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Nintendo Vows to Fix Any Dead DS Pixels

Posted by Zonk on from the that-be-customer-service-with-an-N dept.

islandroots writes "In a statement issued soon after the problem came to light, Nintendo is offering to inspect and even fix the pixel problem at no cost as long as the machine is returned within the one-year warranty period. From the article: 'With a small number of Nintendo DS screens, one or two dots on the screen may appear to be 'stuck' on a particular color, such as white or red. This effect is caused when a particular pixel (the dots that make up the screen) is not working properly, even with the high quality standards set by LCD manufacturers. You will find this situation is common in many LCD devices, (PC monitors, televisions, cell phones, etc.)'"

4 of 57 comments (clear)

  1. How sad this is news... by Anonymous Coward · · Score: 1, Interesting

    A company announces it will actually fix the product they sold to you if it's in the warranty period. Really, this is the least to be expected from a warranty!

  2. Re:Wow. by xenocide2 · · Score: 3, Interesting

    Its not the price, but the fact that the LCD real estate is smaller. If there's one pixel broke on a laptop screen, you have to replace the whole thing to fix it. On the DS, you replace one of the screens, which are less likely to have faulty pixels to begin with. I'll find it interesting to see how this stacks up against the PSP, which has a larger single screen.

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    I Browse at +4 Flamebait

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  3. Re:not now :) by specialJay · · Score: 5, Interesting

    I received my DS preordered from EBGames on Monday, and it arrived with one dead pixel. Before even hearing about their support policy, I called up Nintendo and was told that they would send another unit out to me immediately. When I receive the new unit, I am to return the defective one in the UPS return box provided, and ship it back to them. All this at no charge to me as long as they receive the defective one within 21 days.

    In the meantime, I have been ignoring that problem pixel. =)

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    Jay Bibby reviews Flash and casual Web games at... http://jayisgames.com
  4. I got one too by durtbag · · Score: 1, Interesting
    I bought two, one for me and one for my gf. Mine is ok but my gf's has one white DOA in the -X,-Y quadrant of the touch screen. Having a slight OCD problem, the pixel in question annoys her to no end.

    Thank you Nintendo for offering to fix this. I almost had to give up mine in the interest of domestic tranquility.

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    itadakimasu