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California Orders SBC to Split Phone, DSL Service
An anonymous reader points to this report at overclockersclub.com which begins "The great state of California has ruled that SBC Communications must sell local phone service and broadband service separately. This gives SBC customers the option to change local phone providers and/or choose any DSL company they wish."
They sign contracts with new apartment complexes, new housing developers, even new business centers and offer them a package deal. The providers come out and install only their equipment, phone lines, cable (very cheaply, or even free I might add) and that is the ONLY service you can sign up for. Of course the developers and landlords will make a profit on the customers that sign up. Plus the customer sometimes does get a savings when compared to the cost of each package had you had a choice in the matter. Want COX Cable, but Qwest telephone? Sorry... But we only offer Qwest here. This is more prevalent in newer apartment complexes.
Hmmm.
I recently tried to get DSL from Verizon and was told that I could get it, BUT since I am not a Verizon customer I would have to pay an outrageous fee on top of the monthly DSL charge. I prefer not to have a home phone since my cell phone is superior in value, performance and usability for my needs. Hopefully, this will make these types of fees disappear and anyone will be able to get DSL whether or not the have a landline through the company or not.
Please do not let scientific accuracy interfere with the intended humourous/interesting/insightful value of this comment
Does this allow you to have a DSL connection without a local land line?
I disconnected my phone and DSL when I moved recently, and the DSL stayed up after they had transferred the phone line. Something like this just makes me curious. Not that I'd want to disconnect my land line in favour of one of those cancer inducing cell phones, but you know...
I wish Adelphia woulkd be forced to follow suit. I don't really want cable TV but am forced to get it just to have the broadband cable access.
The only way to create a level playing field is for the people who own the wires (SBC) to not be the ones selling DSL. There are a million subtle ways SBC can make life difficult for Covad (and any other third-party DSL providers that enter the market). As long as SBC sells its own DSL service they will have an incentive to do so.
I know this first hand from being in the middle of a he-said-she-said argument between Covad and SBC, with me and Speakeasy in the middle. I tried really hard to make it work, since I genuinely *like* Speakeasy and their customer support so much.
Now I use Comcast internet service. I'm no fan of our local cable monopoly, but they do run a cheap, fast pipe to my house. Even when its clogged up w/ traffic, its twice as fast as my DSL line was. After learning their internet service worked so well for me, I disconnected my phone line and use Vonage for voice service. I can assure you, I was filled with tremendous geek joy when I called SBC and asked them to shut my service off.
Comcast sells their cable and their internet separately. As a result, they have to keep their systems separate. When you call Comcast cable to inquire about your bill, they can't help you with anything related to the Internet charges - and vice versa. Maybe it's just how they have it set up (badly) or maybe it's a consequence of having the two areas split.
In a similar vein, but unrelated to these industries: My car/home insurance is through GMAC. I bought my insurance through their website. My fiancee bought hers through GMAC over the phone. Our accounts are completely different, are not accessible to each other, and the GMAC web reps cannot access phone-created accounts and vice versa.
Is it just me, or do these companies run their systems badly?
The current big issue in California telecom regulation is the "Telecommuncations User's Bill of Rights", a very mild set of consumer protection rules the industry is fighting.
The CPUC has announced its intent to regulate some DSL-related issues, mainly in the service quality area.
A few years ago I signed up for residential DSL with Covad. Since I already had two phone lines into the residence, it was fine to just make one of them the dedicated DSL line.
Unfortunately when the situation changed and I needed to use DSL and voice on the same line, SBC told me it was impossible to do so unless I switched my DSL over to SBC. Needless to say, this pissed me off to no end, because I had three static IP addresses with Covad and their service had been fantastic.
After several hours of screwing around, mistakes, and general incompetence on the part of SBC, I finally got my new account set up. This was immediately prior to SBC's rollout of their wonderful goat rodeo known as SBC/Yahoo service, so at least I avoided that nightmare.
So last year I move to a new house. There is no broadband cable here, and I can't use another DSL provider with my SBC land line service, so I have to go with SBC. SBC is so incompetent that it takes me six weeks to get DSL installed, because their billing system doesn't think that I'm a customer with them. After over a half-dozen lengthy phone calls with tech support, billing, et. al., I finally get them to realize the problem and initiate my service. Needless to say, all of the time I wasted during my work day with this crap is essentially money down a hole.
SBC is a classic example of a local monopoly that is flourishing simply because of a tilted playing field. In the early days of DSL they buried Covad in the residential market by overpromising so that customers would sign up for service with SBC, then wait for months before SBC had the capacity to initiate service.
Splitting phone and DSL service is going to help shake at least some of their complacence in the DSL market, and hopefully real competition from Comcast cable broadband will help as well. SBC is badly in need of a wake up call, and consumers should really benefit from this, provided SBC's competition takes advantage of it.
Read the EFF's Fair Use FAQ
As a california customer of SBC DSL/phone service, let me tell you something you may find interesting - I pay 45 bucks a month average for combined services, and I get 1.5 download, 128 upload. It never goes down, except once when my modem died. SBC has not cooperated in giving out the identity of their customers to the RIAA.
What's so evil about SBC? Should I pay charter cable the same price for half the service (768k down)? It's a free market. I can choose another provider if I want, and I choose not too.
If there's others that don't have a choice - look at at Directway, Sprint Vision, etc. Oh wait thise are even more expensive.