Napster Blames Microsoft for Lack of Sales

An anonymous reader writes "AustralianIT is reporting that Napster has blamed their inability to compete with Apple's iTunes on technical glitches from Microsoft. From the article: '"There is no question that their execution has been less than brilliant over the last 12 months," Napster chairman and chief executive Chris Gorog said at a New York conference. "Our business does rely on Microsoft's digital rights management software and our business model also relies on Microsoft's ecosystem of device manufacturers."'"

Comments

One huge technical glitch...

[91degrees]

You can't copy the songs to an iPod. At least not without jumping through hoops.

Re:One huge technical glitch...

[jafac]

I do most of my work on Windows systems, mostly security and integration-type stuff. But when it comes to consumer-level activities on Windows, I'm totally ignorant, because I have a Mac at home. I've been part of the rip-mix-burn culture for about 10 years now, and seriously, I've never had any trouble on my Mac, except for the few legitimately purchased iTMS tracks, which I've probably lost track of, and one day will probably give me a nasty DRM suprise. But those are the minority of my music.

But I was shocked last year, when I had a freind show me her Dell laptop, with iTunes, and a couple of other music players, and the dozens of different formats of music she had, and how some songs would play on some players, but wouldn't even import to other players, some songs wouldn't play at all, and of course the thing was stuffed to the gills with spyware and adware. Stuff she had legitimately paid for, she couldn't use. Stuff that I've ripped contrary to RIAA's wishes (but not contrary to US fair use rights, in most cases), I can use just fine.

So this is the thing. It's about usability. This is what the whole Personal Computer revolution is based on. The evolution from Mainframes and Minicomputers, running systems that only experts can use, to a Personal Computer, that the average joe can afford to buy, and figure out how to use. And the Copyright Fascists want to roll the industry back. People are paying thousands of dollars to buy computers, and finding out the hard way, that they can't use them in the way they want to or expect to - and in some cases, if they were technically savvy enough to figure out how the DRM was supposed to work, maybe they can get by. But more often then not, they've inadvertently moved something to another folder, reinstalled the OS to fix an adware or virus problem, or upgraded to a different music player, and all of a sudden, things don't work anymore, and all they know is they paid through the nose for music they can't listen to anymore.

A big part of the explosion of the internet in the mid-to-late 1990's was because of broadband, and Napster. You think adoption rates are going to continue to expand when broadband companies are clamping down (tiered rates, privacy violations, crappy service, monopolistic pricing) and the Copyright Fascists are clamping down with DRM that makes things much harder to use? On the same vein, do you think that folks are going to be rushing out to pay $5000 for an HDTV, and $40 per title, to watch HD DVD content, only to find out that the key for their TV, or maybe their amp, or switch, has been revoked by the Copyright Fascists? This industry has thrived on ease of use. And they're ready to flush it down the toilet - because they believe they'll be able to make more money, when it's really about power and control, and they're going to find that their market is a lot smaller than they thought it was.

Wow someone thininking about the reason

[mikek3332002]

Wow a company is blaming low music sales on something other then piracy

Fear not, Napster

[CaptainZapp]

It could be worse, much worse!

As a funny side note:

We appreciate your interest in the Connect music store, but our store currently only works with Internet Explorer 5.5 and above. You don't seem to be using that particular browser at the moment, so, unfortunately, we'll have to part ways until we support the browser you're currently using or you upgrade to the latest version of Internet Explorer. Please click the Download link below if you'd like to upgrade now..

Well, Somehow I don't think so...

Re:Fear not, Napster

[killjoe]

Better yet..

This service is not currently available in your area.

Please feel free to explore our Sony global sites for other exciting products and services.

If you feel you have reached this page in error, please click here to contact our Customer Service department.

So let me get this straight.

Not available in more places then itunes.
Not available to people who are not running IE.
Incompatible with ipod.

Yup, that'll catch on.

If DRM needed, should be Open.

[guidryp]

The problem here is that there is no Open DRM standard. So any company building players and having a music system would love to use their own free DRM system that they don't have to pay royalties on. Apple succeeded in doing this. Everyone else decided to feed at the Microsoft booth. Instead of whining, Real, Napster et al, should band together and build an open royalty free DRM and give it two HW manufacturers and run their services on that, rather than complaining that the big two won't interoperate. Which Apple really can't do without cutting their own throat.

Apple really needs to maintain Fairplay exclusively or cede yet another market to Microsoft. Remember when Palm had a PDA monopoly? Remember when Sony owned Video Games. Apple is just desperately trying to hang on to that one niche that Microsoft hasn't crushed with it's computing monopoly and mountain of Cash (Yet).

Apple won't license fairplay for the same reason they don't license OSX, they make money selling hardware. What happens if they license fairplay?

1: Stiffer competition in hardware sales, in fact Apple will find itself at a competitive disadvantage, as competing players will have fairplay and playforsure.

2: Apple forced to license play4sure from microsoft. Because of the competitive disadvantage they would be in, Apple would be forced to licence ($$$) play4sure from Microsoft. Can you see how distastefull this is.

Now where are we. Apple has now lost it's competitive advantage and was forced to pay money to arch rival computer monopolist microsoft, just to stay competitive. No wonder they won't open Fairplay up.

So music services, quit your damn whining and make a free, open DRM solution available to both music services and HW companies and break free of the big two.

Insightfull my ass

[SmallFurryCreature]

Apple isn't a monopoly. Go to the average computer store and you will have a hardtime buying another OS then MS. Hell you will even have a hardtime buying a PC without MS pre-installed/pre-payed.

Now go into your average electronic store and OOOOOH, a dozen different brands of portable media players. Even different formats. Minidisc, AAC, MP3, WMA, CD, WAV.

Yeah sure, the iPod's sell best BUT that is not what makes a monopoly. Nobody in their right mind would call Dell a monopoly even if they are one of the biggest players in the market.

Apple has done nothing to stop other players from entering the field. It doesn't have exclusive contracts with the artists (you can still buy their CD's even if no other online store happens to carry them).

Oh and the biggest proof that Apple isn't MS. iTunes works on windows. Does MS drm work on apple? So Apple doesn't even abuse its non-monopoly just big market share to force people to use its OS.

Frankly Apple can be bashed for a lot but calling it a monopoly is just silly.

Oh and the smaller players aren't having troubles at all. Just ask the iRivers of this world or the creative labs.

No the ones having problems are the ones who banked on MS winning an easy victory and now finding that people will not buy that MS drm crap.

The problems are just to many

[SmallFurryCreature]

First of all is the name. Yeah yeah napster was once a very famous name in certain circles. It even made the 'real' news but that was mostly AFTER it died. Problem? Well simply put, Napster was famous among 'pirates'. Then it died for several years and came back as something completly different. Napster was buggy, filled with crap, slow, often useless but free 'illegal' music. How does this sell you pay to listen music service? The whole brand name is worthless.

Then their is the pricing model. Anyone with a brain knows that this is worse even then the bookclub model (I don't know if americans have it so let me explain, bookclubs sign people up on the street (nowadays mostly immigrants or other people who ain't very street smart) to be able to buy books/cds/dvds cheaply from their catalog. The scam? You have to buy 2 books every period minimum and the contract lasts for 2 years. Since their catalog is really limited you end up buying stuff you do not want).

At least you get to keep the books from bookclub after you cancel (and paid for two years worth of stuff you don't want).You loose all your napster music if you ever cancel.

You are also locked in to only using their service with hardware that supports their DRM. It only works on Windows. (iTunes works on Mac and Windows) Oh and the format used is often reviewed as the worst of the bunch.

There is also no 'gifting' it. You can buy somebody some iTunes songs for their birthday. But napster? Oh, wow, one month of listening to music except I can't listen to them on my iPod, gee thanks.

As for their complaint that MS software ain't up to it. Well fucking duh. NOBODY uses MS software. How do you think the whole winamp model works eh? Because MS own software is to crap for words.

So you got a name that lost its meaning, trying to sell stuff people can't use, by artist people don't want, for a price people are not prepared to pay, on conditions that people don't like, using software people loathe, to be played on a tiny handfull of devices that people don't like.

Gee, yeah that sounds like a good business plan to me.

Then again all this MS funded fud is not meant to be a real business. MS doesn't have to own the online music store market. All it has to do is delay anyone else from doing so until inertia takes over.

In fact that is what Napster seems to be banking on. That MS can pull another IE and that somehow their inferior product will become the norm.

IE vs Netscape happened because IE was bundled. Perhaps MS should sponsor Dell to give a free MP3 player with their PC's? Pre loaded with Napster?

Re:LOLOMG!

[Overly Critical Guy]

Every time I see these "I will get modded down for criticizing Apple" posts, it never is. Would people stop with the whining about the Apple love on Slashdot?

Apple's "monopoly" is opt-in. Apple isn't signing illegal OEM deals to prevent the shipment of competing products, the way Microsoft did in the 90s. You're free to buy any player you want at the local Wal-mart.