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Intel Recalls New Chipset-Based Motherboards

VD writes "Intel Corp., world's largest chip maker, has made a serious mistake, which led the chip giant to recall its recently launched 925 and 915 chipset based motherboards. Intel reported the problem to be with the ICH6 and requested that motherboard makers recall their motherboards from the channel. The chip maker has agreed to pay compensation to motherboard makers for the losses." There's also a Reuters story as well.

14 of 165 comments (clear)

  1. Ouch! by TheGavster · · Score: 4, Insightful

    Well, Rueter's made it sound like no big deal, but I think its a bit of a confidence killer. Looks how issues with a small subset of a product seem to taint it for life: overheating/crushable AMDs, P4s need super-expensive RAM, GeFroceFXs require a leafblower, etc. Release bugs seem to follow computer parts in spirit well after the flaw is corrected.

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    1. Re:Ouch! by JAFSlashdotter · · Score: 5, Insightful

      But a quick, well handled recall is 1000% better than deny, deny, deny, deny... oh? oh yeah! we do have a problem!

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  2. Foolish AMD quote by bender647 · · Score: 5, Insightful
    Sources close to Advanced Micro Devices (AMD) stated that AMD will most likely benefit from this recall as it will gain trust from more consumers.

    In general, a mistake by one competitor does not give me more trust in another. Less trust in the former, yes.

    1. Re:Foolish AMD quote by shird · · Score: 5, Insightful

      Well to be honest I put more trust in Intel after this incident. Afterall, they were quick to admit their mistake, and are prepared to compensate the manufacturers for any loss.

      Id have a lot less trust if they tried to deny it for ages, until theyre eventually forced to admit the mistake and then not want to compensate people for their losses.

      Of course, with the problem being that the motherboards prevent booting, I suspect its not something they could hide for long - so they really didnt have much choice.

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    2. Re:Foolish AMD quote by SoTuA · · Score: 2, Insightful
      Id have a lot less trust if they tried to deny it for ages, until theyre eventually forced to admit the mistake and then not want to compensate people for their losses.

      Yeah, that rocks. Maybe they learned something from the 585.98234587264872642348725462532 fiasco...

  3. Costs by mfh · · Score: 3, Insightful

    The customer is going to pay for Intel's mistake, in many ways. They will have to foot the bill for it, and they will be without computers for a while, unless they have their old systems. How many of you keep old systems lying around? I've got a backup system on hand, but it certainly hurts to have to use it!

    Customers will think twice before being early adopters for Intel, and that is when prices go up.

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    1. Re:Costs by mfh · · Score: 3, Insightful

      I think it's the news that hurts most. News is picked up and spread like word of mouth. Early adopters will hold off until they hear good news from a source they trust. Early adopters fund new projects by quickly infusing cash into the company; they get the ball rolling early on in sales, and that means they are critical to sales and research. Intel will feel it, even if just a little.

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  4. Intentions? by Sentosus · · Score: 1, Insightful

    We all know that Intel puts all their equipment through a strong Quality Assurance check. They run tests on computer equipment that others in manufacturing envy.

    Do we really accept that these motherboards had a bug? Or was Intel trying to paper launch the motherboards using hardware that was still being worked upon?

    Mistakes like these do not happen due to QA or engineering. They happen due to the upper levels of the company pressing a product and tossing a coin in the air that it may work properly long enough to buy them time to get the engineering down.

    Intel needs to restructure their company. Their products and arrogance of the past few years has led them to market the entire computer industry out of some really good products.

    AMD does not have the capacity to supply the World the chips and does not have the cash to buy fabs off of Intel. With Intel tripping and unable to keep up with AMD, all innovation in the CPU industry is put on hold until the market demands updates in speeds.

    Remember Intel claimed this:
    10 GHz CPUs on the P4 Architecture.

    Socket Technology was at its maximum speed. The Slot was the only way to advance CPU technology.

    AGP was needed due to the PCI bus not being able to continue advancements.

    We do not need 64-bit desktops yet.

    Perfect Voice to Voice language translation.

    I am done listening to Intel trip up. Intel = AMD in 1997 at the moment. Maybe for their employees sake, they will get things put together before we find an accounting error trying to sustain a broken company for enough time to fix product issues.

    1. Re:Intentions? by Timesprout · · Score: 5, Insightful

      We all know that Intel puts all their equipment through a strong Quality Assurance check. They run tests on computer equipment that others in manufacturing envy.

      The first line you wrote pretty much negates all the drivel that follows it. You obviously have absolutely no idea how a manufacturing process works.

      Intel needs to restructure their company.

      Yes because they have been such a consistently pathetic failure over the last 10- 15 years.

      all innovation in the CPU industry is put on hold until the market demands updates in speeds

      The market constantly demands increases in speed as enterprise applications become more sophisticated and complex.

      before we find an accounting error trying to sustain a broken company

      One of the dumbest comments I have ever seen on /. Intel have been in a dream position for the last 20 years to make shedloads of money. They have consistently produced high quality minor engineering miracles used by 100's of millions of people daily. You try design and build a CPU rather than spout mindless, unsubstantiated drivel.

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  5. Bleeding Edge by Tx · · Score: 3, Insightful

    You buy new shit, consider yourself a beta tester. Waiting a few months to let others find these problems has always seemed smart to me, and I really don't feel like I lose anything.

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  6. hardware vs software.. by sucati · · Score: 4, Insightful

    It's ironic in that if Intel was a software (only) company, this probably wouldn't make a headline. If they were a software company, the customer would probably end up paying for the fix. You have to wonder what it would be like if software was developed and tested with the same rigor as hardware. Instead, software is often pushed out the door, chock full of bugs, and it's the customer who ultimately pays the price. Of course I'm generalizing, I understand there's plenty of quality software out there, but much more poor quality software. The obvious explanation is that software is of lesser quality because it can be; it can be patched, and with great efficiency these days via auto updates, whereas hardware doesn't afford the same benefit.

  7. required actions don't demonstrate trustworthiness by sacrilicious · · Score: 4, Insightful
    Well to be honest I put more trust in Intel after this incident. Afterall, they were quick to admit their mistake, and are prepared to compensate the manufacturers for any loss.

    Of course, with the problem being that the motherboards prevent booting, I suspect its not something they could hide for long - so they really didnt have much choice.

    I find the second point above weightier than the first. Intel was going to be found out about this rather quickly, so the best thing they could do for their own PR and their own bottom line was to neutralize this asap. IMO this doesn't really warrant "trust". They can't be counted on to avoid such huge mistakes to start with, nor is this evidence that they place the needs of partners or consumers above their own. Trust is a warm and fuzzy concept that I'm uncomfortable bestowing in response to coldly calculated bottom-line-driven strategic reactions to PR disasters.

    What this demonstrates is soundness of strategy given that they find themselves in this pickle (of their own making) to start with. They've avoided the even bigger mistake of staying silent, and the redress they're offering to mobo manufacturers is likely to minimize the damage to their relationships with these parties.

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  8. Re:Imagine if the mistake was yours by Alan+Cox · · Score: 2, Insightful

    Do you want the head of
    - The engineer who made the original mistake
    - The document writer who may have caused it
    - The manager who failed to do enough checking
    - The QA people for missing it

    and so it goes on.

    Kudos to Intel for simply saying "We screwed up" and recalling products. They seem to have learned much from the old Pentium FPU errata handling.

  9. Re:Drat by idealego · · Score: 2, Insightful

    CPU's don't make noise - fans do and Intel CPU's produce more heat then AMD's so you need a higher capacity cooler while using an Intel CPU. If your setup is noisy that's because the fans used on it are noisy and you can always replace them.