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Getting Around Printer-Manufacturer Abuse

An anonymous reader writes "Here's a guy that demonstrates how printer companies abuse their clients. He found that Lexmark cartridges are a perfect replacement for Xerox ones, with only minor modifications to the printer. It's well illustrated with may photographs."

43 of 555 comments (clear)

  1. I think it's simple... by Anonymous Coward · · Score: 4, Insightful

    Don't use it if you don't like it. It's not like there are only 8 brand of printer. Oh wait...

  2. What do you want to bet by Russellkhan · · Score: 4, Insightful

    ...That Xerox tries to sue this guy to take down the information?

    Not sure what law they'd pull out of their hat for the job, especially since this guy is not US based, but this just seems like it's raining on their parade a bit too much for Xerox to not pull out the lawyers.

    --
    Information doesn't want to be anthropomorphized anymore.
    1. Re:What do you want to bet by Anonymous Coward · · Score: 1, Insightful

      >..That Xerox tries to sue this guy to take down the information?

      It would be nice to be able to link to a P2P file in standard HTML

    2. Re:What do you want to bet by berzerke · · Score: 2, Insightful

      ...When the patents expire in 2015 it will be 100% legal to sell players without the zone encoding of playback restrictions...

      Assuming that:

      1. DVDs are still of any importance by then and not obsolete.
      2. New controls (with new patents) are not in place.
      3. Someone doesn't bribe Congress to extend patents as was done for copyrights.
  3. HP by karevoll · · Score: 5, Insightful

    Unfortunately, HP has different connectors on the back of their cartridges across their product line, which makes it impossible to use cartridges which doesn't officially support your printer.

    Yes, I know that there might be valid reasons for this (e.g different and better features regarding to ink-economy etc), but why isn't it possible to enable some kind of "legacy-mode" to enable us to use any DeskJet print cartridge across HP's product line?

    1. Re:HP by jcupitt65 · · Score: 5, Insightful
      Part of the reason is that the cartridge you buy is just the ink + nozzles. There is a large chunk of hardware controlling the writing engine (the thing that decides which dots go where), and the design of this is intimately linked to the print head design. So you can't stick any print head into any printer.

      Of course, another part is business: different printer models have different business models behind them. Are they cheap upfront, but more expensive on consumables (typical for a consumer printer), or more expensive upfront but with lower running costs (typically a business printer)? Making the print heads incompatible allows the market separation that in turn allows these different strategies.

      Companies get ragged on for 'ripping off the consumer' over print head costs. But you can see it as a choice too. You can choose to buy a $100 printer with great quality (but admittedly expensive parts). Or you can spend $500 up front (nearer the actual cost of the device) and get a printer which will be more durable and will have lower running costs. 10 years ago your only choice was option #2. Now you have option #1 open to you if you want it.

    2. Re:HP by karevoll · · Score: 2, Insightful

      I can see your point of the consumer actually having a choice, and I think you're right, but why can't we have one kind of printer-cartridge for the DeskJets and one kind for the OfficeJets?

      There might be difficulties due to different sizes on the OfficeJets, but the DeskJets are mostly the same size, so it should'nt be too difficult for HP to design for this. (Firmware upgrade maybe ;)

    3. Re:HP by C10H14N2 · · Score: 2, Insightful

      I paid $5,000 for an HP Laserjet fourteen years ago. It still functions flawlessly. The price, while largely due to economics of scale, was also due to the difference in materials. It was designed for high-volume business use, essentially the only market for the machiens at the time, for 5-10 years of full-time service. By contrast, the toner cost about a hundred bucks, or about 1/50th the cost of the printer.

      Now that every 12 year old demands a laser printer or high quality inkjet, printers use much cheaper materials, have a usable service life of maybe 2-3 years of modest use and the ink/toner cartridges cost about 50-75% of the purchase price--often 100%, but they initially cost about 97% less than they used to, primarily because they're designed to do a fraction of the work and the price is designed to be spread out over the its lifetime so that consumers don't have to buy an industrial workhorse or pay industrial prices. So, you buy a $150 printer and refill it six times at $50 over three years. So you've spent $450, or about $12.50 per month for maybe 500 pages per month, or about $0.02 per page.

      Do the math, people and stop yer bitching.

    4. Re:HP by C10H14N2 · · Score: 2, Insightful

      Look, I'm not friggen Consumer Reports. In general terms, the price per page over the total lifetime of the machines is minimal. Sure, if you're printing nothing but full color photos, you're going to suck through ink. DUH. The point is, consumer-grade printers have basically become disposable. That's part of the pricing model. Even if you changed your cartridges ever month, over three years, that's $1,500. If that was 500 pages per month, that's still $0.08 per page. HP estimates 833 pages per HP45 black cartridge for $30, or $0.03 per page on a $249 printer. If you ran through 833 pages per month for three years, your total cost of ownership for 29,988 pages would be $1,329, or $0.04 per page. Yes, if you're printing high-saturation photos, the price jumps up many times, but then that's always been the case for gods sake. One really wonders if people see $249 and they think that the ink it takes to coat 29,988 pages is somehow a big fscking conspiracy of "hidden costs." The costs are only hidden if you're completely fscking blind.

  4. third party toner and ink by codeonezero · · Score: 5, Insightful

    First off didn't read the article yet...but I can tell you that despite the bad practices of printer manufacturers, using third party stuff could void your warranty.

    In this case, we have a tektronix (before xerox bought the printing division) that was damaged because someone moved it before properly letting the wax ink dry.

    We had a xerox authorized rep, come and take a look at it, telling us how to try to fix it and telling us she suspected that the problem was two fold. Someone had moved the printer before letting the wax dry out into a solid, so that the wax liquid had gotten into some of the nozzles...and also she said that the damage was probably caused by our use of third party wax ink cartridges.

    Something to do with the ink in the tektronic being a patented (term?) chemical mixture meant to work in a certain way when it was heated. Although you can use third party ink for it, it is not the same type of mixture and thus can have unexpected side effects.

    So short answer is make sure you know what you are giving up by using third party stuff, as it may end up voiding your warranty and possibly ruining your printer (in this case an expensive $1,000 or so printer).

    Sure for a cheap inkjet it probably doesnt matter, as if it breaks it's cheap to replace.

    --

    ....
    int main (void) { ... }

    1. Re:third party toner and ink by arkhan_jg · · Score: 4, Insightful

      (please ignore the previous one, missed the preview button!) but I can tell you that despite the bad practices of printer manufacturers, using third party stuff could void your warranty. That's flat out untrue, despite printer manufacturers' attempts to the contrary. The only situation under which they are not required to support you under warranty is when the fault is actually IN the third party component. Of course, this means that whenever a repair technician comes out, they will invariably diagnose the fault to be the cause of the third-party component, as you discovered, even when it's something else entirely. Of course the ink is patented; but it's still just basic ink, and any reputable supplier will make stuff as good as, or better, than the original manufacturer. My personal advice is to replace any third party toner with some near-empty-but-some-left cartridges before they come to visit. You'll find the number of times your tech blames the problem on your cartridges way down. Failing that, when you suspect the problem is nothing to do with the toner, (i.e. it's anything other than a splotchy print issue) write to to their legal department pointing out that you feel they have invalidated your warranty illegally. Threaten to take it up with trading standards or whoever else is responsible for business standards in your neck of the woods. Kick up a fuss, and there's a fair chance they'll fold. If they don't, then it's probably not worth the legal costs to chase it. Just let that inform your business decisions in future, and let the orginial company know that's why you're no longer purchasing from them.

      --
      Remember kids, it's all fun and games until someone commits wholesale galactic genocide.
    2. Re:third party toner and ink by BasilBrush · · Score: 3, Insightful
      It's easy to imagine that another company trying to replicate the Tektronix wax formula would end up with something very nearly the same, but it will almost certainly solidify very slightly more quickly - or very slightly more slowly - than the official shizzle, increasing the risk of congealed wax ending up in unwanted places and clogging the mechanism.

      Maybe. But if the setting rate were that critical it seems to me that the ambient temperature of the air might be enough to ruin the process too. I'd suggest that any talk of special formulas and precision setting times is just company propaganda.

  5. back to.. by pixitha · · Score: 5, Insightful

    this just reminds me of how they give you those "starter" ink cart. when you first buy the printer, some tell you, some dont...

    had a brother fax machine at work once... "this is a sample toner cart. that will only make around 40 faxes" wtf? cheap ass brother...

    nothing too new i guess....

    --
    "an eye for an eye only makes the whole world blind"
  6. Re:abuse? by nacturation · · Score: 4, Insightful

    If cartridges were really overpriced, then a 3rd party would enter the market. That's capitalism 101.

    Unless, of course, the cartidge connection design is patented. In which case, for the third party to enter the market they would need to negotiate a license for the patent which would essentially be equal to or greater than the profit made per unit.

    But that's capitalism 202.

    --
    Want to improve your Karma? Instead of "Post Anonymously", try the "Post Humously" option.
  7. its too bad.. by grendel_x86 · · Score: 3, Insightful

    That no one creates a standard for ink carts. If you want to make a cart for someones printer, fine, go for it, they all use the same exact cart, just ink quality will be different.

    REmember when computer-parts were proprietary, did it help anyone? Did it make them 'better' no, it made them more expensive, and more of a pain in the ass.

    But this will never happen, most inkjet companies make most of their $$ off of the ink, not the printer (think the gilette razor blade scheme, or xBox, but w/o the bonus secondary use)

    --
    Im glad /. isnt the real world, that would really suck..
    1. Re:its too bad.. by karevoll · · Score: 3, Insightful

      I think we all agree that making a standard for ink cartridges will be a positive thing. When Joe Sixpack enters a store, he can tell the sales clerk he wants a "black ink cartridge", and it wouldn't matter which one he bought, it would fit in his printer anyways.. But since this is what the customer wants, why doesn't the printer manufacturers give us excatly that?

      The answer lies in the fact a rather large percentage of the revenue is generated by the sale of printer cartridges. Think along the lines of how Microsoft is underpricing their Xbox, Sony underpricing their Playstation2 etc, etc. Where do they make money? By selling games. This is the same way the printer-manufacturers gets much of their revenue through cartridge-sales.

      What will be interesting to see though, is whether this is a trend that can change.. Many regular computer users I know are really fed up with having to cross check the printer model numbers every time they are buying new cartridges (which actually is pretty often when using these small cartridges that many modern desktop printers use). Eventually, the manufacturers have to budge for the demands of the consumers, right?

  8. This compares low-yield vs. high-yield. by HaraldNH · · Score: 5, Insightful
    Please note that the Lexmark 12A1970 is a low-yield cartridge, that is it contains about half the amount of ink compared to the Xerox 8R7881 he is replacing.

    Now, comparing the Lexmark 12A1975 (the high-yield variant), we se that this has a list price of $40.99, compared to the Xerox part at $41.99. At amazon.com, you get them at $36.88 and $37.88 respectively.

    I actually like that fact that Xerox doesn't seem to ship the low-yield variant.

  9. Re:Unfortunately by BiggerIsBetter · · Score: 4, Insightful

    And razor blades. That's the reason for non-standardisation - printers are cheap now, and they make the money selling cartridges. Don't expect standardisation any time soon.

    --
    Forget thrust, drag, lift and weight. Airplanes fly because of money.
  10. Don't buy Lexmark by vandan · · Score: 4, Insightful

    Do we not all remember the stories about Lexmark and the DMCA ( ie Lexmark are sueing manufacturers of compatible toner under the DMCA ).

    Lexmark products are also low quality and high priced. I'd prefer to buy from Xerox myself.

  11. Ink Delivery Devices! by lordperditor · · Score: 2, Insightful

    I have just left HP's employ, but they do not use the term printer much any more, they are ink delivery devices. It is vital that they get a big slice of the ink/toner market and they will do whatever is required to ensure they do, there very survival depends on it.

  12. Old tricks by lusid1 · · Score: 2, Insightful

    Printers are to Ink as Razors are to Razor Blades

  13. Re:I want my dot matrix back by prockcore · · Score: 3, Insightful

    Boy did I feel dumb (and taken) when I found out the ink drys in about 3 months or so

    So get a laserjet. My HP LaserJet4L has lasted me for over a decade now. The damn thing runs forever, and toner doesn't ever go bad, so if you only use it twice a year, a single $60 toner cartridge will last you forever.

  14. They should be forced.... by jotaeleemeese · · Score: 2, Insightful

    .... to put the price of the ink per unit.

    e.g. "The cost of the ink in this cartridge is xxxx US$ per liter" (or gallon or whatever applies).

    Then it would hit the public the big scam that all this is.

    --
    IANAL but write like a drunk one.
  15. Re:Unfortunately by value_added · · Score: 4, Insightful

    Here's a thought. I've recently gone back to paying premium prices for "premium" razorblades. Why? The reasons probably run the gamut between cuts on my face and wishful thinking, but I'm convinced that the generic brands sold in supermarkets are not identical.

    Yeah, we've all heard the "made on the same assembly line yada yada" argument, and indeed that may be perfectly valid in a number cases (or valid to the degree it makes any difference). But anyone who has experience in manufacturing knows that the process isn't necessarily as simple as it's made out to be here. Put another way, even top tier manufacturers put out "budget" brands that by definition skimp on materials, quality, etc. to bring down the cost so that the product can be sold at a cheaper price.

  16. It's not abuse by Julian+Morrison · · Score: 4, Insightful

    It's a desperate attempt to hang onto profits despite their product becoming a commodity.

    They're trying to push the market uphill, by charging heavily for something that was cheap to make (the cartriges), and sooner or later the market will rebound. At which point the profit margins will fall out the bottom of the printer industry, all but the big few will go bust, and innovation will slow to a trickle.

    Of course, if it hadn't been for the patent system totally distorting the market, they could never have pulled this stunt to begin with -- but had that happened, you would probably still be using dot-matrix.

  17. Re:Doesn't this scream DMCA violation? by DavidDeLux · · Score: 5, Insightful

    No, this is just defeating hardware-based (i.e. physical) security. But, when they start doing things like putting codes in the cartridge to be read by the printer so they can locked to a specific manufacturer - or rather OEM ;-) - then you can't get around it... well, not without doing something that could lead to DCMA infringement. Still, this all looks like price-fixing to me... in a free-market, I should be able to source cartridges from any supplier, not just the original manufacturer... people, vote with your feet: only buy machines with Open Consumables (after all, there is Open Source, so why not Open Consumables!!! be Free as in right to choose) ... hey, have I just coined a new phrase?

  18. Expensive cartridges subsidise cheap printers, by glenalec · · Score: 5, Insightful

    as other posters have mentioned.

    In Aust., they were selling unbelievably cheap moble phones several years back (might still be, I don't live there ATM) but you had to sign up to a rediculously expensive usage plan. Eventually the Govt. made the companies print an expected cost over 1 year of normal use on all advertising.

    A similar regulation for printers might solve what is esentially the same problem in a different consumer sector.

    Or we could just keep it in mind and calculate it ourselves. Are we not geeks?! ;-)

    --
    The man with no surname and a silly hat

    On the universe: It's bunk.
  19. Re:Ink jets? by binford2k · · Score: 2, Insightful

    So tell me, replacing one cartridge every year or two, how long would it be before my injet cost more than the laser?

    $500 - $50 == $450 difference
    $450 / $60 == 7.5 cartridges
    7.5 / 1 per year == 7.5 years.

    I dunno about you, but I think that after 7 years, I'd like a new printer anyways.

    Don't assume that because somebody's needs are not what yours are that they are stupid. I purchased a $150 injet and it has been well worth the money.

  20. Printer Cables by Detritus · · Score: 2, Insightful

    I always thought that the lack of a printer cable was just a way to make the retailer happy. The retailer isn't making much of a profit on the printer, but cables are almost 100% profit. USB cables are ridiculously overpriced.

    --
    Mea navis aericumbens anguillis abundat
  21. Re:Doesn't this scream DMCA violation? by little_5_points_geek · · Score: 0, Insightful

    Really, our laws don't? You mean we are not the center of the civilized universe? I used to think by voting I could change the world then I discoverd that being a libertarian only meant my_vote > /dev/null. Costa Rica is looking better every year...

  22. Re:More common by vidarh · · Score: 2, Insightful
    No, printer companies wouldn't have an incentive to standardize, on the contrary - it would give them extra incentives to ensure their models couldn't handle the ink manufactures. What you are missing is that "printer companies" are really INK DISTRIBUTORS. They lose money on all the low end and many of the high end models - what most of them make their money of is ink and toner cartridges.

    To make your comparison valid, the oil companies would have been manufacturing cars that they dumped at below cost prices to sell gas, and made sure their car could only take gas from their pumps.

  23. Speaking as an author... by Garwulf · · Score: 5, Insightful

    Speaking as an author who actually does have to deal with 500 page manuscripts on a regular basis, I've learned quite a bit about printers. I started off with a dot matrix when I was in university, and then, when I was moving to my apartment in Kingston, had to choose between a laser and an inkjet.

    I'll freely admit, even now, that a dot matrix is much more economical than an inkjet. But, for the purposes of writing, they're just too slow. I don't have the time to have my printer occupied for an entire day printing out that book that I'm sending off to the publisher. So, the dot matrix was cancelled out immediately.

    When I did my research on the inkjets, I learned one important thing - the inkjet printers sell for less than they cost to make. Every time an inkjet printer is sold, it's at a loss to the company making it. They make their money off the ink. I'm not sure if it's honest or not - I imagine if you're just going to be printing out the occasional webpage, it doesn't matter all that much. For a writer, though, it would be a disaster.

    On to the laser printer. At the time I bought, the lasers were printing at least ten pages per minute, and the toner cartridges lasted (and still do) for around 3-6,000 sheets (I use a Brother). I can't complain about the print quality at all. As an author, the laser was the logical choice.

    But here's the thing - I'm an author, but most people aren't. There are a lot of casual users who don't use that much paper with their computer at all. It takes them a year to print out what I would print out in a month. To them, a dot matrix or a laser printer is overkill.

    I wonder, however, just how many people bother to do the research that I did before deciding which printer to buy.

    --
    Robert B. Marks
    Author, Demonsbane in Diablo Archive
  24. Abuse?? Come on. by Brian_Ellenberger · · Score: 2, Insightful

    So, this is indeed Capitalism 101, but at the distortion of market chapter. What needs to be done is a state-imposed standard on printer cartridges, to reinstate competition and fair pricing. Start bullying your politicians today!

    Look, I know to the average geek ink prices are a big deal. But in the grand scheme of things printer ink cost isn't that important. It is a luxury item, after all. We don't *need* to print color pictures after all to live.

    If you call the government in on such a minor issue would risk a nanny state where we need the government's permission to do anything. The government needs to be aware of the important stuff--food, water, housing, etc. But printer ink? Come on. If it begins to be enough of a problem someone will come along and sell a $200 printer with guaranteed $10 ink carts.

    Heck, I can see Dell selling a $100 printer for $10 ink carts just to screw over HP's most profitable business.

    Brian Ellenberger

  25. Re:Doesn't this scream DMCA violation? by berzerke · · Score: 2, Insightful

    ...people, vote with your feet: only buy machines with Open Consumables...

    Hey, I'd love to (really!). Why can I get a list? Oh, the list is blank?? :( Oh well, nice thought.

  26. Re:As someone in the industry... by wheelgun · · Score: 3, Insightful

    Ahh, but the chips aren't in there to make the printer function. They're in there to screw the consumer out of being able to use 3rd party printer ink.

    I have very little sympathy for the home printer industry. They didn't always run on this fly by night business model. Some peckerhead CEO woke up one morning and decided I shouldn't be able to print more than fifty pages with a $15 printer cartridge. Before this happend I bought a single dot matrix printer ribbon and used it for three or four months of light printing activity.

    I don't use my desktop printer at all, and why in the world should I? The cartridges cost a lot, print a small number of pages and dry up if I don't use them within a certain amount of time. If it didn't come free with the computer I wouldn't own it.

    If the printer industry wants to adopt an honest money-making business model, they should look to the firearms industry. The gun companies certainly don't try to limit what brand of ammo can be used in their firearms. A gun is chambered for a specific caliber, and that is the end of it. If using a different brand of ammo in the gun caused it to malfunction, the CEOS of these companies would find their asses in jail.

  27. Re:Doesn't this scream DMCA violation? by TilJ · · Score: 2, Insightful

    Of course, by the second grade much of the rest of the world has figured out that English and American are not exactly the same. "Civilised" is normal spelling for most of the English speaking world.

    --
    "The purpose of argument is to change the nature of truth." -- Bene Gesserit Precept
  28. "Abuse"? Nice. by dmorin · · Score: 2, Insightful

    I hope the "we should be able to use any cartridge in any printer" people do win the battle. And then when printer prices skyrocket back up to 10x what they are now we'll wonder what happened.

  29. A fallacy by Endive4Ever · · Score: 2, Insightful

    And here we see the fallacy and why the 'tricks' people use to save on printing will never scale:

    When the original cartridge was just too bad to recycle it it was time to finally buy a new one, but we were unable to find it in Rosario nor in Buenos Aires.

    The original cartridge was unavailable because nobody is buying them. In a world where everybody refills, there won't be any cartridges to refill.

    --
    ---
  30. Re:They're already on to him... by Phurd+Phlegm · · Score: 2, Insightful
    1. blah

    2. blah

    3. blah

    4. Profit!

    Har har. I'm wondering if it's just noobs that perpetuate the "funny" tropes like this and "what about a Beowulf cluster of X" and "Slashdot readers have no girlfriend and a right hand calloused like a rhino's ass?"

    Perhaps we could have some kind of ratings preference like "-6 stale gag," since there's no reason to spoil their fun just so we can skip the Milton Berle stuff.

  31. Re:OpenConsumables by OrangeTide · · Score: 2, Insightful

    Nobody wants to pay $300 for thier printer when they can pay $100 for it (and later pay $40 for the cartridges).

    Obviously for Xerox to be competitive they sell their printer for about the same price as the lexmark and HP products. But the guy in the article admits that the Xerox product is a very nice product. Let's assume it costs Xerox more to design and manufacture the nice printer. Somehow they have to recoup thier costs so they gouge you on the cartridge.

    Of course I will admit in the end Xerox probably still makes a significantly larger profit than Lexmark.

    Some people, including myself simply wait for the printers to go on sale and buy a brand new printer when it runs out of ink. A lot of places like Best Buys and Frys already have good prices on printers, and then offer mail-in or sometimes instant rebates. If you're willing to play the rebate game you're all set. And with Windows XP and 2K making it fairly simply to add and remove hardware (compared to previous versions of windows) I'm sure more people are doing this.

    I run linux and simply select a different printer in cups when I replace mine.

    ps- if you think those ink cartridges are expensive. check out those cheap laser printers (like Samsung ML-4500). When you need new toner you have to replace an entire cartridge with image drum. It's kinda silly to pay $70+ for a cartridge on a printer that can be had for $100 on a normal day without rebates. (hey. the demo page it printed out says "Works with Linux". I had to buy it)

    --
    “Common sense is not so common.” — Voltaire
  32. I don't get it by KlausBreuer · · Score: 2, Insightful

    Why buy color printers?

    If I want to print a digital photo, I can do so much better and cheaper at the nearest developer. Or I send it over the net, receiving the prints in the mail.

    Sure, there are special applications (I wrote a medical planning system, and it had to print in color), but not that many.

    If I just want to print, why would I buy an ink-jet? A liter of ink costs me about as much as a kilo of gold (US: 1 liter = 0.22 gallons, 1 kg = 2.2 pounds).

    Instead, I bought a used laser printer. Neat paper tray, crisp 600 dpi, postscript with 48MB, network, serial and parallel port, very reliable, and it cost me about $150.
    I don't print that much, and after two years I still haven't changed the toner.

    *shrug*

    --
    Free PC version of ChipWits at http://www.breueronline.de/klaus/chipwits/
  33. Re:Doesn't this scream DMCA violation? by thedillybar · · Score: 2, Insightful
    It's price-fixing if multiple cartridge companies agree to charge the same price.

    It's not price fixing if 1 company requires you to buy their cartridges for their printers and set their own price. A monopoly, maybe, but you don't have to buy their printer if you don't want.

  34. Willing to pay a lot more for your printer? by RagnarTheRepulsive · · Score: 2, Insightful

    As I understand it, inkjet printers tend to be sold at cost and the companies are using the consumables as the source of their profit. I believe that when most consumers are faced with two feature identical printers - one "Proprietary Consumable" for $125 and another that is "Open Consumables" for $250 - most will see the price difference and go with the Proprietary one regardless that the total cost of ownership is much higher. IT professionals look at TCO, average consumers do not.