Every 5th Call At Dell Is Spyware-Related

prostoalex writes "Financial Express quotes a Dell executive saying that spyware is installed on roughly 90% computers out there. Right now 20% of all Dell phone support calls are spyware-related. University of Washington research this March published a moderate estimate of 5.1% PCs running spyware."

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Speaking of Dell support...

[memodude]

Here's a support transcript I had while trying to get info about upgrading my Axim X3i to Windows Mobile 2003 Second Edition: --- Dear , , I am a Supervisor at Dell and have gone through your previous mail. I apologize for the persistent trouble that you are facing. , I understand that you want to upgrade your Axim X3 to Windows Mobile 2003 Second Edition. , I would have loved to have provided you any information regarding the stated issue but please note that we are not trained to handle the software issues. To quickly resolve the issue, I would suggest you to contact our PDA support queue at: . Once you call this number, you will get an IVR menu, one of the menu options will be the AXIM PDA support; please select the same and you should be able to contact the PDA support. , I once again apologize for the inconvenience caused to you in this matter. Respectfully, Navin. DT D23212. Dell Technical Support My Axim X3i already has Windows Mobile 2003 with the A02 ROM. What I want to do is upgrade my Axim X3i to Windows Mobile 2003 SECOND EDITION. The X50 and X30 come preloaded with Windows Mobile 2003 SECOND EDITION. - Dear , Since the previous email agent is not available today, I am replying to your message so that we can solve your problem as quickly as possible. As per your email, I understand that you want to upgrade your Axim to Windows Mobile 2003. , I apologize for the inconvenience caused. However, please click on the link given below to download the ROM update for Axim X3: http://support.dell.com/support/downloads/type.asp x?c=us&cs=19&l=en&s=dhs&Sy stemID=PDA_AXIM_X3&category=0&os=PPCA&osl=en&devic eid=7810&devlib=7 Kindly follow the steps given below if you are unable to view the Dell website link: - * Log on to www.support.dell.com * Under ?Consumer? Section, click Home and Home Office?. * If listed, click on ?Troubleshooting (Dell KB)?. * Type in your Service Tag (Press Enter). * Now copy and paste the link in the address bar of the browser and click on ?Go?. I hope that this resolves the issue that you are facing. However if it persists, please email me the result of the steps given above. I assure you that I would do my best to resolve the issue. Thank you for choosing Dell. Respectfully, Daphne DT D31164 Dell Technical Support I have a X3i, not a X5. The X3i comes with Windows Mobile 2003. I want to upgrade my X3i to Windows Mobile 2003 ***Second Edition***. - Dear , Thank you for contacting Dell Technical Support. , if I understand the issue correctly you want to upgrade the software for the Axim , I would like to inform you that you can Upgrade From Pocket PC 2002 to Windows Mobile 2003. For assistance on this, please click on the following link: ?How Do I Perform the ROM Upgrade On My Dell? Axim Handheld Using the CD I Received From Dell?? http://support.dell.com/support/topics/global.aspx /support/kb/en/document?dn =1085099#Section1 I sincerely hope that the above information would have been helpful. If there is any issue with the system, please feel free to contact me. I shall do my best to solve it. It was a pleasure to assist a valuable customer like you. Faisal DT C68128 Dell Technical Support I am an owner of an Axim X3i. I was delighted when Windows Mobile 2003 Second Edition came out. However, my excitement was dampened when I learned that Dell would not be releasing an update for the X3 and X3i. I am unsure about purchasing Dell products again. I and 3396 other people (see petition at http://www.petitiononline.com/mod_perl/signed.cgi? WM03SE) would like your company to release a firmware upgrade for the new operating system for Axim X5, X3, and X3i devices. All current devices running Pocket PC 2002 or Windows Mobile 2003 are technically capable of running Windows Mobile 2003 Second Edition. I and many other people would be willing to purchase an upgrade to Windows Mobile 2003 Second Edition.

I hate you

[teeth]

...not because you think Kerry is a douche bag but because you think Bush is not.