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Unplugging Email To Combat Spam

monkeyserver.com writes "from Reuters (via CNN) we hear that 'Consumers who allow their infected computers to send out millions of 'spam' messages could be unplugged from the Internet under a proposal released Tuesday by six large e-mail providers.' They are looking at 100 per hour or 500 per day; this doesn't really sound like a bad idea, though it could cause problems for a few people trying to run companies from their basement..." On the other side of the coin, rastakid writes "It appears that Microsoft is taking its actions against spamming a little bit too far: Hotmail accounts which are suspected of sending spam are closed without a single investigation. This article states that Maariv International registered a new Hotmail account and sent an abuse message about spamming activities from that account, while not a single message was sent from it. Microsoft closed the account immediately, without investigating."

29 of 332 comments (clear)

  1. Open relays by SIGALRM · · Score: 4, Interesting

    Internet companies should make sure that their equipment has been properly secured so spammers can't route their messages through them

    I agree. Open relays, apparently not as common as they used to be, are still a huge source of the spam we intercept. I'd be in favor penalties for open relays (in theory), but how would that be effective, being that a lot of it originates from outside the US?

    --
    Sigs cause cancer.
    1. Re:Open relays by LostCluster · · Score: 4, Interesting

      The newest threat for spamming are now machines that aren't meant to be mail servers being turned into relays by viruses and worms. They aren't open per se because they work for only one master, but they end up putting the full resources of the computer to sending spam and that's not good.

      Maybe some sort of "reconnection fee" from the ISP in the $35-50 range would be a good enough speedbump to make consumers aware that this kind of threat exists and it will be their problem if they don't protect themselves from it. Afterall, there isn't much real cost for a bank to bounce a check, but they're allowed to charge so much because a bounced check is a preventable situation that is very annoying... the fee is there mostly to discurage people from trying to write a bad check.

    2. Re:Open relays by true_majik · · Score: 2, Interesting

      how exactly do you determine whether it came from an email or not? and how do you explain this to the customer? i'd be surprised if only a few dispute your findings as to how the PC got infected.

    3. Re:Open relays by OYAHHH · · Score: 2, Interesting

      > Maybe some sort of "reconnection fee" from the ISP in the $35-50 range would be a good enough speedbump

      Huh?

      I recently had the opportunity to clean-up one of those "infected PCs".

      My job would have been made a whole lot easier if the stupid ISP who sold my elderly friend the cable modem service had thrown in a free cheap router and a firewall to go on the operating system.

      Instead, they came into her house, connected a very vulnerable windows xp install directly to the cable modem, got her signature on the contract, and walked out the door.

      In my opinion that's like handing a loaded 45 calibar handgun to a nine year old. You just know something bad is gonna happen.

      And they knew it also.

      So who really is at fault? My friend, who admittedly buys things under the pretense that they are safe or the people who knowingly provided the spammers with EASY pickings?

      If anything, the ISP should be made to pay me for the hours I spent putting her system back together. And then putting firewalls, anti-virus, anti-spyware, etc..., etc....

      If she had not already had this computer for a year (i.e., lots of grandkid pictures on it, programs she had no idea where the original disks were, etc., but never connected to the internet until about two weeks before I saw it) I would have simply reformatted the hard drive and started from scratch, it was that bad.

      --
      Caution: Contents under pressure
  2. I can vouch for cancellations on hotmail by cybrthng · · Score: 4, Interesting
    I had a hotmail account from before microsoft owned it and i got killed because someone reported me as spamming the newsgroups - simply because i used my hotmail account to post to the old Deja news web news interface selling sun hardware on the comp.sun.hardware.forsale :) I had linked to an ebay auction so i guess it was considered "spam" to link to an ebay auction at that time.


    I'm just curious if you have any rights and how the ever popular Gmail and growing yahoo mail will treat complaints as in my case it was someone upset with something i did claiming spam and not abuse by anymeans worth of terminating a long standing account and prohibiting me from accessing years of archived mail that was lost because of the cancellation.


    They did email me i got a free passport account though. Funny i'm terminated but then they try and push something with real potential for abuse and sensitivity :)

  3. Private mailing lists.. by drdreff · · Score: 5, Interesting

    ... will be affected too. I guess that would probably mean the death of MailMan

    --
    As seen on Wired: Get a free desktop PC
  4. DOS by False Accusation? by LostCluster · · Score: 4, Interesting

    It's a bit creepy that somebody was able to register a new Hotmail account, send nothing, and then get it closed by sending a spam complaint. Even the dumbest safety check would have proven the alligation to be false because Microsoft should be able to tell from logs that zero messages were ever sent from the account, so even if that was 100% spam that's still zero spam messages!

    The risk of having an account stripped from you because somebody who knows your address falsely accuses you of being a spamer is a bit high to take. Then again, anybody who takes their e-mail seriously shouldn't be on Hotmail anyway...

    1. Re:DOS by False Accusation? by sqlrob · · Score: 1, Interesting

      Just because it wasn't used to *send* the spam doesn't mean it wasn't used in spamming.

      You can send from compromised hosts with a reply address of the hotmail box, so you can't use "didn't send any e-mail" as a "didn't spam" indicator. Of course, that still doesn't excuse the lack of investigation by hotmail.

  5. excellent idea by bcrowell · · Score: 2, Interesting

    This sounds like an excellent idea, although it depends somewhat on how it's implemented. We don't want to make it impossible for people to run mailing lists. ISPs should allow users who need to send larger amounts of mail to request an increase in their quota. It also sounds from the article like they want the ISPs to simply disconnect users who send mail at more than a certain rate, which sounds like an over-reaction; it would make more sense just to bounce mails that go over the quota.

  6. Re:hate to point out the obvious... by LostCluster · · Score: 2, Interesting

    There may be no monitary value trading hands, but by using a Hotmail account, you're depending on Hotmail to reliably deliver to you messages that have been sent to them marked for final delivery to your account.

    If Hotmail breaks that trust too often, then they won't have anybody in their right mind using the service. Oh, wait, anybody who cares about their e-mail has already left...

  7. Re:Blame the victim? by AmigaAvenger · · Score: 3, Interesting

    Guess what, the most exploited open relays are running unix/linux variants, either because they are in a country that doesn't care about spam, or because some wannabe system admin-computer geek set up linux and doesn't know how to secure sendmail.

  8. More details needed... by Roadkills-R-Us · · Score: 2, Interesting

    I think the idea of shutting down accounts that send spam, even accidentally, has some merit. What would be ideal would be if you could easily set things up so when a violating account authenticated, they could only read email. That way they would have a good chance of seeing the email message you sent them explaining what had happened, why, and how it could be resolved. But that's probably too complex.

    As far as businesses go, just allow businesses who expect to have legitimate needs for more than the baseline to tell you. A slight additional fee would cover the cost to modify the filter parameters for that business.

    Free email accounts? Anyone using such an account for a business is just begging for touble.

    --
    To whomever modded my last post "troll", it was a JOKE, YOU INSENSITIVE CLOD!

  9. Already happens in the UK by CdBee · · Score: 5, Interesting

    At least one UK ISP (NTL Cable) started doing this at the time of the Blaster worm to reduce the rate of infection among their subscribers. Machines which were infected and transmitting infected packets were booted off the network and not allowed to reconnect until they were clean. Owners had to contact NTL to get theirconnections unblocked.

    As a techy, I ended up cleaning up several machines so their internet-porn deprived owners could feed their fixations. That said, I can't blame NTL for doing this, it was the responsible action and was done at the right time.

    I believe that the duty of ISPs to prevent their customers destroying the internet by inadvertent DDOS should be at least as important as the contractual duty to the consumer.

    --
    I have been a user for about 10 years. This ends Feb 2014. The site's been ruined. I'm off. Dice, FU
    1. Re:Already happens in the UK by Buran · · Score: 2, Interesting

      Alas, your ISPs are only offering USB cable modems to people, at least in the Varna area. My boss is there on his summer vacation, signed up for DSL, and all he could get was a modem that used USB to connect. The problem? He's using OS X and the drivers he was given didn't work. So he can't get on. Why, I say, can't they just give out standard Ethernet modems and, if you want a USB connection, one of those Ethernet-to-USB converters?

      I don't know the name of the ISP, but because of this, they automatically suck in my book. He has gotten online from a Varna coffeehouse and is using our crappy Exchange webmail service -- thank heavens they just updated to a new version that includes a spam filter. Before I reminded him I gave him instructions on how to turn it on before he left, he said he had 44 pages of e-mail (at 25 emails/page, which is the default, I assume). Most of it spam...

      Who's the ISP there, so I can make a note to beat them senseless if I ever go there?

  10. Idea Proposal by Wiser87 · · Score: 2, Interesting

    "...though it could cause problems for a few people trying to run companies from their basement..."

    I have a solution for this that I think could really work. I think that by default, people should be limited to a certain number of emails per day, and in order to send more than that ammount, they have to register with their ISP or some central organization. Once the information is verified, the person can send as many emails as they want. Then it would be easier to keep track of possible spammers.

    Sure it's not 100% perfect, but it's a possible solution.

  11. Re:The General of Hotmail by SIGALRM · · Score: 2, Interesting

    Was it Patton or Macarthur who said

    Interesting question. Apprently neither. The origins of the phrase are much older than I would have previously thought.

    --
    Sigs cause cancer.
  12. Collusion? by sfjoe · · Score: 4, Interesting

    Consumers who allow their infected computers to send out millions of "spam" messages could be unplugged from the Internet under a proposal released Tuesday by six large e-mail providers.

    Isn't conspiring to restrain trade illegal? Comcast, AOL and others might be opening themselves up to suits from legitimate businesses.
    From businesslaw.gov:
    "Antitrust laws make it illegal to conspire to restrain trade or commerce in any marketplace, regardless of size."

    --
    It's simple: I demand prosecution for torture.
  13. strange by WormholeFiend · · Score: 3, Interesting

    Back when I was still clueless about spoofing, I sent an abuse complaint to Hotmail about some spam I had received that looked like it came from a hotmail account...

    They replied with an explanation of what spoofing was.

    Then again, maybe the spoofed hotmail address didnt exist in the first place, so they couldnt shut it down sight unseen as they seem to be doing now.

  14. Re:It's kind of ironic, isn't it? by kirun · · Score: 2, Interesting

    You probablary made the mistake of choosing an easy-to-guess name. I bet hsj72_zmfoe_248q@hotmail.com doesn't get any!

    Well, until the bad bots read this page, anyway...

    --
    I'm scared of numbers that can't be written as a fraction. It's an irrational fear.
  15. It's the direction of the industry... by TheMCP · · Score: 2, Interesting

    My hosting service just emailed me to threaten to pull my account because someone complained about spam from my domain. The service threatens that they'll pull my account if they get another complaint. Basically, their policy is that they don't decide if my email is spam or not, if people complain that I sent spam they just pull the acount.

    I have evidence that spam was sent with my email account name forged in the header, but no evidence it actually went through my computers or hosting service. I can't get a hold of an actual copy of the spam, since the hosting service didn't provide one and the several hundred delivery failure messages I received that look like they're for spam didn't include a copy either.

    I'm really freaking out about it because my domain contains my portfolio and my email, and I'm job hunting.

  16. Re:Membership impact by fishbowl · · Score: 3, Interesting

    You might find it much more effective to put your club calendar on a web page, doesn't have to be any fancier than whatever you email out. All 208 members of your club know to look there for updates.

    This approach beats the "spamming out the newsletter to a list" approach, hands down. Especially when your list grows past manageable sizes.

    If you want to operate a mailing list for your interest group, there are good ways to go about that. If you want to dissemenate information periodically, there are much more effective ways than email, more reliable, an overall better use of resources, easier to manage, and just plain the right way to do things.

    --
    -fb Everything not expressly forbidden is now mandatory.
  17. Don't disconnect, redirect. by AnotherBlackHat · · Score: 4, Interesting

    Instead of a complete disconnect, why not redirect all traffic to a proxy that permits connections only to specific anti-virus and update sites, and directs all other web traffic to a page that says "your machine has been quarantined for {spamming|DDoSing|Whatever}, here's what you need to do to fix it..."

    Allow them to reach microsoft update and redhat.com and they're more likely to be able to fix the problem.

    -- not a .sig

  18. Lose/Lose Situation by Cornflake917 · · Score: 4, Interesting

    My mom basically runs a country dance club in my hometown. It has well over 500 members in it. Every month she sends out a newsletter by email to all the members that request it. She's already have had problems with spam. Her ISP's spam protection labeled her address as a spammer so she couln't get these newsletters to anyone for a while. Her dialup ISP seemed be pretty cool about it when she called them, and were able to resolve the problem immediately. But if her ISP would follow the ways of these email providers, it would probably force her to email the newsletter over the course of a few days, which would be really annoying and cause problems. Assuming she doesn't get "unplugged."

    I can understand that spamming has got really out of hand, and that something needs to be done about it. But I think the countermeasures might screw other people (like my mom) who are running non-profit orginazations and are sending information on their member's request. It's unfortunate that a handful of people who want to make a few dollars by abusing a system screw over the people who use that system ethically.

  19. Re:Blame the victim? by XO · · Score: 2, Interesting

    Open relays really are not a problem, anymore. Not that I've seen.

    Virtually no mail server will accept an email that is sent from an unknown system, anymore. I had to reconfigure all of my computers on my network to use my ISP's SMTP server, instead of using the one built into my email server, because virtually every site i sent legitimate email to bounced it back saying "we don't accept email from this host" or some such. When I changed to using Comcasts SMTP server, even though i was still using the same address (@blackmagik.dynup.net) for the email, they would all accept.

    It's using the computer to get the SMTP server settings, attack the hell out of the ISP's SMTP server. Of course they'll relay your email, you're their customer!

    --
    "Champagne for my real friends - and real pain for my sham friends!" http://ericblade.postalboard.com/
  20. More than just Companies from Basements by Anonymous Coward · · Score: 1, Interesting

    One of my friends runs several email lists from his server, and they generate 600 emails per hour, he claims (I believe it -- each one is incredibly high volume and many people are on several of the lists). These lists help create tribal connections in the San Francisco Bay Area and among many out of staters that spill over into Burning Man and many other events throughout the year.

    Killing his email server would do a serious disservice to the needs of hundreds of people who depend on the list to seek advice, provide help, give things away instead of throwing them away, and generally just maintain social and working connections.

    Who doesn't hate spam. But sheesh! This is a death sentence comparable to MS killing email accounts without confirmation of the act accused of. Let's not put ourselves in the same boat as Microsoft.

  21. Re:Get another hosting provider right away? by TheMCP · · Score: 3, Interesting
    Their attitude is just assinie, and quite frankly shows that they don't know anything abuot how the internet works (hint: anyone can send email claming to be from anyone else. And almost all spam is faked this way)
    I got through to talk to someone. Basically, they do understand what's going on, but they say that it doesn't matter if I sent it or not, if AOL complains enough and they don't terminate my account, AOL will blacklist them and that will cost them too much business. They were able to tell me the subject line of the message being complained about, and it very definitely is spam that I didn't send. (and I'm the only user on my domain.) And, they did tell me that the complaint came from AOL.
    You do own your own domain, right?
    Yup, I do, but I'm really poor because I'm unemployed, and I prepaid my hosting service for a year. So, if they cut me off, I'll have to scrape together money to get a new hosting service (my web site hosts my resume and portfolio) and that would be a hardship to me at the moment. I did my homework on hosting services before signing up, and the one I selected had the best customer ratings in its price class. It upsets me that I'm still having these problems.
    The worst part of being jo-jobbed is that there's really nothing you can do about it, since you can't track down the offender. And the hundreds of bounce messages you get every day...
    Fortunately, Mailblocks filtered out the hundreds of bounce messages, but they didn't include the original message so I can't report it to the FTC. I really want a copy of that original so I can have the spammer prosecuted, which is why I'm trying to get a copy from the hosting service.
  22. Re:Am I my keeper's brother? by minas-beede · · Score: 2, Interesting

    Go back to February, 1999 and read RFC 2505. See what it says about how securing open relays will work to end spam (it's the RFC that says to secure open relays.)

    There are the open relays and there are the ones who abuse them. The ones who abuse them are the spammers, are the criminals. Doncha think maybe a teeny bit of attention might be paid to the criminals? Securing the open relays hasn't ended spam, not since 1999. It's not a means for ending spam. Whacking spammers, on the other hand, has strengths in the "ending spam" category. Bend the effort a little more toward whacking the spammers. In 1999, 2000, it was extremely easy to whack spammes right and left by operting a fake open relay - but few did.

    If, someday, you really wish to see spam ended perhaps you'll think about how to hit the spammers and stop trying to blame other victims. Whatever else comes from blaming other victims, it's not productive, not doing much at all to end spam.

    If you're already primed to respond with a "oooh, you're a spanked open relay operator" be aware that I have a rude, scornful reply in mind for you. No, I'm not. I'm a person who has bothered to think about spam and open relays and who understands better what to do (unlike, confound it, ASTA.) If ASTA would do MINIMAL research and READ RFC 2505 they might GET A CLUE about how and why securing systems is not a solution. If this is their technical approach to ending spam 5 years after RFC 2505 they are below pathetic - and that's being polite. If you are going to use technical means against spammers then USE TECHNICAL MEANS AGAINST SPAMMERS. Blocking ISPs who might have zombie systems isn't a solution to spam, isn't an action taken against spammers. Contact the ISP, tell them to find out where the abuse originates, and then themselves contact the ISP where it does originate (it could be coming from an open proxy, or even a zombie.) What in tarnation do people think "technical means" are? spam pervades the internet. Does it not seem barely possible that if ISPS would actually LOOK at the traffic they could SEE the abuse?

    If Delgado has scared you off (and you're an ISP) ask your freaking lawyer. There are exemptions that allow monitoring traffic and spam traffic being sent by theft of your or your customers' services isn't "communication." It's THEFT.

  23. Road Runner already does this. by Blaede · · Score: 2, Interesting

    I've seen this done to my account TWICE already.

    The first time happened when I got a trojan after getting caught in a porn spin cycle (joke all you want, I don't care). And yes, I was using Firefox, not IE. Anyway I thought I had eradicated all traces of it until one day that my modem's power light is flashing. I call to see what's up, and they let me know that my comp was sending out spam, and to fix it, and it will be reset. After a reformat and informing them, I was back on.

    The second time was four days ago. I have a mailing list of about 800 sim racers who like to receive info on my league yearly, so I sent out mass bcc mails in batches of 100 (I think RR's mail limit is about 120). Well about four hours after this, I needed to send a mail to someone, and I get back an error message upon sending. I look it up at RR's help site and it denoted that my SMTP mailing privileges were suspended for the day for possible spam activity (regular surfing was not suspended).

  24. Re:Open relays - SPF by cbiltcliffe · · Score: 3, Interesting

    SPF is a good idea in theory, but it can cause nightmarish problems in some situations.

    One of my customers has their website hosted by one company, and their internet access provided by another company. Their email clients were set up to use their ISP's mail servers, rather than their webhost's, but still use their domain name for the outgoing address.
    The webhoster implemented SPF, and all of a sudden, they couldn't send emails within the company, because they were coming in from mail.isp.com, as opposed to mail.webhoster.com.
    The webhost company's solution was: "Use our mail server."
    This would be fine, other than the ISP blocks outgoing port 25 to prevent spam, thereby prohibiting the use of any mail server other than mail.isp.com.
    If everybody used the same anti-spam solutions, it would be fine, but they don't, and the mish-mash makes legitimate email very difficult to send sometimes.

    --
    "City hall" in German is "Rathaus" Kinda explains a few things......