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Soldiers Call for Engineering Tech Support

chuckfucter writes "Wired news writes that soldiers in the battlefield now have their own army of geek advisers whom they can contact whenever they need technical support. The stakes are much higher here, with troops asking about the structural integrity of bridges, roads, dams and airfields: Can this structure be safely used after sustaining damage from bombings?"

13 of 314 comments (clear)

  1. Just wait... by ulpb · · Score: 5, Funny

    Give it a few months and they'll outsource it to India like all the other tech support jobs.

  2. Wager? by Lord_Dweomer · · Score: 4, Funny
    Ah, techies rejoice. Just join the military tech support and never again worry that your job might be outsourced to India.

    --
    Buy Steampunk Clothing Online!
    1. Re:Wager? by BinBoy · · Score: 5, Funny

      Tech support: Tech support line -- Falluja office. Can I help you?

      Solider: Um... never mind.

    2. Re:Wager? by mouseyMousey · · Score: 5, Funny
      Or:

      support: Hello, tech support; how can I help you?

      soldier: Our tank is down - the radar's out, the tracking and targetting is out and the engine won't start - we're surrounded and the enemy are closing in on us.

      support: I'll just create a ticket for you. you need to use this number every time you contact us about this problem. but only this problem.

      soldier: jeez!

      support: have you tried rebooting your tank?

      soldier: of course we have. It still won't move.

      support: could you try again for me?

      soldier: no, this urgent and it won't make a difference.

      support: okay, ... go to your tank's control panel (you can find it in My Tank(TM)) and double click 'MS KillForeigners Pro' (hopefully you've had the friendly-fire patch applied).

      soldier: it's not there!

      support: are you sure? it should be; it's a standard application. we include it in all builds.

      soldier: it aint there. quick they're getting closer and they have armour peircing weapons.

      support: okay, i'll have to call a contractor because we don't actually support MS KF Pro. He'll be about two hours; he's stuck in traffic near a pub.

      soldier: [blood curdling screams followed by explosion and white noise]

      support: [to self] I hate it when that happens, we've got no way of getting those tickets off the system and it really distorts our performance under the service level agreement.

      [heard from the next cubicle] the person who deals with nuclear weapons is on his lunch break. Have you tried rebooting your intercontinental ballistic missile?

  3. Quality hardware by Anonymous Coward · · Score: 2, Funny
    Can this structure be safely used after sustaining damage from bombings?"
    Whatever brand of motherboard they're using, I want it.
  4. I can see it now..... by Vash_066 · · Score: 1, Funny

    In heavy Indian accent... "Thank you for calling the United States Army Tech support line, what is the problem today?" "excuse me i can't understand what your saying..." "I said what seems to be the problem today sir?" "I still can't make that out." "Sir, how can I help you?" "Umm well...OH MY GOD WERE UNDER ATTA....*line goes dead*" yup....how long before someone running for office has this outsourced to save the tax payers money?

    1. Re:I can see it now..... by Lifewish · · Score: 2, Funny

      "Hi, US Army tech support, how can I help?"
      "Ummm, the grenade holder on the front of my computer seems to be broken."
      "..."
      -----------
      "Hi, US Army tech support, how can I help?"
      "Hi, our computer system doesn't seem to be working."
      "Can you first check that it's plugged in properly"
      "Sorry, they bombed our generator and the lights are off"
      "..."
      -----------
      "Hi, US Army tech support, how can I help?"
      "Hi, some of the keys on this computer aren't working"
      "Sounds like you've got sand in the keyboard. Take the keyboard, hold it at 90 degrees to the table and rap it sharply to displace the dust."
      "OK" ***clong***clong***whirr***thud***WHOOSH*** "Um, I think I just bombed Baghdad..."
      "...what kind of computer is this?"
      "It's the control panel for our missile battery"
      "..."

      I predict a massive increase in the Iraq war casualty rate due to techs going postal.

      --
      For the love of God, please learn to spell "ridiculous"!!!
  5. Re:ACE. by Anonymous Coward · · Score: 1, Funny

    So its the same guys that stated "hell yeah it stands after a plane hits it, it was built that way" ? How can a civilian engineer tell if a bridge stands after a bomb hit ? Are there engineers that actually have seen lets say an iraqi rope bridge that has been mortared around 5 times and can tell if it holds a humvee or not ?

  6. oh.my.god. by Anonymous Coward · · Score: 5, Funny

    Thanks for calling the USMC technical support line.
    If you have been shot, press "1".
    If you have been bayoneted, press "2".
    If you want to shoot someone else, press "3".
    If you want to talk to a human being, a real nerdy type, the type you jock military type assholes used to bully in high school then you can kiss my safe, bunkered, hairy corn-fed ass. Yeah, not so clever now are you? Right, now Ive got your attention, lets talk about that wedgy you gave me in sixth grade...

  7. Re:I wanna hear about the REAL IT work by Anonymous Coward · · Score: 1, Funny

    Well, this is from 1991.

    The military's "combat cell phone" system is called MSE, Mobile Subscriber Equipment. It's kind of slick. Its all digital. There's a little box that's plugged into the phone that has crypto keys in it. The same keygen box plugs into...

    SINCGARS, the standard digital tactical field radio of the US military, which uses digital spread-spectrum frequency hopping. The key box is used not only to supply the various keys for encrypting, authenticating and decrypting signals, but also for salting the RNG for the freq hopping algorithm. SINCGARS is also used by Air Force FACs and CAS units to communicate with ground units.

    SINCGARS is used by EVERYONE in the US military.

    Above that, they have various satellite, VHF and UHF radio systems, etc. (TRITAC comes to mind, used for Division-Corps-Army comms).

    Military fascimile machines may be slow, but their data streams are encrypted also.

    The Signal Officers are in charge of keeping track of all the crypto boxes, distributing code books, etc. for the units they're attached to.

    Brigade and Division HQ units have signals units associated with them.

    But this is all from 1991 when I was a 2LT at SOBC, Ft. Gordon, GA.

    I'm sure some of the Jane's books have more details.

  8. Re:Responses by Cymsdale · · Score: 5, Funny

    It may make the difference between life and death.

    Then I'm glad they decided to use this method instead of AskSlashdot.

  9. Re:Oh Goodie by Canberra+Bob · · Score: 3, Funny

    Youre ignoring the main point - Saddam was behind Sept 11 ;)

  10. Re:ACE. by Anonymous Coward · · Score: 3, Funny

    Examples given were load-bearing estimates, structural damage estimates, trajectory calculations, etc. Absolutely none of the stuff your average PC geek would do.

    solider> *talking into a radio* my M16 is jammed and the enemy is closing in, what do I do?!
    nerd 1> have you tried installing GNU/linux on it? it never jams.
    nerd 2> Mister, install gentoo. It's the only way to be sure it wont jam again. You have to throw each bullet yourself but-
    nerd 3> *sigh* why would anyone install linux on an M16 while OSX is available for the AK47?

    and so on...