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Novell Signs Linux Deal with Australian Government

truthsearch writes to tell us ITWire is reporting that Novell has just signed a deal with the Australian government to become an approved supplier of Open Source software and solutions. This deal, believed to be the first of it's kind, "places Novell on the NSW government panel of preferred open source suppliers. This is the first panel contract of its kind by an Australian jurisdiction that contains provisions specific to open source software, giving government agencies and departments formal access to Linux solutions."

46 of 127 comments (clear)

  1. Why don't all governments... by Eightyford · · Score: 5, Insightful

    Why don't all governments switch to Linux? Microsoft's Vista release should be the perfect opportunity for government agencies to get out of this vendor lock-in. What programs are government agencies using that can't run on Linux? Open source word processing on linux should be ready for primetime soon, and until then wordperfect is still available. Any non-activeX web app should not be a problem either.

    I just hope that any new government created is not made with Microsoft SQL and .NET. That would be stupid.

    1. Re:Why don't all governments... by jimmyhat3939 · · Score: 4, Interesting

      Personally I think the biggest problem is users being so used to the Windows/Office environment. I know some companies such as Linspire have tried to make Linux/OOo an easier transition. I don't think they've really succeeded to the point where a company/government can make a seamless transition. At the same time, most developers (myself included) would rather not spend hours converting Linux/OOo to look just like XP or Vista. So, the current state of affairs is unlikely to change much in the near future. I do believe that if some enterprising group/company decided to make Linux/OOo look and feel 95%+ like Windows, getting organizations to switch would be a no-brainer.

      --
      Free Conference Call -- No Spam, High Quality
    2. Re:Why don't all governments... by strider44 · · Score: 4, Insightful

      Yeah that's great and all, but my first thought was "Why the hell are they going with a foreign company?" With the departmentalism of government nowadays noone seems to be looking at the bigger picture - if they go for an Australian company they get almost half the money back in tax straight away (in fact they'd get it all, eventually, if you follow the circulation of money), and they don't add to the list of imports. I like Novell and all, but I'm sure there would be some great Australian companies that could do as good a job.

    3. Re:Why don't all governments... by Y2 · · Score: 2, Insightful

      Just today I had someone say to me, "I don't think I can switch to Mac or Linux because my job requires Excel and MS Access." Sixty seconds of research refuted that unreasoned belief, but there's plenty more where it came from.

      --
      "But all your emitter and collector are belong to me!"
    4. Re:Why don't all governments... by dbIII · · Score: 4, Insightful
      "Why the hell are they going with a foreign company?"
      Grass is greener etc. One of the funniest examples was buying Swedish sonar technology for our submarines at the same time the Swedish were buying very similar technology from an Australian company. One of the least funny examples is that failed managers from other countries are considered superior to anyone local, so we keep importing what can only be assumed to be the some of the worst of US management - who then bring over their friends to feast on the corpse of what was once a successful company.
    5. Re:Why don't all governments... by jx55 · · Score: 3, Interesting

      My guess is that any Australian company would only be a Novell/Redhat reseller (effectively) which would add on a margin that they could avoid by going direct - I don't know of any home-grown distros out there...

      And since when do Govt departments go for Aussie suppliers of anything. It will only get worse with the Aus/US Free Trade Agreement.

      An aside - Does anyone in Australia see the changes to the Patents system under the FTA doing anything positive for the local industry. Most of the changes seem to favour large companies only (are there any large Aus-based software companies - Anyone, anyone?)

    6. Re:Why don't all governments... by cdomigan · · Score: 2, Funny
      I just hope that any new government created is not made with Microsoft SQL and .NET. That would be stupid.
      I never knew there was a market for government creation software...
    7. Re:Why don't all governments... by csirac · · Score: 2, Informative

      You are spot on with your observations with patents. It's crazy. The US side wanted something in return for thinking about letting us do "free" trade with them (but it's still a bit weird - e.g., IIRC the beef import tarriffs would be applied if we export more than a certain quota because of a provision that won't allow the US beef industry to see a reduction in size).

      are there any large Aus-based software companies - Anyone, anyone?

      Mincom is probably the biggest. Of Australia's home-grown companies, it has the highest CMM rating and I think it's only level 2 or 3.

      There are of course Motorola, IBM Global Services, Accenture, etc. operations here, but Mincom is probably the biggest Australian-owned company we have.

    8. Re:Why don't all governments... by doodlebumm · · Score: 3, Insightful

      Why does it have to look like XP or Vista?

    9. Re:Why don't all governments... by recharged95 · · Score: 2, Interesting
      I think you hit it on the head. People just can't get off the current comfort level with Office. I mean even with the quirks, the basics of Office just works.

      OSS companies need to tell customers the truth that it's gonna be either the hardway (cold turkey) or easy way (99% copy, then weeined off) to get away from Office. "What would you like?"

    10. Re:Why don't all governments... by Baricom · · Score: 4, Insightful

      Why does it have to look like XP or Vista? [emphasis in original]

      Because if it doesn't, employees have to be retrained, and retraining incurs significant costs. You have to pay the salaries of both the trainer and the trainees. You have to be accept the decreased productivity of those workers, both during the actual training and for some period after, while they feel their way around the new software. Remember, most Windows and Office users are not technically inclined, so even small changes like renaming a menu option or having a different icon on a button can cause problems. Many users have learned the steps to complete a task, but won't be comfortable doing so if any of the precise steps to follow are changed. Some people can't even cope with the movable toolbars in Office.

      You also have to train the helpdesk or system administration staff to field questions about the new software. If the replacement isn't completely compatible with the original program, then some employee is going to have to convert and/or recreate documents in the new format.

      At first glance, these costs may not seem significant, but for a medium to large company, the loss of productivity adds up to real dollars. The financial incentive is often significant enough that it makes more sense to pay for an upgrade to Office than to switch to the "free" alternative.

      I agree with a poster further up, however...this is an excellent time to cut over to open source if you're a medium or large company. Vista is going to be different enough that it's going to take just as much retraining to get people back to their same levels of productivity.

    11. Re:Why don't all governments... by ross.w · · Score: 3, Informative

      The point being though, that this level of pain will most likely be required when VIsta is rolled out in an organisation. That's why a lot of big firms will stick with XP (or even Win2K) as long as they can, but when they finally can't get support for those, or can't get it to work on any new hardware they buy, that's when the opportunity will come to shop around and look at alternatives.

      --
      If my call is important, why am I talking to a recording?
    12. Re:Why don't all governments... by Hymer · · Score: 2, Insightful

      I do believe that if some enterprising group/company decided to make Linux/OOo look and feel 95%+ like Windows, getting organizations to switch would be a no-brainer.
      So... You are telling us that there has not been any significant difference between NT4 and W2K or W2K and WXP ?
      The difference, as I see it, is so big that one could as well have changed to Linux or Mac OS X.
      --
      DRM ? I think I can Manage my Digital Rights myself... without the help of Intel, Microsoft, Apple and any other commercial organization.

    13. Re:Why don't all governments... by mattjb0010 · · Score: 2, Interesting

      Admittedly I don't work for a big firm, I have about 35 users split across two businesses. The reason why we'll still with XP as long as possible boil down to cost, and also the fact that we're working with an OS where we know the ins and outs, and the companies that supply us with (groan) Windows software also want to target a relatively stable, well known platform too. It took us a long time before their software was XP ready. The GUI in MS Windows is a relative non-issue as it's stable enough for most users across upgrades. I'm getting people to use OS X for their home use (email, web apps, basic Office stuff, photos, etc.) because OS X gives a reasonably secure, easy to use system.. the iLife apps rock. The servers we'll stick to a mix of FreeBSD and Windows 2003 SBS (unfortunately no choice on the latter). Best tool for the best job. ;)

    14. Re:Why don't all governments... by winse · · Score: 2, Insightful

      I don't think they've really succeeded to the point where a company/government can make a seamless transition

      I don't think there could ever be a truly seamless transition. There will be a little pain here and there. For a good example of how to do it though, Novell has good experience. They did internally a couple of years ago and know all of the Gotcha's. As a matter of fact they have ironed out many of these in thier products, making the whole 'Go with Novell for Linux' push more attractive.

      disclaimer: I don't work there . . . anymore.

      --
      this sig is deprecated
  2. why sign... by noopy · · Score: 2, Insightful

    ... when you can download for free?

    1. Re:why sign... by mikerozh · · Score: 5, Insightful

      ... when you can download for free?

      Because you can't download a free support :)

    2. Re:why sign... by vertinox · · Score: 2, Insightful

      why sign a support contract, when you can pay outrageous emergency contractor fees when something breaks?

      --
      "I am the king of the Romans, and am superior to rules of grammar!"
      -Sigismund, Holy Roman Emperor (1368-1437)
    3. Re:why sign... by noopy · · Score: 3, Insightful

      I can't download free support from M$ either, even though I allready paid them.

    4. Re:why sign... by Tired+and+Emotional · · Score: 3, Informative

      A panel contract means that the supplier can be used to "purchase" software without having to go through a formal tender process or get a waiver. The contract sets pricing and levels of service expectations.

      PCs have been purchased on panel contracts for at least 20 years. You don't want to have to go to tender to buy a single, or a handful, of PCs - even if it weren't expensive for all concerned you would have people twiddling thumbs for months until their PCs arrived. Nor would you want to do large numbers of such purchases with waivers, with the invitations to corruption that would create.

      So this really is quite a big deal.

      Of course, any group that has sufficient compute savvy to do their own support will still be able to download and do their own support. They quite likely also have the level of expertise and size of project to purchase software via tender.

      Its the small non-technical groups that would make small purchases using panel contracts that benefit from this - a high barrier for them to adopting Linux solutions has been removed.

      --
      Squirrel!
  3. This could be bad for Linux by jimmyhat3939 · · Score: 4, Interesting
    I've only used Novell setups a bit, but in my experience, they don't have nearly the functionality or sophistication of some of the other Linux configurations out there.

    Also, a little known fact is that NSW used NetWare up until 1999 I believe. That could have had something to do with their decision to allow switching.

    --
    Free Conference Call -- No Spam, High Quality
    1. Re:This could be bad for Linux by smilingman · · Score: 3, Insightful

      I've only used Novell setups a bit, but in my experience, they don't have nearly the functionality or sophistication
      of some of the other Linux configurations out there.

      Also, a little known fact is that NSW used NetWare up until 1999 I believe. That could have had something to do with
      their decision to allow switching.


      SuSE? Not sophisticated or functional? Where have you been?

  4. The Australian Government? by UoNTidal · · Score: 5, Informative
    ...tell us ITWire is reporting that Novell has just signed a deal with the Australian government...

    As much as I like to think that my state is a little more important than the others, it's pretty obvious from the title of TFA that the deal has been signed with the New South Wales state government, not the Australian federal government.

    1. Re:The Australian Government? by munwin99 · · Score: 2, Funny

      Exactly - but NSW DO think they run the country !!!

      --
      What's On Your Network ??? http://www.open-audit.org/
  5. Overrated by glowworm · · Score: 4, Insightful

    While this is a good thing the summary overstates things a little. It is, in fact, just one department of one state. A mere chink in the armour.

    --
    Orationem pulchram non habens, scribo ista linea in lingua Latina
  6. State, not Federal Govt by wylf · · Score: 5, Informative

    The article clearly states that the contract is with the New South Wales State Government. So this covers New South Wales only, not the entire country, as the slashdot title indicates.

    Also, just because Novell is now an approved supplier doesn't mean that NSW State Government can't implement non-Novell solutions, or purchase OSS (solutions) from anyone other than Novell. AFAIK, it merely means that some paperwork can be skipped in the procurement process. For instance, I think that when dealing with a non-approved supplier, evidence of comparative offerings from at least 2 other suppliers is also required. At least, that is what it would mean in a Federal Government context.

  7. Finally, Some Justice by Anonymous Coward · · Score: 3, Insightful

    After Microsoft nearly killed Novell by using brutal, unfair, monopolistic tactics, Novell now has a fighting chance to just survive. Finally, there is some justice.

  8. Get it into schools by Freaky+Spook · · Score: 4, Insightful

    I don't know how much the State Government of Victoria wastes on Open Software licencing with MS. For the cost of a CD schools can buy open licences for Windows Server Products, Windows XP, Office.

    A primary school I was administering for a while was had open licence copies for Win2K3, WinXp, Office2k3, Exchange 2K3, SQL 2000, ISA server and all that was used was WinXP & Win2k3 Server.

    It seems a waste of money, moving to linux could help cut costs on resources and and put it into what should matter in schools. TRAINING!!!

    1. Re:Get it into schools by warrigal · · Score: 2, Informative

      It costs the school about $7.50 for a CD of whatever MS product they want. That's posted to them. What it's costing the State in terms of a software licence is another question altogether. BTW, in Victoria at least, Linux is used for odd jobs like firewall/proxy (Smoothwall) etc. But since that is a turnkey install the Dept techs don't have to get their hands (or minds) dirty.

  9. Re:Novell stitches up Linux deal with Aus Governme by ignavus · · Score: 5, Interesting

    NSW has about 35% of the Australian population. It isn't just 1 of 8 state and territory governments, it is the *biggest* state government.

    --
    I am anarch of all I survey.
  10. Re:Someone to blame by Anonymous Coward · · Score: 2, Insightful

    Did you ever try holding Microsoft accountable? If yes, with what result?

  11. Re:Someone to blame by killjoe · · Score: 4, Interesting

    1) When was the last time MS took the blame when their software went wrong.
    2) Please name the CIO who thinks their company can sue MS so I can publicly humiliate him for his stupidity.

    --
    evil is as evil does
  12. Well, at least you can say it. by robbak · · Score: 3, Insightful

    Every tech uses the "Microsoft is stupid" excuse when they cannot fix a problem, don't they?? If you are not using MS, then you can't say that, and it becomes "my choice of OS is stupid", which is more your problem, isn't it?

    Still, I would love to work in a wholey non-MS shop.

    --
    Prediction for end of Universe #42: Fencepost error in Quantum_bogosort.cpp
  13. Re:Someone to blame by hvatum · · Score: 5, Funny

    A few facts about Microsoft:

    1. If you can sue Microsoft, they can sue you. If you cant sue Microsoft you may be only seconds away from bankrupcy.
    2. There are no bankruptcies. Only people who have met Microsoft.
    3. Microsoft defines competition as the reluctance to be bought out by Microsoft. If your company still exists, its just because Microsoft hasn't gotten around to buying you out.
    4. When Microsoft enters a new field it doesnt join the market. The Market becomes Microsoft.

    --
    Netbooks, they come with Linux or a $3 copy of Windows. Either way, Microsoft loses.
  14. Novell are doing a lot of things right by gregluck · · Score: 5, Insightful

    A year ago Novell seemed to have lost its way with its SuSE initative. The executive who had directed the open source strategy had departed, and much of the rest of the company just didn't get it.

    Then they decided to release OpenSuse. OpenSuse is now more popular than Fedora Core. That won back the devs like me who had not been listening. And OpenSuse is polished.

    This announcement of itself is not that huge. But when taken with the other things they have been doing I can see that Novell can gain mindshare amongst developers and their traditional corporate base. That bodes well for them.

  15. Re:Someone to blame by nurb432 · · Score: 2, Insightful

    When you are a government, you will be surprised what they will do for you when things go wrong. And we were talking a government contract in the story.

    --
    ---- Booth was a patriot ----
  16. How about ODMA support? by jesterzog · · Score: 4, Informative

    What programs are government agencies using that can't run on Linux?

    If you can suggest an Open Source application that cleanly supports an interface with Document Management Systems, such as ODMA, I'd be very interested.

    I work in a (non-US) government department, and we're required by law to keep all documents for certain amounts of time ... the exact amount of which depends on the type of document. We also have some legal requierments to protect certain types of documents from some employees. (eg. If two branches of the department are supposed to be providing independent advice on the same topic from different perspectives, we need to be able to demonstrate they haven't been reading each other's work.) This sort of thing is also often very important for law firms.

    We do this by educating staff to save documents into a Document Managenent System (we currently use Interwoven's Worksite but aren't locked into it), which requires them to enter some extra metadata about what the document is, and helps to centralise the whole document management thing immensely.

    I use OSS at home for my own things all the time, and at home I've gone without Microsoft products at all for at least 2 years, but last time I looked at the main Office tools (OpenOffice, KOffice, AbiWord, etc), I couldn't find any reliable support for ODMA. To be fair, Microsoft Office also has hopeless half-done support for ODMA, but at least it's popular enough that the main Document Management System providers have grudgingly written their own plugins to work with MS Office. ODMA's an open protocol that's already supported by much DMS software, though, and it's unclear to me why it wasn't supported by open source office and related products long ago.

  17. Maybe first in Australia by hdparm · · Score: 4, Funny

    They've done it last year in New Zealand - govt. contract to supply OS/software (SuSE of course) to nz primary and secondary schools.

    So, mainland first, then west island :o)

  18. Re: a little known fact by Fuzzy+Bo · · Score: 3, Interesting

    WRT "a little known fact is that NSW used NetWare up until 1999 I believe" - the NSW Ministry where I am a contractor is *still* using Netware (Groupwise, eDirectory, iPrint, ...) and are (AFAIK) quite happy with it. Any mention of bringing replacing the Novell products with Microsoft ones is met (figuratively) with fingers held up in the sign of the cross!

  19. Re:Someone to blame by Atzanteol · · Score: 2, Insightful

    New to the corporate world are we? I'll fill you in.

    It's not about "We can sue them if it goes wrong!" so much as it's "If it goes wrong, it's not my fault!"

    --
    "Ignorance more frequently begets confidence than does knowledge"

    - Charles Darwin
  20. Re:Novell stitches up Linux deal with Aus Governme by Frogbert · · Score: 2, Informative

    Actually Australia has 6 States and 10 Territories.
    States

            * New South Wales (NSW) (Sydney)
            * Victoria (VIC) (Melbourne)
            * Queensland (QLD) (Brisbane)
            * South Australia (SA) (Adelaide)
            * Western Australia (WA) (Perth)
            * Tasmania (TAS) (Hobart)

    Mainland territories

            * Australian Capital Territory (ACT) (Canberra)
            * Northern Territory (NT) (Darwin)
            * Jervis Bay Territory

    External territories

            * Ashmore and Cartier Islands
            * Norfolk Island
            * Christmas Island
            * Cocos and Keeling Islands
            * Coral Sea Islands Territory
            * Heard and McDonald Islands
            * Australian Antarctic Territory

  21. File bugs, etc? by Kristoffer+Lunden · · Score: 2, Insightful

    It may not help, but it is a great start in many cases to file bugs for feature requests such as this, especially as you can provide use cases as well as specifications. I'd go file at OpenOffice at least, perhaps at KOffice and Abiword too. Also, it could pay off to file bugs for these kind of features at your distros local bug tracker, as the distros themselves have something to win from this and usually does local development that is forwaded upstream. Ubuntu, Novell, Red Hat or Mandriva for instance are all quite big and could use any leverage like this.

    Actually, if you collect the info needed (short use case, rationale and specification + links) and place it in an accessible place and let people know, others may help file the bugs, do the drafts and maybe even develop the thing.

    It all depends if you can catch the interest of someone with enough knowledge to do it.

    Good luck!

  22. Re:Why not .NET by truthsearch · · Score: 2

    On your first point, you're wrong. I've written web apps in asp.net and it requires separate html and code files. The old ASP does not.

    Of course web outlook was written in .NET. But no CLIENT applications have been rewritten in .NET as Microsoft promised 4 years ago. If you think the article is a joke then you must not care about facts, because it's not an opinion piece. It's only a summary of facts.

  23. like...Novell? by Xtifr · · Score: 3, Insightful

    > There is value in having a company to blame and hold accountable when things go wrong.

    Right, and this is presumably why they went with Novell, specifically, rather than simply going with "open source" in general.

    > You buy Microsoft, you get to run bill over the coals

    Ha ha, you're funny! :)

    > You choose OSS, its your own ass that goes in the furnace.

    This is stupid; borderline FUD! If you choose OSS, then it's you OR YOUR VENDOR'S ass that goes in the furnace, depending on whether you have a support contract or not. Once again, more options, not fewer. You can try to support it yourself, or you can pay someone else to do it. If you pay someone else to do it, going with OSS means you're not locked in--if Novell turns out to have problems, switching from Novell to Red Hat (for example) is far easier than switching from MS to anything.

    I assure you that people don't usually choose Red Hat over Fedora or Novell over OpenSUSE for technical reasons. They do so purely and simply so that they can have someone to blame! You're right that this is an important issue, but you're an idiot if you think this is a dividing line between OSS and MS. It's the other way around--with MS, you're FORCED to have someone to blame, whether you want to or not; with OSS, it's optional. :)

  24. This news is nearly a year old by rohan972 · · Score: 2, Informative

    zdnet reported it last year in April.

    From the article: The NSW Minister for Commerce, John Della Bosca, on Monday announced -- after a six-month tender evaluation process -- 11 companies would be offered positions on the panel. Companies which made the cut included CSC, Dell, Fujitsu, Hewlett-Packard, IBM, Novell, Red Hat, Sol1, Starcom, Sun Microsystems and System Integration Services.

    The agreement was subject to "final negotiations", but was not just an agreement to supply one agency, as one comment stated, it makes them an 'approved supplier' for all NSW government agencies, ie: no tender process required to purchase.

  25. _The_ Australian Government? by ThinkOfaNumber · · Score: 2, Informative

    "Novell has just signed a deal with the Australian Government" and from the article "Novell has signed a deal with the NSW Department of Commerce, being a department of the NSW Government at that.

    Contrary to popular belief, Sydney is not the capital city of Australia, and The New South Wales Government is not The Australian Government.