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Paypal Grinds To A Halt

BillBrasky writes "After a 'Monthly Software Update', it appears that PayPal started having problems. There were reports all weekend of troubles, and as of Monday night here, I can't access it at all (connection time out). One user even reported that his PayPal Debit card was getting refused!" A message on the site now says the site is expected to be back at 8:10 PM PDT, not long from now.

25 of 497 comments (clear)

  1. It says by phalse+phace · · Score: 5, Funny

    Nothing for you to see here. Please move along.

    1. Re:It says by AKAImBatman · · Score: 5, Insightful

      Well, I got in. It looks like PayPal is responding, but REALLY slowly. A couple of points of interest:

      1. The front page is LOADED with new graphics and text.

      2. There's now a "Powered by Sun" icon on the site.

      What I'm wondering is if PayPal didn't overrun their bandwidth with new graphics and pages while simultaneously trying to upgrade the backend systems. The "intermittent problems" might have been caused by such an upgrade. Then Monday hits and they haven't completed upgrading/stress testing the system. What happens? Nose dive!

      If my theory is correct, we can expect the performance to slowly improve as PayPal gets more systems online. Also keep an eye on that front page to see if any sudden changes show up.

    2. Re:It says by Anonymous Coward · · Score: 5, Funny

      However, if the problems WERE bandwidth related...

      If it wasn't bandwidth related before, it is now. Thanks Slashdot!

  2. hmm... by dougTheRug · · Score: 5, Funny

    Maybe not the smartest place to have put my life savings?

  3. msnbc by Anonymous Coward · · Score: 5, Informative

    http://www.msnbc.msn.com/id/6228586/

    msnbc also has an article about the outtages

  4. On the upside... by rel4x · · Score: 5, Funny

    ...most sites that rely on paypal (donations to stay up) don't really get donations anyways. Hard to bring a non-existant economic action to a halt ;-)
    hehe I'm a silly goose.

    --

    Before you mod me funny, think, perhaps I was insightfully funny?
  5. PayPal can't be down! by Anonymous Coward · · Score: 5, Funny

    I just got an email from them asking me to verify my account information and it was working just fine!

  6. not a bank :) by LupusUF · · Score: 5, Funny

    This is just one of their ways of telling people they are not a bank. :)

    The next time they get into trouble for not following banking rules they can say

    "See, we're not a bank...banks don't crash"

  7. Re:effects on ebay share price tomorrow by Klar · · Score: 5, Funny

    Well, hardcore investors won't be able to do anything as all their money will be tied up on the paypal website.

  8. Feel much safer since I installed paypalbuddy.exe by aardwolf204 · · Score: 5, Funny



    Thats funny, I never had problems with my paypal account. I get emails all the time from them asking me to verify my account at secure websites like paypal.reallysecure.tk. Sometimes they even send me a utility, paypalbuddy.exe, to keep my computer secure. I feel a lot safer since I've installed paypalbuddy.exe, in fact I know that I'm safe because if I check my task manager I can see that paypalbuddy.exe is using 90% of my CPU to constantly encrypt my paypal traffic, even when I'm not at the computer! I forwarded this handy utility to my mother-in-law and she loves it too.

    The only thing Paypal should really focus on now is training their likely outsourced software engineers in proper grammar. Samir is constantly sending me emails about my paypal account though for some reason he can never get some english phrases right. I guess its ok though, I cant expect the entire world to speak english, and I give him an E for effort, especially on those unique poems he attaches to the end of the emails...

    Shall I share...

    Capture the magic of the season,
    Sit down, relax, and have trust in us.
    The price of portability
    upon Real Girls Business?
    Thou must medicate thyself.


    Credit where credit is due, this spam poetry site rocks

    --
    Im dreaming ofa big bndwdth, That can resist the /.crowd.May ur days b merry & bright & may al
  9. Nothing to worry about by dtfinch · · Score: 5, Funny

    They're just getting ready to invoke line 4531 of the service agreement (that thing in the 5 line scrollbar you agreed to) which says that if they seize your account and all the money therein you agree to settle your case through binding arbitration via email.

  10. Hypothesis by Gentlewhisper · · Score: 5, Funny

    It probably happened because this ebay seller was selling bootleg dvds and the FBI seized Paypal's servers :)

  11. Re:effects on ebay share price tomorrow by ergo98 · · Score: 5, Insightful

    Of course, if the price drops tomorrow, it's probably the best time to buy in, since this is obviously a temporary glitch.

    While it may be a temporary glitch, there is no doubt that such an outage has a real financial impact - banking, which PayPal is to a degree, is based upon trust, and PayPal already starts in a precarious situation given that there are no branches to visit and limit options available outside of their website. This is the sort of thing that sends grandmas and grandpas away from that payment method for a while.

  12. PayPal has been having problems all weekend by Dr+Cool · · Score: 5, Informative
    PayPal has been having significant outage problems for people all over the world since their major website update last Thursday. Many businesses that use PayPal for financial transactions (including my own) have seen business plummet because buyers can't use PayPal's services. Ebay's web forums are going crazy because many auction buyers can't pay.

    By the way, don't trust PayPal's message that the site might be available at any specific time. They've been giving specific times all day today but for the most part, it's inaccessible through any interface... web front-end, payment processing back-end, instant payment notifications, debit cards don't work, etc.

    You can read more about the trials and tribulations of this weekend's major outage from a developer's point of view at the PayPal Developer web forum. There are a lot of unhappy campers there!

  13. Priceless by peu · · Score: 5, Interesting

    from the msnbc article:

    "When folks go to use their PayPal debit cards, the payment is rejected, but the charge actually goes through and PayPal is deducting the amount from their account"

  14. PayPal 101 by xxxJonBoyxxx · · Score: 5, Insightful

    1) As soon as someone pays you, move ALL the money out of your PayPal account.

    2) To pay someone else, have payment go directly from your associated checking account. There is no need to carry a positive balance on PayPal.

    3) Don't get the goddamn DEBIT card.

    BTW, it's 8:37PT and it took almost 3 minutes to sign on. My guess is that PayPal will be hiring soon.

    1. Re:PayPal 101 by xxxJonBoyxxx · · Score: 5, Insightful
      Charging to a checking account is just downright unethical.

      Hmmm...ever try online bill pay?

      We did get the money back - 3 weeks later.

      So what's the problem? If no one helped...how did the money get returned?

      I agree anyone who ties their PayPal account to their main checking account is a moron. However, these days free checking accounts are available at almost any bank. Set up a dedicated checking account for PayPal at a local branch of your favorite bank and you're in business. Think of it as your own financial firewall.

  15. advantages of Paypal not being a bank... by JimBobJoe · · Score: 5, Interesting

    Though a lot of posts on here are along the lines of "see...haha...paypal is not a bank!!" I for one am grateful that it isn't.

    There are a lot of people, for a variety of reasons, who have been screwed out of getting a bank account from a regular bank. Because of negative reporting on chex systems, they can't get a regular checking account at all.

    In tandem with a savings account (which you *can* sometimes get even with a bad chexsystems report) and a paypal account, you have essentially the same services of a checking account.

    I for one got screwed by my bank (5/3rd) after fraud hit my account and they refused to take responsibility for some items. Thanks to paypal I still can have checking account like abilities until I sue my bank.

  16. Re:And to top it off... by skraps · · Score: 5, Informative

    Here is a comparison of the traffic levels.

    --
    Karma: -2147483648 (Mostly affected by integer overflow)
  17. Re:That was interesting... by blackicye · · Score: 5, Informative

    I have no sympathy for these losers. They and their servers can burn in hell.

    Paypal ripped me off of $500+ around 2 years ago.

    [Rant Alert] /rant
    Story goes something like this. I sell a laptop to a buyer on ebay for $1100. He pays from a _Verified_ paypal account.

    I had 300+ positives and he had 6, but thats besides the point.

    THREE FUCKIN' MONTHS after the sale paypal sends me an email telling me the sale was paid for with fraudulent funds.

    They reverse the charge, take the current balance of my paypal account, and freeze the account, which is now at negative $600.00.

    I of course filled out the requisite "paperwork" with the USPS tracking numbers etc to which I shipped the laptop to the _Paypal Verified buyer_ at his _Paypal Verified Address_

    Of course after THREE FUCKIN' MONTHS, USPS no longer has records of the package sent. And I as a seller have no legal recourse to pursue.

    They continued harassing me via email and by phone. I explained politely to the customer service representative on the phone, the situation.

    The conversation went something like this:

    CS Rep: "Our records indicate that you owe the
    amount of $600."

    Me: "That is incorrect, my records indicate you
    owe me $500."

    CSR: "I have records of a chargeback of $1100 due
    to the buyer using fradulent means of
    payment"

    Me: "I shipped goods to a buyer verified by you,
    and I shipped to his paypal verified shipping
    address, here's the USPS tracking number"

    CS Rep: "The customer in question paid via
    fraudulent means, you owe us $600"

    Me: "What? you verified him, then informed me
    3 months after the fact and you expect me to
    to pay you $600 after you've already stolen
    $500 from me?"

    CSR: "Our records indicate an outstanding balance
    of $600 on your account."

    Me: "Give me my laptop back and we can maybe talk
    about this $600 I supposedly owe you."

    CSR: "Would you like to set up a payment plan?
    otherwise we'll have to take this to
    litigation"

    Me: "Would you like to eat a dick? I'll see you
    in court.."

    *click* /rant

    Granted this was before eBay bought them, my
    lesson was learnt. I will never again use Paypal or for that matter let anyone I remotely care about use their shady ass service.

  18. Re:That was interesting... by HotshotXV · · Score: 5, Insightful

    You think that Paypal is doing business on an unprecedented scale? Sure, maybe in the U.S., banks don't handle as much of a load, seeing as there are a million different branches... but look at credit card companie, and how there is never any downtime in their systems. You think that VISA's billing department, or the credit verification department, or many others don't do the same amount of business as PayPal? (if not more) Most of the comments are right - you don't try to implement a new interface or a new system without extensive load testing... If you can't do extensive load testing, you have to either phase things in VERY slowly, or scrap the update until the testing can be done.

  19. Re:That was interesting... by Sparr0 · · Score: 5, Funny

    s/laptop/thingamabob/
    s/500/300/
    s/600/200/
    s/1 100/500/

    and then... what he said.

  20. Re:That was interesting... by Sparr0 · · Score: 5, Informative

    oh, and one even worse quirk to my story... AFTER they negative-ized my balance, someone sent me a payment, which PayPal refuses to release to anyone until I pay them. So they have stolen money from someone else trying to legitimately buy something from me.

  21. Re:That was interesting... by chegosaurus · · Score: 5, Funny

    > Think outside the box.

    Why must it be a box?

  22. The "Check 21" Law by Skapare · · Score: 5, Informative

    This is the "Check Clearing for the 21st Century Act", commonly known as "Check 21". Basically it allows a bank anywhere along the path from where the check is first deposited, to its arrival for payment at your bank, to replace the paper check with a front and back image scan. The law provides that your copy of this substituted check must be treated like an original check for the purpose of things like using it as a receipt to show you paid. For example, if your landlord failed to record the fact that you paid the rent, but deposited your check anyway, the law requires this substitute check image (printed back to you by your bank) be accepted as proof the check was deposited just as the original would be.

    Banks are not required to do the image scan of checks, but they are allowed to do so. Banks are required to accept the image scan in place of those checks when the image scan gets done. If PayPal is allowing you to write checks against your account (but they would BE a bank if this happens, I'd think), they would have to update their software by October 28 to comply. More likely, if "Check 21" is an issue here, is that they may be adding some software to allow them to image scan checks made as payment to them. But the more they do like this, the closer they become to being a real bank.

    When an image scan is done, the check can be processed much faster because it can now be sent to the account holder bank electronically. This is where the "float" many people depend on can start to disappear. OTOH, your bank may be able to get funds into your account for checks paid to you that you deposit equally faster. There is a possibility that PayPal was doing things that depend on the "float". Many business and people have been doing that for years. Practices will now have to change.

    For more information:

    --
    now we need to go OSS in diesel cars