be done at some point.

    Bright idea? Or another noise from an unpleasant orifice?

    Let me know what you think!

    --
    I have no problem with your religion until you decide it's reason to deprive others of the truth.
  9. Re:Not always possible by gertsenl · · Score: 5, Insightful

    I say there's a real simple way to solve this, no logistic or legal mess. Make them make good on the original sell order. They, in turn, want to sue the software developer? Let them handle that on their own time and out of THEIR pockets.

    --
    --Leo
  10. Thunderdome by jd_esguerra · · Score: 5, Funny
    start stocking up on toilet paper and gold coins!

    Pffft...Screw that! Start making a list of people who are stocking up on toilet paper and gold coins. This is anarchy baby!

  11. False start by Archipelago? by LostCluster · · Score: 5, Interesting

    The system actually seemed to have worked pretty well except for the actions of th Archipelago market. There's no way to prevent errant data from making its way to the financial markets, so the question is what are you gonna do about it once it gets there?

    What's supposed to happen is that everyone is supposed to stop trade in the stock while market officials try to sort out what happened. The NASDAQ did just that, and called the company involved to see if they had any news that would have justified the drop and they responded that there was no news. NASDAQ announced that their initial review indicated that there was errant trading going on, reserved the right to cancel the trades made before the halt, and released the stop. Within the hour, they confirmed the source of the problem, and revesed the errant trades.

    Yet, while trading was still halted on NASDAQ, Archipelago undid their halt without any announcement that anything was wrong. This is wrong on two levels... not only did it falsely convince other people that the drop was for real, but it also pressured NASDAQ's decision-makers to hurry up, otherwise NASDAQ would lose trading volume to Archipelago.

    So, the blame for this mess really belongs at Archipelago... they seem to have done an investigation that resulted in a verdict of no error, where in 20/20 hindsight we know there was an error on the play. Did Archipelago conduct a flawed investigation, or did they conduct any investigation at all? This was a case of the market's self-policing rules falling apart rather than any computer program...

  12. Re:Easy Fix by Gunzour · · Score: 5, Interesting

    Nobody knew it was a bug at the time. They simply saw the price dropping dramatically and decided to take a risk and bet on a price rebound. It was only after the halt and after the resume and *after* these people sold what they though they had bought that NASDAQ decided to cancel the orders.

    Daytraders often buy on dips, betting that the stock is being oversold. This is a decent strategy, since often the reaction to bad news is more extreme than the news warrants. So, the stock dips suddenly, then regains a lot of what it lost. This is risky, because sometimes it turns out that news was even worse than initially reported, and the stock goes down even more. Daytraders understand this risk and accept it.

    However, NASDAQ has introduced an entirely unprecedented risk -- that your buy order may be cancelled with no notice after you have already sold it forcing you into a short position that you did not intend.

    Take this scenario:

    10:55 AM - Investor sees huge dip in stock, enters BUY order for 1000 shares

    10:56 AM - Investor gets confirmation from broker that he bought 1000 shares at $40, total price $40,000 (plus fees)

    10:58 AM - Stock is halted

    11:19 AM - Stock resumes trading, price starts going back up

    11:55 AM - Investor puts in SELL order for 1000 shares

    11:56 AM - Investor gets confirmation from broker that he sold his 1000 shares at $50, paying $50,000 (minus fees). That's a profit of $10,000.

    12:28 PM - NASDAQ announces cancellation of all trades between 10:46 and 10:58 AM.

    12:30 PM - Broker adjusts Investor's account to remove cancelled BUY order from 10:55 AM. But the SELL order was not in the cancelled time frame. Investor now has -1000 shares of stock and must buy to cover the debt.

    12:35 PM - Investor enters BUY order to cover the 11:30 SELL.

    12:36 PM - Investor gets confirmation from broker of BUY at $55 per share, total cost $55,000. Since the shares were sold at $50/share, that's a loss of $5000, due to NASDAQ's cancelling after the fact.

    If NASDAQ had announced it was cancelling transactions before resuming the stock, the investor would not have entered the SELL order in the first place, and the whole thing would have been a wash. That would be the fair way to handle it.