Slashdot Mirror
TiVo Bug Shuts Out Many Series 1 TiVo Owners?
Didion Sprague writes "A bug in recently released DirecTv/TiVo software is allegedly causing major chaos with many TiVo users -- forcing many users over the past few days to upgrade their Series 1 Tivo boxes to newer, Series 2 models (which retail for $79). Apparently lots of folks on the TiVo Community forum and DBS forums are frustrated and angry. The bug has apparently been reproduced and causes the video stream to freeze when a combination of factors are met. DirecTv has been offering users who complain a $79 credit -- but hasn't admitted the problem, let alone offered up a timetable for a fix. The problem only occurs with the DirecTv TiVo boxes -- not the standalone models."
This appears to be an isolated issue that has only affected a small number of owners of much older Tivos (and in reality, ones that probably have a bunch of weird hacks). I'm sure Tivo is going to fix it, and the bug seems to be so obscure, it's probably wise of them to wait before even acknowledging it, especially when there's a chance the bug isn't related to a standard Tivo setup.
If anything, this underlines the value of not plugging your Tivo in and having it automatically update itself. I've left my Tivo unplugged for more than six months and it continues to work fine. There's not often a need for software upgrades.
It's also worth noting that a lot of the posters in the Tivo Community, when confronted with this "bug" used it as reasoning to run out and pick up the new Series 2 units for $79 -- you know you've got a great product with loyal users when, upon confronted with a bug, they purchase more of your products!
not one to normally put much weight in crazy conspiracy theories, it does seem a bit odd to me that they have this new bug which forces an upgrade, and they are crediting users the cost of the upgrade....seems to me for some reason they want users to upgrade....what new 'features' does the series 2 have that they can give free upgrades?
Is it a mere coincidence that this is the platform most favored by Tivo hackers for getting access to the unadulterated data stream from DirecTv. Perhaps, but I doubt it.
At first glance, it did look like a force-upgrade stunt pulled by TIVO.
However, if DirecTv has been offering users who complain a $79 credit , I can't see why consumers do not want to take this opportunity and upgrade to Series 2.
Uselessful technology (Air-Charged
I got my parents a D-Tivo back when they were new. Got it directly from Tivo, in fact, before they actually hit shelves. Anyway, I also got the Lifetime Service for it.
I'd lose that Lifetime Service if I upgraded them to a Series 2 unit. Not a good option, as I dislike extra monthly fees, especially if they have to pay them. It was a gift, I don't like giving gifts that cost money.
Anyway, if my parents start experiencing the problem, I'll downgrade them to 3.1.0b, lock the software, and bypass the protections to disable the nag screen. Upgrading to a Series 2 is simply not an option, unless they can somehow keep the lifetime service on the new box.
- Give a man a fire and he's warm for a day, but set him on fire and he's warm for the rest of his life.
I called into support Yesterday on this exact issue. The Tivo had been misbehaving and I ended up ordering a new unit to replace my stock series 1 DirecTivo. It had not been modded or anything.
After reading this, I called DirecTV and told them about what I had "learned" that It was not just my unit but that their software had hosed my tivo. They are crediting my acount $99 + 14 (installation) so 113.00. So software bug = free new tivo. I guess once they patch the old one (which I keep) I will have to throw it in the bedroom.
I've had my semi-new series 2 TiVo freeze up too on rare occasions
when starting to play a recording. I just rebooted and kept living my
life with no thoughts of conspiracy.
Called (800)DIRECTV, asked to speak to a CSR supervisor, was connected to a woman named Jill. She denied any knowledge of the issue and kept insisting that I call Sony. I did talk her into issuing a $79 credit (which is what we paid for a new unit Sunday since we didn't want to risk missing Six Feet Under). She claimed that they are getting NO calls regarding this issue and that there is no way DirecTV is responsible. I offered to point her to some websites where people have carefully documented the problem and what causes it, including what software version caused this, but she wasn't interested in any websites that weren't sponsored by DirecTV.
So, everyone, please call and ask to speak to Jill the customer service supervisor to let them know this is happening to you too, since she is obviously unaware of the issue.
Denver Isuzu Suzuki