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Fax: Technology That Refuses to Die Under Attack

securitas writes "The BBC Magazine's Paul Rubens reports on the ever-growing popularity of the fax machine, despite the widespread availability of e-mail and digital document/photo scanners. Why is fax still so popular? Partly because it is a mature technology that has legal weight and because of the emergence of Internet and Web e-mail-to-fax and fax-to-e-mail gateways, not to mention the relative lack of spam faxes. But that is changing. The New York Times Technology's Lisa Napoli reports that Infoseek founder Steve Kirsch is waging a battle against purveyors of illegal junk faxes (IHT) like Fax.com, which Kirsch has sued for $2.2 trillion, detailed at junkfax.org. Also joining the fight are lawyer and Telephone Consumer Protection Act co-author Gerard Waldron - he won $2.25 million from Fax.com. Finally consumer advocate Robert Braver's junkfaxes.org has 36 lawsuits pending against the junk fax industry. More evidence that spammers are among the lowest forms of life on Earth."

29 of 281 comments (clear)

  1. They still sell well... by micker · · Score: 5, Interesting

    I have a dozen or so customers coming in every week looking for Fax/Modem Cards... Most of them actually just refer to them as fax cards and dont seem to even know that it is a modem, or that there even was internet before braodband, but oh well....

    --
    Words are only yours until someone else uses them...
    1. Re:They still sell well... by Powercntrl · · Score: 5, Interesting

      Indeed.

      My father is a realator and one of the things he had to do was fax house listings to customers. He used to do it by printing them out, faxing them, then throwing them away. Besides the obvious environmental impact, he was using an inkjet printer at the time which meant it was a very slow process that also consumed a lot of expensive ink.

      When I found out this was how he was sending faxes, I purchased a new-in-box USRobotics Courrier 56k V.Everything external modem on eBay for about $20 (no, I didn't forget any 0's) and set him up with Winfax Pro. I remember those modems costing a fortune back in the days of BBSing... The Courrier was a good workhorse of a modem back in its day and being used for sending/receiving faxes in this age of broadband gives it a new lease on life. And hey, anything that saves paper and keeps electronics out of the landfill is a good thing.

      --

      ---
      DRM is like antifreeze, to the MPAA/RIAA it's sweet, to the consumers it's poison.
  2. A HA! by Judg3 · · Score: 3, Funny

    So that's where Peewee Herman ended up, working for the BBC.
    Let's hope he doesn't any movie reviews!

    --
    Looking for hardware (Currently need: Large Etch-a-Sketch) Have one? See my journal!
  3. Simple.... by Anonymous Coward · · Score: 5, Insightful

    ...when is the last time you received a FAX offer to enlarge your penis?

    There is certainly a lot of FAX spam, but it's still quite useful today. Not everyone has a scanner handy, and it's often easier to sketch something up or jot a note on paper than it is to scan/crop/edit/add stuff electronically. If you happen to be discussing something static that you have a picture or a PDF of, fine, that's easy to email - but dynamic data has really yet to become widespread and easy to use. I know that there are some new PDF features for markup and such, but they're still not nearly as quick and easy to use as a pen.

    1. Re:Simple.... by K8Fan · · Score: 4, Insightful

      Sure, they can be useful, but my pet peeve is people using faxes as a way to avoid learning to use e-mail. I can't recall how many times I've seen someone:

      • Create a document in a word processing program.
      • Print it out.
      • Feed that into a fax machine.
      • Fax it to someone who...
      • Re-types the document into a word processing program (because the fax looks like shit.)

      It happens every single day in Corporate America.

      --
      "How perfectly Goddamn delightful it all is, to be sure" Charles Crumb
  4. Technology for technology's sake by pinballer · · Score: 5, Interesting
    Probably the same argument for IP telephony vs telephones may be applied. When IP or Internet voice calls become standard and analogue lines become antiquainted we'll see the emergence of some applicance (document scanner with an Ethernet interface).

    I guess I'm getting too old! I say, if it works well enough for what you need it for then there's no need for a mad rush to replace something. Bah!

    1. Re:Technology for technology's sake by Kris_J · · Score: 3, Insightful
      ??
      You never really know if the fax got through.
      You never really know if email gets through either until you receive a reply from a human responding to the content.
    2. Re:Technology for technology's sake by SurgeonGeneral · · Score: 3, Insightful

      Probably the same argument for IP telephony vs telephones may be applied. When IP or Internet voice calls become standard and analogue lines become antiquainted we'll see the emergence of some applicance (document scanner with an Ethernet interface).

      The thing about analogue lines is their authenticity. It is very difficult to hijack someone's phone number and pretend you are that person. We all know how easy it is to spoof an IP.

      Faxes are considered legal documents in many cases, and they are used to transmit official documents, signitures and alike. This is based solely on the fact that they are transmitted over analogue lines an thus offer significant proof of authenticity.

      Then again, IP telephony would see the end of a lot of telemarketing because you could never trust anyone to be who they say they are and the chances of someone intercepting the call and garnering your private data would be far, far, FAR higher.

      --
      -- "Man is born free, and everywhere he is in chains." Jean Jacques Rousseau
  5. Maybe.. by niko9 · · Score: 5, Insightful

    it's because fax machiens are soo easy to use. They don't have operating systems, or keyboards or mice. For the most part they are idiot proof, cheap, and portable.

    But most importantly, hey do one thing and do it well.

  6. Legal Documents by tobechar · · Score: 5, Insightful

    Many companies reply on Fax to get signatures, or approval for a project and etc.

    Faxed documents are used as practical legal documents in Canada, AFAIK. Companies rely on Fax to get their work done, which should keep Fax around for a long long time.

    One question though, isn't it about time to move up from 14,400 baud Fax transmission?!

    --
    -
    1. Re:Legal Documents by Phoenixhunter · · Score: 5, Informative

      There are 33.6k baud fax machines ya know...there are even *color* fax machines.

  7. Re:Lack of spam faxes? by Camel+Pilot · · Score: 5, Interesting

    Actually I get 4 to 5 spam faxes per day but over 2k spam emails per day. Most email spam are filtered but a significant number still make thru and requires > 15 minutes a day slogging thru them because maybe a client/customer is trying to get a message to me. Email is on the cusp of being near useless as a communication method. I am hoping for a significant reduction on Jan 1 but I know my hopes are misplaced.

  8. Email2Fax by Lars+T. · · Score: 5, Funny

    My dad got the Melissa virus faxed to him at work via a Email2Fax gateway. Over ten pages of VBScript printed out. He also got the first Nigerian Scam I saw via fax.

    --

    Lars T.

    To the guy who modded me down from perfect to terrible Karma - Apple haters still suck

    1. Re:Email2Fax by Lord+Kano · · Score: 3, Funny

      Did he save it?

      I'm sure that it would have brought in a pretty penny on ebay.

      LK

      --
      "Hi. This is my friend, Jack Shit, and you don't know him." - Lord Kano
    2. Re:Email2Fax by cuban321 · · Score: 3, Funny

      A while back I received the SirCam virus via text message to my cellphone.

      Hi! How are you?
      I send you this file in order to have your advice
      See you later. Thanks

      Daniel

  9. Still near universal by rueger · · Score: 5, Interesting

    We still have a trusty old thermal paper fax machine. We added it after several years of fax modem only. The reason was the difficulty in getting WinFax and the faxmodem to handle Identi-Call rings reliably. (After going DSL it made no sense to maintain a second data/fax phone line).

    Since then we have come to realize that everyone has access to a fax of some sort, even people that lack or don't understand e-mail and more advanced technology. If nothing else they can walk down to the corner store and fax us something.

    The other realization is that fax maintains the design or layout of what you're sending without relying on HTML e-mail, attachments, or the sometimes slim odds of your recipient having the same software that you do.

    Aside from that, any piece of paper, even fax peper, holds more weight and seems more legitimate than an e-mail.

  10. Fax on and on by fm6 · · Score: 3, Interesting
    Somehow computers actually seem to promote the use faxes, rather than replacing them. For example, law firms often need to send copies of documents (proof that they've been signed, etc.). Faxes are the most common method (provided the document isn't too sensitive, since faxes are easily intercepted). Now, one law firm I know of has gone to using email attachments instead. But the firm's scanners aren't easily accessible or easy to use. Solution: send your secretary to reliable old fax machine and have her send the document to your voice mail phone number. The voice mail system automatically converts the fax to an email attachment, which it sends to the recipient. Who then forward the attachment to the recipient.

    That's why the fax continues to be used: it's familiar, intuitive technology. Actually, that's the reason it even exists. When cheap fax machines started to appear in the 80s, a lot of us didn't take them seriously -- we purely digital media as the wave of the future. What we didn't take into account was the severe difficult of converting all those legacy print documents into some easily manipulated online. Tools for creating online documents have improved a lot since then, but they still don't tackle a lot of basic problems, and many (Word, Acrobat) are still biased towards creating hard copy.

  11. point and click by fermion · · Score: 5, Insightful
    The fax machine is the perfect assistant. It is almost 100% reliable with almost not setup, maintainance, or fuss. Put paper in, press a fewe buttons, and go. The last time I used a fax machine it offered two line capabilities, ability to store many pages, as well as computer printer functions.

    Scanning in a document, attaching it to email, and then sending it requires more time, expertise, as well as less reliability. The time issue is the most important.

    I use a fax program but only becuase I hardly ever need to send faxes and I don't want to allocate space for a fax machine. The complexity of me sending a fax from my computer, even if it is a document I create on the computer, is significantly more complex than using a fax machine. I also have used email-to-fax services, but these were only benificial for out-of-area faxes, in which I saved toll charges.

    I see it similiar to Advantix camera. The advantix is probably of lower quality than even a simple 35 mm point and shoot. However, for most people is very much simpler, and therefore the quality issue is compensated for.

    --
    "She's a scientist and a lesbian. She's not going to let it slide." Orphan Black
  12. Why Fax Machines Are Popular by Jerk+City+Troll · · Score: 4, Insightful
    They just work.

    When is the last time you just typed up an email address on the computer, slapped your document on the scanner, pushed a button, and everything worked flawlessly without any intervention.

    Fax machines are incredibly easy to use and just seem to work, end of story. They have a user interface that just about everyone is already familiar with (the telephone) where as computers and scanners are just plain over complicated in really stupid ways. There's issues with drivers, non-standard UIs for scanning, and I have yet to see "one button" features work on any scanner on any platform.

    It's a shame not more devices work as easily as fax machines and telephones.

  13. Because it's easy and fast by Via_Patrino · · Score: 3, Interesting

    To (an average person) send a copy of a document to someone is much easier and fast using a fax.

    If you scan and mail it takes sometime:
    - turn the computer (if it's off)
    - wait the scanner to heat (if you didn't use it less than 5 minutes ago)
    - pre-scan (to mark the region will be scanned, it's usually automatic can't jump that phase)
    - choose the right configuration (color and depth) or the result can be a mess and full the mailbox
    - scan (time depends of the choosen configuration)
    - final edition (ajust size, compression)
    - pdf (if it's more than few pages)
    - attach and mail

    Someone may say you can configure that before, but some scanners demand you check the values on every step (and page) and also someone that used the scanner before can have changed the configuration.

    There's also another point that is difficult to share a scanner in a work enviroment while with fax it's easier

  14. Fax has its limits.. by Handpaper · · Score: 3, Funny
  15. Remember how Samford Wallace got started by Felinoid · · Score: 3, Interesting

    Fax spam was actually a problem LONG before e-mail spam was an issue.
    (However e-mail spam dose predate fax spam that's annother issue)

    Before the famous greencard spam some companys engadged in fax spam. Including SCO.
    Samford Walace was one of those people. But when fax spam was outlawed he switched to e-mail. However thsi method of marketting had already receaved a bad reputation from the green card spam and worse.

    Samford however didn't care if he pissed people off.
    If you complainned to Samford directly about his spam he'd put you on a specal mailing list where he'd send a message ever hour on the hour and then every 30 minuts with the express purpous of flooding your e-mail box.

    What samford did was harrasment.. in fax and later in e-mail. He set the standards for the spam and junk fax industrys even if he started nither. Chances are good if he had chousen a diffrent field (one he maybe knows something about as he never got that harrasing your target market is very stupid marketting) we'd probably not need laws banning junk fax or e-mail and the industry standards would actually respect the target markets fealings by implamenting and enforcing it's own industry standards that come short of banning.
    Such as no harvesting of e-mail addresses, no illegal products, no deceptive advertsing, honnor unsubscribe requests, always offer unsubscription forms, never sell unsubscriptions (as confermed spam lists).. or even spam lists (as there'd be no way to get off them if you sold the list)

    --
    I don't actually exist.
  16. SCO Connection by jcp797 · · Score: 3, Interesting


    From the junk fax FAQ on tort law. Does anyone know if this could apply to the SCO case?

    Q. Can you go after the individuals involved as well as the corporation?

    A. Yes.

    The "general rule," discussed in 3A Fletcher, Fletcher Cyclopedia of the Law of Private Corporations (perm. ed. rev. vol. 2002), sets forth as follows:

    "An individual is personally liable for all torts which that individual committed, notwithstanding the person may have acted as an agent or under directions of another. This rule applies to torts committed by those acting in their official capacities as officers or agents of a corporation. It is immaterial that the corporation may also be liable. Under the responsible corporate officer doctrine, if a corporate officer participates in the wrongful conduct, or knowingly approves the conduct, the officer, as well as the corporation, is liable for the penalties. The person injured may hold either liable, and generally the injured person may hold both as joint tort-feasors.

    "Corporate officers are liable for their torts, although committed when acting officially, even though the acts were performed for the benefit of the corporation and without profit to the officer personally. Corporate officers, charged in law with affirmative official responsibility in the management and control of the corporate business, cannot avoid personal liability for wrongs committed by claiming that they did not authorize and direct that which was done in the regular course of that business, with their knowledge and with their consent or approval, or such acquiescence on their part as warrants inferring such consent or approval. However, more than mere knowledge may be required in order to hold an officer liable. The plaintiff must show some form of participation by the officer in the tort, or at least show that the officer directed, controlled, approved, or ratified the decision which led to the plaintiff's injury. . . . A corporate officer or director may not seek shelter from liability in the defense that he or she was only following orders. Personal liability attaches, regardless of whether the breach was accomplished through malfeasance, misfeasance or nonfeasance."

    Id. at 1135.

    In addition, an important distinction should be noted: "[p]ersonal liability for the torts of officers does not depend on the same grounds as 'piercing the corporate veil,' that is inadequate capitalization, use of the corporate form for fraudulent purposes, or failure to comply with the formalities of corporate organization. The true basis of liability is the officer's violation of some duty owed to the third person which injures such third person." Id.

  17. Fax is not easy, apparently by molafson · · Score: 5, Funny

    I used to work in a small office. As a consequence of the work we did, we had to send out a specifications sheet several times a week. Now, every single time either my boss, her assistant, or the receptionist tried to fax this document they'd always screw it up. No matter how many times I showed them, they'd always screw it up. Eventually I got so pissed at having to stop my work to help them with the fax machine, I decided to save our specs to a PDF which thereafter they could email. Things proceeded a lot more smoothly after that. (Except when we updated our specs, but the receptionist kept sending out the old file for weeks... God, I hated that job.)

  18. Fax Revenge by rf0 · · Score: 5, Funny

    If you ever want to get revenge on a spammer and they have a 1-800 number just get yourself the following

    A piece of blackpaper
    Sellotape

    Place the blackpaper into the fax machine and sellotape to make a tube.

    Enter the number and hit send

    All the other end will receieve it page after page of black printout. It might be an urban legend but apparently there was one type of fax machine that would overheat and catch fire if this was done to it

    Rus

  19. 2K? by KalvinB · · Score: 3, Interesting

    I'd start looking at those e-mails because many of them are probably advertising the same company.

    Look at the source and start filtering the domains that the e-mails link to. For an image and/or for the link people are supposed to click on.

    For example:

    I've gotten two e-bay spams that have

    http://www.ertdfg.biz/index.php?id=3D173&affid=3 D7 22

    I block ertdfg.biz and I block 100% of spam from them no matter what forged domain sends the e-mail. And no legitimate e-mail will ever be filtered out.

    Spammers can't obfuscate the domains for the links or the images (aside from character codes but that's the only one and it's 100% unique) so blocking them is highly effective.

    Blocking words doesn't work nearly as well because words get used a lot for many purposes so a program can't really be sure. ertdfg.biz has exactly one purpose.

    I don't know if baysian filters take image domains and linked domains into consideration but they should. It blocks the company and not the spammer. Filters should give the user a complete list of the domains found in e-mails and allow the EU to decide which ones are spam (and how much of the link is spam: i.e. www.geocities.com/bigboobies you wouldn't want to filter geocities.com but you would want to filter that subfolder) and then the filter should add them to the expression watch and delete on sight.

    Ben

  20. Re:How do they get your fax number? by silentbozo · · Score: 3, Insightful

    Wardialing. It's illegal to do it, but just like spam and spam laws (and telemarketers using autodialing machines with recorded messages), it doesn't deter them in the slightest. Even worse, once they figure out your number has a fax machine attached to it, they then sell that number to all sorts of junk faxers. Soon you'll be getting all the toner, OTC stock tip, mortgage refinance, and free vacations in Florida junk faxes...

  21. Calculators are another example... by dpbsmith · · Score: 3, Interesting

    ...despite the fact that every computer I've used since 1984 had a built-in "desk calculator" accessory (and friends who used SideKick have had one even longer), I have a pocket calculator in my desk drawer at home... and at work... and my wife has one on her desk... and so does just about everyone else I know.

    I use several different versions of Windows at work (XP, Win2K, NT 4.0, and 98) and I can pull the calculator out of my desk drawer in less time than it takes to figure out where in the start menu they've put the calculator in THIS version of Windows.

    In the old Mac OS the calculator was under the Apple menu, but it isn't any more and if I'm away from my own Mac it takes less time to pull out a calculator than to bring up a new Finder window, select Applications, select Utilities, discover that the Calculator isn't a Utility, find it in Applications, drag it to the taskbar--oops, excuse me, Dock so I can find it again...

    And the real-world calculator always has the buttons in the right places (regardless of what keyboard I'm using or whether NumLock is on)--and is, as far as I know, free from arithmetic or roundoff bugs.

    Oh, and it doesn't take any time to boot. And it runs for YEARS and YEARS on a watch battery (my PDA only gets six months on a set of AA's).

  22. Re:Lack of spam faxes? by bhtooefr · · Score: 3, Interesting

    Fax snake it - load first page, tape second page to the end, tape third page to the end of that, as first page comes through, tape third page to first page. Of course, the best way to fuck up a fax machine is to send one of those for a while if it's a machine, and then do it with a random hash if it's a computer.