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Dell CEO Tells All

zapatero writes "The San Francisco Chronicle has an enjoyable read with new Dell CEO Kevin Rollins. He has quite a critique of the HP acquisition of Compaq: 'They had a great, profitable printer business before. They still have a great, profitable printer business. ... Their profits are 70 to 80 percent from the printer business. So that's the area where the profit pool still lives. It's where it lived before. It's where it still is now. So I just ask, what's changed?'"

23 of 416 comments (clear)

  1. I've seen it first hand. by Mr.+Vandemar · · Score: 5, Informative

    I live near a large HP facility (Boise, Idaho) and I've seen first hand the changes at HP. Brilliant engineers are being fired, and what used to be an emphasis on innovation and creativity has been replaced by a lust for short term profit to please the investors. I used to think HP was the most admirable company in tech, and maybe it was, but now... What goes around comes around though, I'm not expecting HP to succeed in the long run.

    1. Re:I've seen it first hand. by poofmeisterp · · Score: 3, Informative

      You're lookin' at the comment of someone who was laid off my HPAQ/HPQ/HP/Compaq/what-the-fuck-ever.

      To sit there and listen to the propaganda campaigns at work.... we're focused on innovation... we have the brightest people.... blah blah blah. Then, to see the innovative, bright, industrious people Carly was praising escorted out of the building because someone else could do it in India for 1/10 the cost.......

      It still infuriates me. I have no words.

  2. Re:Huh? by jm92956n · · Score: 2, Informative

    I didn't know compaq makes good printers... I have a Compaq IJ600 and it's a piece of junk that drinks ink.

    The Compaq IJ600 is a rebranded Lexmark. It was a model sold prior to the acquisition of Compaq by HP.

    Dell's current printers are rebranded Lexmarks. Lexmark inkjet printers are, and have always been, terrible. However, their Optra series laser printers are considerably better.

    HP has always manufactured their own printers. With a few exceptions (the Laserjet 5L, for instance, with a vertical paper feed that ceased to work after a while) have always been of the highest quality.

    --
    An effective signature identifies a particular user amongst a base of thousands.
  3. Re:HP's benefit ... by Draknor · · Score: 5, Informative

    For the ignorant (like myself):

    SS7 - Signalling System #7 is a set of protocols defined by ITU-T, specifically in the Q.7* set of documents, used to set up telephone calls. (from Wikipedia).

    Himalay / NonStop - The NonStop servers, which sell for an average of more than $1 million a piece, are highly valued for their ability to handle thousands of simultaneous transactions and their capability to continue operating even if hit with multiple hardware failures. The robust computing systems are particularly favored by financial institutions and are used to run 15 of the world's largest stock exchanges as well as automated teller machine networks for some of the nation's largest banks. (from PCMag, 2002)

    Parent is a very informative post - I didn't know about this other side of HP/Compaq!

  4. Re:HP's benefit ... by ZenJabba1 · · Score: 5, Informative

    As a "Regional Systems Support Engineer for Asia Pacific" some of the things we used to do for our customers were totally amazing in this day and age.

    One thing that I remember doing for one my customers is shipping a part on a hired helecopter because it was the fastest way to get me the part and the customer was on a "DEC Protect/Recover All" contract, which mean NOTHING was too much trouble.

    Those were the days.

    --
    `find / -name "*your_base*" -exec chown us:us {} \;`
  5. Re:What's changed.... by Anonymous Coward · · Score: 3, Informative

    Well, in a way HP's legacy as a good geek company is still around, but it now goes by the name Agilent.

    Agilent is a spin off of HP (from 1999) that basically took everything but HP's computer/printer business.

    Agilent today does what HP did in the 70's, such as test and measurement equipment, semiconductors, life science equipment, etc. Sadly, this is minus the calculator division, HP kept (then killed) that. Most cell phones today use parts made by Agilent.

    One important piece is the R&D labs divisions. Agilent does a lot of fundamental R&D work these days in both the semiconductor and the software fields.

  6. Re:Hear hear by Doc+Ruby · · Score: 5, Informative
    The investigative body of Congress, the (nonpartisan) General Accounting Office, released a report in February 2004 that revealed shockingly low corporate tax contributions. You can also have an analysis. Some of the more disturbing details:

    • More than 60% of U.S. corporations didn't pay any federal taxes for 1996 through 2000
    • By 2003, [corporate taxes] had fallen to just 7.4% of overall federal receipts
    • most corporations that actually do owe taxes pay a rate less than 5%
    • 94% of US-controlled companies and 89% of foreign-controlled companies paid zero to 4% in taxes


    How much of the Bush $2T 2004 budget pays for corporations, and how much for humans? It's probably a lot better than 7.4% paid for corporate services. Especially when you include that $200B Iraq War.
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    make install -not war

  7. Re:Huh? by chromatic · · Score: 4, Informative
    HP has always manufactured their own printers.

    Except for the ones Canon manufactured and HP assembled, rebranded, and sold.

  8. Re:Hear hear by IgnoramusMaximus · · Score: 4, Informative

    Sorry for my fuzzy math here, the percentages are more like 84% individuals and 16% corporations.

  9. Re:What's changed by killjoe · · Score: 4, Informative

    " Dell makes more money selling PCs, etc at a low cost than HP does doing everything it does. "

    Actually not true. First a couple of links.
    http://money.cnn.com/2004/05/18/technology /hp/inde x.htm
    http://money.cnn.com/2004/05/13/technology/ dell/in dex.htm

    Figured from may indicate that HP made 884 million and Dell made 731 million for the second quarter.

    The analysts are worried because Dell's profit margins are shrinking while their revenue keeps growing.

    "Oh, and IBM didn't transform itself by buying also-ran competitors."

    Also not true. IBM bought lotus, informix, and a slew of other companies.

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    evil is as evil does
  10. Re:Hear hear by letxa2000 · · Score: 4, Informative
    I do understand that, and also understand that a partnership allows pass-thru income with no taxation. I also know that a corporation is a living person in the sense of the law. But even so it doesn't make any sense to make it a living person in terms of the tax code. It is illogical and reduces efficiency.

    That a CEO is not personally responsible because his corporation is willing to "buy" that freedom from responsibility is not a valid argument and, if anything, makes it look like the government is on the take... that the government is willing to excuse you from personal responsibility as long as you submit to double taxation.

  11. Re:Hear hear by solarrhino · · Score: 3, Informative
    You are simply wrong. Here is the relevant data from the I.R.S.

    I would include a nice table showing everything for the lazy, but since stupid /. prevents that. How about this: over the last forty years, the Corporate Income Tax provided the following percentages of that years IRS collections:

    in 2003, 10%
    in 1993, 11.18%
    in 1983, 9.85%
    in 1973, 16.42%

    As you can see, the percentages have held fairly steady over recent years, including "the last half-decade" (nice try, Bush hater). The big change in percentages happened back at the end of the 70's.

    "+5 Interesting" my sweet fanny!

    --
    "Lord, grant that I may always be right, for Thou knowest that I am hard to turn" -- A Scots-Irish prayer
  12. Dell These Days = Sucks by goMac2500 · · Score: 3, Informative

    It used to be all my PC using friends recommended Dell. No one does anymore. At the word Dell everyone thinks crap. They are overpriced and underpowered. My friend ordered his Dell and it took 3 seperate attempts to actually get the thing to his house. They lost the computer twice. When he finally got it the cmos battery died within a week and the DVD drive failed. He hasn't gotten it fixed because, unlike Apple, you can't simply send the machine back in. They must come to you (as far as I'm aware), and being a high school student, he isn't home when techs are on duty. Don't get me started on the crap know as the Dell servers we have at work. The RAID array cards on those enjoy failing, and the repair techs don't actually work for Dell and have to do repairs for us we could very well do on our own.

    1. Re:Dell These Days = Sucks by craenor · · Score: 4, Informative

      When he finally got it the cmos battery died within a week and the DVD drive failed. He hasn't gotten it fixed because, unlike Apple, you can't simply send the machine back in. They must come to you (as far as I'm aware), and being a high school student, he isn't home when techs are on duty.

      If you are able to repair the system yourself, you can always just ask for the parts. Dell will be happy to not have to pay the on-site tech and will just send you the parts. Also, if you have a portable system you can get a return to depot warranty, but honestly, if you view having a technician come out to your house the next business day and repairing your computer to be an inconvenience, then is there any pleasing you?

      Oh...they can also come out after 4 or even 5 o'clock well after High School lets out. And if the problem happened in the first 21 days, you could just demand a replacement computer.

      ...the repair techs don't actually work for Dell and have to do repairs for us we could very well do on our own.

      The repair techs used by Dell are contracted pretty much from the companies that everyone elses uses also. Banctec, Qualxserv, Unisys...there are others. Those companies do a thriving business because companies like IBM, Dell, HP/Compaq, Sony and the like contract them. And again, if you think you can handle the repair yourself, Dell will just send you the parts. Of course, if you break the computer while trying to repair you, then you are liable for paying to repair what you damaged, but that's just fair.

      Also, if you are a larger company you can have someone certified for Premier Access, then you can just order your own parts, do your own repairs and you aren't liable for breaking a computer while trying to repair it...unless it was intentional.

      Honestly...get your facts straight. I wouldn't even normally have bothered to respond, but since someone mod'd you up to Informative...*shrugs*

  13. Huh? by CaptainZapp · · Score: 4, Informative
    I suspect the primary reason companies like Dell stay in the US is that they want to be on a US stock exchange.

    You're not required to be a US company to be traded on a US Stock exchange.

    Telekom Austria, Swisscom, Novartis, UBS and a lot more foreign companies are traded at NYSE.

    You do of course have to follow SEC rules if you wish to be traded on an US exchange.

    --
    ich bin der musikant

    mit taschenrechner in der hand

    kraftwerk

  14. Re:Hear hear by Anonymous Coward · · Score: 1, Informative

    That's 5% of tax revenue not 5% of the corporation's gross revenue. Oh, and those numbers come from the GAO, the Congressional investigative arm.

    You seem to have read the statement with corporate-shill-colored glasses.

    FUDster.

  15. Re:Huh? by tgma · · Score: 4, Informative

    Although you are right that foreign companies can have a listing on a US exchange, the disclosure and corporate governance requirements for foreign listers are less than for US corporations. This in turn may disqualify some ERISA type accounts from investing in this type of security. So in order to maximise your exposure to a full range of US investors, you need the US registration and listing.

    I suspect that this is not the reason that Dell is onshore, though. As a US company, they can get orders from the US government, and their brand would probably be damaged if they changed their domicile or registration to a non-US one.

  16. Re:SOMEbody's bitter! by Lumpy · · Score: 2, Informative

    you want a printer that doesnt bend you over and try to make you squeal when you buy ink?

    only one choice...

    Canon.

    my most recent canon is the photo R300. seperate ink-wells that are $9.00 each prints as good as all the others and prints directly onto CD's which kicks the arse out of everything that DELL might sell.

    if you must have an inkjet, get a canon. cheapest ink cartridges out there.

    And yes, other than the CD print operation, it works in linux.

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    Do not look at laser with remaining good eye.
  17. Re:Hear hear by DJ-Dodger · · Score: 2, Informative

    If you scroll down to the appendix and look at "Additional Tables" you'll see that this is less alarming than it first appears. The vast, vast majority of corporations in the US are tiny little Small Businesses. Those corporations don't pay taxes because they barely make any money. Many aren't REALLY doing business, they are somebody's home business that never took off, etc.

  18. Re:Do let's be consistent, shall we? by duffbeer703 · · Score: 4, Informative

    Have you ever been to Mexico, China or India?

    If you haven't, you don't know what corruption is.

    --
    Conformity is the jailer of freedom and enemy of growth. -JFK
  19. Re:SOMEbody's bitter! by Technician · · Score: 2, Informative

    you want a printer that doesnt bend you over and try to make you squeal when you buy ink?

    only one choice...

    Canon.


    To be honest, I've been looking at the Cannon i850. I just can't buy another inkjet while the HP's are working so well and use the same easily refilled black cartridge.

    Due to the cost of the color cartridges for the HP950c, it hasn't been plugged in for 6 months. I get my photo printing done at Costco instead. 8X10's on real film print is $2. Results look like 35mm prints, not glossy inkjet prints.

    The older printer (722c) uses ink that comes in a twin pack (full, not half full carts!) that costs less than a single full 78 cartridge. (the 78 cart is the birth of the 1/2 full cartridges. It's 19mL or 38mL)

    If/when my 722c dies, I'll probably get a newer Cannon. New models will require checking the reviews, prices, page yeild, chipped carts DMCA problems, and supplies sources again. I've been looking at them for some time, but I don't do enough printing to justify the cost of another printer yet. I've also been looking at color lasers, but the cost of supplies are quite a bit more than black.

    Someday someone will enter the market and try to get marketshare by providing a reasonable priced printer with reasonably priced supplies. When they do, then they will get marketshare as the curent prices on supplies are getting lots of notice in the give away the razor model. People are paying attention to the price of the razor blades. Dell is looking for a few that are not paying attention to cartridge volume and yeild.

    It's why I'm still using a Laserjet III. An aftermarket $35 cartridge is good for about 3500 pages, not 830 pages the HP49 42mL black cartridge gives for the same price.

    For color the 722 uses the 23D cartridge. A twin pack MSRP is $60.99 with a page yield of 890 pages at 15% coverage. Street price is less than %$50.
    The 950 uses the 78AN cartridge (the full 38mL cart) with a MSRP of $73.13 and page yield of 970 pages at 5% coverage. Street price is about $60.

    Notice the page yield numbers are close to the same but the coverage isn't. At first glance it looks like the 78AN cart has more yield, but they are not comparing apples to apples such as 5% and 5% or 15% and 15% coverage. Guess why I don't use the 950 printer much! Ink for the same coverage is several times the price. That's why I use the old 722c printer as the primary color printer. So much for using the newer printer. Except for photos I can't tell the printers output apart, so why pay several times the price for ink when it's really hard to tell them apart?

    I attempted to compare the DELL printer but content and yield information on the cartridges are not listed anywhere on the Dell site. They are priced about the same as the half full HP cartridges and are about 1/4 the size physicaly so I'm guessing the cost is about double the expensive HP950c inks. Since I've pretty much discontinued using the HP950c due to the cost of supplies, the Dell hasn't got a chance for an ink reorder.

    Inofrmation on HP MSRP prices and page yield were found here:
    http://www.superwarehouse.com/HP_78_High_Yi eld_Tri -Color_Ink_Cartridge/C6578AN/p/58841

    http://www.superwarehouse.com/HP_23_Twin_Pack_In k_ Cartridge/C1823T/p/55562

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    The truth shall set you free!
  20. Re:Hear hear by CaroKann · · Score: 3, Informative
    You might be interested in the following from Berkshire Hathaway's latest annual report, which Warren Buffet uses as a soap box.

    I think this gives a good idea of how top-heavy the income tax system really is, especially in a society where wealth, and income, is very concentrated. This situation makes tax revenues very volatile, budgeting very difficult, and the top echelon very influential.

    In regards to these quotes, Buffet is defending Berkshire, which was caught up in a little bit of Washington politics after the Washington Post published an editorial piece written by Buffet critical of Bushes tax policies.


    "Berkshire, on your behalf and mine, will send the Treasury $3.3 billion for tax on its 2003 income, a sum
    equaling 2½% of the total income tax paid by all U.S. corporations in fiscal 2003. (In contrast, Berkshire's
    market valuation is about 1% of the value of all American corporations.) Our payment will almost certainly
    place us among our country's top ten taxpayers. Indeed, if only 540 taxpayers paid the amount
    Berkshire will pay, no other individual or corporation would have to pay anything to Uncle Sam. That's
    right: 290 million Americans and all other businesses would not have to pay a dime in income, social
    security, excise or estate taxes to the federal government. (Here's the math: Federal tax receipts, including
    social security receipts, in fiscal 2003 totaled $1.782 trillion and 540 "Berkshires," each paying $3.3
    billion, would deliver the same $1.782 trillion.)
    Our federal tax return for 2002 (2003 is not finalized), when we paid $1.75 billion, covered a mere
    8,905 pages. As is required, we dutifully filed two copies of this return, creating a pile of paper seven feet
    tall."

    ... "Corporate income taxes in fiscal 2003 accounted for 7.4% of all federal tax receipts, down from a
    post-war peak of 32% in 1952. With one exception (1983), last year's percentage is the lowest recorded
    since data was first published in 1934.
    Even so, tax breaks for corporations (and their investors, particularly large ones) were a major part
    of the Administration's 2002 and 2003 initiatives. If class warfare is being waged in America, my class is
    clearly winning. Today, many large corporations - run by CEOs whose fiddle-playing talents make your
    Chairman look like he is all thumbs - pay nothing close to the stated federal tax rate of 35%."

  21. your facts are selective by Doc+Ruby · · Score: 2, Informative

    You have no math. The math is from the GAO. 7.4% of the IRS take is from corporations, while humans make up the difference. Your delusion is based on what informed people call "anecdotal evidence", or "selective statistics". Don't ignore the other facts that don't fit your proposition. Take it from someone with a profitable corporation that pays taxes, not someone with a worthless one that represents nothing but a theoretical construct.

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    make install -not war