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If The Problem Persists, Reboot The Car
prostoalex writes "Ever-increasing presence of high-tech devices in modern cars is a double-edged sword, the New York Times discovers. Software from different suppliers brings up to some peculiar bugs, such as a heater turning itself on during a hot summer day. In December last year ABI Research estimated that roughly 30% of all warranty issues with new cars were microprocessor- and software-related. The NYT article also quotes an interesting prediction from IBM, saying that by 2010 almost all cars will have the same mechanical systems (hardware), and the differences will be primarily on software level." (That prediction seems as accurate as the IBM prediction that there was a worldwide market for 10 or so computers.)
Reminds me of a joke...
A mechanic, an engineer and a programmer are driving down the road in a car when suddenly it stalls out. The mechanic gets out, checks out the engine and comes back into the car to report that it's going to be a few hours of work to fix it. The engineer leaves the car to check out the problem and comes back to report that he can design a fix that should only take about an hour. Upon hearing that, the programmer says, "Hey, let's first all get out of the car, get back into it and just see if it works then."
I'm a big tall mofo.
by 2010 almost all cars will have the same mechanical systems (hardware), and the differences will be primarily on software level.
At that point, we'll be too distracted by Jupiter turning into a star to really notice.
The coolest voice ever.
I will NOT pay to bring it to some expensive certified dealership to get my fucking car rebooted.
That would be akin to bringing your computer to M$ and paying them to fix it every time it crashed.
Buy Steampunk Clothing Online!
Ever-increasing presence of high-tech devices in modern cars is a double-edged sword, the New York Times discovers.
The problem the NYT is describing here is not high-tech devices. The problem is crappy firmware.
The auto industry is driven by release dates. The release date for the '06 version of your favorite car is already determined by the industry. Doesn't matter if it's not 100%, it ships that day, regardless.
This is not the best environment to create software in. Hence, you get crappy firmware and that's where those 30% of service calls come from. Believe me, if the auto industry wanted to make bullet proof firmware, the tools are out there (think Mars Rover and VxWorks for example). But the service calls cost less than the development effort, and the end result is - crappy firmware.
Weaselmancer
rediculous.
They are also immune to electromagnetic pulse should a nuclear bomb go off.
Personally, I look for gas milage, reliability and comfort, but each to their own....
which was supposedly "repaired" by the dealership. 2 days after I picked up my jeep, the check engine light came back on.
Rather than take it in for a $90 diagnostic fee, I found a trick: put in key, turn "on", "off", "on", "off", and finally, "on", and the diagnostic code(s) display in the digital odometer.
Take that code to google, and I found that the jeep had the same problem which was supposedly "repaired".
I took it back in, and mentioned the codes it was showing, and put up a fight with the service manager saying, "No, you will not charge me for the 'diagnostic' check, I already know what it is. It's code ABC and XYZ. Now, fix."
Anyone who does tech support is aware of how incompetant people can be at times. Here's an email I recieved that sounds like it relates to this topic:
...'
HELPLINE: 'General Motors Helpline, how can I help you?'
CUSTOMER: 'I got in my car and closed the door, and nothing happened!'
HELPLINE: 'Did you put the key in the ignition and turn it?'
CUSTOMER: 'What's an ignition?'
HELPLINE: 'It's a starter motor that draws current from your battery and turns over the engine.'
CUSTOMER: 'Ignition? Motor? Battery? Engine? How come I have to know all of these technical terms just to use my car?'
--------
HELPLINE: 'General Motors Helpline, how can I help you?'
CUSTOMER: 'My car ran fine for a week, and now it won't go anywhere!'
HELPLINE: 'Is the gas tank empty?'
CUSTOMER: 'Huh? How do I know?'
HELPLINE: 'There's a little gauge on the front panel, with a needle, and markings from 'E' to 'F'. Where is the needle pointing?'
CUSTOMER: 'I see an 'E' but no 'F'.'
HELPLINE: 'You see the 'E' and just to the right is the 'F'.
CUSTOMER: 'No, just to the right of the first 'E' is a 'V'.
HELPLINE: 'A 'V'?!?'
CUSTOMER: 'Yeah, there's a 'C', an 'H', the first 'E', then a 'V', followed by 'R', 'O', and 'L'
HELPLINE: 'No, no, no sir! That's the front of the car. When you sit behind the steering wheel, that's the panel I'm talking about.'
CUSTOMER: 'That steering wheel thingy. Is that the round thing that honks the horn?'
HELPLINE: 'Yes, among other things.'
CUSTOMER: 'The needle's pointing to 'E'. What does that mean?'
HELPLINE: 'It means that you have to visit a gasoline vendor and purchase some more gasoline. You can install it yourself, or pay the vendor to install it for you.'
CUSTOMER: 'What? I paid $12,000 for this car! Now you tell me that I have to keep buying more components? I want a car that comes with everything built in!'
------------
HELPLINE: 'General Motors Helpline, how can I help you?'
CUSTOMER: 'Your cars suck!'
HELPLINE: 'What's wrong?'
CUSTOMER: 'It crashed, that's what went wrong!'
HELPLINE: 'What were you doing?'
CUSTOMER: 'I wanted to go faster, so I pushed the accelerator pedal all the way to the floor. It worked for a while, and then it crashed-and now it won't even start up!'
HELPLINE: 'I'm sorry, sir, but it's your responsibility if you misuse the product.'
CUSTOMER: 'Misuse it? I was just following this damned manual of yours. It said to make the car go to put the transmission in 'D' and press the accelerator pedal. That's exactly what I did-now the damn thing's crashed.'
HELPLINE: 'Did you read the entire operator's manual before operating the car sir?'
CUSTOMER: 'What? Of course I did! I told you I did EVERYTHING the manual said and it didn't work!'
HELPLINE: 'Didn't you attempt to slow down so you wouldn't cash?'
CUSTOMER: 'How do you do THAT?'
HELPLINE: 'You said you read the entire manual, sir. It's on page 14. The pedal next to the accelerator.'
CUSTOMER: 'Well, I don't have all day to sit around and read this manual you know.'
HELPLINE: 'Of course not. What do you expect us to do about it?'
CUSTOMER: 'I want you to send me one of the latest versions that goes fast and won't crash anymore!'
---------------
HELPLINE: 'General Motors Helpline, how can I help you?'
CUSTOMER: 'Hi! I just bought my first car, and I chose your car because it has automatic transmission, cruise control, power steering, power brakes, and power door locks.'
HELPLINE: 'Thanks for buying our car. How can I help you?'
CUSTOMER: 'How do I work it?'
HELPLINE: 'Do you know how to drive?'
CUSTOMER: 'Do I know how to what?'
HELPLINE: 'Do you know how to DRIVE?'
CUSTOMER: 'I'm not a technical person! I just want to go places in my car!'
It's a pretty good laugh