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Open Source Word-of-Mouth Advertising

An anonymous reader writes "Plenty of corporations are willing to hire shills to generate buzz for a new product. But what people don't need to be paid to promote? Boston company BzzAgent found that their volunteers promote products simply because it makes them feel good. The NYT Magazine interviews several 'agents'. The volunteers cite the feeling of being 'on the inside', like sharing opinions with others, and enjoy feeling altruistic. Has Madison Avenue figured out what open source developers knew all along?"

168 comments

  1. incentive is not always about money by iclod · · Score: 3, Interesting

    i can certainly relate the advantage of word-of-mouth to a game site that i'm working for. there's a strong community forming and new players are coming from word-of-mouth (or text-of-email) because of existing players' experience in the game.

    of course a bit of incentive wouldn't hurts, but it doesn't have to be in monetary term. it can be in the form of being credited or recognized.

    the only catch is you need to stay good, because of the old marketing saying - a good mouth told 3, a bad one told 10.

    the article mentioned "revealing her (the marketer) identity, she said, would undermine her effectiveness as an agent.".

    it's similar to teenagers never listen to their parents about what is good for them, but peers always have a greater influence.

    1. Re:incentive is not always about money by Coryoth · · Score: 5, Insightful

      Alternatively, instead of going for word of mouth you could just shamelessly push your product on Slashdot pretty much every post you get, doing your best to sound on topic and/or karma whore in the hopes of getting modded up into visibility. I know I've seen plenty of people trying that strategy around here. Maybe you should give it a go - it might work for you to...

      Jedidiah.

    2. Re:incentive is not always about money by utopianfiat · · Score: 1

      i can certainly relate the advantage of word-of-mouth to a game site that i'm working for. and advertisement via slashdot. :-P

      --
      +5, Truth
    3. Re:incentive is not always about money by Walt+Dismal · · Score: 4, Funny

      This is why I run naked through Starbucks shouting "I LOVE my new HP computer with an Intel processor and Microsoft operating system! I love my X-Box!" It makes me feel like I'm getting the attention I deserve while influencing my peers.

    4. Re:incentive is not always about money by Pandora's+Vox · · Score: 2, Interesting

      Almost more important than the /. audience getting to see it is the boost to your Google pagerank that you get for having a post within the first 100 or so that doesn't get modded down. It's a SEO person's wet dream.

      -Leigh

    5. Re:incentive is not always about money by iethree · · Score: 3, Interesting

      very true. I know lots of aps and games on the web that are free that people advertise, not for money or a sense of belonging, but becasue they're simply great. Example: Counter-Strike, when it first came out there was no profit involved, it was just good software that spread like wildfire through word of mouth (or keyboard) because it was just plain good. The same thing is happening with things like Firefox and mods like Natural-Selection. They grow and spread through word of mouth "advertising" simply becasue they are great applications and when people find something good they can help but share it.

    6. Re:incentive is not always about money by Lost+Dragon · · Score: 1

      That idea is appalling! Mmm.. The smooth rich taste of Laramies.. I applaud your efforts to point out this horrible atrocity.

    7. Re:incentive is not always about money by Soko · · Score: 4, Funny

      True enough.

      Whenever I can, I link to my friends book - which was featured on Slashdot last month. I do keep things on-topic of course - I don't want to shill his book, just point out every instance where it would be helpful - like "Clearing viruses from Windows? It's easy with Knoppix - go get this book to show you how." in respone to a lament about a tough to get rid of infection.

      Since I'm advocating a purchase, I am advertising, but moreover trying to be helpful - to my fellow /.ers as well as my friend.

      Soko

      --
      "Depression is merely anger without enthusiasm." - Anonymous
    8. Re:incentive is not always about money by Pxtl · · Score: 1

      Mod parent funny, not insightful. Look what its replying to.

    9. Re:incentive is not always about money by Eric+Giguere · · Score: 4, Funny

      you could just shamelessly push your product on Slashdot pretty much every post you get

      Surely nobody does such a thing!

      Eric
      Buy my upcoming book | Buy my previous books | Learn why Vioxx reduced spam
    10. Re:incentive is not always about money by Saeger · · Score: 1
      I wonder what kind of mindset it takes to be a borderline-spammer who's able to shamelessly promote like that. Is it more greed, or just desperation? e.g. Give these people a million dollars to go away and would they stop their bullshit, or would they get a sparkle in their eye for their 2nd million? I'm thinking it's more desperation than greed that most people resort to slimy Amway-type persuasion.

      --

      --
      Power to the Peaceful
    11. Re:incentive is not always about money by Anonymous Coward · · Score: 0
      Indeed! I was just reading an article (actually a press release about a longer article) about the "physics" of
      how regular word of mouth compares with "opinion leader" word of mouth (the latter being ie a review in the New York Times or a review/article link on Slashdot) in the making of bestselling books.

      /. wasn't mentioned in the above-linked article, but it was mentioned in the blurb that I followed to it.


  2. However, exposure by utopianfiat · · Score: 4, Insightful

    exposure may be the thing that hurts many people trying to spread their product. Although linux was held in high regard among many people for a long time, a good majority of the mainstream populace are still unaware of it simply because mainstream people are fed mainstream media.

    --
    +5, Truth
  3. Can't beat True Believers by mordors9 · · Score: 4, Insightful

    Just look at the evangelism of some of the gentoo users. They are completely dedicated to spreading the word. On some OS or Tech News sites, there are few distro related posts that doesn't have a gentoo disciple posting a follow up about the superiority of their distro. This would be massive free advertising if some commercial product would get that kind of devotion.

    1. Re:Can't beat True Believers by Lispy · · Score: 3, Insightful

      Well, if this was true then everyone would be using Linux since their next door geek keeps telling them "Windows sucks!".

      The truth is, zealots can get annoying...

    2. Re:Can't beat True Believers by Coryoth · · Score: 4, Insightful

      Just look at the evangelism of some of the gentoo users.

      Though, to be fair, that can be as damaging as it can be helpful. A lot of advertising is about association - you associate a product with a certain lifestyle, or try and break traditional associations about the product. In the case of the Gentoo evangelists they do a fine job of furthering the association of Gentoo with die hard geeks. Unfortunately they also tend to further the association of Gentoo with 1337-speaking h4x0r wannabes who just want to look cool and extra-1337.

      Please note, I'm not saying that's what the Gentoo community actually is - just that that's the association that a lot of Gentoo zealots (i.e. the most vocal ones) tend to help promote.

      Word of mouth can work as much against you as for you. While the evangelists helped the initial growth of Gentoo, they've also helped box it into a small limited market where it will stay until perceptions change.

      Jedidiah.

    3. Re:Can't beat True Believers by Scott+Wunsch · · Score: 3, Interesting

      Remember OS/2? There were a lot of "true believers" trying to spread the word about OS/2 (myself included). Heck, they even formed Team OS/2, all to promote this commercial product made by IBM.

      And it worked great, too! That's why everybody uses OS/2 today... er, waitaminute.

      --
      \\'
    4. Re:Can't beat True Believers by Anonymous Coward · · Score: 0

      Ubuntu is the new gentoo. If it is possible, I think they are more anoying than the gentoo users.

    5. Re:Can't beat True Believers by gonaddespammed.com · · Score: 2, Funny

      You meant g3nt00, surely? Gentoo is actually a very good distribution, very well documented. There is a lot of useful information in their forums aswell, just a matter of sifting out the good stuff. Pitty emerge sync's take so long though.

    6. Re:Can't beat True Believers by ozbird · · Score: 1

      Pitty emerge sync's take so long though.

      You can speed up sync's by excluding categories that you aren't interested in e.g. games. This was added to a recent, probably "unstable", version of portage - this also has various sync speed-up changes that may help.

    7. Re:Can't beat True Believers by bluGill · · Score: 3, Interesting

      Ahh, but if you are in that narrow focused community... In the case of gentoo that is good. I use unix myself and am deep into it, but it doesn't take me much reading about gentoo to realize that it is only for hard-core computer people. Gentoo's word of mouth is actually perfect, it is spread by and to the people who would use it for the most part, in such a way that it turns off people who shouldn't use it anyway.

      By contrat, for the average person on the street linux is ready for their comptuer - IF they install Suse, mandrake, or the like. Everything works out of the box and is easy. (easier than Microsoft Windows if you install yourself) However for someone like me who grew up with BSD (back when you were either BSD ot SysV), those two just don't cut it. The do everything for you additude gets in my way. I love FreeBSD, but the experts there have told me that Gentoo (or slackware) are the best linux distributions if you need something that FreeBSD doesn't support as well.

    8. Re:Can't beat True Believers by Anonymous Coward · · Score: 0

      Indeed, but why [APPLE] not [APPLE] an even [APPLE] more [APPLE] to-the-point [APPLE] example? ..Like SuSE or something ;)

    9. Re:Can't beat True Believers by empaler · · Score: 3, Insightful

      People are more likely to listen to others who are not too different from themselves. If you and I like the same coffee, I'd be more prone to listen to your advise about tea, whereas I probably wouldn't listen to someone who shuns coffee altogether.

    10. Re:Can't beat True Believers by Cyno · · Score: 1

      I would argue that believing in something because it is good (for some/most people) and free (so they can afford to live) and directly impacts reality in a possitive way is better than believing in something you can't prove actually exists and possibly has no direct impact on reality (besides the sum of the actions of its believers).

      This is why I think science would make a good religion.

    11. Re:Can't beat True Believers by @madeus · · Score: 1

      In the case of gentoo that is good. I use unix myself and am deep into it, but it doesn't take me much reading about gentoo to realize that it is only for hard-core computer people

      I don't think that's true at all. Gentoo is VERY misunderstood, mostly by IRC script kiddies.

      Gentoo is not some 1337 power user distribution, and neither for that matter is Slackware. Slackware IS an appropriate distribution for people looking for a FreeBSD style desktop Linux distribution. Gentoo falls into a similar category, but it has an inferior install procedure, and emerge isn't as good as Slackware's package install system (and believe me, I'm no fan of Slackware).

      Neither have actual package management, making them both unsuitable for most commercial environments, and Gentoo doesn't even have an installer to speak of. That's not a FEATURE, as much as it's dressed up to be, it's just utterly backwards. Sure I could manually build and install Linux from scratch but the last time I did was around 1995 - since then the only other time I've gone through the hassle of install the entire OS from scratch was in 2001 with HURD (and that's only because there was no installer).

      Gentoo is (really) for ricer's.

      http://funroll-loops.org/ explains the issue so well, so I won't repeat the arguments here. But really, Gentoo is just an utter waste of time.

      You only have to read some of the statements on the site to see how utterly clueless some of the users advocating it are:

      "if you use debian heres a warning (at least if you enter the debian channel): dont come in as root, you never hear the end of it, which was very annoying."

      "I don't think that Debian can really compete with Gentoo. Sure it might be okay, but when it comes to dependencies, you probably are still going to have to get them all on your own. Or is there something like portage in the Debian world as well?"

      "I am a long time Gentoo user, so take what I say with a grain of salt, but I believe that as hardware gets faster, it makes sense to migrate to a largely source-based Linux system. Binary packages encourage inconsistency and incompatibility, whearas source encourages unified development frameworks and integration."

      It's a wonder some people's brains just don't implode, I swear.

    12. Re:Can't beat True Believers by IncohereD · · Score: 1

      Gentoo falls into a similar category, but it has an inferior install procedure, and emerge isn't as good as Slackware's package install system (and believe me, I'm no fan of Slackware).

      Neither have actual package management, making them both unsuitable for most commercial environments, and Gentoo doesn't even have an installer to speak of.


      Oh man. I spent about two years tracking Mandrake development (cooker) religiously, and still am a big fan of URPMI for package management. But to say portage is not a package manager is just preposterous. The only thing I really miss is the reverse dependency checking when you uninstall something (although it's apparently coming soon), but it has other things to compensate.

      The most recent thing I found very helpful was when the latest gconf kept my Gnome desktop from booting properly (setting any locale other than the default would just completely hork your settings in 2.8.(=2). I found a patch for the problem on Gnome's bugzilla, and was able to do the various ebuild install steps manually and patch before I compiled. If I was still on cooker, I would have had to wait for two minor version updates before the fix was in, or else just compile all of Gnome from CVS manually and break the whole dependency chain. With Gentoo I got it done in a couple of hours, submitted a bug, and a new ebuild was in unstable within about 48 hours.

      Maybe this is possible with src.rpms, but it never seemed like the obvious thing to try on an rpm centric distro.

      Gentoo is certainly not perfect, but I've stuck with it for about a month now. It's method for specifying what individual packages you'd like to be unstable is also much better than Mandrake's. Sure you can install some random packages from cooker on a stable release, but they specifically won't support anything other than a stable release, or a full cooker system.

    13. Re:Can't beat True Believers by @madeus · · Score: 1

      Oh man. I spent about two years tracking Mandrake development (cooker) religiously, and still am a big fan of URPMI for package management. But to say portage is not a package manager is just preposterous. The only thing I really miss is the reverse dependency checking when you uninstall something (although it's apparently coming soon), but it has other things to compensate.

      I would say I'm happy without having to have package management on the desktop, where I'm more likely to want to do whacky stuff (CVS builds of X/GNOME), but for any serious work I think package management (ala deb/RPM, even Sun's PKG) is the way to go. I honestly don't consider Gentoo to have package management, just a way to install packages and satisfy dependancies.

      I need to be able to rely on the ability to install and uninstall both the particular package and it's dependancies, have very specific build dependancies, and the ability to check the integrity of all binaries on the system against what the package management system expects (partly for security reasons, but primarily to ensure compatibility and make debugging faults easier).

      I find this important because it's often - even usually - not me that's ends up using the software. I often need to be able to say to the end user/on call worker/operations guy, "Just install this .deb and it will not only install the software, but check for dependancies, check for any custom hacks to relevant dependancies and request to remove any incompatible or conflicting software and replace them with known compatible versions where applicable", this greatly reduces the propensity for them fubaring the system and is definitely worth the brief time it takes me to write a control file and then run 'dpkg --build'.

      It's also still possible to do 'funky' stuff on the desktop with src packages: Just download the src package, tweak, rebuild package, use 'dpkg -i' (or equivalent), ideally give it a custom name/version) and install, maintaining the integrity of the system.

      On the FreeBSD servers here, because of the ports system I find people often do lots of horrible hacky things because the flexible nature of the ports system encourages it to some degree (which is not a flame, just my experience here and in previous environments with both FreeBSD and Slackware), and I can only imagine the similar dubious hackery if using Gentoo on servers.

  4. Huh? by goofyheadedpunk · · Score: 5, Interesting

    This is open-source how?

    I didn't know that some company had developed a proprietary speech format that just happened to be good at spreading advertisements. I also didn't know that those of us that are in the OSS community developed our own speech format to be used freely by the masses.

    I guess I learn something new everyday.

    --

    What if the entire Universe were a chrooted environment with everything symlinked from the host?
    1. Re:Huh? by Eric+Giguere · · Score: 4, Interesting

      Yeah, this kind of "viral marketing" is nothing new. Time Magazine published an article in 2000 about the viral marketing efforts for Christina Aguilera that helped her "make it". Plenty of software companies already have "Team XXXX" or "MVP" programs that reward non-employees who answer questions and help others fix problems, and most of them do it for no payment. Those latter programs usually start as a grassroots, informal kind of thing, though, and these guys are trying to formalize the process to make it more predictable and more controllable.

      Eric
      Tired of MySQL? Develop with ASA for free (that's my viral marketing plug!)
  5. I'd volunteer to say: by mikey573 · · Score: 0

    I love slashdot.

  6. Well, duh?!?! by FreeLinux · · Score: 1, Interesting

    Just look at the fan boys in the Open Source world. Look at what happens when I utter the words:

    vi
    emacs
    Gentoo
    KDE
    Gnome
    Linux
    *BSD
    Wind ows????

    1. Re:Well, duh?!?! by Anonymous Coward · · Score: 0

      Obligatory Family Guy:

      Yankees suck. Mets suck. Knicks suck.

      *smack*smack*smack*

      Krypton sucks.

    2. Re:Well, duh?!?! by maxwell+demon · · Score: 1

      You forgot Mozilla!

      --
      The Tao of math: The numbers you can count are not the real numbers.
  7. SpreadFirefox by ewithrow · · Score: 4, Insightful

    Firefox has been a 100% grass-roots effort to date. SpreadFirefox.com, the site devoted to informing people about Firefox's benefits over IE, has 35,000 members, basically volunteers that provide free advertising.

    Everything is not well though. They are being a little too secretive about the status of the NYT ad, which garnered $250,000 from the community. Threads have begun to pop up about what exactly happened to the ad, and some people are starting to whisper "refund":

    http://www.spreadfirefox.com/?q=node/view/4700

    http://forums.mozillazine.org/viewtopic.php?t=1721 76

    1. Re:SpreadFirefox by Saeed+al-Sahaf · · Score: 1, Insightful
      The problem with the NYT ad was that it was going to be some full page Leftist diatribe promoting Open Source as the solution to the worlds problems, and of course the savior that will fight the Evil Microsoft. What they should have done was hire a sharp ad agency AND PROMOTE FIREFOX without the ax grinding.

      Anyway, an ad in the NYT is hardly "word of mouth".

      --
      "Who are in control, they are not in control of anything - they don't even control themselves!" - Glen Beck
    2. Re:SpreadFirefox by Anonymous Coward · · Score: 0

      So you've seen the ad then?
      I think not. Stop making stupid claims you know nothing about jackass.

    3. Re:SpreadFirefox by Saeed+al-Sahaf · · Score: 1

      Actually, when the ad was proposed, Mr. Coward , there was quite a bit of talk from those "in the know" about what it would contain. Do you, Mr. Coward , know something different?

      --
      "Who are in control, they are not in control of anything - they don't even control themselves!" - Glen Beck
    4. Re:SpreadFirefox by Anonymous Coward · · Score: 0

      oh ya, I know those guys.. the guys "in the know". Right.
      When you can backup your claims I'll listen, otherwise don't presume that the Mozilla people are so stupid as to make a one page rant about open source and Microsoft. I'm sure they will get their point across and do it in good fasion while promoting their product.

    5. Re:SpreadFirefox by isny · · Score: 1

      Is it just me, or does spreadfirefox just give a blank page in firefox? It works ok in Internet Explorer.
      Maybe this is by design, but seems kind of weird to me. BTW, I'm using the MOOX compile.

    6. Re: SpreadFirefox by Alwin+Henseler · · Score: 5, Insightful
      Everything is not well though.

      You got that right. Have been a long time Firefox user now, and very happy with it. But shameless call on Mozilla developers and project managers here: get your act together on issues like localization. Take the Dutch translation for example:

      A lot of tam-tam was done around nov.9, when Firefox hit final 1.0 release. Parties were organised worldwide, and local Dutch media reported the release.

      But in the Netherlands, you'd want a Dutch translation, right? Turns out older 0.9 releases had bad or incomplete translation (so lots of translation work had to be re-done), and catching up for 1.0 wasn't done during 1.0 pre-release period, but mostly started *after* 1.0 final release (sorry, but I think that's braindead project management style). As a result, it took some 3 weeks (!) after 1.0 release, until a quality, 'officially approved' Dutch translation was available (around dec.2). And when it finally was, very little mention of it in local media. But there's more:

      As a Dutch user, you'd try some URL's: Firefox.nl (used by some unknown party), Mozilla.nl (fake, nothing to see here) or http://nl.mozilla.org (says "host not found" here). There DO exist several Dutch Mozilla-related sites, like MozBrowser.nl, but no link to be found anywhere on Mozilla.org. Also, it's possible to install English language version, locale-switcher extension and a language pack, to obtain non-English Firefox. But no mention, or links to this, on Mozilla.org site either (or damn near impossible to find).

      Okay, I know Mozilla is a large project, but how hard is it for instance, to make <countrycode>.Mozilla.org domains work, point those to country/language-specific sites, and provide some basic info on options, status and downloads for translations there? Mozilla organisation could improve a lot here. For Dutch translation alone: Netherlands have some 16 million people, computer use & broadband is very common here, so huge potential for localized Mozilla builds.

      "You think that is air you're breathing?"

    7. Re:SpreadFirefox by Spoing · · Score: 1
      1. Is it just me, or does spreadfirefox just give a blank page in firefox?

      Works fine for me (Firefox 1.0, Fedora Core 2).

      1. It works ok in Internet Explorer. Maybe this is by design, but seems kind of weird to me. BTW, I'm using the MOOX compile.

      Not familiar with that build.

      --
      A firewall can not protect you from yourself. Turn off what you do not need. Do not use the firewall to do your work.
    8. Re:SpreadFirefox by Anonymous Coward · · Score: 0

      Note that it has the substring "ad" in the hostname. If you've got some sort of misguided filter on that (overzealous AdBlock settings, perhaps?), that could explain not getting anything from the site.

    9. Re: SpreadFirefox by Taladar · · Score: 1

      So you want them to delay their international release just because one of the translations isn't finished?

    10. Re:SpreadFirefox by Saeed+al-Sahaf · · Score: 1

      I'll bet you masturbate a lot.

      --
      "Who are in control, they are not in control of anything - they don't even control themselves!" - Glen Beck
  8. Love - Hate by penguinoid · · Score: 3, Interesting

    So, do we love the new volunteer advertizers, or hate them for being advertizers? Myself, I think I will go on the side of hating them -- I mean, it is still advertizing.

    On the other hand, these people (I think) all belive in what they are saying, so I might actually listen to what they are saying.

    --
    Don't waste your vote! Vote for whoever you want, unless you live in a swing state it won't matter anyways
    1. Re:Love - Hate by Umbral+Blot · · Score: 3, Interesting

      Well I don't mind volunteer advertizers because, unlike other advertizers, they actually believe in the product. Also they tend to know a good deal about it and are very informed. Even if you dont switch to what they are advertizing you can at least learn about it through them, and I would never turn down information. My only quibble here is that this tends to promote the big projects and crowd out the small ones. As an admin of a small open source project I would love if I could at least have more people check us out ... but until more people check us out then we won't get any word of mouth press ... sigh.

    2. Re:Love - Hate by RGRistroph · · Score: 3, Interesting

      If a foolish crowd-following chump believes in something, that isn't much of a recommendation.

      And these people sound stupid. You say "I would never turn down information" but these people don't sound like the kind of people who would filter out mis-information before passing it on, especially if it made them feel important to be passing it on.

      They have the kinds of personalities that would have been a trouble making town gossip a hundred years ago in some small village. In today's societies, they similarly cause trouble by spread a generalized distrust, as you have to figure out if each stranger you meet is trying to manipulate you in some way.

      Ultimately, if you follow their recommendations, you end up doing other people's (unetheically unlabeled) advertising for free.

    3. Re:Love - Hate by ozmanjusri · · Score: 1

      Well I don't mind volunteer advertizers because, unlike other advertizers, they actually believe in the product.

      Every couple of weeks I get some volunteer advertisers pushing bicycles and wearing white shirts and black ties knocking on my door. They seem to believe very strongly in their product - would you like me to send them your way?

      --
      "I've got more toys than Teruhisa Kitahara."
    4. Re:Love - Hate by Taladar · · Score: 1

      So you never told anyone you liked anything?
      You never told anyone you liked the location where you spend your holidays?
      You never told anyone you liked a certain restaurant?

      You did? So you must be "the kind of personality that would hav been a trouble making town gossip a hundred years ago in a small village"!

    5. Re:Love - Hate by maxwell+demon · · Score: 1
      Following the link in your sig, clicking on introduction and reading the first sentence made me uninterested. The first sentence reads:
      Centum is an interpreted language that was designed to be used on computers running some version of windows.

      No, it's not simply the word "Windows", but the fact that a programming language designed for a specific OS is IMHO a bad idea.
      Sorry, no free advertising for you :-)
      --
      The Tao of math: The numbers you can count are not the real numbers.
  9. Yes, let's breed distrust among our friends by Nomihn0 · · Score: 5, Insightful

    Anonymity is crucial to any Bzz campaign. If the word gets out that one member of a community is covertly foisting products on the rest, a general sentiment of deceit smites the social atmosphere. I feel that, although this is a perfectly legal, dare I say brilliant, marketing system, I would make it a point to rout out and publicly humiliate any Bzzers I discover.

    1. Re:Yes, let's breed distrust among our friends by computerme · · Score: 1

      amen brother. see my post below.

    2. Re:Yes, let's breed distrust among our friends by Jeff+DeMaagd · · Score: 1

      I agree, and I'd go to the extent that it is ultimately destructive to a community to astroturf in this manner.

      That's the thing that makes me nervous about Amway, Tupperware, Mary Kay, etc., you'd end up selling either to your friends or want to be your friends, and ultimately breaking any friendship there.

    3. Re:Yes, let's breed distrust among our friends by Anonymous Coward · · Score: 0

      Friends? Slashdotters don't have any friend, you insensitive clod!

    4. Re:Yes, let's breed distrust among our friends by Lost+Race · · Score: 2, Insightful

      Huh? They're not being paid for this "advertising". They're promoting products they actually like to their friends. I tell my friends about stuff I like all the time, and they do the same for me. Why shouldn't we? Why should we distrust each other for doing so? Where is the deceit?

    5. Re:Yes, let's breed distrust among our friends by Jeff+DeMaagd · · Score: 2, Interesting

      I think it is based on whose interests you are primarily serving, or priorities. If you are providing recommendations because it will be in the best interests of the friend/relative/acquantance, I think it is fine, but if you are doing it to help the business, especially because of a vested interest, then I think that conflict of interest is fundementally dishonest unless declared.

      What you describe really doesn't need Bzzz, because as you say, it already happens. If something works well or poorly, word of mouth already spreads by default, no need for an astroturfing organization.

    6. Re:Yes, let's breed distrust among our friends by Anonymous Coward · · Score: 0

      With incentives (monetary, karma, respect, influence, what have you) thrown in the mix, gradually there will be introduced a small--but ever-increasing ...bias. A glossing-over-of-problems, a canned-pitchness, an 'agenda', etc.--to make the "sale" (a new registration, a commission, kick-backs, royalties, whatever).

      Trust gets gutted slowly but surely (look at how "traditional" advertising has fared--trustworthy, isn't it). Greed's a powerful motherfucker.

    7. Re:Yes, let's breed distrust among our friends by Lost+Race · · Score: 1
      I admit I didn't read the entire article; after one long, boring page the prospect of eight more just like it made me give up. So maybe my question is answered somewhere in the last 88% of the article: Why would they promote the products, if they aren't paid and don't believe in them? By "paid" I mean any kind of compensation at all -- coupons, "bonuses", pat on the head, shares of the company, whatever.

      My apparently incomplete understanding is that bzzz is attempting to organize and control the natural propagation of product and brand awareness through friend networks -- an ambitions, and probably hopeless, project. Is there more (or less) to it? Are they really just insinuating hired shills into friend networks? Do they somehow program (or otherwise induce) people to promote products inappropriately?

  10. People are just too jaded and cynical these days by Anonymous Coward · · Score: 1, Interesting

    > Has Madison Avenue figured out what open source developers knew all along?

    This is only going to work well if there's no company getting rich off their altruistic efforts.

    I don't even bother to report bugs to Microsoft, because I know that my efforts, ultimately, would just make Bill Gates richer.

    I think it's important for people to know that their volunteer efforts are going to enrich the community as a whole, not just a few guys. That's why people get upset when they find out that charities they contribute to take a large cut for the management.

    Madison Avenue can dream about volunteer marketing, but I can't see it becoming a significant cultural force. People are just to jaded and cynical now.

  11. If people actually believe in the product by KalvinB · · Score: 4, Insightful

    then they'll advertise it for free depending on their means. Otherwise it's going to take a paycheck. If I don't like a product enough I'll negatively advertise it.

    If there is a cost involved with advertising the product then of course someone is going to consider whether they will demand a fee or not depending on how much they like or dislike the product.

    If a rich person really likes or dislikes product A then they may spend a million bucks advertising it because they want to. This happens in politics often. A local millionaire spent a lot of money campaigning against a recent proposition. Other rich people campaigned for it. If a modestly wealthy person likes product A then they may seek cheaper avenues to advertise such as basic word of mouth or print ads.

    This isn't late breaking news or anything that has to do with Open Source. This has been public knowledge since forever. Word of mouth is the cheapest and best advertising and you can only get it from people who like your product enough to talk about it.

    Every company seeks to get word of mouth. This is why they have occasionally steeply discounted or free samples of their product. A limited number of people buy it because of the price point and then advertise to friends and family who then may pay a higher price for it after the sale ends.

    1. Re:If people actually believe in the product by Anonymous Coward · · Score: 2, Funny

      Exactly.

      That's why I choose Microsoft. With 20 years of unbelievable[1] quality, Microsoft stands in a class all it's own[2]. I cannot say enough good things about Microsoft[3]. It's a world leader in providing solutions[4]. No-one ever got fired for buying Microsoft products[5]. With new DRM technologies, you can be sure that your computer will be taken care of[6]. And with Microsoft's shared source, you can be part of the exiting future Microsoft has laid out for us all[7]. God bless Microsoft[8].

      ---
      [1] It's hard to believe that they have quality
      [2] No-one wants to stand near them.
      [3] I can't say anything good at all.
      [4] To problems no-one needs to solve.
      [5] They get fired for installing them.
      [6] By the RIAA and BSA.
      [7] For the small price of your soul.
      [8] 'Cause no one else will

    2. Re:If people actually believe in the product by CAIMLAS · · Score: 1

      If a person likes a product, they will stereotypically only tell 4 of their friends on average.

      However, if someone dislikes a product or has a bad experience, they will traditionally tell 20 or more people on average.

      I suspect that this 'viral marketing' is needed to help compensate for some of the bad press that many companies get due to lack of quality service. You'd think that they might just spend the extra money and effort on making a product that doesn't suck, wouldn't you? But no, that's not immediate enough for most companies.

      --
      ~/ssh slashdot.org ssh: connect to host slashdot.org port 22: too many beers
  12. re by computerme · · Score: 4, Insightful

    This is not open source "advertising".

    Its about a corporation using people's time and effort to further its bottom line.

    (ooops. that does sound like open source)

    Read the article. The main reason people are doing seems to be as quoted in the story, not that they ARE trendsetters....but they would LIKE to be trendsetters.

    So people trying to be cool are being used by Corps to hock their STUFF in a most unseemly way to me (IMO).

    Why unseemly? I'll give you a example. Let's say I am throwing a party, its a pot luck and everyone is supposed to bring over a casserole or other dish.

    If a bzzz agent brought over "Lenner's Sausages" and starts to extol the virtues of said meat links... i WOULD THROW HER ASS out of my party.

    I invited my guests over to relax and forget about the world NOT TO BE SOLD TO.

    Isn't it enough with billboards on roads and product placement in TV shows?

    Now they want guest and friends to sell me shit?*

    *And no, i don't care if they really believe in the shit they are selling, there is a fine line between a friends reccomendation and a sales pitch. These people cross it.

    Oh and can we stop apply the ever-so hip "Open source" to everything?

    1. Re:re by saitoh · · Score: 5, Informative

      what you've described and given examples of, is very very similar to what marketing classes call "undercover marketing" (Guerilla and Buzz have both been used for the same concept). The catch with undercover marketing is that you unknowingly are marketed to. Keyword there being unknowingly. If you can pick it up, either you have studied this, or its being done really poorly. There really isnt much if any middle ground there, and the reason is this:

      If someone with a thick spanish accent stopped you on the street, and asked you to take a picture of him and his girlfriend. You have never seen this camera, and he shows you how it works so you can take their picture. Its a sweet camera. You take the picture, and your off on your way.

      They just pimped a new Sony camera that you'll see next month, yet you were being nice. To pick up on this, either one, you see the example beforehand and wear a tinfoil hat, or two, you dont see it and it doesnt seem like advertising, but just being nice and touristy. That is until you sit across the street in the cafe and watch the preceedings for an hour. This is the classic example I've seen in my classes, and its really hard to pick out without wearing a tinfoil hat and beleaving that everyone is out to get you with advertising.

      Personally, that doesnt bother me, cause it doesnt feel like advertising. Thats part of what many people dont like, is that feeling of being sold to. If you can hype a product (which is all this does, if the product sucks, you dont have nearly as much to stand on as tv advertising does), and it is discovered that it was artificial hype, then it goes down in flames faster then the hindenburg, and everyone remembers the bitter taste in their mouths of that betrail, and its *extremely* hard to recover from that. I've seen it go both ways.

      --
      We don't need an "overrated" so much as we need a "you completely missed the parent's point, dumbass..."
    2. Re:re by Anonymous Coward · · Score: 0

      "If someone with a thick spanish accent stopped you on the street, and asked you to take a picture of him and his girlfriend. You have never seen this camera, and he shows you how it works so you can take their picture. Its a sweet camera. You take the picture, and your off on your way."

      Then you find out later that your wallet is gone. Sorry buddy, that was not undercover marketing, you just have been mugged.

    3. Re:re by McDutchie · · Score: 1
      Oh and can we stop apply the ever-so hip "Open source" to everything?

      Jon Katz may have gone, but he's clearly still with us in spirit.

    4. Re: re by Anonymous Coward · · Score: 0
      "If someone (..) stopped you on the street, and asked you to take a picture of him and his girlfriend."

      Duhh... any seasoned city slicker would know how to proceed:

      Sure, why not take their picture? With cam, take a couple of steps back, say "just trying the optical zoom now" (taking another couple of steps back), smile, ask the guy & his girlfriend to kiss each other, and when they're distracted doing that... run!

      Bingo.. brand new cam, batteries & flash card included. Drop it with your usual buyer, stop by at dealer's place, get your shot of dope, and you're done for the day. Lovely folks, them tourists!

    5. Re:re by tommertron · · Score: 1
      I checked out the company's website and you're way off track.

      They say it's not about paying someone to secretly promote a product to their friends. It's more like giving out free samples to people, then telling them to tell their friends what they actually think about it and telling bzzagent what their friends say about it. They want to promote good products by getting people to talk about them if they think they're good. If you sign up, you only talk about the products you're interested in and talk to your friends and the firm what you think about it.

      I don't know if it's necessarily going to work, or if your friends aren't going to think it's a little weird and a little like Amway or something, but don't mischaracterize it.

      --
      Random rants about technology: http://technorants.blogspot.com
    6. Re:re by ChrsJxn · · Score: 1

      The nice thing about this approach is that you at least get to feel the product, and see, if only very briefly, how it works. This is completely different from television where they either associate it with beautiful people and an awesome lifestyle, or perform sketchy experiments designed to "prove" that one product is better than another.

      In my opinion that way is much nicer than ads on TV. The ads are why I stopped watching.

      It is, however, completely different when people are paid to simply mention a product to someone they meet in a casual social setting. Because that's basically just like the ads from television or radio, or what have you. They're trying to associate the product with the lifestyle and/or the attractive people.

      Oh, and a fun thing to do when you spot some people doing the camera trick. Wait a bit, to make sure they're actually doing it, and then walk by them again, acting as if you haven't seen them before. It's amazing how frequently they'll have no idea who you are, and ask you all the same questions again. And then you can accost them. They react like scared little rabbits. Which they really shouldn't. I can't think of anyone who's ever been killed for advertising.

      --
      I once saw a /. article with 1 comment.
      I should've got a screenshot.
    7. Re:re by CAIMLAS · · Score: 1

      It sounds a lot like the marketing strategy used by Apple, to me. And gentoo, to a degree, but that's less of a centralized effort and more of a

      I don't know how many times I've had some fool Mac fiend come up to me and my IBM Thinkpad x30 and say something asinine about his iBook or Powerbook being better. I don't notice them going up to the Dell or Gateway owners - I'm guessing they don't see those POS machines as threats to their trendyness.

      At any rate, it usually boils down to them saying something along the lines of, "OS X has the power of UNIX" and then going on blathering about how Macs are fundamentally superior to "PCs". This goes on until I've had enough, and I commence to rip a new philosophical ass for him by refuting all the technical mistakes he'd made.

      It only seems to piss them off that I run Linux, too. Bloody wankers.

      (Note, I've got some Mac-using friends. They're not all zealots, just alike all gentoo folks aren't k1dd13s. I've also got some Gentoo Mac using friends. Please don't kill me.)

      --
      ~/ssh slashdot.org ssh: connect to host slashdot.org port 22: too many beers
    8. Re:re by Saeger · · Score: 1
      Personally, that doesnt bother me, cause it doesnt feel like advertising. Thats part of what many people dont like, is that feeling of being sold to.

      So, according to you, it's OK to be manipulated, as long as it doesn't feel like you're being mentally engineered? That's some kind of bullshit.

      Personally, dishonesty and hidden agendas always bother me.

      --

      --
      Power to the Peaceful
    9. Re:re by Saeger · · Score: 1
      They react like scared little rabbits. Which they really shouldn't.

      Sure they should. They *know* in their gut that what they're doing is wrong, and it's only natural to get defensive when confronted by someone's who caught you in a lie.

      --
      Power to the Peaceful
    10. Re:re by rivercityrandom · · Score: 1

      If a bzzz agent brought over "Lenner's Sausages" and starts to extol the virtues of said meat links... i WOULD THROW HER ASS out of my party.

      I invited my guests over to relax and forget about the world NOT TO BE SOLD TO.


      Of course, this pitch might even work to those who are fully aware of BzzAgent techniques: "Hmmm... my friend is shilling sausages for a corporation for no monetary compensation. She's doing this for free, for no other reason than it gives her a sense of 'belonging'. So either she's a complete idiot (if she is a complete idiot, why is she my friend in the first place? I'd have to be an idiot to--) or... maybe she's on to something and these sausages are a superior product after all!" My god, it's so insidious... through the magic of cognitive dissonance, it works even when the agents are obviously shilling you, and all the advertising agency has to fork out is free samples and pats on the back now and then! Beats paying ABC millions of dollars for a 30-second Superbowl spot, that's for sure. Enjoyed being used, citizens!

    11. Re:re by CGP314 · · Score: 1

      They just pimped a new Sony camera that you'll see next month, yet you were being nice... Personally, that doesnt bother me, cause it doesnt feel like advertising.

      Now that to me is the worst kind of advertising there is. I live in London (might as well shill my blog in a story like this one) and I take photos for tourists all the time. But if I ever found out that one of them was just trying to expose me to a new product, I'd be very upset. What right does mega-corp have to take advantage of me being a nice guy?

    12. Re:re by generationxyu · · Score: 1

      Yes, but let's say I really like Lenner's sausages. You would throw me, your friend, out of your house for saying, "here, try these sausages, I think you'll like them?"

      For me, the most effective advertising is *real* people promoting a product. If people I trust (or enough people I don't necessarily trust) say "hey, product x is really good for reason x,y, and z," I'm going to be interested in that product.

      This is why it's called "open-source." Do you think people are putting "Get Firefox" buttons on their websites because it gives them more credit in the SpreadFirefox street team? I certainly hope not. They're doing it because they like Firefox.

      --
      I mod down pyramid schemes in sigs.
  13. Mistrust of advertising by spencerogden · · Score: 2, Insightful

    I was thinking just earlier today that my experience with Open Source has made me mistrustful of advertising.

    I expect to hear about good products from other people. If I see an ad for something I haven't heard of my initial reaction is "Why haven't I herad of this, is it no good?" If a product is good, word gets around. I'm hesitant to buy any tech product without hearing other's experience with it on sites like Slashdot.

  14. Microsoft Usability Studies by Saeed+al-Sahaf · · Score: 2, Informative
    In a way, this is what Microsoft is doing with their usability studies. I've done quite a few, mainly to get the free software to resell on Ebay (recently got Project (msrp: $400 - $599), sold it the next day for $280 cash).

    But other people do these studies because it makes them feel "a part" of such a great software company, and I'm sure they tell all their friends.

    --
    "Who are in control, they are not in control of anything - they don't even control themselves!" - Glen Beck
    1. Re:Microsoft Usability Studies by Anonymous Coward · · Score: 0

      So how much beta testing did you really do in one day ?

      No wonder Microsoft's products are so bad.

    2. Re:Microsoft Usability Studies by Saeed+al-Sahaf · · Score: 1
      So how much beta testing did you really do in one day?

      I don't know that I would call M$ "Usability Studies" beta testing, exactly, but the sessions last 2 hours. Pretty nifty if you live near Seattle. It's an extra $200 to $500 (after offing the free software) every few months...

      --
      "Who are in control, they are not in control of anything - they don't even control themselves!" - Glen Beck
  15. Word of Mouth is Difficult Sometimes by Comatose51 · · Score: 2, Informative

    I've been trying to get my company to take advantage of Open Source solutions but it's not easy. Sometimes it seems that they think if it's free, there must be something wrong with it. I suppose they like the support of paid-for software. My strategy right now is to replace all the non-supported software with open-source ones. Once they feel they can trust open-source software, that when I can seriously push open-source software as an option for our bigger problems and needs.

    --
    EvilCON - Made Famous by /.
    1. Re:Word of Mouth is Difficult Sometimes by Anonymous Coward · · Score: 0

      It's not that they think there's something wrong if it's free. It's the fact that thousands inexperienced college kids coding in their spare time can't replace a few well trained engineers coding for a living. Now if your company is hiring few inexperienced college kids to code for low wage, that's a whole different story, but you get the idea.

  16. Apple by mccalli · · Score: 4, Insightful
    I was going to add an opinion but really - do I need to say more than "Apple" on this subject?

    Cheers,
    Ian

    1. Re:Apple by Anonymous Coward · · Score: 0

      Yeah, but you forgot to mention what apple brand your pray should buy! You failed as an undercover marketer, YOU ARE FIRED!

      Oh, and did you see Jonathan apples for sales at all the largest food distributors near you? Choose Jonathan apples, the freshest apples in town, because you know Jonathan apples are really good for pies and applesauce.

  17. Altrusitic, my butt by Anonymous Coward · · Score: 0

    The volunteers cite the feeling of being 'on the inside', like sharing opinions with others, and enjoy feeling altruistic.

    I suspect #1 (think Jackie Harvey) and #2 are the real reasons. As for #3, if they really wanted to be altruistic, they'd volunteer their time and effort for something a little more important than helping a CEO buy one more ivory backscratcher, like volunteering for a charity or other non-profit organization.

  18. OMG... by johansalk · · Score: 2, Interesting


    The whole idea of word-of-mouth is that it has some honesty that's not been tarnished by commercial interests. This word-of-mouth marketting association is one more reason to dislike unashamed capitalism that seeks to milk out everything.

  19. BzzAgent sounds wrong. by Anonymous Coward · · Score: 2, Funny

    Lets call them buzzards. I think that's a better name. Tar and feathers for the lot of them, I say!

  20. Comment removed by account_deleted · · Score: 1

    Comment removed based on user account deletion

  21. nonsense by Barryke · · Score: 0, Flamebait

    This ought to be the best nonsense article i've read on slashdot ever.
    I'd say 'they should not do that' and 'who cares', but then i realized that it is just me - who is visiting the wrong site. Sorry about that.

    --
    Hivemind harvest in progress..
  22. Makes them feel good? by mattgreen · · Score: 1

    More like it confers a sense of belonging to a larger entity, which makes them feel wanted, and hence good.

    Kind of like the OSS religion.

    1. Re:Makes them feel good? by Anonymous Coward · · Score: 0

      Or any other religion, for that matter.

      If you are a church goer for any length of time, you may notice that there is a certain class of people who will begin attending the church, become overly active, and start trying to recruit others to the church, putting a lot of effort into it. After a certain period of time, they kind of burn out, drop out of sight, and then pop up accross town at a new church doing the same thing. Some of the worst have spectacular arguments are fights each time they leave a place, or plunge into depression and drink when they fail to convert some particular target they have chosen, and then after a period out of sight or on the bottle they reform and pop up at the new place.

      These people are not good at spreading the message of your church. Like the guerilla marketeers, they may not appear to have a direct interest in what they are promoting; but they do, because in their illness (and it is an illness) they derive great pleasure from convincing other people of things. Thus, they can convince themselves of the truth of a false message, merely to give themselves the opportunity to promote it.

      If you meet such a person, you should explain this to them very clearly, forcing them to look at the black center part of your eyes while you talk, if possible. Don't be agressive about it, if anything be reserved and deferential, but be insistent and don't compromise or agree to any weasel words like "but this product probably really is good."

      If you can make them see what they do, they may learn to derive joy from other less abusive activities, and it will be a purer joy than the sickness in which they now live.

  23. In action... by mishmash · · Score: 2, Funny

    No one's paying me to post www.subservientchicken.com/ but I do.... it must be a good example of what we're talking about...

  24. I've got five bucks... by Jonny+290 · · Score: 2, Insightful

    to anybody who can either convince me that this BzzMarketing crap is not an MLM, or to actually tell me what the hell it is they do.

    Because the latter is not clear, I am assuming that the former is false.

    It's just time for Slashdot's daily ads. This is a non-starter. The very fact that I found the phrase:

    "Reality Marketing"

    on their site immediately disqualifies them from my list of companies to do business with, whatever the fuck it is they're selling.

    --
    Hey Taco! Looks like you're using the "infinite monkeys and typewriters" scheme to generate Ask Slashdots again...
    1. Re:I've got five bucks... by Jonny+290 · · Score: 2, Interesting

      I hate to reply to myself, but a quick guideline that I often use is that if a Slashdot story is submitted by 'anonymous', it's probably an ad. You'll notice that except for this story, every single story on the front page (at least my front page) has a source listed.

      I don't have a problem with Slashdot's masquerading as a news site, I just want to make sure they have the most educated readers possible :)

      You are not the consumers of Slashdot. You are the product.

      --
      Hey Taco! Looks like you're using the "infinite monkeys and typewriters" scheme to generate Ask Slashdots again...
    2. Re:I've got five bucks... by bluGill · · Score: 2, Interesting

      Its not MLM. Someone hires you to advertise a product. As in "five bucks (or some other amount) if you bring our saussages to the next pot luck you go to and tell everyone how much you like them". You are going to the party anyway, and you need to bring something. So it only costs a few words of your time to tell everyone what brand they are. You are not looking for other people who do the same, you are just trying to talk them into a brand.

      It works because people trust word of mouth. You wouldn't tell me something is great unless you really liked it. Since you like it, and you are a friend I'll try it too, though I'm free to form my own opinion. It works because I, and most people I know, have tried something new and really liked it enough that we have done this to our friends without getting paid for it.

      Several of the participants have said that they only do this for products they like. (that is they try the sassuages first, if they are junk they won't bring them). Though I wonder how much a little money helped them to like something?

      I agree with you, about not wanting anything to do with it. However that wasn't your question.

      Send my Five Bucks to charity please. If you don't know a good one I reccomend Ducks Unlimited.

    3. Re:I've got five bucks... by Sein · · Score: 1

      So this you think this story about Buzz Marketing/Astroturfing/shilling is an astroturfing of Slashdot for this company?

      Sounds cynical enough to be true.

    4. Re:I've got five bucks... by damiangerous · · Score: 1
      Though I wonder how much a little money helped them to like something?

      Considering the articles mentions several times that they receive no compensation beyond some free samples of the product, I would have to say not at all.

    5. Re:I've got five bucks... by Lord_Dweomer · · Score: 2, Insightful
      Well, although your post was most certainly flamebait, you bring up a good point. Many people here on slashdot don't know what Buzz Marketing is.

      As someone in the advertising/marketing industry, allow me to shed some light.

      First off, it goes by a couple names: guerilla marketing, buzz marketing, viral marketing, etc. Some of it is paid, some of it is just because people want to, like in this situation.

      Its not MLM at all, its more akin to hiring a spokesperson for a brand except they don't tell you they're a spokesperson. I must admit it isn't the most truthful method of advertising out there, but some people do manage to do it ethically. One UNETHICAL example I can think of was Sony's digital camera. They would send models to the bar with it, and have the models flirt with guys and get them to take their pictures while telling them all about the phone. Talk about playing up on peoples desires.

      However, sometimes it can be as forward as the Miller Girls. You know they're there to push Miller on you, but you don't care, because they're hot, and you've made the conscious decision. I hope the Slashdot community realizes that while some marketing may not be the most open, nobody is trying to trick you into a product you don't want to buy. The vast majority of the time it is more profitable to simply figure out who actually WOULD buy the product, and just try to let them know about it and make their own decision. But as in ANY industry, we have our share of ethical and unethical people. Hope that clears some things up.

      --
      Buy Steampunk Clothing Online!
    6. Re:I've got five bucks... by Jonny+290 · · Score: 1

      It was pissed off and coarse, to be sure, but it wasn't flamebait.

      I just consider this whole "slip in a few words about our product just because you like it" an exploitation of personal relationships used for short-term gain.

      i know that if i had a friend for a decade that suddenly started talking about weetabix and how they're so delicious, and i take him at face value and then later find out that he's in some marketing club for weetabix, i'm going to feel betrayed and let down.

      And it seems that's what these systems encourage you to do - burn your bridges for a few product plugs; that trust and bonding you've built up among friends and family is pure 93 octane Advert-o-line!

      --
      Hey Taco! Looks like you're using the "infinite monkeys and typewriters" scheme to generate Ask Slashdots again...
  25. There are downsides.. by Anonymous Coward · · Score: 0

    While I am a linux user, it took me a while to try it. Why? Many of the people who tried to convince me to switch did so in the most obnoxious, patronizing ways you could imagine. (Hint: telling somebody they're a retard if they don't switch to Linux might not leave them itching to try it.) Combine fanaticism with the standard package of geek social skills, and you sometimes end up with an awful ad campaign. But thats the problem when your advertisers aren't paid; they're not acountable to anyone, and they may or may not be productive.

  26. Cue porn soundtrack... Now by CodeWanker · · Score: 2, Funny

    Gabriella asked a manager why there was no Al Fresco sausage available.

    I got your Al Fresco sausage right here, Gabriella Bay-bee!

    --


    "Wow. Now THAT'S a lot of angry Indians." - Lt. Col. George Armstrong Custer
  27. The Super Bowl? by dshaw858 · · Score: 1

    I don't think it's this way with all open source products' ads. I seem to recall watching the Super Bowl and seeing a "Linux- The Future is Open" ad... hmm...

    - dshaw

    1. Re:The Super Bowl? by generationxyu · · Score: 1

      Yes, but how many people who didn't know what Linux was fully understood that ad? I would say that most of them either decided that Linux was some new tech company they didn't care about, or to ask there local geek what it was, thereby spreading word of mouth.

      --
      I mod down pyramid schemes in sigs.
  28. MySQL by ayn0r · · Score: 3, Informative
    A few weeks ago I went to a presentation by Michael "Monty" Widenius from MySQL. Among many interesting things he talked about, he mentioned that MySQL really never have had to advertise in a regular fashion, because most of the time their customers had actually already been using their product for a good while before putting it to use in a commercial project. Some guy in the company would need just any database for use in his small private project, then tried the same database when things started getting bigger...the rest is history.

    This model is obviously not applicable everywhere, but it has a great deal of advantages over regular advertising really - the main thing being that the customers actually know what they're getting, by using the product themselves instead of listening to how some marketing guy somewhere decided to describe the product. This is a great advantage for open source projects in general IMHO.

  29. Free/Free opinions by Doc+Ruby · · Score: 1

    ePinions has built a moderated community of many reviewers that is often very helpful. It's mostly open, and zero dollars.

    --

    --
    make install -not war

  30. Buzz Marketing by daigu · · Score: 3, Insightful

    Buzz Marketing has been around for a long time. Books like the Anatomy of Buzz have been out since 2000 and have be subsequently refined conceptually into defining who people listen to by books like The Influentials or more geographically with books like Hub Culture.

    It's not really that big of a deal. Buzz marketing is just another way of saying a product web of trust, and Slashdot is perhaps one of the better examples of buzz marketing I can think of.

    Let's see in the last few days, people on Slashdot have mentioned Firefox and Thunderbird, AbiWord. and other programs. There are even whole sections - Book Reviews - that are essentially a form of buzz marketing.

    The problem that people have is when this is disingenious. Slashdot deals with this by giving you the negative buzz too - anyone here going to rush out and buy a Treo 650? I know I'm not - and I'm thankful to the guy who posted the comment so I am aware of the problems of the new Treo.

    Bottom line: buzz marketing - so long as it is accurate, is offered by someone you trust (or forum or what have you) and is appropriate given the circumstances (posting about a bad product experience on Slashdot for example) is not necessarily a bad thing and is often quite useful and good.

    Hearing about new restaurants in your area, new software products, or whatever from people that have actually used them and had a good (or bad) experience is often an excellent way to find out about new things. I think most of us would agree on this point. So, don't get all bent out of shape about a 50 cent word used by marketroids.

    1. Re:Buzz Marketing by jburroug · · Score: 1

      There is a key difference between the way /. works and the way so called buzz marketing work though. The majority of the people posting stories and comments here are not being stage-managed by corporate handlers who have given them an agenda and talking points to follow. The book and product reviews here are by people who have actually read/used the item in question and as you pointed out are often negative. The bzz marketing people TFA talks about haven't always tried the product (such as in the case of the brewpub) their hyping and never spread negative buzz. /. has no specific agenda or talking points it has to follow when users discuss products or companies and attempts to astroturf this board have largely failed. Between moderators moderating and other posters refuting false or exagerated claims the worst examples of buzz marketing won't work here. If some hack were to start talking up the Treo 650 in the story you linked to he'd be moderated or flamed into oblivian. Any attempt to spread buzz here would have mild enough and factual enough not piss off enough moderators or other posters to render the message invisible. So the best a buzzard (phrase stolen from another poster in this thread) could do here would be relate a factual experience with what was being discussed, which is not really any different than what is being done by real posters anyway. /. really isn't buzz marketing, it is, however, a community that buzz marketers and other astroturfers would love to be able to game. Fortunately this is still a skeptical enough place that that kind of shit won't work around here, for the most part.

      --
      "Listen: We are here on Earth to fart around. Don't let anybody tell you any different!" - Kurt Vonnegut
    2. Re:Buzz Marketing by daigu · · Score: 1
      The majority of the people posting stories and comments here are not being stage-managed by corporate handlers who have given them an agenda and talking points to follow.

      First, buzz marketing isn't about stage managing or talking points. It's simply about finding ways to encourage people that like your product to talk about it.

      Second, if buzz marketing did work the way you suggest, how do you know that companies like the one's mentioned are not hiring people to post to Slashdot - to smear competitors or hype their own products?

      I will agree that there are people out there that try to hype their products in dubious ways. However, I think that ultimately comes back to bite the marketers that use that strategy in the ass. All it takes is for someone to find out once that you have been fooled by some shill - and then you will tell everyone far and wide about their experience. If they are doing to many people, that creates a lot of negative buzz about the product they are trying to sell and is undercutting their efforts. It's simply not smart.

      So you see my point, buzz marketing does not work this way. If it did, it would essentially be a method for creating negative buzz - which wouldn't last very long before someone at the company in question clued in.

  31. Collective euphoria by D.+Book · · Score: 1

    One phenomenon I'm frequently struck by when visiting a forum discussing upcoming computer hardware and software products is the number of people who are creating hype and whipping each other up into an excited frenzy. There's much more of it than can be explained by agents/shills (paid or otherwise). For some strange reason, people who have no association with the company making the product volunteer themselves as mindless "fanboys" helping to promote it.

    The most remarkable example I've encountered was in the Auran forum back in 2001, prior to the original release of their game "Trainz". The atmosphere that existed there in the runup to the game's release was nothing short of a collective euphoria. It's difficult to convey, but one illustration is one of the supplied forum emoticons, the "drool mop", which each individual posted en masse whenever a new feature or screenshot was revealed. They appeared to be setting themselves up for a letdown when their overinflated expectations were unrealised, or a post-decisional dissonance that would blind them to the product's shortcomings.

    Why do so many people join in so enthusiastically? And is there any harm in people spending so much of their time acting like consumers on steriods?

    Providing some contrast, if not balance, are those places where the manufacturer or their product is scathingly and repeatedly criticised, with people complaining endlessly about the problems they're experiencing. Usenet groups, and forums whose primary purpose is tech support, such as those at Logitech and iRiver, are typically like this. Then again, many people in those forums seem to be obsessed with the issue(s) they're experiencing, posting about it at length and bringing it to the attention of newcomers over the course of several months while waiting for the company to produce a fix. So perhaps these forums simply play host to a different kind of "fanboy", albiet a disgruntled one.

  32. Gmail by cuteseal · · Score: 1
    "volunteers promote products simply because it makes them feel good"

    Isn't this the philosophy behind gmail and wallop? The exclusivity makes people want to be in it -- even just for the sake of it.

  33. Buzz vs BS by Sai+Babu · · Score: 1

    The key with buzz is that a little investigation will turn u someone you know or wsomeone who will talk toyou about the OS A that might bet the ticket. The BS is just background noise.

  34. Is nothing sacred?! by Misanthropy · · Score: 2, Insightful

    "They were invited guests, friends or relatives of whoever organized the get-togethers, but they were also -- unknown to most all the other attendees -- ''agents,'' and they filed reports."

    WTF?! I would be completely insulted if I invited somebody to my house and they tried to advertise a product.

    Marketing has infiltrated our lives enough already, yet these idiots volunteer to advertise and file reports about their friends and family to some market research people. I find that more than a little creepy!

    It's amazing that people think that this is not only okay, but that they would volunteer to do it.

    1. Re:Is nothing sacred?! by Misanthropy · · Score: 1

      Oh I forgot to add:

      Any company or product that is touted via some sort of "guerilla marketing" scheme such as this I make a point to never buy or support the product/company.
      I find it really intrusive and insulting.
      Everything these days has to be "in your face" and edgy. Hey marketers get out of my face!

      I actually think that today the most effective advertising would be a simple "Hey, this is what we are selling. Check it out."
      With everybody getting more and more in your face maybe somebody who is just straight-forward and non-intrusive about what they are selling would actually stand out from all the noise.

    2. Re:Is nothing sacred?! by antispam_ben · · Score: 1

      Good news! The domain name guerillamarketingsucks.com is available!

      (Usual disclaimer: I'm not affiliated with GoDaddy in any way other than as a satisfied customer)

      --
      Tag lost or not installed.
  35. this is how shopping carts got started by drunkasian · · Score: 0

    History of the Shopping Cart Nothing new, just good marketing by Sony, et al.

  36. They're being handed the items by Nomihn0 · · Score: 4, Insightful

    The Bzzers don't even need to like the items they market . . . and more often than not, they don't. For example, on the Bzz site they have a testimonial from a Bzzer who was trying to promote 20Q (a great website, but a lowly toy) to other mothers at a bus stop. She mentioned that the toy was making a lot of noise because it was getting "Torah" wrong, repeatedly. Others asked where to buy it, though. So, even though it is clearly an inferior toy, she tricked them into finding it appealing. She even described her methods online.

    Obviously, it was not $10 well spent for those mothers. I can't imagine that the peer pressure on the mothers, with all of their kids flocking to the little blipping, flashing, toy helped.

    1. Re:They're being handed the items by LordLucless · · Score: 1

      I can't imagine that the peer pressure on the mothers, with all of their kids flocking to the little blipping, flashing, toy helped.

      Not to pick on you or anything, but that's not peer pressure. That's just plain old ordinary pressure. Peer pressure would be if other mothers (ie: peers) were putting pressure on her to by the toy.

      --
      Just because you're paranoid doesn't mean there isn't an invisible demon about to eat your face
  37. Why do we "buzz"? by Peter+Cooper · · Score: 1

    I don't work with BzzAgents, although I am involved in similar areas to them. It's interesting to think of why we "buzz" (to steal their terminology) certain products and services and not others.

    For example, I'll often recommend MySQL, Apple, Linux, Perl, or even companies like EV1Servers with total enthusiasm. It doesn't affect me if someone uses MySQL, an Apple computer, or gets a server with EV1, so why the enthusiasm? Most people don't do the analysis, and I guess I haven't till now either. The answer you get will probably be one of the many answers that apply to the BzzAgents.

    In my case, do I recommend all of the above systems/brands/companies because I want to improve the lives/businesses of the people I talk to? Partly, but perhaps it's because I want to be associated as the one who helped them with this improvement. A selfish helpfulness, I guess, where the reward isn't helping people, but being recognized as the one who did the helping.

  38. Thinking small by metamatic · · Score: 3, Insightful

    People shilling products for free is nothing! Look at how many people pay money for the privilege of shilling products on their clothes.

    --
    GCHQ Quantum Insert installed. If only our tongues were made of glass, how much more careful we would be when we speak
    1. Re:Thinking small by Jonathan · · Score: 1

      Look at how many people pay money for the privilege of shilling products on their clothes.

      Yeah, don't people know that the way to get T-shirts with advertising on them is to go to conventions? Then people *give* them to you...and the only reason to wear them is when you are too lazy to do laundry and you have nothing else to wear.

    2. Re:Thinking small by k4_pacific · · Score: 1
      From My First Mall Reader

      Lesson 4. The clothing stores
      See the clothing stores.
      See the posters in the window.
      See the people in the posters.
      See how thin they are.
      Later they eat a lot.
      Then they throw up.
      See the people shopping there.
      They all look the same.
      See the clothes in the store.
      See the name on the shirts.
      It is the name of the store.

      --
      Unknown host pong.
    3. Re:Thinking small by 99BottlesOfBeerInMyF · · Score: 1

      The scariest example I have seen, was when I witnessed a woman with a nike logo tattooed on her arm. I sure hope she got paid for that.

  39. problem with e by poptones · · Score: 1

    People tend to post soon after their purchase with lots of glowing reviews. This makes it pretty much useless for new products.

    Then, when the product proves to be a piece of junk, you'll find post after post from many of those same people complaining about their piece of junk. While this might be comforting in a group therapy kind of way, it is also pretty much useless as a "product review" unless you happen to be considering purchase of two year old merchandise.

    1. Re:problem with e by Doc+Ruby · · Score: 1

      That is true of any review site. That's why I look almost exclusively at "bad" reviews. And I never trust any review at all, without checking the reviewer's other reviews, to get a sense of our common sensibilities. The Web is no different from any other hearsay.

      --

      --
      make install -not war

  40. "The follow post is a payed..." by skids · · Score: 1

    (--- This post may be a paid, or volunteer, advertisement, and may not truly represent the views of the poster.)

    Not the OpenSource stuff. That is just fine with me because it is a worthy cause (--- that's an advertisement right there!).

    But the fact that people would go around promoting a product just to be "in-the-know" about it is just so perversely consumeristic and representative of what is wrong with the factory-farmed citizen (--- something like that would be a key giveaway that a person is using preformulated vocabulary. I just made that up now, on the spot, though, so it isn't.)

    I could see it if it were, say, some sort of environmentally friendly product (--- plug for tree hugging here, which I do fully endorse, but a plug nonetheless) which if made more popular would be a boon.

    Personally, if you are going to use the power of the Internet (--- hey, making the Internet sound good is in the best economic interests of my job-seeking ass) for something and you want to be involved in something, there are more worthy recipients.

    Plus then you have this content pollution (--- callback to environmentalist meme) problem where quality suffers. Is anything you say really not an advertisement, when you think about it?

    (Oh,oh -- here it comes, the inevitable signature link. Luckily the only thing I'm selling is Democracy.)

  41. Advertising vs. suggesting by danila · · Score: 1

    I rarely if ever "advertise" products that I like. I respect other people too much to do that. Only when I see that a person clearly has a need that can be met with a particular product, would I recommend it. Though when a product is free, I can suggest it even when the need is not so obvious.

    For example, here on Slashdot I won't promote CS Desktop Notes, even though it's really great software, because I don't think most slashdotters need it. On the other hand, I feel no remorse about suggesting you check out Nici, an efficient, user-friendly program to mass-download free porn, categorize and view it, because people here look like a target audience. :) I would have suggested a dating service, but that would be an exercise in futility, though eHarmony is good.

    --
    Future Wiki -- If you don't think about the future, you cannot have one.
  42. -1 incoherent by AnotherFreakboy · · Score: 1

    Someone out there has a sig about moderating incoherent. Finally I begin to understand why that might be necessary.

    Sai Babu, if English is not your first language try to post some more information and I (or someone) might try to help you. If English is your first language I hope, for you sake, that you are drunk.

    --
    Why not get the real ultimate power?
    1. Re:-1 incoherent by Sai+Babu · · Score: 1

      Damn keyboard is acting up. I touch type and contrary to tactile recognition, some characters are not being generated. It's this Fujitsu P2120. I love the form, but execution is lacking. Will be off for third trip to repair center since buying 18 months ago.

    2. Re:-1 incoherent by AnotherFreakboy · · Score: 1

      Makes sense. After posting I thought I should have had a look at your previous posts rather than jump to conclusions. Your other posts seemed alright.

      --
      Why not get the real ultimate power?
  43. Why is this on Slashdot? by onlyjoking · · Score: 1

    So Slashdot is a now marketing trends website? Give me a break.

    1. Re:Why is this on Slashdot? by mpeach · · Score: 1

      For one, it's interesting. Additionally, the news post relates the concept to open source software.

  44. pack animal instincts to tell of new food sources by Cryofan · · Score: 1

    Probably some sort of hardwired social animal/pack animal/tribal instincts to tell the other members of the tribe about some new food source or other resource: "hey, guys, you won't believe this great patch of berries I found upon on the mountain this morning!"

    THis is a very old and highly developed survival skill, and corporations are tapping into it with this sort of technique.

    --
    eat shiat and bark at the moon
  45. Blowfly Beer Viral Maketing by microbrewer · · Score: 1

    Blowfly beer used this very type of marketing to screw the big 2 monopilised breweies in Australia .
    They offer a share for when you sign up to the website and refer friends and and have in the past given members a decision in marketing of the beer also and gave a share if you answered thier polls on these decisons that they then exceuted.They have offered FREE BEER events for members also of course.
    Every carton of beer you buy gets you another share in the company .They will offer a propectus when they got big enough .
    This makes the consumer feel a part of the company and it is one the few small beer comapaines in that have survived quite well and sit themselves within the local Australian premium beer market price pange .They deliver in the metropolitan areas of Sydney and Melbourne and you can buy online, a very inovative maketing idea in the world of brewing that I was involved with in its initaial stages before I moved to the US.

    Blowfly Beer (or get yourself a Blowie ha ha)
    http://blowfly.com.au/

  46. We call them fanboys . . . by havaloc · · Score: 1

    . . . and you can find them at just about any internet forum for specific products.

  47. This is not surprising by museumpeace · · Score: 1

    ...their volunteers promote products simply because it makes them feel good....
    Slashdot runs on volunteer writers who [except maybe Roland Clique-appeal] don't make a cent and just submit items because it makes them feel good.

    --
    SLASHDOT: news for people who can't concentrate on work or have no life at all and got tired of yelling back at the TV.
  48. altruistic? by CAIMLAS · · Score: 1

    It might just be me, but personally, I've never met anyone involved with computers that's worth respecting (ie, not a blathering idiot) that's altruistic. Not in the least. They're almost invarialy condescending and self-important.

    Note, don't confuse that with with being conceited. The fact is, they really are better, and thus can condescend to these people's levels.

    --
    ~/ssh slashdot.org ssh: connect to host slashdot.org port 22: too many beers
    1. Re:altruistic? by Anonymous Coward · · Score: 1, Insightful

      You need better friends.

  49. Hey I really like this site! ;-) by Anonymous Coward · · Score: 0


    play free games:

    http://www.lilgames.com

    tee hee ;-)

  50. Doing that thing more than once... by eugene+ts+wong · · Score: 1

    ...would actually be kind of fun. You could take off your jacket and stuff it in your backpack, then try it again. If you came up with many disguises, then it would be challenging to try it as much as possible. You could play a game with your friends to see who could be sold to the most by the same person. Another idea, is to say, "Sure, I'd love to take your picture. Oh, by the way, would you be willing to hold on to my cell phone and mp3 player? In fact, why don't you listen to it while I take your picture?".

  51. They really ARE on the inside, in some cases by Theovon · · Score: 1

    I'm going to sound like a dork when I say this, but in many cases, the volunteers really ARE on the inside. In my case, I'm the leader of the Open Graphics project, and while there are certain aspects of the interaction between company and community will being hammered out, I know perfectly well that the project will go nowhere without the involvement of the community, because it's a project to meet THEIR needs. This means that they MUST have control. None of this "company knows best" crap (only I'm the one allowed to make that mistake *grin*).

    Just as a side note, it's an interesting feeling being on both the inside and the outside of the project. To the community, I'm the insider who represents a company that is somewhat of a mystery because it's a newcomer to the community who hasn't proven its intentions. To the company, I'm the outsider who represents a community with an unusual, fickle, and conflicting set of requirements (because it's made of an incredible diversity of people).

  52. I'm dead serious... by BastardSonOfRave · · Score: 1

    dead serious about going to Itchy & Scratchy Land!

  53. just created CounterBuzz.com - please help by jeisner · · Score: 1
    If the word gets out that one member of a community is covertly foisting products on the rest, a general sentiment of deceit smites the social atmosphere. I feel that, although this is a perfectly legal, dare I say brilliant, marketing system, I would make it a point to rout out and publicly humiliate any Bzzers I discover.

    I had the same thought. But this has to be done cooperatively to be effective. Why not infiltrate, find out which products are being buzzed, list them online, and let volunteers stamp out the astroturf they see? In other words, we need a site that plays the same role that Snopes does for urban legends.

    I've just registered counterbuzz.com and created an overview page and logo. I'll also send a brief letter to the NY Times Magazine suggesting this strategy and giving the URL.

    Who wants to take over development of the site? If the letter is selected for publication, it will appear in 2 weeks and send a lot of visitors to the site. We need at least a forum so volunteers can get organized.

    The page says:

    CounterBuzz will try to collect and verify information about which products are being "buzzed." If someone is buzzing in a public forum about a product listed here, you can post your own review that exposes her and proves it with a link to CounterBuzz. If your friend is buzzing you one-on-one, at least you can tell him how you feel about it.

    The name CounterBuzz was chosen by analogy with counter-propaganda and counter-spin. If volunteer shills can play this game, so can volunteer debunkers.

    What's wrong with buzzing? There are ethical arguments on both sides of this practice. But the bottom line is that I deserve to know when I'm being spun. If you claim to be my friend, or you're posting a review on Amazon, you'd better tell me if you have a conflict of interest.

    See the site for more discussion.

    1. Re:just created CounterBuzz.com - please help by bshanks · · Score: 1
      It's unpleasant to think of the innocents that will be caught in the cross-fire; for example, I'm a big fan of the Rock Bottom restaurant chain mentioned in the article and often evangelize it to friends. And I happened to move in July 2003. I hope I'm never mistaken for a "secret agent".

      However, in the long term it seems to me that BzzAgent is a step closer to the ideal than traditional advertising; a way to get the word out about new products. Providing free samples to ordinary people who are interested in their product and who may be willing to talk it up if they like it is exactly what companies should be doing. This is more helpful to society than spending lots of money to shoot slick commercials and to have famous people appear in them.

      A precursory look at the BzzAgent website (particularly http://www.bzzagent.com/pages/WordOfMouth.php) shows that they aren't encouraging a "secret agent" mentality. In fact, they even use the word "open" a lot, and they let you look at their blog without even signing up as an "agent". And take a look at http://www2.bzzagent.com/pages/CodeOfConduct.jsp; they expect Agents to be open and honest, and they enourage them to talk about being Agents.

      It's regrettable that (quoting the nytimes article) this is coupled with suggestions that people "call bookstores and pretend you don't know the exact title or author you're looking for".

      In my opinion, BzzAgent is one step away from the ideal. They should even more actively encourage their members to mention their membership in BzzAgent whenever possible to dispel mistrust. Finally, they should actively discourage things like calling the bookstore and pretending you don't know about something.

      Imagine that instead being associated with "undercover marketing", BzzAgent became a household word, a program that everybody knew about and that many people participated in, in order to get samples of products, and in order to provide a service by advertising good products. BuzzAgents' friends and acquaintances would know that they participated, and if an Agent friend brought Al Fresco sausage to your BBQ, it would be no secret where they got it from. The net effect would be, first, to encourage people to try new things through free samples, and second, to devolve the job of getting the word out about good new products from professionals to amateur volunteers.

      In fact, I think this is probably what they are aiming at even today, and they just need to take a few more steps to address everyone's concerns about openness.

      I have one more suggestion that is a little more radical, but that I think would help BzzAgent prove once and for all that they mean well. I understand that sometimes it may be difficult and awkward to make Agents mention their affiliation each and everytime they happen to mention the product in passing. So, the company should ask Agents to affix a small, visible, brightly colored "BzzAgent" sticker to the product when they bring it somewhere to tout it. This should remove any mistrust.

      (incidentally, one of the things that is probably hurting people's perceptions of BzzAgent is to use the word "agent" to describe their members. It seems to me that this is clearly intended as a silly/campy/goofy parody. But it comes off as if they're seriously trying "infiltrate" us. It is ironic that this inconsequential choice of words, a "branding mistake" perhaps, will probably do a lot to galvanize opposition amongst people who don't like being influenced by advertisers with their carefully chosen words)

      Your site is a good idea, though -- we may as well have a place to put a list of products which may be being astroturfed, either by this company or by others, as well as have an open forum to discuss these sort of things.

    2. Re:just created CounterBuzz.com - please help by jeisner · · Score: 1

      Thanks, bshanks, for the long and thoughtful reply. You're correct that the only thing that bothers me is the deception: conflicts of interest should always be disclosed. I like your vision of how open buzzing could be a good thing.

      Your site is a good idea, though -- we may as well have a place to put a list of products which may be being astroturfed, either by this company or by others, as well as have an open forum to discuss these sort of things.

      Exactly. Even if BzzAgent took the steps you suggested, other marketers would probably spring up who are willing to push the ethical boundaries. And the problem is not limited to product marketing: I've heard several instances of astroturfing political opinions, by advocacy groups or corporations (dare I speak the name of slashdot's Great Satan?). I think such tactics need to be tracked and exposed where possible, both as a partial cure and as a deterrent.

      It's unpleasant to think of the innocents that will be caught in the cross-fire; for example, I'm a big fan of the Rock Bottom restaurant chain mentioned in the article and often evangelize it to friends. And I happened to move in July 2003. I hope I'm never mistaken for a "secret agent".

      Well, suspicious friends can ask you point-blank whether you're buzzing. But Rock Bottom ought to recognize that deceptive marketing comes with a cost: if their strategy gets out, then genuine recommendations like yours do become suspect. Their choice.

      The alternative is that recommendations for pretty much everything become suspect, and that wounds many more innocents.

      I'm more worried about the possibility that products might be wrongly or maliciously identified as counterbuzz targets. That's one reason it's good to have an authoritative website with an appeals mechanism. Sort of a snopes.com for that urban legend going around about how Al Fresco sausages are tasty. :-)

  54. viral marketing... by the-build-chicken · · Score: 1

    is not open source marketting...it is an lothesome technique. I once read an interview with a leading viral marketer (surf control prevents me from linking at this time) who was quoted saying something along the lines of "our customer realise it's not cost effective to have a product or service that is good enough to produce word of mouth, however we can hire people to create that word of mouth for a fraction of the price".

  55. Precisely. by Nomihn0 · · Score: 1



    I appreciate your concern for grammar, but I said what I intended to say. "Their kids" refers to the kids of the various mothers, not each individual mother's children. When one mother is a celebrity, her friends' children become less enthralled by their own respective mothers. In response, these mothers might launch an "I treat my kids just as well or better" counter-assault. This is a very common dynamic between parents of the same child and, in a tightly knight school community like the one mentioned, the parents of different children.

    It's comparable to the clichéd old-women/apartment-building/lawn-chair effect.

  56. Please add: by Nomihn0 · · Score: 1

    I forgot to include: "Because the mothers are the ones who do the ultimate pressuring (with their egos, through their wallets) it is peer pressure."

    Not that I have anything against mothers. Frankly, I don't know where I'd be without one.

  57. Re:pack animal instincts to tell of new food sourc by LordLucless · · Score: 1

    What's with trying to assosciate this hardwired behaviour/human animal crap with everything people do? This behaviour is actually the *opposite* of animal behaviour - dogs (another pack animal) don't go telling all the other dogs about that cool bone - they go bury it so the other dogs don't find it. I remember hearing somewhere (probably the zoo) that the Chimp is the only other mammal apart from humans that willingly share food. The only other animals I know of that share knowledge about where to find food are bees - hive animals. Which I think is probably just as likely an evolutionary path for some people I know of ;p

    --
    Just because you're paranoid doesn't mean there isn't an invisible demon about to eat your face
  58. where does the distrust come in? by TheLittleJetson · · Score: 1

    ...I would make it a point to rout out and publicly humiliate any Bzzers I discover.

    Word of mouth advertising brings advertising back to its original purpose: to inform you of the existance of a product you might want. Not to tell you it's needed to get laid, or that you NEED it, etc etc etc.

    If the folks are simply doing this because they like what they bought, why do you need to humiliate them? I've convinced several of my friends to buy PowerBooks. I did so because I thought they'd enjoy it as much as I have mine, and it seems they are doing just that.

    Believe me, I hate it just as much when someone I know pushes some crap on me and I find out there's some incentive for them. No, I don't want a free iPod. However, when someone simply says "Hey you should get an iPod. I got one and I use it every day." -- where's the distrust?

  59. In other words... by Moraelin · · Score: 2, Interesting

    Yet another company has discovered fanboys and astroturfing. Yeah, that's sooo new.

    Can't even say it has anything to do with OSS. Anyone who's played a game and ever posted on a gaming board, has already met the unpaid fanboy acting like he's Holy Defender Of The Publisher, Minister Of The Truth, Silencer of All Heresy. "You dare complain about bugs and crashes? Nooo! The game is perfect! It's your system! It's your drivers! You're too stupid to use a computer!"

    Cretins.

    And yet another set of corporate fucks are willing to plunder and rape public comms channels to line their pockets. Much like spammers do.

    There's a reason why people would rather trust each other than trust the marketters and professional reviewers. I know _I've_ had enough of marketting lies and bought reviewers dutifully transcribing the hype that the vendor wants printed. And I don't even mean creative exaggeration, but outright bullshit, lies and snake oil.

    But it used to be that at least there were public communication channels, in the form of bulletin boards and newsgroups and the like, where we could talk to each other about it. And about other stuff. And now a bunch of corporate fucks have basically discovered that "hey! We could make a profit by polluting these channels to carry our corporate message."

    So what's the difference between that and what spammers did to a different public resource? Nothing. The exact same "hey, we can make a buck by polluting and poisoning a comms channel" mentality.

    --
    A polar bear is a cartesian bear after a coordinate transform.
  60. Nope by Moraelin · · Score: 2, Insightful

    This kind of confusion between "honest personal opinion/review/dogma" and "corporate marketting to make a buck" is just what those unethical corporate shills are exploiting, and what they'd like you to believe. "Sure, there's no difference between Joe talking about his new car from experience, and Jack who's regurgitating corporate hype for, say, Ford." Wrong.

    You even almost see the difference on your own when you say "Slashdot deals with this by giving you the negative buzz too." Well, bingo. That _is_ the whole difference between a real review or opinion, and corporate marketting.

    The whole "trust" part in that web of trust, refers to trusting someone to give you their honest opinion. I.e., if you think a product sucks, by Jove, do tell me in which ways. I want to hear _all_ the info: the good _and_ the bad.

    You also trust that they have nothing to gain out of deceiving you. E.g., if I'm talking about my Psion 5 and how I find it to be the greatest palmtop ever made, in the end I have nothing to gain whether you believe me or not. I don't own any shares in Psion or Symbian, I don't sell Psion 5's, I don't sell software for them. I.e., the assumption of trust is that you can trust that I have no reason to lie to you.

    I may of course still be uninformed, pissed off, a fanboy, or simply my uses for a PDA may not match yours. E.g., I love that keyboard for typing, but if you don't do a lot of typing on a PDA, a Palm may serve you better. What I love about it, may be completely irrelevant to you, or may even be what you'd hate about it. (E.g., partially because of the keyboard it _is_ also bulkier than a Palm.)

    But you trust that I won't deliberately lie to you.

    And, sorry, I fail to see how can I apply that trust to someone actively marketting for a corporation. They're not feeding me a honest opinion, they're not telling me their own experience in using the product (which generally they don't even own), they're just regurgitating a marketting text. Sorry, _what_ can I trust there?

    --
    A polar bear is a cartesian bear after a coordinate transform.
    1. Re:Nope by daigu · · Score: 1

      You perspective is interesting. Unfortunately, buzz marketing doesn't work this way. Buzz marketing is about getting people that like your product to talk abot it - not regurgiating a marketing text. So, it is very much about people talking about their honest opinion; buzz marketing is just a way for company's to encourage people with good things to say to talk about it more.

  61. Everywhere by robnauta · · Score: 1

    Well that's no news. This phenomenon happens almost everywhere. So it's strange that the title mentions open source. I guess it's even more common in hardware. Take for example 3D videocards. When they were new, fanboys promoted their new Voodoo cards. Then nVidia came along with their TNT card, and 3Dlabs was a big company so the fanboys started praising nVidia for being a small company that challenged the big company with a superior product. Nowadays the fanboys blast nVidia for being big even though they became big just by making decent products, and ATI is their new hero, even though it's also a big company. The pathetic thing is really that people waste time on this, usually anonymously, to praise one product and badmouth the competitor. I guess it's because when you're young any feeling you have becomes an intense emotion. 20 years ago those people would have been on the barricades with a political belief, nowadays they only care about commercial products. Even when it's open source, that's out of anticommercial feelings. They just want Linux to win because it's against a capitalist company. Those fanboys cannot even write a 3-line shell script to save their lives, all they do is click around in KDE, and then they reboot back to windows after an hour for the rest of the day.

    1. Re:Everywhere by Triskele · · Score: 1

      They just want Linux to win because it's against a capitalist company. Isn't that more than a good enough reason? ;-)

      --

      --
      USA: home of the world's largest terrorist training camp.

  62. I weep for humanity by lxs · · Score: 1

    From the article:

    If you start questioning everyone's motives, then you'll be in a home with tinfoil on your head.

    So that is why I feel creeped out about this. It doesn't work on slashdotters.

  63. Exactly. Plus, it won't work. by Anonymous Coward · · Score: 0

    Open source is already doing this, of course. But it works in open source.

    In contrast, unpaid advertising of commercial products won't work. That's because our society is founded on selling people things they don't need, in order to keep workers in jobs making products and paying for products. Put simply, the only reason people buy half of the junk made is because a mind-numbing wave of advertising is directed at them with the launch of any new product that people don't see real use for. After the advertising, it's becomes cool, and people want to talk about it or wear it on their t-shirts.

    Maybe if the brand name is already well known, they'll wear a new t-shirt for the brand. But an entirely new product by a new supplier, for the "altruistic" benefit of convincing people to buy things they don't need? Can't imagine it, unless the world gets a whole lot scarier.

  64. Gibson a step ahead again by Anonymous Coward · · Score: 0

    No-one read William Gibson's 'Pattern Recognition' then?

  65. It won't work. by ponos · · Score: 1

    In the long term I don't think this type of marketing will work for companies. The obvious reason why most of us trust other people is (a) they are honest because they do not have financial interests (b) we appreciate their opinion because we want to be like them.

    If this type of marketing becomes wide-spread then simply everyone will start being much more cautious about what he is being told. As for the coolness factor, well, we already have that for a long time: hot actors tell us what to eat/drink/wear, sexy models show the newest products. Most of us have a certain immunity to this. I would consider buying ZZZ if it seemed to me that cool guy AAA is indeed cool *because* of ZZZ. But would I buy ZZZ (so many variables.... must stop programming) simply because cool guy AAA said so?

    People are not idiots. They know whose opinion is important for a reason. If I tell my friends to use firefox, they will, because they know I can back my choice with technical arguments they don't want to hear. This knowledge renders my opinion valid. (admittedly, my opinion does not have the same weight in matters of appearance or style, maybe a hot model would be more convincing for that...)

    P.

    Installing linux to my friends' computers since 1995!

    1. Re:It won't work. by Anonymous Coward · · Score: 0

      "Installing linux to my friends' computers since 1995!"

      Wow. Compiling Gentoo really *is* slow!

    2. Re:It won't work. by chawly · · Score: 1

      And that's why he does it on his friends' computers.

      --
      How many beans make five, anyhow ? ... Charles Walmsley
  66. William Gibson: Pattern Recognition by Blitzenn · · Score: 1

    William Gibson hits on this same thing in his book called Pattern Recognition. It surprised me a little how far he took the idea. It was even plausible. Must read if you are interested in this sort of stuff. He is heavy on how our perceptions of things effect our every day lives.

    1. Re:William Gibson: Pattern Recognition by clotito · · Score: 1

      You want to know what's funny about that? I know that you are going to have trouble believing this, but William Gibson's Pattern Recognition is actually marketed by BzzAgent: http://www2.bzzagent.com/downloads/book_rewards_in fo/pattern_recognition/ You aren't a BzzAgent, are you?

    2. Re:William Gibson: Pattern Recognition by Blitzenn · · Score: 1

      I don't even know what a bzz agent is. I could follow your link to see either. How is that funny anyhow? I don't get it.

  67. Mozilla Europe - NL by me+at+werk · · Score: 1

    While I agree totally that xx.mozilla.org should forward to the right pages, you say you have not found it. I believe there's a link to Mozilla-Europe somewhere, but here's the url for the lazy:

    http://www.mozilla-europe.org/nl/

    Hope that helps.

    --
    For context, click Parent.
  68. There is distrust in . . . by Nomihn0 · · Score: 1

    receiving free goods in exchange for promoting them. If you do a bad job promoting, you're considered less of an "insider", so you don't get the free merchandize or prize points. Due to this, there is a huge incentive to promote the product even if it is terrible (see my 20Q story in response to another poster).

    It's not as if buy an iPod, happen to like it, and decide to spread the word. It's more along the lines of Apple saying "Psst, here's a free iPod. You're cool now, but you can't tell anybody about this little secret of ours. Make Apple known and you'll be really 1337, yeah. You screw this up, then no more free stuff, and we make you a buffoon in a tutu." While you are still the one promoting it, your friends cannot trust trust your word, knowing that Bzzing remains at large. It's really despicable. One woman in the article mentioned convincing her father to buy a quantity of suasages. She also convinced somebody to change a recipe to suit them. I'd say that's downright manipulative. Still trust her?