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Canada's Do-Not-Hesitate-To-Call List

An anonymous reader writes "The creation of a do-not-call list in Canada has run into trouble. Michael Geist reports that the proposal has been effectively destroyed, with exceptions for just about every telemarketer including businesses, political parties, polling companies, and charities. The government committee apparently heard from the marketers but refused to listen to consumer groups."

34 of 592 comments (clear)

  1. this gives the perfect opportunity... by tuxette · · Score: 4, Informative

    ...to test out the anti-telemarketing counterscript ;-)

    --
    People say I'm crazy, I got diamonds on the soles of my shoes...
    1. Re:this gives the perfect opportunity... by millermj · · Score: 5, Informative

      Or this one, which describes how to get the information you would need to take them to court (and earn a little cash) if they didn't put you on their do-not-call list.

      --
      Did anyone bother to ask the customers what they want?
    2. Re:this gives the perfect opportunity... by Anonymous Coward · · Score: 4, Funny

      Bah, it's fun leading the telemarketer's scripts to deadends anyway. It's a simple state machine.

      TM: Hello. We are from bank XXX and we are offering a free gredit card. Blah, blah..
      Me: I'm sorry but I don't have the time for this.
      TM: You don't have to do anything.
      Me: Nothing?
      TM: Yes. A courier will bring it to your house.
      Me: And it's free?
      TM: Yes.
      Me: Well, ok then.
      TM: Ok! A courier will visit our house tomorrow at about 13:000. We will need a photocopy of our ID card and..
      Me: Wait! You said I don't have to do anything.
      TM: Well, you just have to make a photocopy.
      Me: But that means that I have to get out of my house and go do this. You told me I don't have to do anything at all. That is something.
      TM: Are you serious sir. You cannot get a photocopy of your ID card?
      Me: -almost laughing- I'm afraid not.
      TM: -very disappointed- ok then *sir*. If you can't get a photocopy of your ID...

    3. Re:this gives the perfect opportunity... by thc69 · · Score: 5, Informative

      Additionally, in the US anyway, you can block calls from private numbers (those with caller ID information blocked). This forces telemarketers to dial *82 to enable caller ID info to be sent (or to not bother calling you at all); once you have their originating number, you have an extremely useful piece of data for your battle.

      --
      Procrastination -- because good things come to those who wait.
    4. Re:this gives the perfect opportunity... by Jim_Maryland · · Score: 4, Funny

      Which was great until I gained a mother-in-law that blocks Caller ID and doesn't understand *82.

      Being married myself, I fail to see how this still isn't great. Now if only I could get my in-laws to go with private dialing I'd be set.

    5. Re:this gives the perfect opportunity... by MindStalker · · Score: 4, Funny

      Which was even better when I gained a mother-in-law that blocks Caller ID and doesn't understand *82.

      Thought your post needed a bit of editing.

    6. Re:this gives the perfect opportunity... by metamatic · · Score: 4, Insightful

      Get a digital answering machine like the one I have, which will route caller ID blocked calls straight to "leave a message" mode. If you hear the mother-in-law, you can pick up. Or just let her leave a message, if she doesn't like it she'll learn to dial the right number, won't she?

      --
      GCHQ Quantum Insert installed. If only our tongues were made of glass, how much more careful we would be when we speak
    7. Re:this gives the perfect opportunity... by dup_account · · Score: 4, Funny

      Well doesn't federal law apply to the states also?

  2. Yes! I'm moving to Canada! by Anonymous Coward · · Score: 5, Funny

    I would like to thank Canada for creating a place where a lonely person like me can go to have constant human contact via phone calls. I will now be able to live a much fuller life if I move to Canada.

  3. Canada's Do-Not-Hesitate-To-/. list by jurt1235 · · Score: 4, Funny

    The subject says it all. It could also be a solution: /. the telemarketers

    --

    My wife's sketchblog Blob[p]: Gastrono-me
  4. That's the last straw! by Anonymous Coward · · Score: 5, Funny

    I'm moving to the U.S.!

  5. Pre-emptive slashdotting! by Pig+Hogger · · Score: 4, Funny
    Now introducing pre-emptive slashdotting!

    With pre-emptive slashdotting, the target website is obliterated BEFORE any slashdotter has any chance of seeing it!

    1. Re:Pre-emptive slashdotting! by op12 · · Score: 5, Informative

      It appears (from Google's cache) that his article was just summarizing this Toronto Star article.

  6. Not Surprising by devphaeton · · Score: 5, Interesting

    In the U.S., the Do Not Call Registry was about as effective as well. The bosses signed up our business phone lines and nothing has really changed. We still get on average of 20-50 solicitation calls a day.

    That doesn't sound like much, but for a small mom-n-pop ISP run by 4 guys and a dog with 2 phone lines, it's awful. Fwiw, we're all pretty good at screening calls via Caller ID.

    Good luck to our fellow Canadian brethren, whether they've disowned us or not.

    --


    do() || do_not(); // try();
    1. Re:Not Surprising by Anonymous Coward · · Score: 4, Informative

      You think maybe that didn't work out because business lines are exempt?

    2. Re:Not Surprising by mikael · · Score: 4, Funny

      Is that why the dog is the one with two phone lines?

      I would be extremely interested to know if cats can be trained as well. Perhaps with some catnip on the handset?

      --
      Vintage computer adverts: http://www.vintageadbrowser.com/computers-and-software-ads
    3. Re:Not Surprising by Otter · · Score: 5, Informative
      At my home, the rate of telemarketing calls has dropped from several a day to zero, starting as soon as the registry law went into effect.

      Are you sure your business numbers are really on the list? I'd suggest resubmitting the numbers, and if the calls don't stop (20-50 a day?!?!?) file complaints and demand compensation.

    4. Re:Not Surprising by Surt · · Score: 4, Informative

      So out of curiosity, why aren't you pursuing your $500/call DNC violation penalty.

      I've not had a single telemarketing call since the DNC, and was averaging three per day before it, so for me it has been a great success.

      --
      "Who is the Journal of Quantum Physics going to believe?" --Stephen Hawking
    5. Re:Not Surprising by rubycodez · · Score: 4, Insightful

      I've found do-not-call to be *extremely* effective. Have you followed through using your rights under the law? Tell solicitor to never call you again, log the conversation, and make official complaint when they do (which is >$1,000 fine)? Do you inform them that you are on the do-not-call registry?

    6. Re:Not Surprising by AviLazar · · Score: 5, Informative

      Thats because Business' do not apply to the DNCR. Telemarketers can still call a business. The DNCR is there to protect personal numbers. It seems to work well for me. I only receive one telemarketing call in the past year or so and it was from a company that I purchase from in the past.

      --

      I mod down so you can mod up. Your welcome.
    7. Re:Not Surprising by moviepig.com · · Score: 4, Funny
      In the U.S., the Do Not Call Registry was [as ineffective as Canada's].

      It's been quite effective for this U.S. resident. In fact, the only telemarketing calls I get nowadays are from Canada...

      --
      Seeing bad movies only encourages them. Watch responsibly
    8. Re:Not Surprising by wren337 · · Score: 4, Insightful


      Not answering or hanging up quickly is actually the nicest thing you can do for them, short of buying what they're pitching. They are paying for employees and equipment by the minute. Assuming you're not paying by the minute for calls you receive, it's better to answer the phone and give them some plausible reason to hang on ("Oh, you want to talk to Dave! Hang on a sec"). Then set the handset down and see how long they wait. You could keep track of what bs line will keep them waiting the longest.

  7. So what? by Seumas · · Score: 4, Insightful

    Canada is a capitalist nation, just like most modern nations. Just because you live in Canada doesn't exempt you from having your "rights" and concerns over-ridden with the more important rights and concerns of revenue making, tax-paying, politician lobbying private industries.

  8. We gave them the right to do this.... by avronius · · Score: 4, Interesting

    That's our Canadian government - always looking out for the little guys. Those much maligned mega marketers, the poorly pictured political parties and poll promulgators, the little lobbyests languishing in the face of previously proposed changes to our country's telecommunications laws.

    What ever were we thinking in our attempts to wrest the right to remain "unlisted" and "untapped"?
    How dare we expect to have the right to not be disturbed in the midst of our daily ablutions by the ring-ring-ringing of the telephone?

    I am (almost) at a loss for words, but I'm certain that if I wait a bit, someone new will call me and try to sell me their own.

    Sadly it appears that my government is no longer similar to the American's "of the people, by the people, for the people", but "to the people".

  9. let them call by Keruo · · Score: 5, Interesting

    just do what I did, and get cell plan where you get refund for received calls.
    I've almost paid my last months phone bill, just by talking with telemarketers.
    You can easily keep them talking for about 30 minutes by asking everything about the product they're selling.

    --
    There are no atheists when recovering from tape backup.
    1. Re:let them call by Ironsides · · Score: 4, Insightful

      just do what I did, and get cell plan where you get refund for received calls. I've almost paid my last months phone bill, just by talking with telemarketers. You can easily keep them talking for about 30 minutes by asking everything about the product they're selling.

      A) Can you provide a link to the plan you are talking about.
      B)Laast time I checked, it was illegal in the US for telemarketers to call cell phones.

      --
      Fly me to the moon Let me sing among those stars Let me see what spring is like On jupiter and mars
  10. Re:Canadian super politeness by daVinci1980 · · Score: 4, Funny

    You've almost got the correct solution. I'm convinced that the "real" correct solution is to maximize the amount of time a telemarketer has to spend on the phone with you without a successful sale.

    The trivial method of doing this is straightforward, you get them into their selling mode, and then very quietly set the phone down. They'll talk for maybe 5-10 minutes before realizing that there's no one on the other end of the phone. After 15 minutes (or when you hear the annoying "phone off the hook" tone), come back and hang up.

    The slightly more effective method would be to record a sample of yourself saying (at 10-15 second intervals) "OOOoooh... Aaaaaahhh.. That sounds really cool.... Yes, please, tell me more..." You want the recorded loop to be ~5 minutes long to try to make the tape last longer during the phone call... People are pretty good at picking up patterns, so the longer the loop, the longer you can keep the solicitor on the phone. There is a slight improvement possible on this method whereby you record the samples individually and then use winamp to randomize the playback. That oughta be good for at least 20-30 minutes of telemarketer time.

    But the optimal solution is clearly to write an AI application that leads the telemarketer down the longest possible path through their script, and possibly loops them through it from time to time. Ideally, the application would even recognize call waiting and would ask the marketer to "hold on" while it clicked over and allowed you to speak with the person on the other line. It would need to analyze what they're saying and then say "no" at appropriate times to keep the marketer on the phone for as long as possible. I imagine with such an application, you could probably keep a marketer on the phone for 2-3 hours, if not more!

    As soon as I'm done writing this app, I'll be happy to sell it to you for a mere $19.95. Just send me your telephone number so I can call you and....

    --
    I currently have no clever signature witicism to add here.
  11. Re:Not Surprising -- Mod parent up by thc69 · · Score: 4, Informative

    AC is right. Business numbers can be placed on the list, but they are not enforceable.

    Also, I bet that as an ISP, you deal with companies who are affiliated with other companies, and can try to use the loophole for existing business relationships -- if they have any sort of business relationship to you, or you've ever called or contacted them, then they can market to you unless you explicitly tell them to only call you on existing business.

    --
    Procrastination -- because good things come to those who wait.
  12. Simple solution by HermanAB · · Score: 5, Funny

    Don't answer your phone... Mine has been on an answering machine since about 1980. We talk to each other by leaving messages on each other's machines. Keeps the phone bill down too.

    --
    Oh well, what the hell...
  13. Re:Corrupt Canadian Government by RobinH · · Score: 4, Informative

    I'm sorry, but you obviously didn't read the article. These are the OPPOSITION's amendments (the opposition being your beloved CONSERVATIVES) who want to protect their buddies in big business.

    The government (i.e. liberal) amendment is to allow the person with the telephone number to say they want to exempt charities when they put themselves on the list. That's more reasonable, obviously.

    Don't bother putting your foot in your mouth. We forgive you for your ignorance. You're obviously practicing to be an American.

    --
    "I have never let my schooling interfere with my education." - Mark Twain
  14. Re:I've always fancied .... by RembrandtX · · Score: 4, Funny

    From someone who has had the nerve, it tends to work even Better if your both men :

    Telemarketer: "I was wondering if I could ask you a few questions?"

    Me: "May I ask you one question first ?"

    TM: "Umm .. sure I guess .. "

    Me: (Deep breathy kind of voice) "What are you wearing right now. I mean, is it sexy ?"

    TM: "Umm"

    Me: "Lacey ? Leather ? What, common now, don't hold back."

    TM "Thank-you sir, I hope you have a good day."

    *click*

    --

    --Ne auderis delere orbem rigidum meum, non erravi pernicose!
  15. Re:Why is this news? by bit+trollent · · Score: 4, Insightful

    No one needs any form of regulation from government at any level as they all create favoritism and don't fix any problem. Even pollution regulations are better controlled by the free market. Heavy polluters get blasted by watchdog groups, cleaner emitters get praised and consumers make the decision who succeeds and who fails.

    That has to be the dumbest thing I have read all day. It is no wonder it got modded to +4 insightful.

    Companies exist to make money. That is their sole responsibilty. In the vast majority of cases a PR problem will not affect them as much as the increased cost of doing business associated with not polluting. If you think a company won't exchance birth defects in 1000 children for a $2,000,000 increase in profits you are kidding yourself. You are also ignoring history. Those who ignore history are bound to repeat it.

    I've got a feeling that you aren't too worried though. You can afford to move away from the parts of America where birth defects are staggeringly common. Assuming that you earned your wealth rather than inheriting it (though I'm positive your parents were at least well off) you know better than to believe the drivel you are spuing.

    Your selfishness and greed astound me.

  16. Comment removed by account_deleted · · Score: 5, Funny

    Comment removed based on user account deletion

  17. International Telespam by ear1grey · · Score: 4, Interesting

    The problem faced by Canada and/or the USA is indicative of a more general (and therefore more difficult to solve) problem.

    When a telemarketer calls you from your own country, both parties are governed by the same laws, however, many of those laws are ineffective when the caller and recipient are in different countries.

    With cheap telecommunications international telemarketing is becoming more common, and consumer protection is beginning to suffer.

    Take, for example, the recent spate of calls that have originated in Florida, and targetted North-West Europe. Each of these European countries has a national do-not-call list, yet international telemarketers are ignoring these lists, believing themselves to be untouchable.

    It's become so bad that "the Consumer Ombudsmen from the Nordic Countries of Denmark, Sweden, Norway, Finland and Iceland have contacted the US Federal Trade Commission and cited concerns over some international business practices" [1][2]

    1. Quote Source
    2. PDF Nordic Letter to the FTC

    The letter itself cites concerns over both telemarketing and general internet marketing, and illustrates that once national boundaries are crossed, the temptation to increase sales (possibly by misrpresenting the goods that are being sold) may be more than some telemarketers (or telemarketing company managers) can bear.

    What is needed is a global agreement on Do-Not-Call lists. Without such an agreement, national lists will be entirely irrelevant as each company conscientiously respects it's own citizens whilst mercilessly telespamming the rest of the world.