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Why Does Beta Last So Long?

Carl Bialik writes "Noting that Google News has been labeled 'beta' for nearly three years, and Microsoft's antispyware program for nearly a year, the Wall Street Journal looks at why 'beta' lasts so long these days. The article mentions the usefulness of getting the masses to test the product, but also notices another possible reason: 'Betas also have become a marketing device in a fiercely competitive industry, allowing software and Internet firms to release new products or services sooner and cultivate early buzz. Betas, which once had been quietly distributed, are trumpeted in press releases and at news conferences. "I deplore it as a consumer; I admire it as a marketing professional," said Peter Sealey, a marketing professor at the University of California at Berkeley and former chief marketing officer at Coca-Cola Co. "I can't come up with anything else in the entire marketing world where marketers knowingly introduce a flawed or inadequate product [and] it helps grow your user base." '"

29 of 258 comments (clear)

  1. Nothing Deplorable about Betas by Knight+Thrasher · · Score: 5, Insightful

    The reason people like products released as Betas, is because it's the most honest software companies ever get about their products. It's pretty much as simple as that; Beta implies under-constant-improvement, and even I as a consumer don't mind imperfect software, as long as the company will at least advise me it's been released in Beta - under construction.

    1. Re:Nothing Deplorable about Betas by mmkkbb · · Score: 5, Insightful

      The acceptance of 'beta' as 'final' by many consumers is a programmer's dream. The need for a product is diminished, as consumers will forgive anything from lack of polish to lack of functionality and lack of coherence. All those things you're too lazy to fix can be swept away since it's still in beta!

      --
      -mkb
    2. Re:Nothing Deplorable about Betas by Threni · · Score: 5, Insightful

      > I hate having six different entries in "Add/Remove Programs" for a single
      > program.

      I had that with Firefox. I deleted the oldest version and it deleted all of them. Uh...thanks.

      Also, I had 2 dummy labels in Gmail which I can't delete - it just ignores me, as does Google support.

      Frankly, standards are so low these days (software and hardware) that it's hardly necessary to stick a beta warning - I don't expect stuff to work, and I expect to have to explain what's wrong to clueless idiots in shops when I take the stuff back. Fortunately, they're so used to it too that it's rarely hard to get your money back - they know you're going to have to just take your chances with another one anyway, so why worry about it?

    3. Re:Nothing Deplorable about Betas by at_slashdot · · Score: 3, Interesting

      On the other hand there are people that don't use some software because it's beta, so I guess there's a karma: you gain some customers that don't complain about the product and you lose some that will never try as long as the product is beta (depending on the product and customers there might be more won than lost, but in such a cases probably didn't matter from the beginning if the product was declared final or not).

      --
      "It is our choices, Harry, that show what we truly are, far more than our abilities." -- Prof. Dumbledore
    4. Re:Nothing Deplorable about Betas by pizzaman100 · · Score: 4, Informative
  2. now if only the xbox 360 would do this... by altoz · · Score: 3, Funny

    seriously, why wouldn't you do this with dedicated gamers AND still charge them money for the xbox?

  3. maybe... by JavaLord · · Score: 5, Insightful

    why 'beta' lasts so long these days

    Because companies are being more realistic with project life cycles?

  4. Beta = safety by mbelly · · Score: 3, Insightful

    If a product is labelled as beta, and they have to completely overhaul it or a severe security flaw is found. Any 'damages' can be shrugged off as "This was only a beta, use at your own risk".

    ~Matt

    --
    ~Belly
    1. Re:Beta = safety by gstoddart · · Score: 3, Interesting
      If a product is labelled as beta, and they have to completely overhaul it or a severe security flaw is found. Any 'damages' can be shrugged off as "This was only a beta, use at your own risk".

      Yeah, because going out of Beta means that the license actually accepts liability, right?

      Oh, wait. Non beta software is still sold as "use at your own risk".
      --
      Lost at C:>. Found at C.
  5. Released products are flawed and inadequate by sterno · · Score: 4, Insightful

    The thing is, most software that we get is flawed and inadequate in some respect. Labeling the software as being beta reduces people's expectations. Thus when there is a serious flaw, the customer doesn't feel that irritated with it because it was beta. If it was a released official product, then they might have more room to criticize.

    --
    This sig has been temporarily disconnected or is no longer in service
  6. Betas are the best! by Anonymous Coward · · Score: 5, Funny

    Alphas have to work too hard, plus they have to think too hard all the time. They don't get to laugh and play. And Gammas and Deltas wear those ugly jumpsuits. I'm so glad I'm a Beta! Aren't you glad you're a Beta, too?

  7. Re:Nothing Deplorable about Betas ... except by jabelar · · Score: 5, Interesting

    Well, there is nothing wrong with Betas, except if their is no real intention of a production/stable release in a reasonable timeframe. Something in Beta for three years should raise questions. The implication is tha by tagging something as Beta, software/service suppliers can absolve themselves of responsibility for defects. This is sort of like an even further erosion of the standard EULA weaknesses regarding bugs and defects. Software that is in Beta indefinitely should be called "abandoned".

  8. I'm curious by Ohreally_factor · · Score: 4, Funny

    How's that Windows XP beta been going? The OS X beta I've been involved with has been pretty good. We're up to 10.4.3b, and I'm confident we'll see an RC before the 10.5 beta comes out. =)

    --
    It's not offtopic, dumbass. It's orthogonal.
  9. The software... by wpiman · · Score: 5, Insightful
    mentioned in the article is free- both MS anti-spyware and Google News. I think this is a little bit different if it is a product you pay for. Many people had problems recently with Civilization IV and the XBOX 360. Being paying customers- these people have been heard screaming in various message boards.

    Drug companies do beta test their drugs. Usually- they pay the recipient to take them.

    The point is- you get what you pay for.

  10. Why? That's so easy ... by Chromodromic · · Score: 4, Funny

    Because most programmers are male, and most male programmers have a fear of commit.

    --
    Chr0m0Dr0m!C
  11. Re:Beta First Post by eMartin · · Score: 4, Funny

    "I'd appreciate it if you could report any placement-related or other bugs."

    Well, you seem to have placed it in the middle of the page instead of the top.

  12. What about ICQ? by Anonymous Coward · · Score: 4, Insightful

    It's been in beta for nearly 10 years ;)

    Part of the reason is that they can reserve the option of making it non-beta in the future and charge for it.

  13. Google News by FuturePastNow · · Score: 3, Interesting

    I remember reading an article on Wired a long time ago about why Google News will forever be beta: it's all about money and copyrights. As long as it is beta, Google can claim it makes no profit from Google News. As soon as it gets "released," though, every newspaper with a lawyer will try to shut it down.

    --
    Give a man fire, and you warm him for the night. Set a man on fire, and you warm him for the rest of his life.
    1. Re:Google News by winkydink · · Score: 3, Insightful

      Any good forensic accountant can determine whether or not Google is generating a profit from Google News. The term "beta" provides no legal protection in that regard.

      --

      "I'd rather be a lightning rod than a seismometer." -Ken Kesey

    2. Re:Google News by damiam · · Score: 3, Insightful

      Google's obviously not turning a profit now because there're no ads. Google doesn't want to officially "release" Google News until they've figured out how to make it profitable without legal problems. That's the problem.

      --
      It's hard to be religious when certain people are never incinerated by bolts of lightning.
    3. Re:Google News by generic-man · · Score: 4, Interesting

      Your argument makes no sense whatsoever.

      Google Images: no ads. Not beta.

      Gmail: Ads. Beta.

      Google News: No ads. Beta.

      Flickr: Beta. Pro accounts cost money.

      Google News is in beta because it hasn't been improved in three years. "Beta" doesn't mean that a product is not distributed for profit; it just means that its creator doesn't want to hear griping from its user base.

      --
      For more information, click here.
  14. Re:Best of Both Worlds by BoomerSooner · · Score: 4, Interesting

    That's the truth. My company QA's our software but in new routines (moderatly complex) we were having bugs that wouldn't be triggered for months. To eliminate the confusion of our customers on our new product features all new modules/reports/etc... come out as beta for at least the first month. It's the "take it with a grain of salt" model. I've found our customers like accessing new features (especially the ones they specifically request) earlier and have significantly less anger when a small glitch appears. Programers aren't perfect and end-user design docs are almost impossible to get 100% correct. Beta is a happy medium that should not be abused. That being said Google abuses the shit out of it. However, when you don't pay a dime for their services, can you really complain? (The answer is yes, with very little affect.)

  15. Do Google Betas Put Customers At Risk? by miller60 · · Score: 4, Insightful
    When Google Base was launched, it included cross-site scripting vulnerabilities that could have allowed an attacker to steal cookies and other information from users - which is no small matter now that Google has consolidated services such as AdWords and AdSense under a single login. The flaw was discovered by UK security researcher Jim Ley, who also found security holes in the Yahoo Maps beta and argues that betas are often unveiled without adequate security testing.

    As for Google News, one reason it remains in beta is that it has no business model. If Google tries to put ads on Google News, the newspapers and magazines whose stories are listed on Google News would probably file lawsuits, alleging that Google is trying to profit from their content. Google's emergence is a threat to the major media outlets that represent much of the content on Google News, and some folks in the news business believe it will remain in beta untilthis problem is settled.

  16. To stay out of court. by CDPatten · · Score: 4, Informative

    Well sometimes it is so they don't get sued. Google News has been in beta for 4 years, and the consensus is that it will stay that way for years to come.

    From this article:
    "The reason: The minute Google News runs paid advertising of any sort it could face a torrent of cease-and-desist letters from the legal departments of newspapers, which would argue that "fair use" doesn't cover lifting headlines and lead paragraphs verbatim from their articles. Other publishers might simply block users originating from Google News, effectively snuffing it out. "

  17. Why does Beta last? by 1zenerdiode · · Score: 5, Funny

    - Superior picture quality and signal-to-noise vs. VHS
    - Widespread adoption by studios and professionals (Beta SP)
    - Convenient smaller-sized cassette
    - Mfr'd and licensed by Sony, a company known for their progressive stance regarding consumer rights.

  18. As long as programmers hear us... by Spy+der+Mann · · Score: 4, Insightful

    Being a programmer, I like participating in my favorite products' forums. Like, I report a bug, and a couple of days later, it's "fixed in CVS". I only have to recompile, and voila.

    Anyway, one thing that is very needed, is the frequent release of products (release early, release often), which is why I love looking at the latest beta's of a product.

    However, what I wouldn't like, is having to widthstand an awful beta full of bugs, specially if i can't contact the programmer.
    And it's even more frustrating if said "beta" is actually a finished product, like this one or this one.

    Haven't you guys been frustrated by the stupid MSN window re-scrolling whenever your buddy types something and you haven't finished reading what you missed? It's a nightmare!

    This is why I like beta. At least I expect bugs to be present, and I'm ASSURED that, since it's beta, those bugs will be fixed soon.

    And beta is also where the newest features are implemented, and I can say "wow! you rock!" I think Beta is the best part of a software development.

    So, it depends. Beta, for open source products, is a dream come true. For closed source products, it's a nightmare.

  19. OSS essentially beta - not a troll by ServerIrv · · Score: 5, Insightful

    The premise behind a beta is to get the product into the customer's hands to increase the number of testers to improve the product. The OSS model of development uses this as a framework. Although versions are released as "final", it is understood that it can and will be changed quickly if any problems arise. I personally have gotten into several OSS while they where beta and still use them now.

    I do find it frustrating when paid-for services are in perpetual beta. If a OSS is broke, I haven't paid anyone any money, and I "could" fix it myself if I wanted.

  20. Re:Coke of all businesses should know better. by tm2b · · Score: 4, Insightful

    That's simply not true for technological products.

    The first to market is usually not the victor. From PDAs to OSes to MP3 players, it's easy to see that in the consumer technology market, the "first mover advantage" is mythical. It usually takes a second company to come along and learn from the mistakes of the first in order for a new technology segment to take off.

    --
    "It is our blasphemy which has made us great, and will sustain us, and which the gods secretly admire in us." - Zelazny
  21. libraries by bcrowell · · Score: 4, Informative
    From my perspective as a small-time OSS applications programmer, one of the big issues is the stability of libraries. I have one app, for instance, written in Perl, that I've been labeling as stable for years now, and yet within the last six months or so, I noticed that it had started crashing occasionally with a segfault inside one of the libraries it uses (Perl/Tk). Apparently the new version of the library that I've got installed now dereferences a null pointer now and then. The library is OSS, so sure, theoretically I could track down the problem and submit a patch. But realistically that's not going to happen (huge codebase, I haven't programmed in C or used a debugger in 10 years, ...). (Yes, I've tried to submit a usable bug report, but I've failed, due to my lack of C skills and the difficulty of reproducing the bug.)

    Whatever bad things you might say about proprietary software, one good thing in terms of reliability is that it's typically statically linked. That means someone who sells a proprietary app can test with a particular version of a library, and then just keep on shipping the app with that version linked in. If a later version of the library comes along that they do want to switch to, they can test it carefully, and then roll it out. But as an OSS programmer, you're at the mercy of your users -- they could install any version of a library, and if it doesn't work right, they consider it to be your fault.