Slashdot Mirror


Dell Recalls Millions of AC Adaptors

matgyver writes "Both CNET and CNN are reporting that Dell is recalling 4.4 million AC adapters worldwide. About 990,000 of those were sold to US consumers, 1.5 million to US businesses, and the rest where outside the US. The adapters were sold with laptops between 1998 and 2002 and included Dell's Latitude, Inspiron, and Precision laptops. The part numbers for the adapters are 9364U, 7832D and 4983D. Apparently the adapters run the risk of overheating and can be a fire and electrocution risk."

17 of 288 comments (clear)

  1. This probably explains......... by ARRRLovin · · Score: 4, Interesting

    .....the 2 mainboard replacements I had done on my Inspiron 4150.

    --
    -Randy
    1. Re:This probably explains......... by DigiShaman · · Score: 3, Interesting

      As someone who worked at Dell, this does not suprise me. I've seen alot of AC Adapters shipped with the wrong laptop. Just flipped the laptop over and compare the power requirements, it's rather shocking that your AC Adapter is over worked.

      Also, they ones made by Delta Electronics are utter shit. But hey, that's what Dell get's from buying shit quality from the lowest contract bidder.

      --
      Life is not for the lazy.
  2. AC only? by Jhon · · Score: 4, Interesting

    AC Adaptors? I wish DELL would recall their low-profile workstations. In one year, we've had a 50% HD failure rate. At two years, 90%. That's not an exaggeration. Yeah, they replace them quickly -- but it's a pain to remove and replace the HD and restore the system from an image. Yes, it's do-able, but when it needs to be done 2 or 3 times a month? Sometimes more? Come on! Dell refuses to acknowlege the problem -- they just happily replace the HD evertime it fails.

    I'm fairly certain it's a heat/ventilation problem with the case. I've got one I use for remote access in our server room -- I've left the case open. It's been running 24/7 for 2+ years.

    1. Re:AC only? by Anonymous Coward · · Score: 2, Interesting

      If you are talking about the SX series of optiplex systems then you just got bad luck. They go bad about as often as any laptop HDD would. Although the SX280s use a SATA HDD drive now that is just a desktop HDD so they should last a bit longer. The real problem is on the SX270s. The motherboards have a tendancy to get hot and the capacitors will bust and leak acid. I think they fixed that with a newer version of the motherboard, but almost all the original systems sold do not have the fixed motherboards. Gotta post this as AC since I work for Dell ;)

  3. I wonder if they're made the same guys who... by Graemee · · Score: 2, Interesting

    made the HP & Compaq adapters that were recalled.

    1. Re:I wonder if they're made the same guys who... by petersam · · Score: 2, Interesting

      And somebody else posted about IBM having a problem recently too. And there are many recalls associated with batteries doing the same thing. Overheating and causing fires. Part of the problem is that this AC/DC conversion and charging of batteries is inefficient enough that a lot of energy is lost as...HEAT. Too much heat or poor ventilation or cooling or poor fire resistance, etc - you get stuff that burns and explodes. I also recently read that battery technology hasn't really progressed much over the past decades. So I see two problems - 1) a drive to use the cheapest components and designs as possible increasing the risk of a poor design that burns and 2) not enough basic research into power systems. I wish someone would spend some money on that.

  4. I don't think this is a new problem. by RealAlaskan · · Score: 4, Interesting
    I had to return an inspiron AC adapter because it was smoking, back around 1998. Had the same problem with a zip drive adapter about that time, too, come to think of it.

    I wonder why it took them so long to get around to doing something about it? I guess that having equipment burst into flames (ok, I'm exaggerating a bit) dowsn't hurt sales.

  5. Wow. by American+AC+in+Paris · · Score: 4, Interesting
    You'd think they'd have a bit better luck working with technology that's been around since '86.

    1886, that is.

    --

    Obliteracy: Words with explosions

  6. Dude! You're getting a pile! by mod_critical · · Score: 3, Interesting

    It seems that Dell quality is at it again.

    Seriously, something like this happening by itself would not be a major deal, even the world's finest manufacturers have their share of problems (Firestone, Apple, SUN, etc.)

    But what really puzzels me, is that I have seen Dell to continuously put out the worst quality products over and over, and yet they remain a major player in the consumer computer market. My college switched three years ago from leasing IBM laptops to Dell, and the helpdesk just started to be swamped. There are about 2200 new laptops on lease every year. The first year we had Dell Latitudes over 1/4 of them needed locic board replacements because the network connector was only held onto the board by the contact soldering points, not mounted to the case and no mounting posts on the board. 1/8 of the one's this year have already had a hard disk replaced and we've had them for two months. Also about 400 of them have had to have their screens replaced in the last 3 years (from failure not student damage).

    This makes me wonder how Dell manages to be profitable (all these items were replaced under warranty) and continue to have a loyal client base (despire a much more busy, thus costly, helpdesk the college stays with Dell).

  7. First Printers, now this... by rosewood · · Score: 2, Interesting

    Ouch - Dell is getting hit by the recalls. I had to send back a few hundred printers that I had inherited in this job. Now Ill have a few dozen laptops.

    Im suprised the laptops themselves arent recalled. I can not use these things on my person as they are just too damned hot. My A64 notebook I can use with out trouble (warm, but not burned out hot). S-r-s-l-y.

  8. Re:Risky? by Doc+Ruby · · Score: 1, Interesting

    The parent is no Troll: it's the economic truth of cheap labor. So cheap that they can apparently afford to employ hordes of Chinese astroturfers mod'ing Slashdot - (little red) textbook example of power to the people through aggressive suppression.

    --

    --
    make install -not war

  9. Re:Complexity of building switching power supplies by Dielectric · · Score: 2, Interesting

    Mad Props to Bob Pease! I really enjoy his articles in EDN, as well.

    As noted in the Amazon reviews, the other must-have is Art of Elelctronics by Horowitz/Hill.

  10. Re:Risky? by Anonymous Coward · · Score: 1, Interesting

    So I guess those CE, CSA, UL safety marks are stamped on products just for fun.

    This is a new precedent for unabombers, you just have to tell cops that your mail bomb is actually a defect toaster, and you are planning to recall it eventually.

  11. Re:Won't get Trolled again. by bobbozzo · · Score: 2, Interesting

    Within the last 5 years, Taiwanese capacitor companies poorly copied an electrolyte solution from Japanese capacitor companies and there have been MANY early failures and product recalls because of this, including some by Apple, and most of the Taiwan motherboard manufacturers (Asus, ...).

    With risk of fire.

    --
    Nothing to see here; Move along.
  12. Re:Phew lucky by aldoman · · Score: 2, Interesting

    (I know the grandparent was a joke, BTW).

    Surely if you had to charge the battery _aswell_ as use the AC adapter to power the laptop, you are going to be putting much more stress on it? Therefore, you will be at risk of the capacitors going shit, and catching on fire.

  13. Re:Dude! Your getting a lawsuit! by parcel · · Score: 3, Interesting

    From what I've heard (and my experience with my own) there should have already been a class action suit with the Inspiron 8000's... Supposedly they were build with a bios or chipset designed for desktop systems, not laptop systems, which was quickly hacked together to provide battery power management. So, until about 30 bios revisions had been made, the systems killed batteries. I know mine lasted about 4 months before it would no longer hold a charge. Dell of course refused to replace it, even though it went bad under warranty... they'd only send me back and forth between tech support and customer service, neither of which would take responsibility for or escalate my problem.

    Although, I also had to have the screen replaced twice, motherboard 3 times, hdd once, and keyboard four times. So maybe I just got a lemon. Either way, I also have an IBM thinkpad that must be 10 years old by now (it's a 486) that has never had the slightest of problems. Next time I'm in the market, IBM gets my money.

    I cant find a link to the bios/chipset issue anymore... I know I read about it in a few different places. Anyone have any more info?

  14. Safety Certifications? by NachoDaddy · · Score: 2, Interesting
    I would like to point out that the picture from CNN shows that these power supplies have just about ever safety a regulatory approval known to man, including UL, CE, and many others I can't identify.
    This supports my belief that regualtory and test agencies have absolutely no control of products coming from the far east. In my position, I regularly see AC adapters that have UL file numbers stolen from other products, or even revoked numbers. Not to mention AC adpaters that have UL and CE marks that won't pass when tested by a reputable test lab.
    Another unseen victim of this is US manufacturers that try and use these supplies, only to find out that they are all crap. Dell has the budget to go to Delta in Tapei and inspect the factory, but most do not.
    The big problem is that there are no US federal laws on product safety. UL is a private company, and is heavily corrupt and inconsistant.
    For UL to fix this, they need to:
    • Have consistant enforcement worldwide
    • Stop letting AC adapter manufacturers put 200 different models under one file #
    • Start revoking file numbers for known violators
    • Make the US Customs stop products at the ports that have the mark and shouldn't (copyright violation)

    Anything short of a revolution inside UL is not going to get the job done.