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Dell CEO Tells All

zapatero writes "The San Francisco Chronicle has an enjoyable read with new Dell CEO Kevin Rollins. He has quite a critique of the HP acquisition of Compaq: 'They had a great, profitable printer business before. They still have a great, profitable printer business. ... Their profits are 70 to 80 percent from the printer business. So that's the area where the profit pool still lives. It's where it lived before. It's where it still is now. So I just ask, what's changed?'"

17 of 416 comments (clear)

  1. I've seen it first hand. by Mr.+Vandemar · · Score: 5, Informative

    I live near a large HP facility (Boise, Idaho) and I've seen first hand the changes at HP. Brilliant engineers are being fired, and what used to be an emphasis on innovation and creativity has been replaced by a lust for short term profit to please the investors. I used to think HP was the most admirable company in tech, and maybe it was, but now... What goes around comes around though, I'm not expecting HP to succeed in the long run.

    1. Re:I've seen it first hand. by poofmeisterp · · Score: 3, Informative

      You're lookin' at the comment of someone who was laid off my HPAQ/HPQ/HP/Compaq/what-the-fuck-ever.

      To sit there and listen to the propaganda campaigns at work.... we're focused on innovation... we have the brightest people.... blah blah blah. Then, to see the innovative, bright, industrious people Carly was praising escorted out of the building because someone else could do it in India for 1/10 the cost.......

      It still infuriates me. I have no words.

  2. Re:HP's benefit ... by Draknor · · Score: 5, Informative

    For the ignorant (like myself):

    SS7 - Signalling System #7 is a set of protocols defined by ITU-T, specifically in the Q.7* set of documents, used to set up telephone calls. (from Wikipedia).

    Himalay / NonStop - The NonStop servers, which sell for an average of more than $1 million a piece, are highly valued for their ability to handle thousands of simultaneous transactions and their capability to continue operating even if hit with multiple hardware failures. The robust computing systems are particularly favored by financial institutions and are used to run 15 of the world's largest stock exchanges as well as automated teller machine networks for some of the nation's largest banks. (from PCMag, 2002)

    Parent is a very informative post - I didn't know about this other side of HP/Compaq!

  3. Re:HP's benefit ... by ZenJabba1 · · Score: 5, Informative

    As a "Regional Systems Support Engineer for Asia Pacific" some of the things we used to do for our customers were totally amazing in this day and age.

    One thing that I remember doing for one my customers is shipping a part on a hired helecopter because it was the fastest way to get me the part and the customer was on a "DEC Protect/Recover All" contract, which mean NOTHING was too much trouble.

    Those were the days.

    --
    `find / -name "*your_base*" -exec chown us:us {} \;`
  4. Re:What's changed.... by Anonymous Coward · · Score: 3, Informative

    Well, in a way HP's legacy as a good geek company is still around, but it now goes by the name Agilent.

    Agilent is a spin off of HP (from 1999) that basically took everything but HP's computer/printer business.

    Agilent today does what HP did in the 70's, such as test and measurement equipment, semiconductors, life science equipment, etc. Sadly, this is minus the calculator division, HP kept (then killed) that. Most cell phones today use parts made by Agilent.

    One important piece is the R&D labs divisions. Agilent does a lot of fundamental R&D work these days in both the semiconductor and the software fields.

  5. Re:Hear hear by Doc+Ruby · · Score: 5, Informative
    The investigative body of Congress, the (nonpartisan) General Accounting Office, released a report in February 2004 that revealed shockingly low corporate tax contributions. You can also have an analysis. Some of the more disturbing details:

    • More than 60% of U.S. corporations didn't pay any federal taxes for 1996 through 2000
    • By 2003, [corporate taxes] had fallen to just 7.4% of overall federal receipts
    • most corporations that actually do owe taxes pay a rate less than 5%
    • 94% of US-controlled companies and 89% of foreign-controlled companies paid zero to 4% in taxes


    How much of the Bush $2T 2004 budget pays for corporations, and how much for humans? It's probably a lot better than 7.4% paid for corporate services. Especially when you include that $200B Iraq War.
    --

    --
    make install -not war

  6. Re:Huh? by chromatic · · Score: 4, Informative
    HP has always manufactured their own printers.

    Except for the ones Canon manufactured and HP assembled, rebranded, and sold.

  7. Re:Hear hear by IgnoramusMaximus · · Score: 4, Informative

    Sorry for my fuzzy math here, the percentages are more like 84% individuals and 16% corporations.

  8. Re:What's changed by killjoe · · Score: 4, Informative

    " Dell makes more money selling PCs, etc at a low cost than HP does doing everything it does. "

    Actually not true. First a couple of links.
    http://money.cnn.com/2004/05/18/technology /hp/inde x.htm
    http://money.cnn.com/2004/05/13/technology/ dell/in dex.htm

    Figured from may indicate that HP made 884 million and Dell made 731 million for the second quarter.

    The analysts are worried because Dell's profit margins are shrinking while their revenue keeps growing.

    "Oh, and IBM didn't transform itself by buying also-ran competitors."

    Also not true. IBM bought lotus, informix, and a slew of other companies.

    --
    evil is as evil does
  9. Re:Hear hear by letxa2000 · · Score: 4, Informative
    I do understand that, and also understand that a partnership allows pass-thru income with no taxation. I also know that a corporation is a living person in the sense of the law. But even so it doesn't make any sense to make it a living person in terms of the tax code. It is illogical and reduces efficiency.

    That a CEO is not personally responsible because his corporation is willing to "buy" that freedom from responsibility is not a valid argument and, if anything, makes it look like the government is on the take... that the government is willing to excuse you from personal responsibility as long as you submit to double taxation.

  10. Re:Hear hear by solarrhino · · Score: 3, Informative
    You are simply wrong. Here is the relevant data from the I.R.S.

    I would include a nice table showing everything for the lazy, but since stupid /. prevents that. How about this: over the last forty years, the Corporate Income Tax provided the following percentages of that years IRS collections:

    in 2003, 10%
    in 1993, 11.18%
    in 1983, 9.85%
    in 1973, 16.42%

    As you can see, the percentages have held fairly steady over recent years, including "the last half-decade" (nice try, Bush hater). The big change in percentages happened back at the end of the 70's.

    "+5 Interesting" my sweet fanny!

    --
    "Lord, grant that I may always be right, for Thou knowest that I am hard to turn" -- A Scots-Irish prayer
  11. Dell These Days = Sucks by goMac2500 · · Score: 3, Informative

    It used to be all my PC using friends recommended Dell. No one does anymore. At the word Dell everyone thinks crap. They are overpriced and underpowered. My friend ordered his Dell and it took 3 seperate attempts to actually get the thing to his house. They lost the computer twice. When he finally got it the cmos battery died within a week and the DVD drive failed. He hasn't gotten it fixed because, unlike Apple, you can't simply send the machine back in. They must come to you (as far as I'm aware), and being a high school student, he isn't home when techs are on duty. Don't get me started on the crap know as the Dell servers we have at work. The RAID array cards on those enjoy failing, and the repair techs don't actually work for Dell and have to do repairs for us we could very well do on our own.

    1. Re:Dell These Days = Sucks by craenor · · Score: 4, Informative

      When he finally got it the cmos battery died within a week and the DVD drive failed. He hasn't gotten it fixed because, unlike Apple, you can't simply send the machine back in. They must come to you (as far as I'm aware), and being a high school student, he isn't home when techs are on duty.

      If you are able to repair the system yourself, you can always just ask for the parts. Dell will be happy to not have to pay the on-site tech and will just send you the parts. Also, if you have a portable system you can get a return to depot warranty, but honestly, if you view having a technician come out to your house the next business day and repairing your computer to be an inconvenience, then is there any pleasing you?

      Oh...they can also come out after 4 or even 5 o'clock well after High School lets out. And if the problem happened in the first 21 days, you could just demand a replacement computer.

      ...the repair techs don't actually work for Dell and have to do repairs for us we could very well do on our own.

      The repair techs used by Dell are contracted pretty much from the companies that everyone elses uses also. Banctec, Qualxserv, Unisys...there are others. Those companies do a thriving business because companies like IBM, Dell, HP/Compaq, Sony and the like contract them. And again, if you think you can handle the repair yourself, Dell will just send you the parts. Of course, if you break the computer while trying to repair you, then you are liable for paying to repair what you damaged, but that's just fair.

      Also, if you are a larger company you can have someone certified for Premier Access, then you can just order your own parts, do your own repairs and you aren't liable for breaking a computer while trying to repair it...unless it was intentional.

      Honestly...get your facts straight. I wouldn't even normally have bothered to respond, but since someone mod'd you up to Informative...*shrugs*

  12. Huh? by CaptainZapp · · Score: 4, Informative
    I suspect the primary reason companies like Dell stay in the US is that they want to be on a US stock exchange.

    You're not required to be a US company to be traded on a US Stock exchange.

    Telekom Austria, Swisscom, Novartis, UBS and a lot more foreign companies are traded at NYSE.

    You do of course have to follow SEC rules if you wish to be traded on an US exchange.

    --
    ich bin der musikant

    mit taschenrechner in der hand

    kraftwerk

  13. Re:Huh? by tgma · · Score: 4, Informative

    Although you are right that foreign companies can have a listing on a US exchange, the disclosure and corporate governance requirements for foreign listers are less than for US corporations. This in turn may disqualify some ERISA type accounts from investing in this type of security. So in order to maximise your exposure to a full range of US investors, you need the US registration and listing.

    I suspect that this is not the reason that Dell is onshore, though. As a US company, they can get orders from the US government, and their brand would probably be damaged if they changed their domicile or registration to a non-US one.

  14. Re:Do let's be consistent, shall we? by duffbeer703 · · Score: 4, Informative

    Have you ever been to Mexico, China or India?

    If you haven't, you don't know what corruption is.

    --
    Conformity is the jailer of freedom and enemy of growth. -JFK
  15. Re:Hear hear by CaroKann · · Score: 3, Informative
    You might be interested in the following from Berkshire Hathaway's latest annual report, which Warren Buffet uses as a soap box.

    I think this gives a good idea of how top-heavy the income tax system really is, especially in a society where wealth, and income, is very concentrated. This situation makes tax revenues very volatile, budgeting very difficult, and the top echelon very influential.

    In regards to these quotes, Buffet is defending Berkshire, which was caught up in a little bit of Washington politics after the Washington Post published an editorial piece written by Buffet critical of Bushes tax policies.


    "Berkshire, on your behalf and mine, will send the Treasury $3.3 billion for tax on its 2003 income, a sum
    equaling 2½% of the total income tax paid by all U.S. corporations in fiscal 2003. (In contrast, Berkshire's
    market valuation is about 1% of the value of all American corporations.) Our payment will almost certainly
    place us among our country's top ten taxpayers. Indeed, if only 540 taxpayers paid the amount
    Berkshire will pay, no other individual or corporation would have to pay anything to Uncle Sam. That's
    right: 290 million Americans and all other businesses would not have to pay a dime in income, social
    security, excise or estate taxes to the federal government. (Here's the math: Federal tax receipts, including
    social security receipts, in fiscal 2003 totaled $1.782 trillion and 540 "Berkshires," each paying $3.3
    billion, would deliver the same $1.782 trillion.)
    Our federal tax return for 2002 (2003 is not finalized), when we paid $1.75 billion, covered a mere
    8,905 pages. As is required, we dutifully filed two copies of this return, creating a pile of paper seven feet
    tall."

    ... "Corporate income taxes in fiscal 2003 accounted for 7.4% of all federal tax receipts, down from a
    post-war peak of 32% in 1952. With one exception (1983), last year's percentage is the lowest recorded
    since data was first published in 1934.
    Even so, tax breaks for corporations (and their investors, particularly large ones) were a major part
    of the Administration's 2002 and 2003 initiatives. If class warfare is being waged in America, my class is
    clearly winning. Today, many large corporations - run by CEOs whose fiddle-playing talents make your
    Chairman look like he is all thumbs - pay nothing close to the stated federal tax rate of 35%."