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Microsoft To Enter Hosting Business

TM84 writes "InformationWeek reports on Microsoft's latest revenue plan. Within one year the company plans to offer hosting implementations of Sharepoint as well as CRM and ERP applications." From the article: "One thing is certain: Microsoft is exploring myriad ways to deploy and charge for software, ranging from subscription models a la MSN to easier ways for companies to buy incremental products not in their current Enterprise Agreements. Some industry observers liken the hosting move to the 'turn on a dime' shift that Microsoft executed years back when it discovered the Internet. When asked which other products and services Microsoft would host, another Microsoft insider said, 'Everything. Hosted Office. Everything hosted.'"

13 of 206 comments (clear)

  1. Way to shaft your partners, Microsoft! by LibertineR · · Score: 5, Interesting
    Oh, this is great. I look forward to calls from all my hosting clients asking me about this. "Will Microsoft be cheaper?" "Will they help me design my web parts, since I am just too stupid to do it right myself?" Oh, its a beautiful thing.

    But then, we partners cant say "Hey, if we host you, we'll knock off 30% on that Open Licence Agreement". Thank you, Microsoft. If for anything, just for tossing a big FUD ball into the pool.

  2. Re:MS Reactionaries - the next big thing by Anonymous Coward · · Score: 2, Interesting

    What have OSS developers come up with on their own lately?

    What exactly is wrong with implementing a good idea, regardless of who came up with it?

  3. Hosted Office? by jkind · · Score: 2, Interesting

    What does this mean exactly? When I want to edit a Word document I have to be online?
    "Microsoft's hosting push is expected to target the gamut of users--including small companies with five to 10 PCs and no dedicated IT staff--who may want to do things like share calendar items but not worry about how that is accomplished."
    Couldn't an undergrad CS student develop an app that could do this for said small IT company.

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    1. Re:Hosted Office? by ctr2sprt · · Score: 2, Interesting
      What does this mean exactly? When I want to edit a Word document I have to be online?
      I think what it means is that, if you don't want to buy Office outright (for example), you can pay a small monthly or yearly fee and use it online. For home users, not a big deal, but for a business it could be really handy. No need for local installs, just a web browser. Built-in easy document sharing. The license costs would be split into monthly payments, so it's more affordable for smaller companies who live from month to month. And MS could probably reduce the license costs because they'd be able to ensure your compliance. Right now, if you buy 50 licenses of Office, you can install Office on 5000 computers. But with a web-based system, MS could limit you to a set number of concurrent users.

      This would also let employees work from home or on the road without needing laptops, or with laptops but without keeping the document on there. ("We need those FY 2005 financial reports, but Bob has the latest version on his laptop and he's in Cancun for a week!")

      I can see definite potential for this.

      Couldn't an undergrad CS student develop an app that could do this for said small IT company.
      There are already apps to do this. But none of them are really easy to set up or maintain. If something breaks, or you want to change the configuration, you have to hire someone to fix it (and wait for them to get around to it, during which time you may be losing business). But if you get your calendar app hosted and supported by the same company as the one doing your web and mail, which you'd have anyway...

      I'm not saying it's a brilliant idea on the part of MS. Hosted Exchange would get you money hand over fist, because no one wants to pay the astronomical fees for an in-house Exchange admin. But the hardware requirements for Exchange are so high I'm not sure you'd actually be able to turn those huge revenues into profit.

  4. From the article by Dekortage · · Score: 4, Interesting

    "Ozzie, the former chairman of Groove Networks, has been charged with leading Microsoft in this area." If only that was a criminal charge.

    Elsewhere: "How much competitive advantage does e-mail give any company? Wouldn't those internal IT resources be better deployed elsewhere?" said one Microsoft source, who asked not to be named.

    You mean, you won't need to buy email server software and support from MS?

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  5. Just another step by keraneuology · · Score: 4, Interesting
    While the (theoretical) advantages are clearly there, I'm not convinced that this is the best move for small businesses. The big boys of Ford, GM, Lucent and EDS would all love to be able to have internal office hosting for thin client terminals that make it a piece of cake to deploy new desktops, but for small 10-15 user offices with expensive and relatively slow network connections there just isn't enough value in putting your entire productivity in the hands of Ameritech, Comcast or shudder Qwest. In my office if the network goes down it is terribly inconvenient but I can still compose replies to emails that stack up in my inbox, examine reports, and engage in many other productive activities. If a construction crew digs up a network cable, if the DNS goes flewkey on me or if another Paris Hilton prawn video comes out and everybody for miles around clog up the bandwidth then I'm left high and dry with nothing to do.

    From the MS POV, it is very difficult to pirate a hosted app and makes it easier to enforce EULA clauses along the lines of You may not use the Software in connection with any site that disparages Microsoft, MSN, MSNBC, Expedia, or their products or services (FrontPage 2002).

    Personally, I don't think that the company that allows "low level" employees to announce company-wide projects that violate anti-trust agreements without review by upper management can be trusted with confidential and sensitive documents that I create. But that's just me.

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  6. Re:2nd place again by Anonymous Coward · · Score: 2, Interesting

    MSFT pioneered AJAX..not google...Outlook web access ..money etc were one of the first apps on AJAX ..

  7. Microsoft or some 3rd party? by Raindeer · · Score: 3, Interesting

    I like the idea of hosted apps alot. I like it most for small (1 employee) to medium size enterprises (250 employees). Now that Fiber to the Businesses start to get some steam it is a logical step. If you're running a small to medium size company like a law firm, consultancy, factory, shop etc. the IT department is not the core of the business if it exists at all. Where it exists it only comprises up to 10 percent of the workforce which means too small an amount of people to actually have a clue of all the different branches of IT. (How many people do you know that have in depth knowledge of CRM, ERP, security, internet applications, databases, hardware, switches, archiving etc etc. You do know such a person? a SME can't afford her) So if you need several of these apps, you're in serious staffing trouble.

    Outsourcing seems the way to go. Let a knowledgeable company or group of companies run and maintain your apps for you. However, who would you trust to do that? For general programs like Office, probably Microsoft or Google would be a good choice as any. For specialised/customized programs, like CRM and ERP, I would go for a 'local' guy that is approachable. I would most definitely not opt for a company that is as huge as Microsoft to run my customized programs, because I'll end up in Helpdesk HELL.

    In my ideal world I would go to a company that offered me a subscription like model to a whole range of desktop apps (photoshop, acrobat, office, visio etc etc) and a company that runs my serverside apps and specialized apps) It could save alot of money on IT-people and specialized rooms etc. (And probably get me into trouble some other way)

  8. It could work by Anonymous Coward · · Score: 1, Interesting

    People are willing to pay big bucks so they can read email on their Blackberries. This could be an extention of the same idea. You have some kind of cheap network appliance(s), you can do your work anywhere on any of your various machines; desktop, pda, phone, Blackberry, etc. You don't have to worry about syncing anything to anything else. It would be very convenient. Imagine being in a meeting and never having to worry about a file that only exists back on your desktop. The boss (or customer) asks the embarassing question and voila, you pull up the file you need and answer him. This is not to say that I'm going to do it myself, but I know lots of other people who would.

  9. Obvious by Anonymous Coward · · Score: 1, Interesting
    Within the next 6 months, expect to see MS buy some existing companies that already do hosted service. MS clearly doesn't have the deep experience with Hosted service. Keeping in mind that MapPoint.NET is rather small and only on a small cluster of server in a load balanced setup. MSN is consumer oriented and doesn't have any Service Level Agreements to deal with.

    It's good to see MS go this direction, but frankly, it's going to take 3-4 years to get enough experience to really run hosted service reliably. Not to mention, they'll have to hire and train a huge team of IT people to manage these systems on a day-to-day basis. Unless MS figures out how to get windows server to the point where it takes 1 admin per 50 boxes, they're going to have a nightmare on their hands. Coordinating thousands of servers with hundreds of admins is going to be a management problem.

  10. Hosted Reliability by Aumaden · · Score: 2, Interesting

    This could be a lose/lose proposition for MicroSoft.

    They have touted their system as being capable of "five nines" (99.999% uptime per year, or, only 315 seconds of downtime per year). As being cheaper to operate and less vulnerable than Linux.

    If they run BSD/Apache as another poster suggested, they admit FOSS makes a better platform. If they run their own software they risk major loss of face if^H^Hwhen servers BSOD, hang, get infected.

    It will a lot harder to blame admins for security issues when MicroSoft is the administrator.

    Or maybe their customers will simply turn a blind eye to it all. Much as they have reliability and security problems in the past.

  11. Re:MS Reactionaries - the next big thing by Foofoobar · · Score: 4, Interesting

    Over promise... under deliver, remember? This is the Microsoft way. It's not plan well and then have a well structured launch. First they make promises and then they work on delivering. It's been this way with almost every single one of their products. They see someone making alot of money making a product and say 'me too! me too!' and then make loads of promises and lots of hype and then when it's delivered, the product only has half the features they mentioned and doesn't work well at all until at LEAST the third version. Did I just describe every Microsoft product? OOps.

    Nothing new here.

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  12. The follower not catching up anymore by SgtChaireBourne · · Score: 2, Interesting
    I noticed the same: all MS seems to do lately is flail about blindly attacking fad after fad to make money. It seems to be a lack of vision for what the future holds...
    MS has always been a follower. Their lack of vision is nothing new, but I suppose that's why the PR team has been out prasing Chairman Bill's as a visionary. How much of a visionary can you be when your company/political movement is based on the fast follower strategy?

    More interesting question for me is why the sudden need for more revenue?

    Is OpenDocument threatening that much to cut into their hold on people's data? MS Office is one of the two areas that don't lose money for MS. The lock they have on the file format keeps people buying MS Office. If they lose the lock, then they lose MS Office revenue. The lead developer for MS Office, Gagne, is quitting, that's got to hurt, too.

    The other of the two is MS Windows. And that is nearly 100% driven by OEM sales, aka the sale of new machines with MS Windows pre-installed. New machine sales have been flat, flat, flat since right before the end of the dot-bomb scams. So far MS has been able to keep everything quiet about the deals with the OEMs to excluded or discourage selling non-Windows OSes pre-installed. The MIT $100 notebook directly or indirectly will put pressure on that. Only with a monopoly can it charge 80% profit margins, without a monopoly, the monopoly rents go away.

    Also the company's stock has not been doing so great. How much of the company's revenue used to be from buying and selling its own stock or from activities like new issues of stock?

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