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AppleCare - How Many Problems is Too Much?
steeviant wonders: "I live in New Zealand, and have been dealing with AppleCare Australia over issues with my PowerBook G4, which has needed three replacement power supplies, one battery, two motherboards, a top case, and a screen replaced under warranty, and it now has another hardware problem. I'm not satisfied that AppleCare Australia think it is acceptable for my PowerBook to have nine problems in two years, and want the machine replaced, but they are refusing. I have scoured the apple.com.au, and apple.com websites trying to find some way to contact anyone to try to get AppleCare to reconsider their stance on this issue. If New Zealand had an Apple branch office, I would simply take them to court, but even that is not possible as their computers are sold through a local distributor. Surely Apple don't consider this appalling number of failures to be acceptable for a computer which cost over NZD $9000. Can anyone suggest an avenue through which I can contact Apple in the U.S. for help?" Sometimes handing technical issues defect-by-defect works, however it seems to me that there are many cases where it would seem to be a waste of time...both the manufacturer's and the customer's. Should manufacturers be required to replace an entire machine after a certain number of defects in a specific time period, or might there be a better way to handle these kinds of technical issues? Update: 03/31 3AM EDT by C : steeviant wants to let everyone know that Apple has offered to replace his machine with a 'like for like' model before this article was even posted. So, "All's well that ends well." for some, how about you?
so it'll getted modded to -1. But here goes.
I'll probably be modded off topic for asking, but why is that whenever a post starts of by predicting it will be modded down, it ends up with a 5?This laptop is two years old. Did you not read the post?
It is a standard 667/512Mb/Combo, I ordered it they day they became available and recieved it about a month later.
My receipt states the price of the unit as $9,617.88. The AppleCare agreement I bought was $606.38, the replacement battery I had to threaten legal action to get because Applecare suck cost MagnumMac $239.00 +GST, and the replacement power supply I bought to stop the machine electrocuting me through the corners of the case cost around $250.
Stress caused by trying to get Apple to replace my cursed PowerBook: Priceless.
Bad power? Dirty power? Explain that one please. I love it when the clueless try to explain things.
Here's the more technical explanation of it:
Ba d/Dirty Power: When you plug an arc welder into the same extension cord as your computer.-- Sincerly, the Clueless
Now that you've told AppleCare you have an iPod, they're going to mug you.
You know why Englishmen drink warm beer?
Because they own Lucas refrigerators...