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BBC Shuts Down Internal BlackBerry Service

sebFlyte writes "Silicon.com is running a story on a little problem the BBC is having with their email. Apparently, the BBC has suspended service to all its executives BlackBerrys, because the server software was randomly sending chunks of messages to arbitrary users, thus showing execs each others emails. Not what you want from your remote-working solution, really."

28 of 123 comments (clear)

  1. News Flash! (??) by Lord+Grey · · Score: 4, Funny
    Oh my. 300 people experience a bug in an email service.

    SLASHDOT, FRONT PAGE! RUN IT!

    What? The bug was fixed in a later version?

    It's a slow news day. RUN IT!

    --
    // Beyond Here Lie Dragons
    1. Re:News Flash! (??) by theJML · · Score: 4, Funny

      (Random BBC Exec)Hm... slow day, time to surf Slashdot a bit... Hey the BBC shutdown blackberry support, that's funny-- Wait, I work for the BBC... What?? My blackberry E-mail is down!?! The IT Guys never told me that! Good thing I get my news from slashdot or I'd be sending e-mails all day on that blasted thing! Hey, it could happen...

      --
      -=JML=-
  2. askdfj asdfj bork bork by darkmeridian · · Score: 4, Funny

    kjskdvnjkas hfjkh fjj sfkdsak fkldsfj ajsf ksjaflkjfskd jask
    skjf salkdfj skldfjkljsdnfjsndf

    ------------------------
    Sent from my handheld Blackberry.

    --
    A NYC lawyer blogs. http://www.chuangblog.com/
    1. Re:askdfj asdfj bork bork by plover · · Score: 5, Funny
      Weave me a cone, you souped droll.

      Sent from my Newton.

      --
      John
  3. You don't? by smooth+wombat · · Score: 3, Funny

    You mean it's not a good thing for the execs to communicate with one another?

    Oh wait, you mean when the execs say something like, "Yeah, that Bob from Accouting. What a tightwad. I'm pretty sure if he bent over the board in his ass would snap."

    Never mind. Now I understand.

    --
    We will bankrupt ourselves in the vain search for absolute security. -- Dwight D. Eisenhower
    1. Re:You don't? by Thud457 · · Score: 5, Funny
      Obviously the email system spontaneously decided to flatten the organizational hiearchy and institute a distributed swarming organization instead.

      I say the BBC should sit tight and let this progress on its own. It could totally reinvent they way they operate. Hell, just institute a email policy that randomly emails everyting to anyone in the organization. Google probably already has a patent on this.

      --

      the preceding comment is my own and in no way reflects the opinion of the Joint Chiefs of Staff

    2. Re:You don't? by CrankyFool · · Score: 5, Funny

      That's what we need. Instead of my MUA having only 'send' and 'cancel' buttons, it needs also an 'I'm feeling lucky' button.

  4. Serves them right by Blitzenn · · Score: 3, Insightful

    hmm. Didn't they (BBC) just layoff or outsource a huge part of their IT staff? Perhaps the lack of personel to properly set up the application (Blackberry Server) might be part of it? Can you really 'get by' without experienced help? Is this a result of the BBC slashing their IT staff to the bone? I would dare say that it would be hard to argue that it did not have some effect.

    1. Re:Serves them right by wo1verin3 · · Score: 4, Insightful

      >> Blackberry was great 5 years ago, but things move fast and a horrible b&w device

      Odd... my blackberry has a nice color screen and downloadable applications such as instant messaging and games. If you're gonna complain about a product, try not picking one from the past.

      I'm waiting for your rants on Windows 95 not working with your DV cam in the next Windows Vista story.

  5. I guess that explains the message from my boss... by winkydink · · Score: 4, Funny

    saying that he was going to lift up my tight leather miniskirt and spank my because I was a bad girl. (hint: I am male)

    --

    "I'd rather be a lightning rod than a seismometer." -Ken Kesey

  6. Hmm... by axonal · · Score: 4, Funny

    Dissatisfied with your current size? Use a natural enhancer "Looks like our CEO has some confidence problems..."

  7. Chunks? by Reality+Master+101 · · Score: 4, Funny

    Did it mix chunks of messages? That could really cause some fun... "Hey Bob, I really need that report on $*%)^ your hot body... I can't wait to rub my hands all over your @!@#%! convention. You should be ready to go on a moment's notice. -- Phil."

    --
    Sometimes it's best to just let stupid people be stupid.
  8. A good little reminder by saskboy · · Score: 5, Insightful

    It's a good reminder, and thus newsworthy. Never write something into an email that you wouldn't say to the face of whoever you're talking about.

    Talking about confidential matters is what encryption and the telephone or face to face conversation is for. And if you have a "party-line" the telephone won't work either.

    --
    Saskboy's blog is good. 9 out of 10 dentists agree.
  9. Re:I guess that explains the message from my boss. by Kierthos · · Score: 5, Funny

    In that case, either ask for a raise, or a head start.

    Kierthos

    --
    Mr. Hu is not a ninja.
  10. Oooh i can imagine by Spy+der+Mann · · Score: 3, Funny

    ...a mail with content like "My wife's on vacations, so what do you think sweetie? Tonight at 9PM? Luvz." arriving to another exec.

    Hilarity ensues :)

  11. Memo by raind · · Score: 5, Informative

    Did they not get the memo?

    Service Pack 3 for BlackBerry Enterprise Server v4.0 for Microsoft Exchange is now available for download.

    Please visit http://www.blackberry.com/support/downloads/index. shtml to access the service pack and a list of fixed issues, software updates, and additional information.

    Thank you,

    BlackBerry Software Releases
    Research In Motion Limited
    Telephone: 1-877-255-2377 | (+1) 519-888-6181
    Email: help@blackberry.net
    Web: http://www.blackberry.com/

    --
    Get up!
    1. Re:Memo by Lord+Grey · · Score: 3, Funny
      Last I heart, the IT support guy at the BBC who tracks these things did receive the memo on his BlackBerry:
      Servic CHECK OUT OUR NEW CARTRIDGE PRICES! rprise Serve ONE-POUND-A-DAY DIET osoft Exchange is now available TO JOIN ME, I'VE HELPED OVER 4000 DO THE SAME.

      Please visit http://www.getrichclick.com/ to CONTROL YOUR WEIGHT!! and a list of fixed issues, software updates, and DIPLOMAS FROM PRESTIGIOUS NON-ACCREDITED UNIVERSITIES BASED ON YOUR LIFE EXPERIENCE.

      Thank you,

      1 bottle of Impulse...$19.95 or Buy 2 Bottles and receive a 3rd BOTTLE FREE!

      Orders shipped the day they are received. All items are shipped in discreet unmarked packaging. Your credit card will be discreetly billed.

      To find out more, visit our website:

      http://208.166.10.10/sub2

      --
      // Beyond Here Lie Dragons
  12. Ooops by t_allardyce · · Score: 4, Insightful

    Not surprising really, if you think about it your data is usually only a few bits away from going somewhere you dont want, its just a question of how many bits and how likely they are to be corrupted.

    --
    This comment does not represent the views or opinions of the user.
    1. Re:Ooops by Duhavid · · Score: 3, Informative

      Nope, not suprising at all.

      I worked on a wireless email system once upon a time. Used CDO to talk to Exchange.
      Found out that sometimes the CDO object that represented a logged on user would
      lose it's mind and start thinking it was a different logged on user. Had to add
      in code to keep who that CDO object thought it was representing, and check it each
      time we brought it out to use it. Retire it, create a new one if it was different.

      Course, we caught it in testing, not in the field, lucky us.

      --
      emt 377 emt 4
  13. Leave it to the Beeb by Red+Flayer · · Score: 3, Interesting

    The BBC tech department amuses me. Not patching on schedule, etc.

    Follow the link in TFA that goes to the BBC's limiting employees to the use of PocketPC2002. Pretty funny stuff there:

    "An internal email from the company's technology division stated all PDA platforms other than PocketPC are insecure - which will prevent anybody operating a Palm or Psion handheld device from using their PDA at work."

    Which impies that the Beeb's tech division believes PocketPC to be secure. If we've learned anything over the decades, no system is secure.

    The email said reasons of security and unusually, the "exposure to users of health and safety risks" left the company with no other choice but the PocketPC platform.

    Health and safety risks for not using PocketPC? What, like Palm caused PDAs to emit toxins or explode in 2002?

    --
    "Trolls they were, but filled with the evil will of their master: a fell race..." -- J.R.R. Tolkien on Olog-hai
  14. Slashdot - Recent Intelligence Solutions for Nerds by Cyburbia · · Score: 3, Funny
    "Remote-working solution?" Didn't it used to be called a "PDA?"

    It's sad to see marketing -speak cross over from the boardroom to Slashdot articles and posts. Seriously, there's more marketing jargon in some threads than a stack of press releases from a soon-to-be-bankrupt 1999 dot-com.

    If you'll excuse me, I have to use the solid biological waste transport solution for something that's robust, scalable and end-to-end.

  15. Re:RIM's stock halted...down $5 on TSX by Gogo+Dodo · · Score: 3, Informative

    Coincidence. The real reason for the trading halt is that the Supreme Court has denied RIM's emergency appeal of the NTP patent verdict.

  16. Nope. by missing000 · · Score: 3, Informative

    From TFA:

    The company said in a statement: "RIM has developed and tested a fix for an obscure bug identified in a specific service pack release for BlackBerry Enterprise Server. The bug was isolated to version 4.02 and does not exist in version 4.03 or other earlier versions. RIM is aware of a single reported incident of the bug and responded promptly with a fix."

  17. (no subject) by http101 · · Score: 3, Funny

    If you're employed by Research In Motion, does that mean you've got a RIM-job?

    --
    -- Game Developers: Stop porting badly-textured games from crappy console systems!
  18. Serves them right by SysKoll · · Score: 4, Insightful
    So a patch started wrecking havoc in the message DB. Not a big deal in itself. However, I am a bit shocked that the BBC, or whoever manages their IT, did not first deploy the patch on a test server to give it a good whack. This is quite casual. You don't put a patch in production in a large organization without a test deployment first!

    The BBC IT seem to have a very peculiar notion of security, anyway. Witness the quote from TFA: The issue of risk has figured large in [the BBC's] PDA strategy. In 2002, the BBC banned any of its staff from using devices not based on a Microsoft operating system.. So they enforce use of MS to reduce risk? Errr...

    This quote points to another Silicon.com article from 2002 saying, "We believe PocketPC includes all functionality and is one the most secure platforms available."

    Which, to say the least, is a strong statement in light of the multiple vulnerabilities affecting MS products. The functionality issue is certainly defensible, but as for security, I have a doubt.

    --

    --
    Mad science! Robots! Underwear! Cute girls! Full comic online! http://www.girlgeniusonline.com/

  19. slightly off topic, but scary by mottie · · Score: 4, Interesting

    While "frantically" installing SP3 after reading this article (it's only been out for 7 days or so) I noticed a "silent BCC" option in the BES config. You enter an email address and it automatically bcc's you on every message sent to/from all the Blackberrys. This is rather disturbing, and I can't really see any reason for it. Sure I can always just give myself access to their Exchange Mailbox, but still... disturbing.

  20. The sooner RIM collapses, the better by Gunark · · Score: 3, Interesting

    Honestly I can't wait until this NTP patent infringment thing brings down RIM, releasing the market from the blackberry stranglehold. While the blackberry itself is a decent piece of technology (the J2ME platform is a good thing), RIM's server software is an altogether different beast. Perhaps due to legacy issues, but probably mostly for profit reasons, the BlackBerry Enterprise Server software that you MUST have to do anything with the blackberry on the back-end is a giant, proprietary mess. It is deeply dependent on Windows (integrated into the WMI), it does bizzare things to communicate with the blackberry devices (most models don't have their own TCP/IP stack, so all communication must go through the BES's proprietary protocols), the user and device management stuff is really a joke.... I jsut can't say enough bad things about this server software. It just sucks.

    The I.T. world would be a better place if RIM were to collapse, taking their ugly BES with them. What we need is a BlackBerry-like device, with its own TCP stack, a very simple gateway server, using only open protocols (web services would be a really realy good thing, for example). This will not happen as long as RIM is runnign things. The BES is a cash cow for them... a single BES user licenses costs almost as much as the blackberry device itself (with the profit margin on a license being 99%).

  21. Re:What is the big appeal of blackberry? by lucifer_666 · · Score: 3, Informative
    As far as I can tell, RIM do have their own network, and the telecommunications companies are starting up their own equivilant networks as well.

    The major advantage of Blackberry and other "push" mail solutions is the email will appear on the Blackberry as soon as it is pushed to the unit, as opposed to the unit checking the mailbox every X minutes.

    The Blackberry server software is designed to work with Exchange. There are simpler solutions if you only have POP3 mail.

    When Exchange recieves a mail, it passes it to the Blackberry Server software. This software connects via the Internet to RIM's central office, or the telecommunications providers office.

    Then, depending on what services are available to you, the message is "pushed" to the Blackberry over the mobile phone network. I believe it can go by SMS or MMS, and is just a structured message that either contains the email itself, or a link for the Blackberry to download the message over GPRS.

    The biggest dissapointment for me (and the reason RIM is making money) is that you can't seem to connect your own GSM modem to the Blackberry Server software, allowing those messages to be pushed directly from your server. They have to be sent to a third party.

    I, for one, would love to know the SMS or MMS message format that triggers the push capability of mobile phones and PDA's, and I would love to have a go at writing a module myself.