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Paypal Deals Blow To Freenet

hankaholic writes "I was checking into the latest progress of the Freenet project when I noticed a disturbing note on their homepage: 'Paypal has frozen the account we use to accept donations over the web, they refuse to give any reason other than "use of an anonymous proxy" [...] all of the projects subscriptions have been canceled which is a significant setback. Other means of accepting donations, including E-Gold, are still active.' Paypal is sending them a check for their remaining balance. The news update on the Freenet homepage also includes contact information for some people at Paypal."

30 of 595 comments (clear)

  1. Must have been considered a liability by dacarr · · Score: 5, Interesting
    But that being said, Paypal is doing this a lot - it's almost as if they're going by textbook rule rather than rule and exercising discretion

    I mean, Come on, Paypal, you of all people should know better! (FP?)

    --
    This sig no verb.
    1. Re:Must have been considered a liability by chronus22 · · Score: 5, Informative

      Paypal does have a habit of scamming its customers. Attrition.org has a good article about one person's experience here.

    2. Re:Must have been considered a liability by Alien+Being · · Score: 5, Insightful

      "going by textbook rule rather than rule and exercising discretion"

      I disagree. They are using discretion. But instead of clearly explaining their position they are using ambiguous terms to disguise seemingly ad hoc decisions as standard operating policy. Their so-called policies are just another form of "anonymous proxy".

    3. Re:Must have been considered a liability by Frizzle+Fry · · Score: 5, Insightful
      Paypal does have a habit of scamming its customers

      The writeup clearly says "Paypal is sending them a check for their remaining balance." So how is anybody being scammed? They are getting the money that is rightfully theres, and after that paypal no longer wishes to do business with them. I don't see the big deal.
      --
      I'd rather be lucky than good.
    4. Re:Must have been considered a liability by orthogonal · · Score: 5, Interesting

      Paypal does have a habit of scamming its customers.

      But even worse than this, PayPal forces you to be a customer.

      I made a purchase from 78s2CD.com> (they offer old 78 rpm recordings in CD form, hence the name, and do an excellent job of it too -- it's a great source for vintage Gilbert & Sullivan recordings, among others).

      After I gave PayPal my credit card information, I found I had an unwanted, unasked for account with PayPal.

      So I logged on to PayPal to close the account -- only to find that, in order to close the account, I first had to provide more information in order to activate it..PayPal required my Social Security Number and my mother's maiden name in order for me to activate and access the account, even though all I wanted to do was close it.

      Now, many banks, unfortunately, use this data, Social Security Number and mother's maiden name, to identify customers: by providing that to PayPal, I'd have made it much, much easier for PayPal -- or a rogue PayPal employee, or someone who hacked PayPal's servers -- to gain access to my brick-and-mortar bank account (remember, the credit card number identifies this, and PayPal already had that) or to otherwise steal my "identity".

      Naturally, I didn't want to give this information -- among other things, I have no way of knowing that would be deleted when I closed my account. But under the USA Patriot Act, giving incorrect information to a financial institution might be illegal. So I couldn't just fake it and close the account either.

      So I contacted Paypal, and talked to a rep -- who told me that PayPal could not (sure) close the account, and I'd have to log in and provide my personal information.

      To his credit, when I contacted 782CDs's owner, Jim Lockwood, he apologized, and offered to let me send check in the future -- and even said that he'd ship the CDs before he got the check, on my word that I'd sent it. And now, 782Cds accepts both Paypal and credit cards directly.

      But I'll never buy (or donate, sorry OSS projects) via PayPal again. Even though my PayPal account still exists in some database limbo, neither closed nor fully open.

    5. Re:Must have been considered a liability by hendridm · · Score: 5, Interesting
      they make no claim to be a bank, so why use them as one?

      I agree it's unsafe to leave sizable funds there for an extended period of time, given their track record of unpredictability, however, I'd say they do position themselves as a bank. They offer a Visa bank card, interest-bearing money market account and online bill payment. They want you to keep your money there for awhile (so they can earn interest on it, like a bank) and try to give you incentives to do so.

      For the record, I've had perfect service in the ~4 years I've had a PayPal account, however, I know there are plenty of horror stories out there. I really like PayPal, but it isn't perfect.

  2. Slashdot Uses PayPal by johndiii · · Score: 5, Interesting

    Absent a satisfactory response from PayPal, Slashdot should stop accepting PayPal to pay for subscriptions.

    --
    Floating face-down in a river of regret...and thoughts of you...
    1. Re:Slashdot Uses PayPal by Surazal · · Score: 5, Interesting

      I've been uneasy about using their service despite the "convenience" it would offer me in the online world. The horror stories keep piling up, and I don't see an end to it.

      PayPal, you are free to consider me a "lost customer" at this point. I will take my business elsewhere.

      --
      --- Journals are boring; Go to my web page instead
    2. Re:Slashdot Uses PayPal by cbreaker · · Score: 5, Funny

      Must be Canada. They're always causing trouble.

      --
      - It's not the Macs I hate. It's Digg users. -
    3. Re:Slashdot Uses PayPal by zenyu · · Score: 5, Informative

      PayPal, you are free to consider me a "lost customer" at this point. I will take my business elsewhere.

      Easier said than done, they like to consider you a customer for life. I loged on once and found that they wanted me to agree to a new user agreement which I found objectionable. Well when you call them up they transfer you to different agents who all say they can't close your account unless you accept the agreement. Very Kafkaesque, consider yourself lucky and wise if you never accepted the $10 sign-up bonus. Now I have to change my regular bank so that they don't have any current information and another security breach there can't haunt me.

  3. PayPal problems by Lordofohio · · Score: 5, Informative

    Paypal is certainly a shady company. To find out why, go to www.paypalsucks.org

    1. Re:PayPal problems by nacturation · · Score: 5, Interesting

      PayPalSucks.com is certainly a shady company. To find out why, go to adzoox.com/paypalsucks.html

      --
      Want to improve your Karma? Instead of "Post Anonymously", try the "Post Humously" option.
  4. why? by Anonymous Coward · · Score: 5, Interesting

    why do people put up with this crap?

    i refuse to get paypal for the simple reason that one small complaint (which paypal won't divulge) can lead to them freezing potentially thousands of dollars.

    they are NOT a bank, and don't need to be accountable! yet they offer bank like services...

    1. Re:why? by arazor · · Score: 5, Insightful

      After all these reports of complaints why are people still letting their money "sit" in paypal. I mean soon as money gets deposited in my account I withdraw it, granted Im not a large operation. But couldnt these groups withdraw fund at least once a day to minimize the damage of paypal "freezing" an account.

      Just my opinion...

      --
      I'm going to support Kerry right until I vote against him on November 2

  5. Their call, but a borderline one... by LostCluster · · Score: 5, Insightful

    This is eBay's house, they get to set the rules.

    Since their takeover of the company, PayPal's free-wheeling days abruptly ended. PayPal can no longer be used to fund online gambling of any kind, it can't even be used to fund porn of any kind.

    Now, online gambling is of questionable legality in all fifty states and many other places in the world where real gambling is prohibited or heavily restricted. However, most forms of pornography are legal in nearly all parts of the world except where the government is heavily controled by religious influence.

    Here in the USA, the government's nowhere close to banning porn.

    I think eBay's concern is keeping the PayPal name from being soiled by anything contraversial becase if anybody says "Boycott PayPal... they're helping fund Thing X!", then that indirectly means a boycott of eBay.

  6. Paypal has the right by bersl2 · · Score: 5, Insightful

    to determine with whom they do business. As long as they send Freenet the balance and don't steal, I see nothing (catastrophically) wrong with this.

  7. Contact Paypal by Lehk228 · · Score: 5, Informative

    From the Freenet page

    If you are concerned about whether your account might be at risk due to your political opinions you may wish to speak to their PR contact Hani Durzy at (408) 376 7458. If you are an investor and you would like to see what other political opinions Paypal doesn't like, you may want to speak to their Investor contact Tracey Ford at (408) 376 7205.

    --
    Snowden and Manning are heroes.
  8. Paypal can do what they please by Roland+Piquepaille · · Score: 5, Funny

    Paypal isn't a bank, it isn't FDIC-insured, and doesn't have any kind of the obligations normal banks have toward their customers. They're been freezing/witholding/cancelling accounts willy-nilly ever since they started. Nothing new here. The only interesting bit is that they probably want to detach their names from the Freenet name, that sort of reeks of piracy, RIAA suits and kiddy porn. Basically, it's a bunch of verified pirates trying to not be associated with a piracy activity tool. Amusing...

  9. Sad, but unsurprising.... by King_TJ · · Score: 5, Informative

    PayPal has grown increasingly hostile towards anyone accepting payments via their service if they do anything "out of the ordinary". Not long ago, I heard about a woman complaining because her PayPal account was suspended after she accepted donations to help keep her "size acceptance" web site going. (PayPal seemed to be afraid it was pornography-related in some way, since you had a female collecting money from her personal web site.) In reality, she was trying to boost the self-esteem of overweight women and let them know about events where they could meet guys interested in larger women.

    They're also scared of anyone or any business that doesn't provide full disclosure of their whereabouts (complete address, phone/contact numbers, and so on). To put it in perspective though, don't forget they're just one of the arms of eBay nowdays - so their primary interest is simply being a facilitator for their own auction buyers and sellers to complete transactions. If you even so much as look vaguely like you do things in a similar way to eBay auction scammers, you'll get cut off in an instant.

  10. Re:What an incredible suprise by adzoox · · Score: 5, Interesting

    Paypalsucks.com is sponsored by Paypal's competition. Anyone who disagrees with the moderator has their IP address blocked from entering the site. Most thos that post are spazz freaks who couldn't handle a normal transaction anyway.

    An eye opener about PaypalSucks.com

    --
    Yell & scream & rant & rave... it's no use... you need a shaaaave ~ Bugs Bunny
  11. Re:PP was fined $10 million for violating PatriotA by mebon · · Score: 5, Insightful
    PayPal was recently fined $10 MILLION for violating the US Patriot Act.

    To a lot of slashdotters that would be a reason to do business with them.

  12. No problems in the last year by LPrime · · Score: 5, Informative

    I run a mid-sized jewelry shop on the web and have been using paypal for over a year. I actualy switched from using MerchantServices because of the constant headache with fraud and chargebacks. As much as people hate to hear it, PayPal is on the side of the merchant not the customer and in 9 cases out of 10 (at least for me) the customer is the one trying to screw me over. Before I get flamed, I would like to say that I am in no way trying to deffend their actions in this case, however I have learned that their verification techniques are always based on some specific activity.

  13. Prepare for... by Mike+Hawk · · Score: 5, Insightful

    Well this thread will contain hundreds of anecdotes and 0 posts about how this will actually hurt Freenet other than to say something brilliant along the lines of "if you aren't with us you are against us." Paypal is not a monopoly. Sack up and move on.

  14. Re:bashing paypal by ShaunC · · Score: 5, Interesting
    account was "hacked"
    I wonder if maybe that has something to do with the freeze? Everyone's first guess seems to be that PayPal cut off Freenet because they didn't approve of the project, but the whole bit about "use of an anonymous proxy" has me curious.

    The Freenet project leaders have said they've never logged into PayPal through a proxy. Maybe someone else was trying to brute-force the project's PayPal password through a proxy? Maybe a large percentage of Freenet's donors, being generally privacy-minded types, used proxies when they logged into PayPal to send money to the project? PayPal is known to freeze accounts which have been sent fraudulent funds, whether they know it or not; maybe now they're freezing accounts which receive funds sent from someone using a proxy.

    I really hope PayPal provides an official explanation.
    --
    Thanks to the War on Drugs, it's easier to buy meth than it is to buy cold medicine!
  15. Re:PayPal has that right... by madcow_ucsb · · Score: 5, Interesting

    Refusing service is one thing. But the main reason people are pissed about paypal is they have a tendency to refuse service..*and* not let you get your money out of your account.

    Happened to two of my friends. One had over $5000 in there for a couple months before they decided that no, he didn't actually do anything wrong and wrote him a check. This is definitely a company that needs some more regulation. It looks like a bank and acts like a bank. But it isn't governed by any of the laws that real banks are.

    Terminating an account and mailing you your balance is fine. Annoying, but fine. Holding your money hostage? Definitely not ok.

    That said, with the number of people this happens to, you'd have to be a retard to keep money in the account. I use paypal, but *only* via credit card and I sure as hell don't leave any money with them.

  16. PayPal Terminated our Business Account too... by Anonymous Coward · · Score: 5, Interesting

    PayPal notified my one company, Psychotropics Cornucopia, Inc. http://www.psychotropics.org/ , Thursday May-15th 2003 via a "canned" email (see below for the full text of it) that stated in part: "Due to the severity of the violation, or your accounts history of repeated violations, your account will be permanently locked".

    The only email notice we received from PayPal/Ebay terminating our account - no advanced notice, no discussion, just abrupt termination.

    ------

    > Date: Thu, 15 May 2003 14:52:54 -0700
    > To: Ronald Bennett
    > Subject: PayPal (KMM30070882V34963L0KM)
    > From: "customercare@paypal.com"
    > Reply-To: "customercare@paypal.com"
    > MIME-Version: 1.0
    > Content-Type: text/plain; charset = "us-ascii"
    > X-Mailer: KANA Response 7.01.102
    > Message-Id:
    > X-UIDL: [4O"!%U*!!oXj"!SHg"!
    >
    > Dear Ronald Bennett,
    >
    > We regret to inform you that your PayPal account will be permanently
    > locked for the following reason:
    >
    > * engaging in activity expressly prohibited under the Acceptable Use
    > Policy.
    >

    They further stated that we violated their Acceptable Use Agreement by selling illegal drug paraphernalia. It's obvious from their "canned" email that no one from PayPal ever actually examined our company, our many services, nor our past PayPal transaction history. We only sell advertising, videos, and memberships (non-adult) - NOT pipes, etc.

    We opened our PayPal account back on June-21-2000 and in that time we *never had any disputes* and we *never had any reversed payments* - an amazing record given our activity. We had a "Business account" (which costs much more than a personal account) with PayPal and yet they never attempted to call us nor email us regarding their actions until after they terminated our account; all they sent was one brief automated email - not exactly customer service.

    We requested more details from them regarding why our PayPal account was abruptly closed, but we never any response other than automated emails that mentioned nothing we didn't already know. PayPal was very convenient and served us well for nearly 3 years, but no more.

    Our experience should serve as a warning to others who rely on PayPal ... doing so can be disaster ... many folks think the above can't happen to them until it does, then it's too late.

    On the bright side, we'd already begun phasing PayPal out prior to them suspending our account, but I personally know of several people who have lost substantial amounts of business due to PayPal "problems".

    Ron Bennett

  17. Re:But they freeze your BANK account! by nacturation · · Score: 5, Insightful

    If they freeze your account, and it's your only bank account, guess what? You are absolutely fucked! There is no way for you to get money out of your bank account until paypal unfreezes it.

    YOU: [ringing bank]

    BANK: Good afternoon, Whatever Bank.

    YOU: Yes, I just tried accessing my money and it says my account is frozen.

    BANK: Okay, can I have your account number please and verification?

    YOU: [give info]

    BANK: Ah, yes. It seems we received a call from a company in a different state this morning.

    YOU: Okaaayyy...?

    BANK: And they asked us to freeze your account for no particular reason. So we did.

    YOU: Wait a second. You're saying that an unrelated third party is able to just call you up out of the blue and freeze my account in violation of my banking agreement?

    BANK: Absolutely, sir. You see, we freeze all bank accounts at the request of any unknown third party.

    YOU: So if I asked you to freeze your own personal account...?

    BANK: You bastard. Now *my* money is frozen and I can't do anything until you authorize me to unfreeze it.

    YOU: Hah, now you know what it's like.

    BANK: Actually, we're just joking with you. You see, according to banking regulations, you are our customer. The only time we would ever freeze an account is if the bank is going to be out some money and we need to put a reserve on the money you already have with us.

    YOU: But I read on Slashdot...

    BANK: Yes, we've been getting calls about that all day. It seems that somebody on Slashdot has been spreading FUD.

    YOU: Well, maybe I shouldn't be surprised.

    BANK: Hey, it's Slashdot, isn't it? I'll fancy a guess and say that the person who said that didn't present any evidence to back it up?

    YOU: Yeah, that's exactly right.

    BANK: We have to deal with people like that all day. They make unsubstantiated claims about what PayPal can or can't do. Why, just the other day, a customer said that PayPal sold their home without them knowing it just so that PayPal could recover a chargeback!

    YOU: Oh come on!

    BANK: No, I'm serious. You'd be surprised what other people can come up with when the burden of proof is absent.

    YOU: Actually, I probably wouldn't be. From time to time, I read Slashdot at -1.

    BANK: [laughs] On Friday, someone said that the GNAA acquired this bank.

    YOU: [laughing hysterically] Oh, that's a good one. Well, I guess my account can't be frozen then?

    BANK: Of course not. At least not by PayPal. They would need a court order to do something like that.

    YOU: Thanks, that's good to know.

    BANK: No problem. Have a good afternoon!

    --
    Want to improve your Karma? Instead of "Post Anonymously", try the "Post Humously" option.
  18. Simple - Use NetworkForGood.org by Anonymous Coward · · Score: 5, Informative

    Paypal does suck sometimes, and they do have many examples of using dubious business practices. So what? Big deal. I don't think they lost any money, did they? Why doesn't Freenet just publicize that they can accept money through NetworkForGood.org? From their website:

    Network for Good is the Internet's leading charitable resource -- an e-philanthropy site where individuals can donate, volunteer and get involved with the issues they care about. The organization's goal is to connect people to charities via the Internet -- using the virtual world to deliver real resources to nonprofits and communities.

    Founded in 2001 by the Time Warner Foundation and AOL, Inc.; the Cisco Foundation and Cisco Systems, Inc.; and Yahoo! Inc., Network for Good is an independent, 501(c)(3) nonprofit organization headquartered in Vienna, VA.

    In addition to connecting the public with opportunities to give, Network for Good works to advance nonprofit adoption of the Internet as a tool for fundraising, volunteer recruitment and community engagement. It represents a groundbreaking partnership with leading technology and media companies and more than 20 nonprofit foundations and associations who share the desire to foster the informed use of the Internet for civic participation and philanthropy.

    You can donate to their 501c3 organization here, I believe.

  19. Re:Anonymity is not a virtue by Eric+Smith · · Score: 5, Insightful
    Good job PayPal in not making payments to anonymous recipients.
    This had NOTHING to do with payments to anonymous recipients. Paypal doesn't provide any means whereby anonymous recipients could receive money.

    If Paypal doesn't like the aims of the Freenet project, perhaps they may be within their legal rights to drop the account. But it's certainly not very ethical. Suppose other major corporations behaved the same way...

    • "Sorry, sir, McDonalds will not sell you hamburgers because of your registered political party."
    • "No, you can't buy a Ford automobile because records show that you have donated money to the ACLU."
    • "Because you protested the war, you can't open a checking account with Bank of America."
    • "SBC has disonnected your telephone service because you've written software that is released under the GPL."
    Do you want to live in that world? Or do you want corporations to have to treat individuals in a nondiscriminatory fashion?

    [I'm obviously not claiming that the corporations I've named have any such policies; they were chosen arbitrarily as examples.]

  20. Not if you use a service like MBNA's "ShopSafe" by RKBA · · Score: 5, Informative

    Not if you use MBNA'a "ShopSafe" credit card service. Please note that I have no vested interest in MBNA whatsoever, except as a happy customer. If you have a regular MBNA credit card, what MBNA does is provide software you can install on your computer that automatically connects up to their credit card "NetAccess" service (you have to log in with name and password each time) and lets you generate "disposable" credit card numbers as needed (much like Spamex.com does with their disposable email address service that I also use :-).

    I generate a new credit card number for each and every Internet transaction, and the MBNA ShopSafe software lets me set the maximum amount that can be debited to each disposable credit card number as well as the expiration date (up to one year in the future). The way I handle PayPal is to generate a disposable credit card number with an expiration date of one year and a reasonable credit limit (say $500 for example, or whatever you want). If I were to ever want to rescind my credit card information from PayPal, I do not even have to contact PayPal at all - I just start up the ShopSafe software and tell it to delete the particular disposable credit card number that I provided to PayPal so that no further charges can be charged to that account number. I'm very surprised that as far as I know, MBNA is the only one who provides this type of service, so they have no competition in this area.