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Soldiers Call for Engineering Tech Support

chuckfucter writes "Wired news writes that soldiers in the battlefield now have their own army of geek advisers whom they can contact whenever they need technical support. The stakes are much higher here, with troops asking about the structural integrity of bridges, roads, dams and airfields: Can this structure be safely used after sustaining damage from bombings?"

29 of 314 comments (clear)

  1. Just wait... by ulpb · · Score: 5, Funny

    Give it a few months and they'll outsource it to India like all the other tech support jobs.

    1. Re:Just wait... by erick99 · · Score: 5, Interesting

      While corporate America likes to outsource overseas, the armed forces do not and they are not likely to allow their contractors to do so either. The last company I worked for handled only military contracts and we couldn't even get clearances for an engineer from India that was in the U.S., much less one that was still in India. For battlefield support, it isn't going to happen.

      --
      http://www.busyweather.com/
  2. Wager? by Lord_Dweomer · · Score: 4, Funny
    Ah, techies rejoice. Just join the military tech support and never again worry that your job might be outsourced to India.

    --
    Buy Steampunk Clothing Online!
    1. Re:Wager? by BinBoy · · Score: 5, Funny

      Tech support: Tech support line -- Falluja office. Can I help you?

      Solider: Um... never mind.

    2. Re:Wager? by mouseyMousey · · Score: 5, Funny
      Or:

      support: Hello, tech support; how can I help you?

      soldier: Our tank is down - the radar's out, the tracking and targetting is out and the engine won't start - we're surrounded and the enemy are closing in on us.

      support: I'll just create a ticket for you. you need to use this number every time you contact us about this problem. but only this problem.

      soldier: jeez!

      support: have you tried rebooting your tank?

      soldier: of course we have. It still won't move.

      support: could you try again for me?

      soldier: no, this urgent and it won't make a difference.

      support: okay, ... go to your tank's control panel (you can find it in My Tank(TM)) and double click 'MS KillForeigners Pro' (hopefully you've had the friendly-fire patch applied).

      soldier: it's not there!

      support: are you sure? it should be; it's a standard application. we include it in all builds.

      soldier: it aint there. quick they're getting closer and they have armour peircing weapons.

      support: okay, i'll have to call a contractor because we don't actually support MS KF Pro. He'll be about two hours; he's stuck in traffic near a pub.

      soldier: [blood curdling screams followed by explosion and white noise]

      support: [to self] I hate it when that happens, we've got no way of getting those tickets off the system and it really distorts our performance under the service level agreement.

      [heard from the next cubicle] the person who deals with nuclear weapons is on his lunch break. Have you tried rebooting your intercontinental ballistic missile?

  3. ACE. by Anonymous Coward · · Score: 5, Insightful

    "Wired news writes that soldiers in the battlefield now have their own army of geek advisers whom they can contact whenever they need technical support. "

    Ummm, wouldn't that be the Army Corp. of Engineers?

    1. Re:ACE. by AKAImBatman · · Score: 5, Informative

      Actually, if you read the article, they're doing USACE type stuff. Examples given were load-bearing estimates, structural damage estimates, trajectory calculations, etc. Absolutely none of the stuff your average PC geek would do. It seems that when Wired picked up the story they decided that it needed more of a "geek" spin to it. *shrug*

    2. Re:ACE. by Anonymous Coward · · Score: 3, Funny

      Examples given were load-bearing estimates, structural damage estimates, trajectory calculations, etc. Absolutely none of the stuff your average PC geek would do.

      solider> *talking into a radio* my M16 is jammed and the enemy is closing in, what do I do?!
      nerd 1> have you tried installing GNU/linux on it? it never jams.
      nerd 2> Mister, install gentoo. It's the only way to be sure it wont jam again. You have to throw each bullet yourself but-
      nerd 3> *sigh* why would anyone install linux on an M16 while OSX is available for the AK47?

      and so on...

  4. Re:Responses by AKAImBatman · · Score: 4, Interesting

    Indeed. I actually think this makes a lot of sense. Information is ALWAYS a big problem on the battlefield, but getting the pertinent information is even more important. Having a "tech on call" for various engineering matters provides the troops with an advantage similar to that of getting the Army Corp of Engineers out there. (Need to cross a river? Build a bridge! :-))

    My only thought is that this should be extended much further. Instead of just "techie" issues, there should be something similar to the Naval concept of a Combat Information Center. You see, on a ship of war, all information flows through the CIC. It's the responsibility of those in CIC to process the information and route the results and guesstimations on to the proper area of the ship or fleet. Now imagine if we stuck a Zepplin above the heads of our troops.

    It could fly high enough to be out of range of just about everything except a Mig-29, and provide a line-of-sight communications center. The Zepplin could take information from onboard sensors, satellite readings, intel, other ground troops, and a variety of other sources, then route the most important information and estimates to the battlefield.

  5. Re:Doesn't really belong in "IT"... by chuckfucter · · Score: 3, Interesting

    I couldn't find a better section, science didn't exactly fit, IT was the best fit, think about IT and what it is, information technology, it is in itself, abstract, ergo, I defend the section I submitted to.

  6. Yup this makes sense... NOT! by Anonymous Coward · · Score: 4, Insightful

    So has anyone ever seen how long it takes to get a building checked out by a civil engineer and now your telling me people are going to do it over the phone whithout even seeing the damage to the beams?

  7. Re:it makes sence by BiggerIsBetter · · Score: 3, Insightful

    Protect you from who? It's the rest of the world that's worried about the US, not the other way around. It certainly makes sense to have better information on a battlefield, but surely it's more about reducing casualties - especially "friendly fire" on both your own and allied troops.

    --
    Forget thrust, drag, lift and weight. Airplanes fly because of money.
  8. Special Skills Draft Information? by IvyMike · · Score: 4, Interesting

    Back in March, the selective service began planning the procedures for a "Speical Skills" draft, which is a hypothetical draft of "Americans with special skills in computers and foreign languages."


    "Talking to the manpower folks at the Department of Defense and others, what came up was that nobody foresees a need for a large conventional draft such as we had in Vietnam," said Richard Flahavan, a spokesman for the Selective Service System. "But they thought that if we have any kind of a draft, it will probably be a special skills draft."

    Just to clarify: they're not talking about actually drafting such workers yet; they just want procedures in place if they do need to do a draft. (This strikes me as somewhat ominous, in spite of their claims that it's a remote possiblity, but that could be my own paranoia.)

    They already have the procedures in place to draft medical workers (up to age 44!) if it ever becomes necessary. The article doesn't say, but I would anticipate that an IT worker draft would have a similar age spread.

    This article was back in March; anybody have any more recent news?

  9. I wanna hear about the REAL IT work by Travoltus · · Score: 3, Insightful

    such as what they're doing in the areas of signal security and preventing interceptions/jamming of transmissions on the battlefield. How do they authenticate who's talking to who? How do they keep the enemy from listening in?

    --
    --- Grow a pair, liberals... stop letting the Republicans bully you!
  10. "Now has?" They've been there all along by poptones · · Score: 5, Interesting

    These are the same folks who designed most of the dams under the TVA. They designed the steel mesh "tires" on the MOON ROVER, for pete's sake! I'm 40 years old and even I was a kid when that was happening.

    It's a way cool place to tour if you're in the area. Don't know if they still have the hangar-size scale model of the san francisco bay but if they don't there's sure to be something equally impressive occupying that space.

  11. Outsourcing IS actually possible by tehanu · · Score: 4, Interesting

    A lot of people have made comments about the possibility of this being outsourced. While most of the comments are meant to be funny, I think it is definitely possible that it could be outsourced. Remember that the philosophy of Bush and Rumsfeld et al. is that the US army should be *small* and practically every function of the US army that doesn't involve holding a gun and shooting should be outsourced (mainly to private US companies like Halliburton). Actually, considering that even some US government staff in Iraq are guarded by private guards, even holding a gun and shooting is outsourced to some degree. I've read articles that said that in the first Gulf War something like 1 in 100 of the people working for the US army were private contractors, but in the second Gulf War, something like 1 in 10 are from private (US) companies. As events in Iraq show, even things like interrogation of prisoners is conducted by private contractors.

    Of course a major problem with this is that you can't order engineers from a private company to go out under fire to fix a bridge/power plant etc. while you can with army engineers. The other major problem is who will punish private contractors who say torture prisoners or accidentally (or even deliberately) kill or injure civilians. If they are in the army they could be investigated and court-martialed, but I think for private contractors it is much murkier. I think the general rule is that they are under the rules of the local government, but well, in a lot of these places, local government is hardly existent or very corrupt.

    1. Re:Outsourcing IS actually possible by Bastian · · Score: 5, Insightful

      If we're talking small government in terms of decreased spending, then Halliburton is a terrible example. I fail to see how handing a cost-plus contract to a company without any bidding process whatsoever is a good way to save money. It may sound good in theory, but in practise I imagine that it's a lot like giving some random guy a blank check to go get you some beer instead of walking to the store yourself.

  12. Re:Oh Goodie by AKAImBatman · · Score: 5, Insightful

    Over how many years?

    Who gives a damn? The guy used nerve gas on his own city, pushed little kids out of helicopters, randomly terrorized his people with the police force, turned a blind eye to his kids raping women, and a lot of other crap that the body count just doesn't do justice to!

    America killed at least 100,000 in 2 years. I'd be willing to say America has the higher rate of killing Iraqi civillians.

    Listen up, you sanctimonious son of a bitch: The US troops aren't killing people. The remnants of Saddam's forces are. Just like they've done for the last two DECADES. Only now, assholes like you blame it on people like my brother who are PROTECTING people over there. He nearly lost his life protecting Iraqis on MANY occasions. And you know what? The IRAQIS are THANKFUL he's there. In fact, civilian support is one of the few things that keeps him alive.

    So get off your GODDAMN high horse, and recognize that the US has actually DONE A GOOD THING. You can argue with the reasons for starting the war, but don't you DARE blame deaths caused by Saddam's regime on our troops.

    Ok moderators, I've said my peace. Do your worst. :-/

  13. Re:it makes sence by Corporate+Troll · · Score: 5, Insightful
    Keep in mind two large northern and southern land borders, and two large coasts.

    Yeah, sure.... the Canadians and Mexicans were just waiting for you to lower your defenses in order to conquer, plunder and rape defenseless Americans... Americans who are unarmed by definition, after all they don't have right to bear arms to form militia.

    The two large coasts? You need an industrialized nation in order to attack those (airplanes/warships). China could *perhaps* do that. Europe is out of the question: we barely have enough military to defend ourself if anyone would like to invade us.
    Besides, the US under attack would immediately recall all troups in Iraq. Be damned civil war in Iraq if you've got bigger problems at home.

  14. oh.my.god. by Anonymous Coward · · Score: 5, Funny

    Thanks for calling the USMC technical support line.
    If you have been shot, press "1".
    If you have been bayoneted, press "2".
    If you want to shoot someone else, press "3".
    If you want to talk to a human being, a real nerdy type, the type you jock military type assholes used to bully in high school then you can kiss my safe, bunkered, hairy corn-fed ass. Yeah, not so clever now are you? Right, now Ive got your attention, lets talk about that wedgy you gave me in sixth grade...

  15. Re:It's called AWACS by WhatAmIDoingHere · · Score: 4, Informative

    "MOAB penetrates deep underground"

    Massive Ordinance AERIAL Burst.

    Most of the rest of what you've said, the AWACS thing with facial recognition, is a bunch of fake shit too.

    --
    Not a Twitter sockpuppet... but I wish I was.
  16. Re:Responses by Cymsdale · · Score: 5, Funny

    It may make the difference between life and death.

    Then I'm glad they decided to use this method instead of AskSlashdot.

  17. Re:Open Source and Military abuse! by rale,+the · · Score: 5, Insightful

    Is this a joke? If you don't want a piece of code you wrote to be used in a certain way, then license it in a way that takes that into consideration. Of course, at that point, its no longer "free and open", its "free unless i don't like what you're doing". If you actually submit code to larger projects, where you don't have control over the licensing, well... too damn bad. Either don't give it away for free, or live with it. Nothing is being 'abused' here, but hey, thats common sense, and your post smells more like a troll then that of a real, concerned programmer who submits to open source projects.

  18. Re:Oh Goodie by Canberra+Bob · · Score: 3, Funny

    Youre ignoring the main point - Saddam was behind Sept 11 ;)

  19. Re:it makes sence by MemoryDragon · · Score: 4, Insightful

    The funny thing is even if Europe had the ressources to fight sever offensive wars, it in its current state would not, the people are fed up with war and have been fed up with it since WW2 (you need severe reasons to drag the average European into a war, he/she would feel would be justified, Iraq was the classical example of not how to do it).

    On the other hand, Europe is a good buffer zone for the US and always was. Europeans prolly would start to fight tough once they are attacked. Europe in its current state should not be underestimated as a defensive force but as an offencive, forget it. The mentality of the people is not like that.
    Even if there are lots of problems with the transatlantic relations (most are caused by the idiotic Bush government) Europe still is the best ally the US can have against an atlantic coastal attack, most attackers who would try it that way, would get stuck way before, with around 500-800 million people working actively or passively against them und ultimately being stuck in Europe with an unresolvable resistance situation.

    But having Europe attacking the US, there is no way, even if the US was unable to defend itself. Despite all the shoutings and problems, no western European even would get the idea, to attack the "brothers" in the US, although the younger brother currently has a big problem :-) .

  20. Re:Open Source and Military abuse! by jlanthripp · · Score: 5, Interesting
    If it means anything to you, there is at least one Congressional Medal of Honor recipient who was a Conscientious Objector, and served the military as a field medic. At some level he decided that helping his fellow soldiers live to go home was of some merit, as long as he wasn't actually pulling the trigger.

    Desmond Doss, a medic and Conscientious Objector from Rising Fawn, Georgia, received the Medal of Honor on 12 October 1945 for actions on 5 May 1945 at the Maeda Escarpment, Okinawa with Company B of the 77th Infantry Division. He disregarded heavy enemy fire and lowered between 50 and 100 (Doss claimed it couldn't have been more than 50, while the men of his unit said it was 100) wounded men down the escarpment on a rope, using a tree stump as a pulley.

    He was wounded twice on 21 May 1945. The first wound was received when he stepped on a grenade that had been thrown into the foxhole he shared with 3 other men. The second wound, a bullet to his arm, was received as he helped another wounded soldier to safety.

    He also received a Bronze Star for actions at Leyte earlier in the war.

    PFC Doss went on to donate his $100/month MoH stipend to the Civilian Defense Rescue Service of Walker County, Georgia.

    BTW, I live in Walker County, Georgia and had the pleasure of meeting Mr. Doss a few years back. I had to shout into his hearing aid for him to hear me. You'll never meet a nicer man.

    --
    "Alcohol, Tobacco, & Firearms" should be a convenience store, not a government agency.
  21. Combat engineers / Corps of Engineers by BrotherZeoff · · Score: 3, Informative

    As a former Army Engineer officer, and former structural engineer, I'm a little skeptical of this article.

    Engineer units and officers, who are already organic to Battalion (500ish troops) and above, are trained to do this sort of thing (bridge load surveys). For very complicated structures, I can see a need to contact a consultant "in garrison" somewhere who can do a more advanced structural model, but I'd think that would be quite the exception.

    I think the article is misleading. The Army has had to evaluate the strength of existing bridges for years--since WWI or before--and has trained and integrated units and leaders with the capability to do so. Before 2004, tank commanders didn't just guess about whether a given friendly or enemy bridge would hold their vehicle.

  22. Re:The US army by kidgenius · · Score: 3, Insightful

    Notice how as the armies of the world get more advanced and better weapons, that certain tactics that were used in the past that killed many more innocents, are no longer used. Take carpet bombing for example. How many times, during previous wars, have certain areas been bombed, with thousands of pieces of ordinance, with no regard as to where the individual bombs fell? Now, we have smart weapons that can take out one specific building, with minimal impact to the surrounding area. Yes, there are times that the intelligence is incorrect and the wrong building is targeted, and innocents die. BUT, there are far fewer innocents being killed nowadays, then in the days of past. Also, I would recon that more innocents have been killed by their own people (i.e. suicide bombers) than have been killed by the US military.

  23. Re:Blogs? by AKAImBatman · · Score: 3, Insightful
    I wasn't going to respond to any posts, but your request is reasonable enough. I've actually had the opposite experience of yourself, finding that most Iraqi bloggers have been positive about the war. Here's a few I was able to dig up:

    Healing Iraq

    Road of a Nation

    this is indeed important for me ,not only for me but I thing for all Iraqis and free people in the world ,I strongly support GWB ,this man I very admirer ,is a very brave man ,and he is always keeping his promises and words ,and fight evil every where ,and what he did for me and my family ,is something we will never forget ,he free us from the evil and torch of the murder ,that roles us with fire and kill .

    Iraq & Iraqi`s

    I have come back from Basra yesterday, filled with happiness about the American election result which I stayed awake all night to follow for the first time of my life.

    And also I hear the news of many other countries helping with what ever they can with rebuilding Iraq and that's not a jock or a lie, because I saw with my own eyes the warehouse where the equipments and tools and materials sent to Iraq for rebuilding it by those countries, an unbelievable stock of every thing, thousands of police cars, hundreds of army vehicles thousands of sealed containers, electricity transformers and many thing I don't know what is it and it was by a coincidence when I had to visit the warehouse for some business actually to supply them with employees with different qualifications hundreds of them with the condition that they should be Iraqis, because these countries are trying to solve unemployment problem as well. I even told my friend who was with me in that visit "if all Iraqis knew about the things stocked and happening here they will stop complaining and they will have enough patience to wait for the better days to come.

    Dear Raed

    On the long list of things that I have not seen or experienced before the fall of Saddam I can now add a new item, Eid al-Ghadeer. Happy Eid al-Ghadeer to you all.

    Iraq the Model

    It's another sad day here in Iraq..
    The terrorists have resumed their evil plans as we expected before and their bloody attack today targeted both, Iraqi civilians and American soldiers and unfortunately this is not going to end soon.
    [..]
    God bless the souls of the Iraqis and Americans who fell today and may God help their families.
    We are so sad today but we will not despair.

    Messopotamian Blog

    Congratulations to all American people and to our Iraqi people for this great outcome of the American Elections. This was a great statement by the American people; a statement showing the quality and backbone of this people and affirming their worth and qualification as world leaders. Now that this matter has been settled in satisfactory manner, in my humble opinion; we should emphasize that this is no time for division and rancor. Senator Kerry has acted in very dignified manner when he did not allow the matter to drag, and has shown his patriotism and sense of responsibility and awareness that the interests of the country at these times require national unity and putting this election campaign behind our backs to concentrate on the momentous tasks ahead. Yes at times of war and conflict, the unity of the nation and putting high