Slashdot Mirror
Class Action Suit Forces Palm to Replace Dead PDAs
leshert writes "After years of denying the problem with bad backup capacitors, Palm is settling a class action suit. If you have a dead Palm m100, m105, or m125, fill out the paperwork, and send it in, Palm will replace it with a new unit. No word yet on with what they'll be replacing it with, but I can imagine there are a lot of pack-rat geeks like me with one or more dead PDAs stashed away in a box."
Consumers are not the direct winners. The lawyers win more from each individual case, but when companies start stacking up loss after loss to class actions, they are more careful in the future.
It's better to take a 50k loss than a 4m loss.
LK
"Hi. This is my friend, Jack Shit, and you don't know him." - Lord Kano
if that serial was registered by someone else with palm. I registered both my palms when I bought them... because you had to register to get replacements if they were under warranty.
--DarkFrog
If the dead rise again, we're going to have some serious population control issues.
The "consumer" does not win in a class action lawsuit.
They don't? Does that mean they don't get a replaced unit, payed for by Palm?
Maybe you've just got dollar signs in your own head, like those jerk lawyers....
It is pitch black. You are likely to be eaten by a grue.
"The "consumer" does not win in a class action lawsuit."
So... Palm isn't going to avoid another class suit by making sure this doesn't happen again?
"Derp de derp."
Half the posters here seem to be advocating fraud. Way to go guys.
The more you know, the less you understand.
Wrong. As I read it, the only requirement is that you owned the PDA for some time between june 1, 1999 and may 4, 2005. Of course, buying one from Ebay now would technically be fraud, but would be impossible to prove.
And no backlighting. IMO giving a Zire 21 in exchange for any of the effected Palms will piss people off. The Zire 21 just plain sucks if you've ever owned a Palm before.
I wish someone could confirm for me what type of replacement they would give me.
It's Palm, what do you think they'll offer? With their track record I suspect some nasty, scratched up M1xx or used Zire 21. I would be very, very surprised if anything else was offered. Forget new since this is a great way to clean out their refurb supply.
It would've been nice if they had offerred a choice of a replacement or $100 (the cost of the Zire 21) off of any new Palm. I've had four different Palms (thankfully no defects) but my Tungsten E is my last. I'm moving over to the Nokia 770 (which runs Debian) when it comes out this fall. Palm has had way too many defects in which they have been way too slow to resolve them. There are also many complaints about their horrible tech support. And I see no change in that in the future.
The company Jeff Hawkins and Donna Dubinsky started in 1992 and the Palm of today have nothing in common. The early days of Palm were exciting. The Palm of today is a rotting corpse.
"I hate to advocate drugs, alcohol, violence or insanity but they've always worked for me" - HST