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FCC Extends VoIP 911 Deadline

a.different.perspect writes "The Federal Communications Commission has extended the deadline for formal acknowledgement of the limitations of the Enhanced 911 service used by VoIP providers by 30 days, to September 28. The FCC requires that VoIP companies in the United States inform and receive acknowledgement from all their customers of the pitfalls of E911, which corresponds 911 calls made on a VoIP service with the physical address of the caller according to company records but which won't report correct information if, for example, a customer uses their VoIP phone away from their registered address. Currently 1.5 million VoIP subscribers have confirmed their acceptance of E911, but 100,000 are yet to respond and had faced the termination of their service."

16 of 113 comments (clear)

  1. Yeah, that makes sense by bobalu · · Score: 5, Insightful

    Make sure they can't place a phone call to *anyone* because the 911 mechanism is affected. So now even if they can give their address verbally they can't call.

    Brilliant, but there's the FCC at work.

    --
    The revolution will NOT be televised.
    1. Re:Yeah, that makes sense by rhendershot · · Score: 3, Insightful

      Don't be pedantic.

      I reject the assertion that we are talking about people's lives. Our local constabulary recently published in the local newspaper a reminder for folks to NOT use 911 to find out why the emergency sirens were tooting. Look; you'll see that a LOT of 911 traffic is not of a real emergency nature.

      Sometimes it is necessary to just let people do what they will do. If VoIP -not a PHONE service- ever becomes a major particulate of the basic communications service that people use, THEN we might have a rationale for the FCC to mandate E911 for Internet Phone.

      While it remains VOICE OVER INTERNET PROTOCOL its no more substantive than walkie talkies or ARRL Radio or FAX (just another of many communications channels) or even eMail or Instant Messaging for that matter....

      The Hard Deadline is just a way for the FCC to be successful in its mandate with little time for VoIP providers to coalesce into a significant opposition.

      ---
      I speak only for myself as an American citizen.

  2. That'll teach 'em... by moviepig.com · · Score: 5, Insightful
    ...100,000 are yet to respond and had faced the termination of their service.

    So, in an emergency, not only can't they call 911, they can't even ring the house next door.

    (The thing about a cheap shot is that the price is always right...)

    --
    Seeing bad movies only encourages them. Watch responsibly
  3. Re:Um by mboverload · · Score: 3, Insightful

    Actually this was started because a mommy tried to dial 911 on her VOIP phone, therefore not getting help in time to save her child.

    Don't you just love how people put the blame on something else? Oh no you were too stupid to even understand your PHONE so you better blame them.

  4. Spock Claims It Illogical by The+Dobber · · Score: 3, Insightful

    Fantastic logic, that FCC.

    Since you haven't acknowledged the 911 issue, we're gonna disconnect your phone.

    Maybe the Surgeon General should adopt the same tactic for smoking, ripping out your lungs for refusing to acknoledge the dangers of cigarettes.

    This shit can only be brought to us by the same fun filled people who gave us the Iraqi war.

  5. regulations screwing up VoIP by Anonymous Coward · · Score: 4, Insightful

    now the only people who can get into VoIP are the rich companies or companies that made their bucket of cash already becuase of ever increasing regulations and other bullcrap from the government. this also affects our ability to get dirt cheap plans as well.

    VoIP cannot be trusted for emergencies.. what if your DSL or cable modem goes out? it seems like that this should be common sense, but becuase it isn't, instead of people being smart enough to keep their landlines around for emergencies, we have this insane stuff going on now.

    1. Re:regulations screwing up VoIP by abhinavmodi · · Score: 3, Insightful
      VoIP cannot be trusted for emergencies.. what if your DSL or cable modem goes out?

      May be not in most of the current deployments .. But when you get IP connectivity through a (gig)Ethernet port in your wall, directly connected to the Telco/SP's equipment, this should not be an issue.

  6. Re:Um by Poromenos1 · · Score: 4, Informative

    Actually, the McDonald's coffee case wasn't all that dumb:

    http://www.lectlaw.com/files/cur78.htm

    --
    Send email from the afterlife! Write your e-will at Dead Man's Switch.
  7. Re:Um by Soul-Burn666 · · Score: 3, Funny

    Considering you posted this comment in the wrong thread, wrong article even, makes it rather ironic, don't you think?

    --
    ^_^
  8. Re:Um by The+Dobber · · Score: 4, Interesting


    So let's say I'm over at my neighbors house and they suffer a heart attack. Should I stop and quizz them as to the functionality of 911 with thier service provider. Think a 5 or 6 year old child understands the implications?

    911 exists for a reason, to rapidly and effectively provide emergency service.

  9. Re:Um by grumling · · Score: 4, Funny
    They signed up for VOIP. They have no one to blame but themselves.

    Been watching _Airplane!_ lately?

    "They bought their tickets, they knew what they were in for... I say, let 'em crash!"

    --
    "Well, good luck finding a judge that doesn't run a bestiality site."
  10. Deceptive Marketing? by bsd4me · · Score: 3, Insightful

    he killed her own child by signing up for a service that didn't fit her needs.

    Ok, you cancel your landline and buy a mobile phone. The mobile phone doesn't work in your area. DO you sue T-Mobile?

    I think the real problem is that VoIP is being marketed as a replacement as replacement for normal phone service. I don't recall any mobile phone commericals that say "Buy a wireless phone and drop your phone service," but I do recall ones that say "Buy VoIP from is and drop your normal phone service."

    I think the average person here knows about the problems with VoIP, but I doubt the average person does. Also, what about people who dial 911 from a VoIP phone who don't know its a VoIP phone (eg, you have a heart attach and a friend calls 911).

    --

    (S(SKK)(SKK))(S(SKK)(SKK))

  11. Re:Um by KnightMB · · Score: 4, Interesting

    She dialed 911 and got through just fine, she just blamed VoIP because of her tragedy and her lawyer is trying to cash in. That's the thing people forget, she dialed 911 and it worked (twice actually), again just someone trying to $$$ in on a tragedy.

  12. Please Hold for the Fire Department by Doc+Ruby · · Score: 3, Insightful

    I advise the NYC City Council's Tech committee, which oversees City laws about such things. We had a hearing last year about E911/VoIP, at which several telco execs (RBOCs and VoIP) testified, including Citron, Vonage CEO. They all assured us this wasn't a big problem, that only a few people hadn't registered their location with the website, that though their technical overhead in doing it right was huge, they were doing a good job anyway, voluntarily, please don't hurt us with your laws, don't make VoIP a "phone company" by law.

    I've had Vonage for a couple of years. My mobile phone service is totally reliable in my apartment, and it's the phone I'd use in an emergency - it's my backup if my dual-WAN for my Vonage phone were to somehow fail (like another giant, long blackout). So I didn't register my 911 location with Vonage. Last year, a few months after the hearing, I got an email requesting I register. I tried to do so on their website, but the form failed. I emailed them with a problem report. They emailed back, a real person offering to take my info in reply email and they're enter it for me. I blew it off to see what would happen. No one ever contacted me again, though there was now a live person at Vonage who knew that my info wasn't in the system, though I wanted it to be. They didn't follow up on the common case of their reply getting lost in email glitches. I'm sure that at least tens of thousands of other New Yorkers with Vonage also had no E911 location info registered, but always believed they could pick up their phone and dial 911 just like a regular phone. Which, in a dangerous city like NYC, with regular crime, fires, blackouts, planebombs, and the highest level of terrorist activity/risk in the USA, is an unacceptable risk.

    Last month I got a barrage of email from Vonage, facing the FCC deadline, insisting that I register or waive registration. Twice a day. And automated phonecalls. Threatening to cut off my service if I didn't register. So I did. But it was very long overdue.

    Vonage has had my phone number for two years. They should have had the automated calls, prompting me to register or waive, right from the beginning. The telephone adapter box should ring the phone every time it's power cycled (relocated), asking me to go to the website, or finally to speak my name and address (or waiver) into a recording, which Vonage transcribes to their database. Transcription costs something like $0.25 for an address; Vonage could tack that charge on my bill. Why don't they do it? Because they don't care, until the FCC threatens to take away their toy.

    "We don't care. We don't have to care. We're the phone company." - Evangeline (as played by Lilly Tomlin)

    --

    --
    make install -not war

  13. Re:Um by Sparr0 · · Score: 3, Informative

    If the bleach bottle is labelled "Vinegar" then the answer is "not yours".

    If I served you ice cream at -240F and your tongue froze and broke off after you put a spoonful in your mouth, would that be your fault? After all, everyone knows ice is cold.

    "Hot Coffee" means 120-140 degrees. That is what it means everywhere in the country EXCEPT some McDonalds, where they think they know better so they served it at 180 degrees. At 180 degrees the behavior of water (which is what coffee really is) in contact with skin is completely different than at 140. More so than the difference in spilling bleach on your skin vs spilling vinegar. At 140 degrees your skin and the air can dissipate the heat of the liquid faster than it can cook your skin. At 180 degrees it cannot. There is a threshold passed where you move from "Hot" to "Scalding".

  14. Is 911 service universal? by b0s0z0ku · · Score: 3, Interesting

    As recently as 5 years ago, some towns in NJ and PA didn't have 911 service. Payphones (and phones of people who got them) had little stickers:
    FIRE: xxx-xxxx POLICE: xxx-xxxx AMBULANCE: xxx-xxxx
    Also, the town where I went to college had 911 service, but it was just forwarded to the main desk at the police station - at night, it was forwarded to the police station in a nearby larger town since there was no desk sargeant on duty at night. No fancy county-wide control center or whatever, just a call-forwarding service. I have no idea how cell phones worked there since I didn't have one at the time. (Finally got one like 3 weeks ago because I needed phone #s in both NYC and NJ).
    -b.