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Comcast Sued For Giving Customer Info to RIAA

maczealot writes "The first legal missile has been fired at ISP collaboration. Comcast, the top U.S. cable TV network operator, is being sued by a Seattle-area woman for disclosing her name and contact information, court records showed Thursday." From the article: "...no court authorized Comcast to release names and addresses of its customers, or notified his client that her information had been given to an outside party..."

44 of 527 comments (clear)

  1. Poor Comcast by Cylix · · Score: 5, Insightful

    When you play with the devil... you will get burned. So let this be a lesson for handing your customer's data over to the RIAA thugs.

    On a lighter note, looks like the RIAA has really stream lined the process of putting the screws to the customer. Honestly, you can't get any faster then straight to debt collection agency! Looks like due process was really slowing down their efforts, but now that it has been nixed from the check list they are free to pursue their interests without that peksy court system in their way.

    Too bad I can't just go around and asking debt collection agencies to gather up money for me. I'm sure someone would disagree with me if I randomly decided some poor bastard off the street owed me $3000 or face a very long trial attempting to prove that I don't.

    Yee gads! I wonder if I can patent this as a business methodology?

    Ominous...

    --
    "You should always go to other people's funerals; otherwise, they won't come to yours." -- Yogi Berra
    1. Re:Poor Comcast by superpulpsicle · · Score: 4, Insightful

      Well if RIAA was smart, they'd really go the distance and research the hell out of the candidates before sueing them.

      - Rich or at least well off
      - non technical
      - old enough
      - Doesn't work at a computer type company with any major contacts
      - Not knowledgable about laws

    2. Re:Poor Comcast by Anonymous Coward · · Score: 2, Insightful
      - Rich or at least well off

      But more importantly, not rich enough to hire a lawyer!

    3. Re:Poor Comcast by Andr0s · · Score: 3, Insightful


      - Rich or at least well off
      - non technical
      - old enough
      - Doesn't work at a computer type company with any major contacts
      - Not knowledgable about laws

      Umm... that -definitely- doesn't sound like a music pirate profile to me.

      Rich? Buy original CDs, or better yet Vynyl.
      Non-technical? Not too likely to posess enough 'net-savyness to download loads of mp3s or divxes...
      Old? Not enough interest for tons of net-floated MP3s...
      Doesn't work at computer type company - how is this relevant?
      Not knowledgeable about laws? Rich, but stupid and without good lawyers?

      LOL.

      --
      '...computers in the future may have only 1000 vacuum tubes and perhaps weigh 1.5 tons...' Popular Mechanics, 03/49'
    4. Re:Poor Comcast by Anonymous Coward · · Score: 5, Insightful

      Reread clause ii.

      Comcast is allowed to cooperate with "system administrators at other Internet Service Providers or other network or computing facilities."

      That != "anyone who asks." I would argue that the RIAA does not meet this qualification. This clause is to allow them to deal with people who spam, threaten, harass, or otherwise harm others in dealing with a complaint. It's specifically tailored to responding to sysadmins and other computing professionals. Not someone involved in a business dispute.

      Second issue with this clause in general "You expressly authorize Comcast to cooperate....in order to enforce this policy." Again, this isn't a blanket license--there is the need to show that the activity in question violates some OTHER aspect of Comcasts' TOS. Granted, this may be open and shut if the TOS expressly prohibit viewing copyrighted material, but that's not a clean win either.

    5. Re:Poor Comcast by Talondel · · Score: 5, Insightful

      You expressly authorize Comcast and its suppliers to cooperate with (i) law enforcement authorities in the investigation of suspected legal violations, and (ii) and system administrators at other Internet service providers or other network or computing facilities I fail to see how this clause is pertinent to this law suit in any way. The RIAA is neither an internet service provider, nor a law enforcement agency (no matter how much they want to be).

    6. Re:Poor Comcast by wdd1040 · · Score: 2, Insightful

      But the RIAA isn't a law enforcement authority. Thereby, they still have no rights to this information unless a law enforcement agency has a warrant and they are pending litigation (which isn't the case with this).

      --
      wdd
    7. Re:Poor Comcast by whoever57 · · Score: 2, Insightful
      (i) law enforcement authorities in the investigation of suspected legal violations, and (ii) and system administrators at other Internet service providers or other network or computing facilities in order to enforce this Policy.

      Sounds like the subscriber doesn't have a chance, once the copyright cops get involved.

      Exactly which of the 2 groups of people is the RIAA a part?
      --
      The real "Libtards" are the Libertarians!
    8. Re:Poor Comcast by Anonymous Coward · · Score: 2, Insightful

      1- RIAA is not a law enforcement authority
      2- RIAA is not a sysadmin
      In other words: Comcast is still screwed.

    9. Re:Poor Comcast by uberdave · · Score: 1, Insightful

      The company, Settlement Support Center, based in Washington state, was using information that the Recording Industry of Association of America had obtained in a Philadelphia lawsuit over the illegal sharing of digital music files

      The RIAA obtainded the info in a lawsuit. Legal authorities were therefore involved, and Comcast was thus well within the Terms of Service releasing the information.

    10. Re:Poor Comcast by B747SP · · Score: 2, Insightful
      This cooperation may include Comcast providing available personally identifiable information about you to law enforcement or system administrators, including, but not limited to, username, subscriber name, and other account information.

      That's all well and good, but is that legal? It depends on the jurisdiction I suppose, but if its not legal to share that kinda of information where Comcast are, then the clause is worthless (to them - very profitable to their victims!).

      You can write anything you like in a contract, but if its not legal to do what the contract says you will do, a court won't uphold the contract.

      Comcast could (and truth be known, Microsoft probably do) include a clause that says "In consideration of The Service you will deliver to us the genitals of your first born son on the third night after the first full moon following his first birthday". Unless they happen to stumble into a jurisdiction where trade in body parts is legal, they're shit out of luck as far as collecting on the deal goes.

      Lots of people put wild and crazy stuff in contracts "because they can". Most times, all it takes is to point it out to the customer and say "Look, you signed... genitals please, now" and the customer will, ahem, swallow it. Occasionally you get a more astute punter who recognises that what they've been asked to do "just ain't right" and pushes back.

      Let the fun begin.

      --
      I find your ideas intriguing and I wish to subscribe to your newsletter.
    11. Re:Poor Comcast by Anonymous Coward · · Score: 1, Insightful

      Criminal vs Civil law, asshole.

  2. It all depends by mwsmith824 · · Score: 5, Insightful

    Depending on the TOS she agreed to, they might not have needed anything from a judge. Do I think it's criminal to release that information without a warrant, sure. But I've seen stranger things in TOS's and EULAs before.

    1. Re:It all depends by PDXNerd · · Score: 2, Insightful

      According to the privacy agreement:

      We may disclose personally identifiable information as provided for in the Cable Act when it is necessary to render, or conduct a legitimate business activity related to, the cable service or other services we provide to you. These kinds of disclosures typically involve billing and collections, administration, surveys, marketing, service delivery and customization, maintenance and operations, and fraud prevention, for example.

      Is theft a kind of fraud? Fraudulent use of stolen goods??? I don't know, but I bet the court lands on the side of the RIAA and Comcast.

  3. You hear that? by nightsweat · · Score: 5, Insightful

    It's the sound of a thousand TOS agreements being rewritten in every ISP/broadband provider across the country.

    "Well you agreed to it when you clicked "yes" on that 400k text file."

    --

    the major advances in civilization are processes which all but wreck the societies in which they occur - A.N. White
  4. Ok everyone, two things and quick! by Weaselmancer · · Score: 5, Insightful

    1) Where is the EFF? They need to be in on this.

    2) Is there a place to donate directly to her legal expenses?

    Let's get together on this one everyone - this one is important.

    --
    Weaselmancer
    rediculous.
  5. What's in it for Comcast? by d2_m_viant · · Score: 5, Insightful

    I'm curious as to why an ISP would even be compelled to do such a thing. I believe (correct me if I'm wrong) that the courts have ruled that ISP's are not responsible for the actions of their customers. It would seem that Comcast would have no interest either way...so why would Comcast bend customers over like this? Is it worth losing a $49 monthly fee from each customer who leaves because of this?

    1. Re:What's in it for Comcast? by nightsweat · · Score: 2, Insightful

      Comcast provides content. MPAA has interest in provision of content as does the RIAA. MPAA and RIAA make life difficult with their members for Comcast next time agreements need to be signed for things like entertainment on demand.

      --

      the major advances in civilization are processes which all but wreck the societies in which they occur - A.N. White
    2. Re:What's in it for Comcast? by ignipotentis · · Score: 4, Insightful

      Is it worth losing a $49 monthly fee from each customer who leaves because of this?

      You haven't spent much time speaking with comcast's customer service... have you?

      Oh well, they are a corporation. They have A LOT of customers. They do NOT care about the few geeks who will leave due to some idealistic reasoning. I agree with you, they should see this as bad. Howerver, I'm sad to say that they don't.

      --
      Don't waste time... procrastinate now!
    3. Re:What's in it for Comcast? by vdub12 · · Score: 2, Insightful

      You know your an ass. We pay for the dam banwith. I am sick and tired of ISP's that offer high speed internet and then get pissed if you use it. To us we are not wasting it if we are using WHAT WE PAY FOR.

  6. Deja Vu by BrynM · · Score: 5, Insightful
    Dawnell Leadbetter said that she was contacted by a debt collection agency in January and told to pay a $4,500 for downloading copyright-protected music or face a lawsuit for hundreds of thousands of dollars
    I know I've heard of something like this before... There's a word for it... Never given a chance to exonerate herself of the "charges". From acusation to credit damaging collection agency without even a notification... Threat making folks plying her with further threats... Oh yeah:
    extort - verb
    obtain by coercion or intimidation; "They extorted money from the executive by threatening to reveal his past to the company boss"; "They squeezed money from the owner of the business by threatening him"
    --
    US Democracy:The best person for the job (among These pre-selected choices...)
  7. Re:phew . . by geminidomino · · Score: 4, Insightful

    Nice troll.

    "Crimes" get reported to Law Enforcement. Contrary to what they, and apparently you, beleive, the Asses of America are NOT Law Enforcement agencies.

  8. Re:And when she's found guilty... by geminidomino · · Score: 4, Insightful

    "Home address" is still personal information.

    If they want to turn the info over to the cops because she's committing a crime, fine. That's their job.

    *AA is not Law Enforcement.

  9. Re:awesome by Anonymous Coward · · Score: 1, Insightful

    Hello Mr AC,

    Could you please provide evidence that this woman committed copyright infringement.

    Yours,
    Another AC

  10. RIAA might come in by northcat · · Score: 4, Insightful

    If this case goes against Comcast, then other ISPs will get intimidated. That'll be bad for RIAA. So, maybe, RIAA might demand an unreasonably high amount from that woman (for downloading copyrighted music, RTFA) or sue her pants off, so that she can't go ahead with the comcast case. Maybe even ask her to "settle" so that they'll drop anything they have against here if she drops the comcast case.

  11. There must be more to this story... by n6kuy · · Score: 3, Insightful

    How could they bill her for products or services she didn't obtain from them?

    If I go to my local record store, and they give me free copies of albums they've illegally replicated, the RIAA is gonna bill ME?

    They need to go after the illegal distributor, not the end user.

    --
    If you disagree with me on social issues, then it's pretty clear that you are a narrow-minded bigot.
  12. Stay focused... by Krypto420 · · Score: 4, Insightful

    Don't forget the point here people.... I didn't read anything in the article about her getting off from the lawsuit with the RIAA. I think she has a right to sue Comcast for giving out her personal information to ANYONE, let alone someone that wants to use that information to sue her. While the article seems to focus on the fact that it was the RIAA, it could have been anyone/any company.

    This is not intended to be flamebait, but I'm not sure that the RIAA is guilty of any wrong doing. They asked for her info and Comcast gave it up. While I don't how that will affect the case that the RIAA has against her, if the facts in the article are indeed true, it seems only fair that she receive some restitution from Comcast. If that ends up being the case and I were her, I would pay off the RIAA and end the ordeal. In the end, she will most likely come out ahead ($$) from this whole debacle.

  13. Re:Seattle area people really care about privacy by Punboy · · Score: 1, Insightful

    Ok, dont get a political flameware started. Quite frankly im pissed off with everything became a redstate bluestate thing. we're ALL americans, no matter what state we're from, and no matter our political affiliation. And where are the libertarian states?

    --
    If you like what I've said here, and want to read more, go to http://www.krillrblog.com
  14. Re:Fined for downloading? by Anonymous Coward · · Score: 5, Insightful

    The question I want to know is...

    How did the RIAA know she had downloaded said files?

    IANAL. TINLA.

    If she downloaded them from an RIAA agent, the agent, by making them available to her, also gave permission on behalf of the RIAA to download them... so they are legal copies. (estoppel prevents the RIAA from suddenly deciding they are now illegal copies)

    If she *didn't* download them from an RIAA agent, then the RIAA must have been tapping her wires... an illegal act in and of itself because the RIAA is not law enforcement and cannot serve warrants. If this is the case, it is illegally and improperly collected evidence and will not be permissible in court.

    A third question... if an agent of the RIAA downloads a copy from you (i.e., you're uploading), did they not authorize the new copy in the first place (see objection #1)? If they don't download the copy, can they be sure the file name is analagous to the actual song? And to download the copy, their agent has to approve the creation of the download (by starting it) and therefore the upload to the agent becomes legal.

    Seriously... I cannot for the life of me figure out how the RIAA collects evidence that will actually get into court... either the RIAA agent has authorized a copy to be made (and so the copying is not illegal) or the RIAA has used illegal methods to wiretap a computer (and therefore the evidence is inadmissable). In the first case, you have no case because there is no crime; in the second, you have no case because there is no court-admissable evidence.

    Could someone please enlighten me?

  15. Re:Denied by Phil246 · · Score: 3, Insightful

    In America, from the horror stories ive heard, it would seem people sue for the sake of it, regardless if they dont have a decent case - in the hope they`ll get an out of court settlement.
    Now, i dont live there so i cant be sure, but ive a feeling thats how things are over there.
    The rise of the 'compensation culture' deeply troubles me, with the frivolous lawsuits which are flying about, in the face of things such as common sense.

  16. What exactly can the RIAA even do anyways? by saleenS281 · · Score: 4, Insightful

    Even if they found out it was come from her IP... what proof do they have that "SHE" downloaded the stuff?

    Let me make up a quick defense or two here...

    "I had an open wireless access point, someone else must've been stealing my bandwidth."

    "There's a trojan on my computer, I didn't download that stuff, I don't know how it got on there."

    They didn't even seize her computer, they don't even have proof of it being on her hard drive, so how the hell can they make a claim against her?

    If I leave my car in my driveway, and someone steals it and kills someone, since when am "I" the one who's charged with murder? This is news to me, and I think I need to leave the country if that's how it really works.

    Or better yet, if someone cuts my brake lines, and I hit another car, that's "MY" fault? Apparently the RIAA decided there are no longer laws in this country... I'm pretty sure their are still one or two though, and that their case has about as good of a chance standing up in court as a piece of tissue paper has of replacing the hoover dam.

    **Note I only feel confident posting this because I am *NOT* on comcast. I'm sure the RIAA would be sending me a bill/collection agency for "defamation of character" if I were.

    1. Re:What exactly can the RIAA even do anyways? by oneiron · · Score: 3, Insightful

      None of that matters... They're just trying to scare people into settlements. You don't need a solid case to do that. All you need are a few expensive lawyers...

  17. Re:Fined for downloading? by MAdMaxOr · · Score: 2, Insightful

    > "MP3 is lossy compression - my copies are not copies but derivative works"

    Every copy of anything macroscopic is a degraded version. It's hard to imagine a court ruling that copyright law doesn't apply because your xerox copy of someone's book was smudged or otherwise imperfect.

  18. Where is the EFF!!111!!!!!1118 by Anonymous Coward · · Score: 1, Insightful

    Where is the EFF? They need to be in on this.

    Yeah, the EFF needs to stand up for our right to download these companies' movies, music, software, etc for free!

    While we are at it, they also need to do more in terms of fighting for the spammer's right to free speech and to bypass our spam filters!

    1. Re:Where is the EFF!!111!!!!!1118 by Weaselmancer · · Score: 5, Insightful

      I'm going to respond to you AC because you've illustrated my point the best.

      This is not about what you download.

      This is about your ISP divulging personal info about you and about what you do online.

      The lady in question did not sue the RIAA, nor dispute the charge. Her two teenage kids probably did do exactly what they are accused of. Nowhere in the article does she say she is going to contest that.

      What she has a problem with (and she should) is her ISP giving her personal and private info to a non-legal body. Despite the noise they make, the RIAA is nothing more than a business consortium. they are not, repeat, not the cops.

      To put it another way, what if Pepsico or Johnson & Johnson demanded her info? Still okay with that?

      So rather than whine about the erosion of our rights and the ability of modern business to crush the individual - here we have an opportunity to set a precedent. So let's do exactly that. While we still can.

      --
      Weaselmancer
      rediculous.
  19. Re:Denied by Anonymous Coward · · Score: 1, Insightful

    Well, the thing is, is this: If they don't have a decent case, it gets thrown out by the judge.

    Which is why all those "crazy lawsuit" stories you hear from time to time don't contain much detail -- when you find out the old lady that won a lawsuit against McDonalds for their coffee being too hot had suffered third degree burns and required skin grafts to her lap, and that McDonalds had ignored many similar injuries before hers, and had refused flat-out to help with her medical bills or even just shell out the measly cash to replace their ancient coffee makers with newer, cooler ones... Well, suddenly her lawsuit doesn't seem too "crazy" or "frivolous" anymore, which defeats the purpose that the story-teller had in mind when he left out all those parts.

    There's a strong anti-lawsuit faction in the U.S. which takes every opporunity to distort and magnify the "problem" in hopes of getting laws passed to eliminate all liability suits, so that large businesses can no longer be held accountable. This faction is mostly made up of said large businesses, and their flunkies in the media.

    Incidentally, though McDonalds lost that suit, and with good reason, they refused to pay the penalty the court decided upon and offered her a much smaller payment. She accepted rather than go back to court -- a lawsuit wasn't even her first choice anyway.

  20. Re:Which Law? by mrsev · · Score: 3, Insightful

    Not ture. Many many countries do not use legal systems based on precedent. They have law books no bigger than any other. Precedent rquires that you study huge volumes of case law. The countries with precedent tend to be anglo-saxon in origin. Those without are based on Roman type legal system. (I know this is a generalisation..please do not start a thread!)

    Your comment about specificaly worded law is crap.

    law book in "Roman" system: You can not divulge private information without consent, unless comanded by a warrant from a judge!

    Law book plus case law in anglo-saxon system: You can not divulge private information without consent, unless comanded by a warrant from a judge!

    But in "mrsev vs. universe, in 2005" It was decided that your IP address and real address are not private information.

    But in "EZsue vs. John Paul II, in 1955" It was decided that your street address is private information unless held in public directory.

    But, mlud, "EZsue vs. John Paul" was ruled not to apply to north facing appartments in sub-tropical regions on the firt tuesday of the lunar month."

    but....

    but but but.

    But..

    Im not making judgments about the two systems but dont pretend that "Roman" law is worse than the US system. At least with Roman law you can know what a law actually is!!!!

  21. Very Suspect by max+born · · Score: 2, Insightful

    What interest would Comcast have in giving away personal customer info to a debt collector? It's bad publicity and what could Comcast possibly gain?

    Verizon, for example, fought the RIAA even when they had court subpoenas, RIAA v Verizon. So I have trouble believing that Comcast is going to violate a user's privacy and perhaps drive customers to Verizon, a competitor. Something is not right here. Perhaps Comcast gave away this user's info by mistake?

  22. Suing is easy. Winning is hard. by wheelbarrow · · Score: 3, Insightful

    Remember that anyone can sue any person or business over anything they want. That's the easy part. Those of you crowing about justice being served should wait and see. Depending on the agreements that the subscriber signed when she joined the ISP, this case could be dismissed on Monday.

  23. Re:Fined for downloading? by TWooster · · Score: 2, Insightful

    Ianal.

    Like many defense arguments amounting to semantics, the RIAA wouldn't have a leg to stand on for this. If P2P networks, are, as they claim, only used to transfer illegal files anyway, the moment they "set up shop" on a P2P network, there's implied consent. They are advertising the presence of their files.

    This is the same as the RIAA having links to their audio files on a website, for the public to see, saying "click here to download!" (With not so much as an click-through license.)

    They are offering the files in what amounts to an opt-in, free-for-all network. When a file is requested, they give it. This isn't cybercrime, and it isn't misusing the offer of the file.

  24. Re:phew . . by bechthros · · Score: 2, Insightful

    Congress disagrees.

    They passed a law in the 80's to specifically state that it was OK to make mixtapes for your friends. Their reasoning was that a) the person making the mixtape had paid for the music in the first place and b) cassettes weren't exact copies of the original, that people could make tapes for their friends. This law being passed was the only reason music-oriented casette recorders (as opposed to voice-oriented casette recorers) ever became legal to own in the US. For many years, they weren't - and I'm old enough to remember it.

    So, Mr-know-it-all-AC, since I paid for my 300+ CD collection, and mp3's are lossy (read: not exact) copies, am I allowed to share them with 10 friends on the net? 20? How many friends am I allowed to have and make the equivalent of digital mixtapes for, of stuff I bought with my own money? Remember, mp3's are lossy compression and nowhere near as high quality as the original PCM streams. They're not exact copies. And "not exact copies" is exactly what Congress passed a LAW to protect our ability to make, and share with our friends.

    And what started all the controversy, you ask? Funny thing - it was the fucking RIAA running around like fucking Chicken Little screaming that the fucking sky was falling and that they'd all be bankrupt in six days and all the recording artists would fucking starve and it would be the end of western fucking civilization! Sound just a little bit familiar?!

    But gee, the RIAA is still around. In fact, now that I think about it, the RIAA made fucking SHIT TONS of cash off of selling cassettes - once they had been forced by the marketplace into accepting a new distribution mechanism.

    I'm getting SO tired of repeating myself over and over and over because all you twenty-something self-righteous oh-look-I'm-a-good-corpofascist little twerps have absolutely ZERO sense of history!

  25. Re:Nice to have this on file: by Anonymous Coward · · Score: 1, Insightful

    ... the exact amount of the most recent payment on the account.

    Wow, that keyspace is huge. The universe would die of heat death with countless light years between individual atoms before a third party would ever be able to guess how much you paid on your bill last month, unless perhaps they rooted through your garbage the previous month or happened to also be a Comcast customer.

  26. But by Anonymous Coward · · Score: 1, Insightful

    The RIAA can seemingly sue you without proof. The fact you cannot afford to pay a solicitor to defend yourself means they win? How's that?

    If it happens to me, I will refuse to pay and countersue under criminal law (fraudulent misrepresentation should work) and if necessary get a jury appearance.

    If the worth of the downloaded material is more than $5000 in the US it's a criminal case, yes? So why is it still a civil matter?

  27. Re:Poor Comcast? Poor Me! by Frobnicator · · Score: 2, Insightful
    HOw can any such provisions really be ok and acceptable in a contract, especially in a consumer retaled situation?

    Standard "IANAL but I work with them" disclaimers apply.

    First, this is a policy and not a contract. If it were in a contract, they would have to include a way for the customer to escape. Probably in the form of: "We'll send an email to the address on file, which you agree to keep current. If you keep using the service after that date, we'll assume you agree. If you don't get the email message for whatever reason, it's not our fault, we sent it."

    It does *NOT* mean, as you suggested, "we can change the entire meaning of this thing on a whim, do whatever we want, and there's nothing you can do about it."

    It is normal legal boilerplate with a fairly simple meaning.

    Generally speaking, that boilerplate lets them make small wording changes and minor meaning changes that don't change the overall spirit of the document.

    To say they will "revise from time to time" is simply a standard legal expression saying they don't know how frequently they will update it. It is generally interpreted to mean a relatively long while, and as a stable thing. It also normally means that it will only be minor revisions. Revising their policy to do be the exact opposite of what it used to be is not really a revision, more of a replacement.

    To say that they won't be notifying custmers is also a standard legal expression so they don't have to notify every customer, and possibly get acceptance from every customer, any time they modified their policies. Even if it was as simple as changing a typo, they'd have to notify their entire customer base, possibly through a paper mailing.

    Major changes, or things that do affect the overall spirit of the document, will still generally need to be sent out to the customers unless they want to be sued.

    frob

    --
    //TODO: Think of witty sig statement