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The Differences Between Red Hat and Novell

Tiberius_Fel writes "A former Novell employee has done a comparison at InfoWorld, reflecting on the business practices of Red Hat and Novell. They focus on such areas as customers, culture, and partners." From the article: "Red Hat has a hard-charging, take-no-prisoners approach to the market. If you're not making them money, you're not going to get their ear ... This has led the growing open source ecosystem to Novell, which is partner-centric and easy-going almost to a fault. Ron Hovsepian is changing this, and Novell is starting to become much more choosy about opportunities (customer and partnering) that come its way."

38 of 134 comments (clear)

  1. Not much of an article. by rizzo320 · · Score: 2, Interesting

    It must be a slow news day. It's a short article with not much analysis. It is good to see an article comparing the business practices of Linux Vendor vs Linux Vendor compared to the usual Linux Vendor vs Microsoft we usually get.

    1. Re:Not much of an article. by 1u3hr · · Score: 3, Funny
      It must be a slow news day.

      Manye that's why they're running "stories" about how big an actor's penis is. Could be worse, though I can't think how at the moment.

  2. Because by Kawahee · · Score: 3, Interesting

    This has led the growing open source ecosystem to Novell, which is partner-centric and easy-going almost to a fault. Ron Hovsepian is changing this, and Novell is starting to become much more choosy about opportunities (customer and partnering) that come its way.

    Yes... that's because Novell has woken up and realised that just because a company is pro-OSS it doesn't make them good. Hopefully IBM will figure it out soon.

    --
    I'll subscribe to Slashdot when I see a month without a dupe, a typo, or an article the "editors" didn't read.
    1. Re:Because by Tethys_was_taken · · Score: 2, Interesting
      Yes... that's because Novell has woken up and realised that just because a company is pro-OSS it doesn't make them good. Hopefully IBM will figure it out soon.
      What does make a company good then? And, more importantly, why will what's good for one customer be good for another?
    2. Re:Because by Kawahee · · Score: 3, Interesting

      A good company is one that gets stuff done. Take Microsoft for example. You get a new version of Windows every 5 or so years, you get a new IDE every two, and a new version of Office every 3 or so.

      And for what's good for one customer being good for another: market research, market research, market research.

      --
      I'll subscribe to Slashdot when I see a month without a dupe, a typo, or an article the "editors" didn't read.
    3. Re:Because by kfg · · Score: 4, Insightful

      And for what's good for one customer being good for another: market research, market research, market research.

      That's funny, my experience is that market research always ends up telling me to get fucking lost, because I'm interested in buying solid technology for a fair price, not chrome, tailfins or squids with tits on 'em at porno rates.

      KFG

    4. Re:Because by Anonymous Coward · · Score: 2, Funny

      Bill? Is that you?

    5. Re:Because by tob · · Score: 2, Informative
      You get a new version of Windows every 5 or so years,

      I count at least 10 in about 25 years (dos/win3/win95/win98/winMe/NT3/NT4/W2k/XP/2k3), leaving out many early and minor versions.

      Regards,
      Tob
    6. Re:Because by Vlad_the_Inhaler · · Score: 3, Informative

      You actually make the Grandfather's point for him.

      win3-win95-win98-winME was a separate product line to NT3-NT4-W2K-XP-2K3. Lumping them in together is like lumping MS Office and MS Works together.

      I still don't buy the 5 years claim though,
      Win 1.0 came out in 1985 (did anyone notice?)
      Win 2.0 was in 1987 (ditto)
      Win 3.0 1990
      Win 3.1 in 1992
      Win 3.11 in 1993
      Win95, 98 and ME - well, guess.
      I would *not* call 3.1 a minor release, and 3.11 was only minor if you did not need any form of networking.

      NT3.1 was in 1993
      NT3.5 in 94
      NT4 in 96 (my work PC was upgraded away from this in February AT LAST :-( )
      W2K in 2000 (doh)
      XP in 2001
      not sure I'd count Server 2003, but what the hell.

      There are 5-year gaps there, but that is because the MS had noticed that business users are more than reluctant to upgrade. At my previous job, they upgraded from NT4 to W2K in 2002 for some arcane reason. At both places there was a complete hardware + software rollout involved.

      --
      Mielipiteet omiani - Opinions personal, facts suspect.
  3. For profits are like that by Saven+Marek · · Score: 2, Insightful

    > Red Hat has a hard-charging, take-no-prisoners approach to the
    > market. If you're not making them money, you're not going to get their ear

    Like every other company out there that is a for-profit. try getting freebies from anyone else or get them to do work for you that isnt going to earn them money. by by see the door.

    1. Re:For profits are like that by Ithika · · Score: 4, Insightful

      I'm fed up and sick to the back teeth of reading the words "for-profit" and "company" in the same sentence, especially when they are used to (attempt to) justify antisocial business practices.

      I can't find any definition of the word "company" which wouldn't imply that its aim is not profit; that would be a "charity". Thus, "for-profit company" is a tautology.

      Why does being in business mean someone's ethics have to be flung out the window? My work does the occasional freebie for local community projects, we do discounts for charities and the like. Being in business does not imply being an arse.

    2. Re:For profits are like that by Paul+Jakma · · Score: 4, Informative

      I can't find any definition of the word "company" which wouldn't imply that its aim is not profit;

      Actually, no such aim is implied by "company" at all.

      The general aims of a company are defined in its articles of incorporation and typically expanded on in its memorandum of association, including whether or not it intends to operate for profit (generally a company doesn't restrict itself from making a profit, unless explicitely noted). Companies whose aims do not include profits often can avail of tax relief, and possibly other forms of relief.

      That companies typically exist to make profits does not mean all companies do, nor that the definition of company implies for-profit.

      --
      I use Friend/Foe + mod-point modifiers as a karma/reputation system.
    3. Re:For profits are like that by wolf31o2 · · Score: 5, Informative

      The Gentoo Foundation is a not-for-profit company. We are not a charity. Donations to Gentoo cannot be written off. Our goals have nothing to do with making money and everything to do with making software.

    4. Re:For profits are like that by benzapp · · Score: 2, Interesting

      I think this post speaks marvelously of how legalism is such a profound social disease. The term non-profit doesn't mean the organization doesn't make money. It means that for tax purposes, the corporation doesn't pay corporate income taxes.

      Sure most people who work for non-profits make less than other companies, but the people at the top often do very well. They of course have an interest in perpetuating that. Further, this is a huge scandal these days as people at the top of these organizations are often making $1MM a year or more.

      --
      I don't read or respond to AC posts
  4. well by know1 · · Score: 5, Insightful

    "If you're not making them money, you're not going to get their ear"
    they make that sound like a bad thing, there aren't many for profit organisations that are any different i would imagine.

  5. The second comment in the blog has it right by ReformedExCon · · Score: 5, Insightful

    Redhat is where it is because it is the company that employs the people who write Linux, most notably Alan Cox. There is a lot of code in the Linux kernel and periphery that simply wouldn't be there if Redhat wasn't around to pay these programmers to put it in there.

    So if we consider the authors of the source as the ultimate support channel, then Redhat will always filter its way to the top. Throw in the existing momentum behind the platform, both on the "child" distros side and the business side, and you've got an unstoppable (for now) juggernaut. Want embedded Linux? Montavista's got a custom RedHat Linux for you. Want some esoteric hardware supported? Redhat's gone through the trouble to port a driver for you.

    It's so far ahead of every other commercial distribution that it's not even funny.

    Is it ahead/better than non-commercial distros like Debian? No, probably not. But they aren't really competing against each other.

    --
    Jesus saved me from my past. He can save you as well.
    1. Re:The second comment in the blog has it right by Neo-Rio-101 · · Score: 2, Insightful

      Good point. The only way to compete in the linux market these days is to code the bulk of the source code. Companies that can lay claim to having the technical capacity to understand and implement vast tracts of Linux and other GNU, OSS source code are going to be the most trusted when it comes time to support all that free code.

      It should come as no surprise then that RedHat is a leader in this industry. Companies that don't contribute source aren't going to be half as trusted as the industry leaders.

      --
      READY.
      PRINT ""+-0
    2. Re:The second comment in the blog has it right by Anonymous Coward · · Score: 5, Interesting

      First SuSE labs (Novell) employees some Linux kernel developers.
      Even IBM does.

      Second all three employees GCC developers though they are not all equal.
      RedHat has more global write maintainers than any other company but that is because they started working on GCC before any of them. RedHat's GCC developers are leaving Redhat and are going either to Apple (at least three examples) or Codesourcery (a couple) or AMD (one example though he was at metrowerks for a while). These are main developers of GCC and not just some unkown developers. Novell is gaining more and more mainainership of GCC in general, and already employees the maintainer of the x86_64 port which is one of the major ports for the comming year or two for servers (even though I don't really want to say it is as I am more of a powerpc person).

      Any other point is Novell is getting more and more into free software they have to go slowly and choose and pick their partners otherwise they will find themselves in a way of the internet bobble.

      -- a semi unknown GCC developer.

    3. Re:The second comment in the blog has it right by PimpBot · · Score: 5, Insightful

      Is it ahead/better than non-commercial distros like Debian? No, probably not.

      This line rubs me the wrong way. The reason why folks choose commercial distros like RedHat or Suse is because they are better for what people need -- they provide a supported, easier to configure setup which allows them to solve whatever problem they or their organization have with a minimum of fuss. Distriubtions like Debian/Ubuntu/Gentoo/etc. are useful for the tweakers of the world (and yes, given enough gumption could be used to replace RHEL/SES), but they're not ready out of the proverbial box.

      Am I missing something here? Is there some other reason why Debian et al is better?

    4. Re:The second comment in the blog has it right by maxwell+demon · · Score: 4, Informative
      RedHat has more global write maintainers than any other company but that is because they started working on GCC before any of them.

      I'd say it is because they bought Cygnus, a company which had entirely specialized on gcc support.
      --
      The Tao of math: The numbers you can count are not the real numbers.
  6. If you're not making them money, you're not going by melted · · Score: 4, Insightful

    >> If you're not making them money, you're not going to get their ear

    Hmm, maybe it's time to invest in RHAT.

  7. What needs to be done by Anonymous Coward · · Score: 4, Interesting

    This is what needs to be done if Linux is ever going to take over as the "Main Stream" OS. Novell needs to leave the server stuff alone, RedHat has got linux on the server down to a science. What Novell needs to do, is take what it has in SUSE, and work on getting more linux on desktop users machines. If both companys would realise this, and work on it, it would pose a VERY big threat to Microsoft, and push Linux as the mainstream os.

    ~Alan

  8. The world changes by Cmdr_earthsnake · · Score: 2, Interesting

    Yes... that's because Novell has woken up and realised that just because a company is pro-OSS it doesn't make them good. Hopefully IBM will figure it out soon.

    I agree, the thing is that if you factor in good buisness practices that actually work better all round for the customers and buisness. For instance if I was a Red hat customer and they chose to disgard me before I made any real money, then I went to another company who were more endearing and offered better customer support, who would be losing out? Red hat.

    And as for changing over to the SuSe core, I would say Novell made a good choice, I like the direction Novell is going in, they are doing well.

    --
    #!/bin/bash
    login root
    chmod 775 universe://
    1. Re:The world changes by ReformedExCon · · Score: 2, Insightful

      I suppose it depends on the type of customer you are. If you are someone who wants to put RedHat on your company's servers, they'll be happy to set you up with a support contract. But if you are someone who wants RedHat to port a driver for some esoteric piece of hardware, you've got to have a long-term viability (Texas Instruments = Good, Joe's Silicon Shack = Bad). And of course, if you want them to port those drivers, they aren't going to do it for free.

      It's not so much an anti-customer mindset than a focused business mindset. Work on partnerships that are meaningful, work with customers with a strong track record, and cash up front.

      --
      Jesus saved me from my past. He can save you as well.
  9. Because character matters by systems · · Score: 2, Insightful

    Many people have replied saying that it's okay or normal for a for profit organization to care about money the way Red-Hat is accused to be doing.

    I have never dealt with Red-Hat in that way, so I won't judge Red-Hat.
    But speaking in general, no it is not okay.
    Organizations are members of our society, globla orgnizations are members of the global community.

    The same way, its not okay for a person to only care about money, it's not okay for an organization to be all about money.
    Being NICE, is a good reputation, treating your smallest client the same as the biggest, is NICE, and we should encourage all organizations to do it, because that way we will be living in a NICE society

    I can elaborate on this for ever, but for most people I think the point is clear the worst thing that happens to some organization is when they become bigger than their clients, and start to treat them as inferior entities

    1. Re:Because character matters by scronline · · Score: 2, Insightful

      Well said. I've recently done an accounting of my business and I've found that I've donated over $50k this year to non-profits and to small businesses that needed a hand. While it's true that a company's main goals is to make money, being a part of the community also creates longevity. I own a small company that's been around for 15 years in a small town. I wouldn't still be around if I didn't make our presence known and make absolutely sure that we were seen in a positive light. So while that $50k is a large sum to me it's also an investment in my community for them to continue to use us for their services and hardware.

      Besides, one of my favorite sayings is "I'm in this to make a living, not make a killing".

  10. "IBM in Linux distro love-in" by Quirk · · Score: 2, Insightful
    The Reg has a Dec 15th article commenting on IBM's... "elevating the pair to IBM's Strategic Alliance program, its highest tier partner status. The move is designed to make it easier for firms to acquire Linux-based systems by integrating and streamlined sales, distribution and service channels between the hardware vendor (IBM) and its two principal open source software partners, Red Hat and Novell."

    The Red Hat/Novell heavyweight competition benefits everyone.

    --
    "Academicians are more likely to share each other's toothbrush than each other's nomenclature."
    Cohen
  11. Ecosystem. by bubulubugoth · · Score: 5, Insightful

    Partners are needed for having a good sustainable bussines ecosystem.

    There is the need of a supply chain. And Novell has a much more longer experience than Redhat, it also has a long standing user base around the world, there still are a lot of novell 486/3.11/4.0 running, 5 to 10 users, and not wanting to go with Microsoft.

    Novell and SuSe, also spend lots of money at developing OSS, ximian, mono, X, drivers, kernel patches, kde and gnome stuff, also redhat.

    And even more... SuSe born in germany, and it has a huge user base at europe, Redhat has born at U.S.A. and there is a LOT of countries, that doesnt want to be working with U.S.A. enforsable companies... so there is the reason why, at Linux there will be very, very, very hard to have a "single vender Enterprise distribution"...

    --
    Â_Â
  12. Enterprise environments by recharged95 · · Score: 4, Interesting
    Nice article, but it doesn't say much about the importance of the two companies co-existing and creating a market for OSS. In the end, it comes down to who has the better product--so far Red Hat has the market since it was the first on the scene as a legit business. It is attacking the right industries (Financials and Gov't-i.e. DoD), and has a strong university presence. SuSE had a lot of respect before Novell and the acquisition was looked upon as promising with all the international support, but they were slow in getting 10.0 out the door. SuSE has hardly any university presense and Novell hasn't focused on any industries aside from what IBM or Sun had before the acquisition. Though you can't beat Novell's networking knowledge base. That's the diff.

    As a developer & user, Red Hat needs to tighten up on their edge releases (FC4 and it's migration to EL for instance). FC4 maybe used by more folks out there, but it's too klunky for the application developer market and less stable that OpenSuSE. And app-development is where the real cash is made.

    Novell, aside from focusing on a couple of markets only needs to increase [kernel] performance as SuSE (and openSuSE) are much more polished for a enterprise environment that RH. I find that application development is much easier on SuSE where kernel dev is easier on FC4. I picked out the F/OSS projects only because companies are moving to the model of developing against the 'F/OSS' version and then deploying on the paid 'OSS' version, hence delaying the licensing/service purchase. It makes sense since if forces the developer and vendor share the risks and have mutual interests to succeed.

    1. Re:Enterprise environments by houghi · · Score: 3, Informative

      but they were slow in getting 10.0 out the door.

      Slow? They were on time as scheduled. http://www.opensuse.org/Roadmap will tell you the future dates. Oh and nowadays it is SUSE (and the comunity openSUSE) not SuSE anymore. It used to mean something and now it officially means nothing anymore.

      Performance is something they are working very hard on and a noticable difference has been seen in 10.0 Also look at http://www.opensuse.org/SUPER

      --
      Don't fight for your country, if your country does not fight for you.
    2. Re:Enterprise environments by maxwell+demon · · Score: 3, Informative

      Indeed, originally it was S.u.S.E. (note the dots). It was an abbreviation for "Software- und System-Entwicklung" which is German for "software and system development".

      --
      The Tao of math: The numbers you can count are not the real numbers.
    3. Re:Enterprise environments by mikefe · · Score: 2

      so far Red Hat has the market since it was the first on the scene as a legit business. It is attacking the right industries (Financials and Gov't-i.e. DoD)

      Yes, please.

      I have been doing some work for a few mortgage companies recently and their reliance on IE and the windows platform is *very* ingrained.

      We need an OSS competitor to Point and get the .asp extension off of the servers in this industry ASAP. Choosing the right CRM project to base this on would be a good start.

      Phone systems and Auto-Dialers are big in this industry also. I have been submitting patches to Vicidial which is part of Astguiclient which works with Asterisk.

      There is a lot of money to be made in the IT side of this industry, let's get OSS into it next.

      Anyone interested, please contact me. I'm not in a position to employ anyone, but am interested in collaboration.

      --
      There: Something at a specific location.
      Their: Owned by someone.
      Please make sure your english compiles.
  13. Matt Asay (article author) will speak at SCALE 4x by irabinovitch · · Score: 2, Informative

    Matt Asay the author of this article will speak at SCALE 4x this year. SCALE will be held in Los Angeles on Feb 11-12, 2006.

  14. Sounds like a big loss of creativity to me by EMIce · · Score: 2, Insightful

    This is just a delicate way of saying that Novell has vested too much in R&D. So sacrifice R&D to follow technologies that are already showning wide adoption. Novell has taken the lead in introducing now popular technologies like directory services, but has had trouble keeping marketshare. Why is that? Did R&D prevent prevent Novell's customers from getting something their competitors had? What is that exactly?

    It sounds to me like Novell is going the way of HP, but I hope they continue to make R&D enough of a priority.

  15. the difference... by l3v1 · · Score: 2, Insightful

    ...between RedHat and Novell is that they are two separate companies. That means they are not the same. They are two, not one. They are run by different people. With different views on lots of issues. With different products. Yes, they have something in common, they have linux-based OSes to sell. Apart from that, I can't see anything else they would have in common. What's such an article good for, then ? Well, in any case, it's better than another dupe, I guess.

    --
    I am putting myself to the fullest possible use, which is all I can think that any conscious entity can ever hope to do.
  16. IBM by 16K+Ram+Pack · · Score: 2, Interesting
    IBM have a different motivation, because they are less interested in selling software than selling hardware and consultancy.

    IBM aren't doing OSS just to get a lot of geeks to like them.

  17. Novell's a lot more than just a distro though... by aapold · · Score: 4, Insightful

    When all of their administration tools (Zenworks in particular), it makes for a fantastic management environment. Their linux stuff isn't quite up to par with their windows desktop integration yet, but it is getting there. These things are much more useful in a corporate environmnet.

    --
    "Waste not one watt!" - CZ
  18. The best product is rarely the market leader. by mosel-saar-ruwer · · Score: 2, Interesting

    This is just a delicate way of saying that Novell has vested too much in R&D. So sacrifice R&D to follow technologies that are already showning wide adoption. Novell has taken the lead in introducing now popular technologies like directory services, but has had trouble keeping marketshare. Why is that? Did R&D prevent prevent Novell's customers from getting something their competitors had? What is that exactly? It sounds to me like Novell is going the way of HP, but I hope they continue to make R&D enough of a priority.

    It is a sad fact of life that possessing the best product in a marketplace is just a small fraction of the recipe for marketplace leadership.

    So many other things are required for success: Marketing, execution [mind-numbing-ly boring stuff like making sure the trains run on time], the correctness of the underlying business model, plain old-fashioned good luck [like being in the right place at the right time]...

    Very often, all you need is a minimally adequate product; after that, things like the business model, the execution of the business model, the marketing, and luck [good or bad] tend to prevail.