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Worms Jack Up the Total Cost of Windows

rbrandis writes "Dealing with widespread worms like Sasser raises the cost of using Windows, a research analyst said Wednesday. "This is part of the carrying cost of using Windows," said Mark Nicolett, research director at Gartner. "The cost of a Windows environment has gone up because enterprises have to install security patches very rapidly, deal with outages caused by secondary problems with these patches, and deploy additional layers of security technology." "The Sasser worm attacks confirm our prediction that mass worm attacks against the multiple vulnerabilities disclosed by Microsoft on April 13 were likely," said Nicolett and his Gartner colleague, John Pescatore, in an alert posted on the Gartner site."

41 of 658 comments (clear)

  1. I can relate by Yi+Ding · · Score: 5, Informative

    I work at a computer science department, and I'm currently compiling a CD of patches that people have to install before they get on the internet. Right now, the number of patches is nearing 30.

    1. Re:I can relate by DrEldarion · · Score: 3, Informative

      They're getting a lot better about that, actually. Many of the patches they offer nowadays can be installed together so you only have to reboot once. It's only the major things like service packs, new versions of IE, etc that need to be installed seperately.

    2. Re:I can relate by Yi+Ding · · Score: 5, Informative

      Yeah, you can also order all patches from M$ themselves.. I forget the link but you can order all patches on CD for free.. I had it come to me but the curior never left it at my house, and wanted me to come pick it up..

      Yep, I ordered that as soon as it came out, and it finally came, but since the CD was made in Februrary, it doesn't have any of the patches that just came out in April (ie the one that patches against the Sasser worm), so it's back to making CDs by hand.

    3. Re:I can relate by Karamchand · · Score: 4, Informative

      Here's the URL to order the Windows Security Update CD for free!

    4. Re:I can relate by Anonymous Coward · · Score: 1, Informative

      Yep, I ordered that as soon as it came out, and it finally came, but since the CD was made in Februrary, it doesn't have any of the patches that just came out in April (ie the one that patches against the Sasser worm), so it's back to making CDs by hand.

      Sounds like Software Update Services would work out great for you - if you really have that many machines on your network that need patching. They don't actually need to be in the same windows domain or anything (although they can, and it makes it alot easier to configure clients when they are). You can just add a few registry entries and the machines will automatically connect to the SUS server. Great software which makes patching alot easier for Windows.

      http://www.microsoft.com/windowsserversystem/sus /d efault.mspx

    5. Re:I can relate by Michalson · · Score: 2, Informative

      Turn on your firewall. There is no reason you need to have Terminal Services *and* MS SQL ports open at the same time. Finish updating, then open the port.

    6. Re:I can relate by rev063 · · Score: 3, Informative
      Many of the patches they offer nowadays can be installed together so you only have to reboot once

      I just ran a Windows 2000 box that hadn't been patched in a year through Windows Update. Three reboots: One for a Windows 2000 Service Pack, another for IE, and a third for a whole bunch of security patches (which did all install as a unit). And that's without patching Outlook Express, which looked as though it needed its own reboot. The whole process for two machines (desktop and laptop) took about an hour (including some significant pfutzing to clear enough HD space to allow the Service Pack to install).

    7. Re:I can relate by zcat_NZ · · Score: 3, Informative

      Surprisingly, WinXP's firewall is something Microsoft seems to have 'got right' for the most part. It doesn't try and block outgoing traffic, it doesn't try to analyse or modify packets, and it doesn't pop up alerts for every blocked or unsuccessful connection. It simply blocks or allows incoming connections based on port, leaving as little room as possible in the code for exploitable errors.

      I have every confidence that Microsoft will remedy all this at the same time they make the firewall 'on by default'

      --
      455fe10422ca29c4933f95052b792ab2
  2. Not anymore... by ryanvm · · Score: 2, Informative

    Not anymore...
    http://www.internetnews.com/article.php/3317211

    (It's a link to the story about Microsoft including antivirus software in Windows XP Service Pack 2.)

    1. Re:Not anymore... by ptbarnett · · Score: 4, Informative
      (It's a link to the story about Microsoft including antivirus software in Windows XP Service Pack 2.)

      Read the article again. There's a footnote at the bottom:

      Corrects earlier version which incorrectly stated SP2 would include a built-in virus scanner. The offering actually includes a pop-up monitor that checks the settings of third-party anti-virus and firewall applications, and allows users to modify them if necessary.

  3. My Job by tverbeek · · Score: 4, Informative

    Lately about 1/3 of my job consists of dealing with Windows vulnerabilities. And there are four other full-time staffers here with the same job description. We're not especially well paid, but that sure adds up. And when you add in the downtime of the people whose computers we're fixing...

    --
    http://alternatives.rzero.com/
  4. Autopatcher by kajoob · · Score: 5, Informative

    Actually, Just install the latest service pack and then install Autopatcher. It has all the updates, hotfixes, and some cool extras all rolled into one scripted install so you can just start the install and walk away. I've used it and I can say that it makes life a million times easier.

    There are versions for 9x all the way up to XP. You could fit everything onto one cd, and if you wanted you could even script that install. Thanks Autopatcher guys!

    --
    Quidquid latine dictum sit, altum viditur
  5. Re:Isnt Linux Beautiful? by pe1chl · · Score: 3, Informative

    I advise you to look at a decent Linux distribution instead of doing a build-it-yourself.
    Any commercially supported Linux distribution will offer updates that can be installed by your mother just like she can use Windows Update.

    For example, look at SuSE Linux, which has Yast Online Update.

  6. Re:Server-based patching by therblig · · Score: 5, Informative
    You can realize half that dream with Microsoft Software Update Services. We've been running it for nearly a year, and it keeps every Windows machine on our network patched. All I do is approve patches, and they are automatically pushed out to every computer on the network. TCO for 130 users was a little over $500 for another copy of Windows 2000 Server, plus a day for setup, plus about ten minutes a month checking and approving patches.

    I know it isn't perfect, and I shouldn't even have to pay for a server to keep our MS stuff up-to-date, but it has saved us tons of time and hasn't given us any problems yet. Maybe we are an exception.

    --

    I struggled for days and days and all I got was this lousy sig.

  7. Re:You've got to be kidding me by jdreed1024 · · Score: 4, Informative
    This is news? This wasn't included in TCO estimates before?

    Yes, this is news. And it's good news. In case people missed it, this is from the Gartner group. This is the holy tome of PHBs. The way and the light. Gartner says jump, and the PHBs jump, you better believe it. And after years of saying the Windows is the way and the light, they're finally acknowledging that poor security costs money. It's recommendations like this, more than anything else, that will move companies from Windows to Linux.

    --
    There is no sig, there is only Zuul.
  8. Re:Isnt Linux Beautiful? by kinzillah · · Score: 2, Informative

    ...or you just do it yourself via ssh.

    ...or you set up cron jobs to automatically update packages every night.

    --
    Douglas P. Price
  9. Re:What I find funny about all this is by sameerdesai · · Score: 2, Informative

    LSASS is the Local Security Authentication Server. It verifies the validity of user logons to your PC/Server (in technical jargon : it generates the process that is responsible for authenticating users for the Winlogon service). There is also another worm that affects this service. If the full path to this program is not C:\WinNT\System32\LSASS.exe (Windows 2000) or C:\Windows\System32\LSASS.exe (Windows XP, 2003), then you have the W32.Nimos.Worm virus or some other virus.

  10. Re:You'd have to be really stupid... by nordicfrost · · Score: 4, Informative

    No, actually German Post did not get the actual Sasser worm, but they panicked after Sämpo had one loose in their internal network, so they did like Sämpo. Block A LOT of traffic. Unfortunlately, in doing so, they also blocked their own banking system from communicating properly and became "collateral damage" because the sysadmins panicked.

  11. "fcuk USA Government; fcuk PoizonBOx" by tepples · · Score: 2, Informative

    worms/viruses are currently Windows-only problems.

    Emphasis on the "currently." Has everybody forgotten the Sadmind worm, which spread among servers running Solaris OS and defaced web servers running Windows OS and Solaris OS?

  12. Re:TCO by Eccles · · Score: 3, Informative

    TCO=Total Cost of Ownership

    Includes price and rough estimates of other costs (support, downtime, etc.)

    --
    Ooh, a sarcasm detector. Oh, that's a real useful invention.
  13. Re:Isnt Linux Beautiful? by wobblie · · Score: 2, Informative

    Care to explain why? You are relying on the (completely false) assumption that windows gets hit more simply because it is more ubiquitous.

    This whole argument is fundamentally disingenuous. The windows architecture itself is what causes these problems in the first place.

    If you can enumerate exactly WHY linux (or any other unix) could possibly have these sorts of problems I'm all ears.

  14. Re:You'd have to be really stupid... by lawpoop · · Score: 2, Informative

    It's spelled (and promounced) Sampo. Learn vowel harmony, you insensitive clod!

    --
    Computers are useless. They can only give you answers.
    -- Pablo Picasso
  15. unbelievable.. by js3 · · Score: 2, Informative

    and many wonder why jobs are all going overseas. Lazy admins that don't do squat all day, they can't even install patches. Microsoft never cared about security, it seems system admins never did either. Everytime a new virus comes out they run around like beheaded chickens watching their house of cards fall down.

    This isn't just a windows problem, it is an admin problem. There are tons and I mean tons of hacked unix boxes that script kiddies use for distributing warez etc because they are connected to huge bandwidth pipes.

    --
    did you forget to take your meds?
  16. Re:A rhetorical question perhaps by cbiffle · · Score: 2, Informative

    They did.

    They got sued.

    They don't anymore.

    IIRC, it was MS-DOS 6 that included MSAV, their antivirus program -- as well as a couple other technologies that they stol^H^H^H^Hinnovated, such as the first go-round of their disk compression software (DiskSpace? DriveSpace? I can never remember which is which). It wasn't until about 6.22 that the offending technologies were stripped out.

    However, with their recent invulnerability to litigation (by the Justice Department, even!), I 'spect they're prolly ballsy enough to try again.

  17. Re:TCO by monkeymonster · · Score: 1, Informative

    I Know I Am Going To Be Modded Down For This

  18. It's like upgrading your C library by Theatetus · · Score: 2, Informative

    Upgrading IE is a complex process that upgrades most of your major libraries with it. The actual IE executable is quite small but is linked against several crucial libs, which are all available to (and used by) the most of the rest of userland.

    --
    All's true that is mistrusted
  19. Who the fuck modded the parent "Insightful"? by Anonymous Coward · · Score: 2, Informative

    If OS X were the dominant OS, there would be zero worms wreaking this kind of havoc.

    A default OS X installation has exactly zero ports listening for connections, and the root account is disabled. Even administrator-level accounts must authenticate before making any changes of significance to the system. These factors make it nearly impossible for a worm to spread on OS X machines like a Blaster, Sasser, or Slammer can on Windows machines.

    Marketshare has nothing to do with the security of an OS. There are way more Apache-based web servers than IIS-based, but IIS gets pwned much more often than Apache.

  20. Don't worry, MS Windows is as secure as ever by Anonymous Coward · · Score: 1, Informative

    At least according to Rob Enderle, who thinks
    worms and viruses should not count as actual
    security problems. Heck, I'm sure his crap
    group will have no problem pretending the cost
    of removing worms and viruses and the downtime
    accordingly should not count to actual TCO.
    And then again, if its a problem, I'm sure Bill
    will send him some more money.

  21. Re:And the point is...? by amwassil · · Score: 2, Informative

    This argument is both old and bogus. MS Windows (any interation) is architecturally inferior to UNIX, Linux and NetWare. Why? Because MS began as a single user, single tasking OS, the others as multi user, multi tasking OSes, which are architecturally designed for security and process isolation: users can't interfere with other users, processes can't interfere with other processes, etc. So even if OSX, Linux or some other *nix was as dominant as MS, the exploits would be fewer and less damaging. Case in point Apache: most widely used http server, exploits can be counted on two hands with fingers left over, compared to MS IIS with so many exploits I've lost count.

  22. Re:I'll save money by FuzzyBad-Mofo · · Score: 2, Informative

    In that case, I've got bad news for you. Microsoft wrote the BASIC that runs the 64. There's no escape! :(

  23. Re:no viruses for linux yet because.... by homer_ca · · Score: 4, Informative

    You don't need root to run a mass mailing email worm. If you could convince a user to run a trojaned executable, regular user permissions will do just fine. It could even open a spam proxy backdoor without root. All you really need root for in network code is for raw sockets and to listen on low TCP ports (below 1024).

    Some email worms exploited an autoexecute from the preview pane bug in IE, but most of them were social engineering exercises in convincing the user to run the attachment. I think it's easy enough to launch an attachment in say Kmail or Evolution. The only challenge is delivering an executable that'll run on enough Linux machines (perl? bash? static binary?). The only reason we don't have a mass mailing Linux worm is because noone's tried it yet . It's not THAT hard.

  24. Re:TCO by 13Echo · · Score: 2, Informative
    Funny, but far from insightful. Here's a message from the IT manager at my college...

    "IT Resources used to fight the recent Sasser Worm here on campus include 72 Help Desk Tickets, 110 Help Desk calls, 25 hours of IT staff time, and 3200 infection events affecting 375 PCs to date. These numbers do not reflect the hours of productivity lost by users and there continue to be problems associated with Sasser so these numbers will grow."


    Your comment means nothing, considering that the *ONLY* machines on campus that were not affected were the handful of Apple, Linux, and HP UX machines. None of these (including Linux) require very much effort to maintain if you have competent admins. Sasser, on the other hand, was installing on machines that get patched *DAILY* by script, forcefully through automatic patching, and are even behind a firewall to the Internet. Somebody was likely to accidently have brought a machine from off-campus, plugged into the network, and started all of the PCs into a rebooting frenzy. We ALL wasted time fighting with this, even if we weren't part of IT support, and many people lost important work from the forced reboots while working on school work or other things.
  25. You can't avoid viruses that way by Prototerm · · Score: 2, Informative

    Not to pick nits, but while the Commodore 64 never had viruses to worry about, its external 1541 disk drive was another story. Unlike PC drives, the 64's was a computer in its own right, with a CPU, memory, and an operating system. They also got hot enough to keep your coffee warm! The viruses were few, but available.

    --
    "My country, right or wrong; if right, to be kept right; and if wrong, to be set right." --Senator Carl Schurz (1872)
  26. 5000 machines, one click. This is expensive?? by KE1LR · · Score: 3, Informative
    We watched sasser just go right by us because all of our managed machines were patched well before it showed up. Why? We're running SUS .

    When the vulnerability was announced, we saw it was going to be a bad one. What did we do? Well, we downloaded the update, tested it on a few machines (which had no problems) and a few days later clicked a check box on a SUS server that approved it for distribution to clients.

    Over the next few days, just the one SUS server I monitor reported over 1200 clients successfully installed the update. Others reported similar results. By time time sasser showed up (or any of its slower-moving predecessors, some of which were poking around within a week), we'd patched thousands of systems with no user interaction at all. The only people who got hit were people running unmanaged machines... and many of them had ignored the little green globe which was telling them that their system needed to be updated. If they'd clicked on it, they would have been OK too.

    Oh yeah, SUS is free, a piece of cake to install, and works great. It even locks down the server it runs on to resist attack. Anyone who runs more Windows machines than they can reach from their desk chair should be using it.

    Gartner should stop with the "nyah nyah we said it was going to be a bad one... look how cool we are". Everyone else with a clue knew it was going to be a big problem too. They should instead point out ways for Windows shops to get out in front of the curve.

  27. Re:um... by humankind · · Score: 3, Informative

    Am I the only one who's discovered that Automatic Updates are actually automatic?

    No. You are one among many that apparently think Automtic Updates covers everything when it doesn't. The Automatic updates are not all-inclusive of the patches released to address vulnerability/security issues.

  28. Re:no viruses for linux yet because.... by BokLM · · Score: 2, Informative

    And KDE as something similar called kdesu (and there is the same for gnome) that open a dialog asking the root password, then run the program with root privileges.
    That's how if you're running Mandrake that you can launch easily the Mandrake configuration tools.

  29. Inexcusable in the age of SUS by Anonymous Coward · · Score: 3, Informative

    SUS (Software Update Services, a LAN version of Microsoft's Windows Update site) has been out for, what, two years now? Any decent-sized network should consider it essential. I am running SUS on my LAN at work (about 50+ Windows 2000/XP workstations) and we haven't had any problems from these worms, simply because all my machines are patched within a day of the patches being released. Considering the patch for the Sasser worm has been out for over two weeks now, I think it should be considered dereliction of duty for Sysadmins to take so damn long installing the patches!!!!

    Blame MS all you want, at the end of the day, if MS have released the patch and the sysadmins haven't installed it (for whatever reason), then its not MS's fault.

    Still, I wouldn't mind breaking the fingers of the prick who wrote the worm in the first place.

  30. Re:But there have been Linux worms by Badanov · · Score: 2, Informative
    A user (unless they've done something stupid like running as root, or a "chown -R : /" will really only be able to affect their own directories.

    Absolutely incredible.

    EVERY linux/unix installation I have ever encountered forbids chowning ANYTHING if you are not root, even in your own user directory, unless the user itself has saved the file. Then usually whatever program will have the file with the users ownership tags and 0755.

    That user can type chown whatever all day long and the Linux/Unix machie will complain and not lift a finger for you.

    Unbelievable.

    --
    Dawn of the Dead
  31. Re:no viruses for linux yet because.... by Rutulian · · Score: 3, Informative

    If it is above port 1024...yes. You can start an Apache process and bind it to port 8080 without being root.

  32. some holes in your arrogant theory... by Run4yourlives · · Score: 2, Informative

    Sure there could possibly be a kernel exploit, but there are so many different kernel versions. Sure you could write a worm like blaster that exploits a vulnerablity that's already been patched, but there are so many machines that are already patched... But when you install a Linux/BSD system.. what ports are open? What services are running? Exactly. You don't know. As the number of users increases, the knowledge of each user decreases... therefore, the more people will run as root (or an account with close enough privs) to make the closed/open ports or running services point moot. Come on. Tell me what AV Software is your linux box running? None right? Kinda like the way it was back when we were running Windows 3.1 right? Linux is inherently more secure, but that doesn't make in invulnerable.

  33. Re:no viruses for linux yet because.... by Anonymous Coward · · Score: 1, Informative

    In KMail (and I'd hope in Evolution as well) attachments are never executable, only openable at best. To execute a program/script you still need to save the attachment to your local harddrive and explicitely make it executable. So starting applications right from inside KMail is not "easy", it's completely unsupported and impossible. (Btw. KMail neither executes JavaScript, loads any web plugins nor downloads any stuff embedded in HTML pages. Security by design.)