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FBI Agents Don't Have Email Access

the_bikeman writes "According to CNN, many FBI agents do not have access to an email account, and only 100 of the 2000 New York FBI agents have a Internet-ready mobile phone. Spokeswoman Cathy Milhoan said 'e-mail addresses are still being assigned, adding that the city bureau's 2,000 employees would all have accounts by the end of the year.'"

64 of 308 comments (clear)

  1. How convenient! by BadAnalogyGuy · · Score: 5, Funny

    I have 4 Gmail accounts with 500 invitations left each! How many Get Out Of Jail Free cards can I buy?

    1. Re:How convenient! by mysqlrocks · · Score: 4, Funny

      Or they could get "Gmail for your domain" :-)

      I wonder what kind of ads they would get?

    2. Re:How convenient! by DrSkwid · · Score: 5, Funny

      nah, you need Gman account !

      --
      There are places where the networks are not touching,and there are places where they are-Boeing's Lori Gunter
    3. Re:How convenient! by DerGeist · · Score: 5, Funny
      Looking for TOP SECRET: Operation: Deadbolt? Find it on eBay!

      Can't find Narcotics smuggler Alberto Ramirez? Use AskJeeves.com!

      Make your own heroin, cocaine and ecstasy using our Home ChemLab 2.0!

      ...just imagine them investigating a pedo case.

    4. Re:How convenient! by magores · · Score: 2, Funny

      FBI + No Email = Lot's of spam for people

      FBI + Email = Finally some real results against spam?

      ----

    5. Re:How convenient! by CastrTroy · · Score: 2, Interesting

      Wouldn't that show them just how easy it is to find some of this stuff on the net? Sometimes I think that law enforcement is kind of ignorant to just how easily some things are available on the internet.

      --

      Anthropic principle: We see the universe the way it is because if it were different we would not be here to see it.
    6. Re:How convenient! by deviantphil · · Score: 5, Interesting

      They don't have access to email, but the FBI has access to my email. How convenient, indeed!

    7. Re:How convenient! by tupps · · Score: 2, Funny

      I deceptively mask my email by having 1 or 2 real emails and thousands of spam emails.

      --
      Go out and get sailing!
    8. Re:How convenient! by Thuktun · · Score: 3, Funny

      This can be rephrased into a one-liner:

      "The FBI doesn't need their own email access, they have yours!"

  2. It's ALL Vanity by Mattygfunk1 · · Score: 3, Funny

    Agent.Mulder@gmail.com just doesn't have the bragging rights.

    1. Re:It's ALL Vanity by Kenshin · · Score: 4, Funny

      Clearly he'd try for Agent.Mulder@hotmale.com

      But that still wouldn't satisfy his ego.

      --

      Does it make you happy you're so strange?

  3. It's Clear by pete-classic · · Score: 4, Funny

    It's clear that the greatest protection our civil rights have is abject incompetence.

    -Peter

    1. Re:It's Clear by Aspirator · · Score: 5, Funny

      I'll bet most of us would like an employer who told us
      by the end of the year
      to get 2000 email accounts set up.

    2. Re:It's Clear by Bin_jammin · · Score: 2, Insightful

      "I set up 40 email accounts this week, that's one per hour, we're right on schedule for the rest of the year!" I can see the glowing progress reports now....

    3. Re:It's Clear by monkeydo · · Score: 2, Insightful

      I'd like to say that it must be cronyism at it worst, but sadly I cannot.

      Because you haven't a clue that it is?

      --
      Si vis pacem, para bellum
      The only thing more annoying than a Libertarian is an (un|mis)informed Libertarian
  4. pre-9/11 by gEvil+(beta) · · Score: 5, Funny

    "FBI agents not having e-mail or Internet access is much too much a pre-9/11 mentality."

    Funny, I thought it was a pre-1995 mentality.

    --
    This guy's the limit!
    1. Re:pre-9/11 by TheRealMindChild · · Score: 4, Insightful

      You know... you crack a joke, but I have to deal with this seriously way too often.

      Recently our boss decided that any account that we have on our web applications needed a mode of contact. Something consistant for everyone. We debated a little, but the obvious solution was to simply require an email address, which in turn becomes their username. I mean it's 2006... who DOESN'T have an email address.

      A week later, we get an excited new client. It is my job to set up the handful of user accounts for our webapps... and I simply boggled at the first guys response when I asked for his email address:

      "3657 Washington Roa..."
      "No, your Email address."
      "3657 Wash..."
      "EEEEEEEEEEEE Mail address!"
      "What do you mean?"
      "What do you mean what do I mean? What is your email address?"
      "I don't know what that is"

      He DOESNT KNOW WHAT THAT IS!!! That's like saying you don't know what a road is. Someone please explain to me how and why such people still exist? Keep in mind, these people are going to CONSTANTLY use a WEB application, yet ... no... idea... of... what... an... email... is.

      *boggle*

      --

      "When life gives you lemons, don't make lemonade. Make life take the lemons back!" -- Cave Johnson
    2. Re:pre-9/11 by birder · · Score: 2, Informative

      Easy, she cut (ctrl-x) the portions out of the document, piece by piece, and pasted them (ctrl-v) into the fields. Then she saved the empty file when done. Probably exited the application and clicked 'Yes' when it asked to save her document because as you know, everyone clicks 'Yes' when a popup appears. No thinking involved.

    3. Re:pre-9/11 by itismike · · Score: 5, Informative

      Phil Agre's article entitled "How to Help Someone Use a Computer" http://polaris.gseis.ucla.edu/pagre/how-to-help.ht ml explains very clearly why such 'dumb' users may make the mistakes that they do. I was fortunate enough to come across this before my job at the Helpdesk and it has helped me realize how many problems are the user and how many are the system they find themselves entangled in.

    4. Re:pre-9/11 by honestmonkey · · Score: 2, Insightful

      I'm not trying to excuse their ignorance (or maybe I am), but maybe they have email and don't call it that. At work, it is called something else (Outlook, or GroupWise or ...). So yeah, they don't HAVE an email account, they have an Outlook account. "I don't use email, I have Hotmail (or AOL or Yahoo or ...)".

      --
      Everything you know is wrong, Just forget the words and sing along.
  5. No email is fine by me... by JargonScott · · Score: 5, Funny

    I prefer my FBI agents to be out attempting to protect me, not forwarding something to their 10 closest friends so Jesus will bless the kittens that day.

    --
    Nuke Gay Whales for Jesus.
    1. Re:No email is fine by me... by JargonScott · · Score: 2, Interesting

      Please, you can't still believe that email is a productive form of communication? For every benefit that email (and the internet in general) used to bring, there is 5x the baggage of problems.

      I like to think that FBI agents are busy in some sense their entire shift. I don't want to think of them wasting time as much as any of us are right now, and I'm home sick. Please don't bust my bubble of comfortable misconception.

      I was employed to monitor the web and email traffic at a medium sized bank (~3400 employees) for 3 years, and I can tell you that people spend way too much time playing. It made me extremely jaded towards the "access to information is the key" mentality.

      --
      Nuke Gay Whales for Jesus.
  6. on the plus side by circletimessquare · · Score: 2, Funny

    all FBI agents are certified in morse code and at least half of them have some training in semaphore

    and the next highest placing class out of quantico will be introduced to the fancy new 'telephone' that is rumored that a guy name alexander graham bell has perfected

    --
    intellectual property law is philosophically incoherent. it is your moral duty to ignore it or sabotage it
  7. Where did all the money go? by digitaldc · · Score: 4, Insightful

    "We just don't have the money, and that is an endless stream of complaints that come from the field," he said.

    So let me get this straight, $9 billion goes missing in Iraq, the war has cost US taxpayers about $250 billion so far, oil companies have record profit$, our national debt ceiling was raised to $9 trillion and we can't afford to supply email to the FBI?
    What is going on? And, does anyone even care?

    --
    He who knows best knows how little he knows. - Thomas Jefferson
    1. Re:Where did all the money go? by interiot · · Score: 4, Interesting

      Given that gigs and gigs of GMail are available to end-users for free, and HTTPS-secured web-mail is available to end-users for free as well, how expensive can it be for the FBI to set up email addresses? Answer: email is nearly free. It's not really a cost issue, it's a management or incompetence issue.

    2. Re:Where did all the money go? by digitaldc · · Score: 2, Interesting

      Which would do more to protect and help us as a country: email for all the employees or the ability to hire 2 extra people in the field? Couple that with exactly what you quoted.

      First of all, I would think that e-mail was a NECESSARY tool for anyone working today. Rapid communication is going to help protect this country by getting the information to the agents in the field. 2 extra people is not going to help if they can't even coordinate their communications properly. If you are trying to say they don't need email, just what exactly are they going to use to communicate? Carrier pigeons? Slashdot forums?

      --
      He who knows best knows how little he knows. - Thomas Jefferson
    3. Re:Where did all the money go? by RedneckTek · · Score: 3, Informative

      You are not seriously naive enough to believe that technology is free are you?

      Behind every tech, whether free or not, is a cost. In the case of the FBI, I personally can see an email service necessitating many additional costs, such as: IT personnel to manage the service, hardware to run the service, AND (a biggie) securing the service from inside and outside. That's not even taking into account encryption setup and maintenence that you can bet they are going demand before even considering such a service.

      If you think you can just setup an Exim server, you're dead wrong.

      --
      I gave up thinking of a cool sig
    4. Re:Where did all the money go? by interiot · · Score: 2, Insightful
      Of course email costs something (apparently I should have bolded "free to end users"), but what company has no email for new-hires, even if it's slow, requires users to constantly delete email to keep under the storage quota, isn't remotely interoperable, and it constantly deletes things as spam?

      My main point in bringing up email's relative low cost (again: not free), is that the comparison of saying that you can hire two more field agents for the price of email seems bunk. Yes, initial setup, and ongoing backups, may require a decent portion of an IT employee's time, but still... this is friggin' 2006, doing any sort of work without email is like sending sending a traffic cop out without a car and without a radio. Sure, that lets you hire more police officers, but it's better to properly equip a handful of employees than it is to have two handfuls of employees, none of whom can do their job.

    5. Re:Where did all the money go? by Angostura · · Score: 2, Insightful

      But you also have to take into account the amount of time they currently - presumably - spend typing out memos on three carbons, placing two in an envelop and placing them in an out-tray for delivery the next day.

      Then the time they spend opening post in the morning, and filing it and buying filing cabinets

      It's easy to take a crack at e-mail as a productivity killer. But I worked in an office before it came along and there was an entire internal bureaucracy devoted to transporting mail, opening it, filing it, etc.

  8. This makes sense actually by zappepcs · · Score: 5, Insightful

    In a world where secrecy is necessary, what you whisper goes unrecorded, but what you put in an email gets published just when you need it to never have been written down....

    With record keeping comes accountability... is it any wonder they don't write things down? Until rather recently, there was no satisfactory manner to keep such communications to mobile devices secure/encrypted. If anyone knows if the govmint is spying on people, the FBI should. Makes you wonder..... ????

  9. RTFA. We're talking about law enforcement. by ScentCone · · Score: 5, Insightful

    All of the bureau's employees have secure mail accounts for use within that organization. Publicly available accounts, and accounts from which bureau employees can send mail to the public are indeed more complex (think about the tracking they'd require), and would require a lot more than typical corporate non-training when it comes to what they can or should do with that type of communication.

    One mis-step in a CC or Reply-All and you could completely torpedo an investigation or a trial. Just look at what one lackluster prosecutor did with some ill-conceived e-mail sent to prospective witnesses during the ongoing 9/11 trial happening right now. This subject is a lot more complicated than meets the eye.

    --
    Don't disappoint your bird dog. Go to the range.
    1. Re:RTFA. We're talking about law enforcement. by KarmaMB84 · · Score: 2, Insightful

      I don't know if intentionally exposing them to forbidden court material is "ill-conceived". It's kind of hard to accidentally send transcripts to witnesses... I'm sure she'll get to write a book about the trial.

    2. Re:RTFA. We're talking about law enforcement. by ScentCone · · Score: 4, Insightful

      I don't know if intentionally exposing them to forbidden court material is "ill-conceived". It's kind of hard to accidentally send transcripts to witnesses... I'm sure she'll get to write a book about the trial.

      Of course it wasn't an accident in the "oops, I forwarded this to the wrong addresses" sense. It was poor judgement. But the technology that made it so easy for her to do it was: internet enabled e-mail. My point is that the "cost" of turning on publicly-transcieving e-mail accounts for investigators and other people with legally critical jobs involve more than some server admin mouseclicks and a little more storage... there's substantial training and oversight involved.

      --
      Don't disappoint your bird dog. Go to the range.
    3. Re:RTFA. We're talking about law enforcement. by a2800276 · · Score: 3, Insightful

      It's just as easy to accidentally stuff crap into the wrong envelope and accidentally put the wrong address on it. Is it too much to expect that people think about what they're doing? Maybe people that stupid shouldn't be in such "critical" positions.

    4. Re:RTFA. We're talking about law enforcement. by aolsheepdog · · Score: 2, Interesting

      You should learn about federal law enforcement before you comment.

      I am a federal agent and although previously with the FBI, I switched to a better agency. We didn't even have interoffice email when I left in 1998.

      I have worked joint cases with many other federal agencies. The FBI is the only agency that doesn't have internet based email. Agencies that deal in classified information typically have two standalone systems. One that is for sensitive data with internet access and one for strictly classified information. The classified system (SIPRNET) is also used when unclassified information is deemed too sensitive for the Sensitive but Unclassified (SBU) system.

      With either of these systems I can contact other agents and exchange case notes. Many FBI agents I have worked cases with have had to resort to using yahoo and hotmail accounts. It's a joke. Only in the last couple of years have some offices (not individual agents) gotten FBI.gov accounts (think Philidelphiaoffice@fbi.gov). I think some HQ people have fbi.gov accounts too.

      The FBI is really behind the curve in trying to protect their information. At a minimum their agents should be connected to the SIPRNET which handles up to Secret information. At least then they could interact with other organizations besides their own.

    5. Re:RTFA. We're talking about law enforcement. by bogjobber · · Score: 2, Insightful

      Is it too much to expect that people think about what they're doing?

      Yes. Even intelligent people make mistakes. Putting the burden of security on the user is idiotic, even when you're dealing with people as capable and well-trained as those in the FBI.

    6. Re:RTFA. We're talking about law enforcement. by Joe+the+Lesser · · Score: 2, Funny

      Well, look at the white house...

      --
      "I only speak the truth"
      Karma: null(Mostly affected by an unassigned variable)
  10. Email, problem. Cell phones, not a problem. by pla · · Score: 4, Insightful

    and only 100 of the 2000 New York FBI agents have a Internet-ready mobile phone.

    So? I make my living as a geek, and don't have an internet-ready cell phone.

    Why would I pay more, for a service redundant with something I already have, yet with a far lower quality presentation?

    When I want to do something online, I'll use a PC. When I want to call someone, I'll use my cell phone. They each serve entirely separate purposes, and as long as my eyes work better scanning large surfaces than a 1.5 inch square, they will continue serving different purposes.

  11. Boo Hoo by codepunk · · Score: 3, Insightful

    Boo Hoo, our exchange licenses costs to much. Us poor folks at the FBI could not possibly just load up a linux box and postfix. I love the comment that the one senator made about this, our agents need better access to technology.

    Clue: It is right under your nose, use it!

    --


    Got Code?
  12. WTF! Story from 1995 or something? by GingerDog · · Score: 2, Interesting
    This slashdot headline makes it sound like we're back in 1995.


    Christine Monaco, a spokeswoman for the FBI in New York, said Monday that all FBI agents can communicate with each other via a secure internal e-mail system, and about 75 percent of the New York office's employees have outside e-mail accounts.

    "The outside e-mail accounts have to be separately funded," she said.


    Sounds like a nasty mixture of bureaucracy and inefficiency to me. Is there a difference between employees and agents? (do cleaners need email accounts?)

    I wonder what their 'secure internal e-mail system' is?
    --
    The Ginger Dog
  13. Stuff like this makes me realize... by MikeRT · · Score: 5, Interesting

    how right my parents were about the FBI when I was a kid. My dad was very high up within Customs and my mom was a GSA IG agent, and all of their friends I knew growing up worked for other federal agencies ranging from the IRS to the DEA. The one thing that all of them had in common was a disdain, bordering on hatred, for the FBI's management. See, the FBI doesn't have its own charter and can expand into whatever it wants, which naturally causes turf wars with other agencies. Customs and the DEA are the two main anti-drug agencies, especially Customs which is the agency responsible for keeping them out of our country on the borders. The FBI would routinely come in and try to to take cases away to build up publicity and then royally fuck up the case, and when you're dealing with wealthy criminals, usually that leads to no conviction, even if there is no technicality, because the lawyers are that good at ripping the FBI a new asshole.

    The FBI screwed up on 9-11 because it wants to be the American KGB. It wants to be THE main federal agency and has been jockeying for a foreign intelligence **field work** role. Hello people, that naturally conflicts with the CIA's exclusive jurisdiction there. Didn't stop the FBI's management from refusing to work with the CIA since the CIA has legal jurisdiction over all foreign operations. The FBI has also had problems with management blowing off field agents. The management simply has to go. A top down attack on the FBI management, decentralizing power and putting the bulk of it back into the hands of the lower-level management and field agents is the only solution. From the stories I have heard from the people I know in law enforcement at all levels, the FBI is dominated by middle management hell. The field agents, and the press is quick to point this out with the agents who warned about terrorism but were told to go fuck off by FBI management, and the IT people alike are hamstrung by management that cares more about image than doing its job.

    Most importantly, give the agency a clear charter and jurisdiction once and for all. Take terrorism out of most of it too. Let the CIA and NSA deal with terrorists. They don't have the time, the jurisdiction or quite frankly any interest in what non-national security things the people are doing. If there is ever a crackdown on dissent, it'll be done by FBI agents with KGB-level powers, not CIA special ops who tracked down a Jose Padilla and discretely shot him dead like a dog in the streets of NYC.

  14. And if they forgot their password by WebHostingGuy · · Score: 5, Funny

    And if they forgot their password to the account they could just get the Justice Department to subpoena their emails for them...

    --
    Quality Hosting e3 Servers
  15. Would it be just like the movies? by Jim+in+Buffalo · · Score: 3, Funny

    If they did get email addresses, would it be just like the way email is in the movies, where the font is 24-point white or yellow lettering that scrolls in real-time across a black background that takes up the entire screen?

    --
    This sig, aah-ah, is comin' like a ghost-sig...
  16. Re:Email, problem. Cell phones, not a problem. by pla · · Score: 3, Insightful

    Repeat after me, the Web is not the Internet

    No kidding... Your point?

    I also don't want to read email (which increasingly includes web-like formatting), chat on IRC, or read UseNET on a 1.5 inch screen; And my phone doesn't make the best destination for downloading files via FTP or any P2P; And it takes far too long to enter alphanumeric data to make anything even remotely interactive (ie, ssh) useful on a cellphone.

    I suppose getting an RSS feed might prove vaguely useful, but not nearly enough to justify the increased expense - And y'know, with a government that can't seem to spend our tax dollars fast enough, I can't say it really bothers me that the FBI hasn't caught on to yet another way to waste our money.

    So, repeat after me - Contextually useless distinctions don't require enumeration.

  17. Not to defend Gov't stuff... by ursabear · · Score: 3, Interesting

    The CIA, FBI, and any other governmental agency should have efficient, extremely-monitored, very safe email and email systems. It is very important that modern communications are fostered and maintained in governmental activities.

    I know from personal experience that government-funded/government-used technical systems are generally either:
    1)Ultra-over-engineered to be sure that the system/thing is ultra-safe or ultra-reliable or ultra-accountable
    2)Woefully inadequate because the person(s) in the bureaucracy don't have the tech expertise to foster the effort correctly - and yet place massive, uninformed, and inappropriate amounts of pressure on the worker bees to get the job done as per the way the non-tech person thinks it needs to go.
    3)Many projects die on the vine because mis-direction (and management that honestly doesn't have the knowledge they need to lead the effort) makes the project wander in the desert for huge periods of time.
    4)I could go on...

    But in all fairness, governmental technical efforts have many different and sometimes unique pressures on them. The government literally has to have permission from someone to do anything with public systems. The public (rightfully) wants as much transparency and accountability as possible in governmental efforts - which means everything is debated, re-documented, justified, cleared, reviewed, managed, re-managed, scrutinized, over-then-under-funded, micro-managed, and finally finger-pointed-to-somebody-else'd when the project doesn't go right.

    Our government cannot (or doesn't know how to) operate as smaller, more agile private businesses work. The pressure and accountability of every move has created a monster of over-administered and over-micro-managed web of forms, functions, procedures, and other things...

    What's the solution? Frankly, I don't know. I want my government to be accountable, and I want the government to be "of the people, by the people", but I also want it to be intelligent, well-led, and a great deal less dysfunctional. If only governmental technical tasks could be more agile...

  18. "But can't I fax it to you?" by elrous0 · · Score: 2, Funny
    I work in 2006, among people who supposedly have college degrees. And yet I wish had a nickel for every time I've sent someone a 100+ page document via email, only to have them *FAX* me back changes.

    -Eric

    --
    SJW: Someone who has run out of real oppression, and has to fake it.
    1. Re:"But can't I fax it to you?" by caffeination · · Score: 3, Funny
      You have it easy. I work in 2056, among college graduates like in your job, but in my job, monkeys have taken over the world. It's not all bad, I mean even these monkeys know to use email for big papers like the ones you mention, but they fucking stink of shit. I mean jeez!

      I would have got a job in a better timeline, but that's the price of taking a liberal arts degree..

    2. Re:"But can't I fax it to you?" by whoever57 · · Score: 2, Interesting
      And yet I wish had a nickel for every time I've sent someone a 100+ page document via email, only to have them *FAX* me back changes.
      Actually, I think this is an area where Outlook Express (and probably other email clients) suck. Here is what happens:

      Person receives email with attachment

      Person opens attachment, makes changes and saves attachment

      Person forwards email back to original sender.

      Did the original sender get the modified document? No. Yet, most people don't understand why this does not work (actually, it works with Eudora if you configure it to put attachments in a separate directory).

      That's why you get the faxed modifications. Also many people don't know about the option to record and display changes.

      --
      The real "Libtards" are the Libertarians!
  19. Access by Anne_Nonymous · · Score: 5, Funny

    >> many FBI agents do not have access to an email account

    Not true, not true. They have access to many email accounts, they just don't have accounts of their own.

  20. You laugh by jfengel · · Score: 4, Insightful

    You laugh, but every time I hear people convinced that the FBI/CIA is maintaining a detailed file on them, I just know that there's no way either organization has that kind of manpower to care about them.

    Not that I'm thrilled that they seem to be intent on gathering scattershot information when they can (taking pictures of protesters, granting themselves the right to listen in to phone calls). They don't even have time to process the information they have.

    1. Re:You laugh by particle_fizax · · Score: 2, Funny

      I think you'd be surprised exactly how much manpower the intelligence community actually has. I'd back that up, but hey, I know how much manpower the intelligence community actually has.

  21. Mod parent +1 100% True by svallarian · · Score: 2, Interesting

    Parent is 100% true!

    If people had any idea how much burearucratic bullshit that goes on in the FBI, you would have a totally different opinion of them. I find it amazing they are able to do any work at all with all of the political infighting and constant management changes that goes on within the FBI.

    If you want to know what really goes on with the FBI, take your local agent out for a drink sometime!

    --
    I patented screwing your mom. But it got revoked for "prior art."
  22. Re:Internal communications == borked by erik_norgaard · · Score: 3, Informative

    Read the article:

    "Christine Monaco, a spokeswoman for the FBI in New York, said Monday that all FBI agents can communicate with each other via a secure internal e-mail system, and about 75 percent of the New York office's employees have outside e-mail accounts."

  23. Does FAX have a different legal standing? by Richard+Steiner · · Score: 2, Insightful

    Apparently signatures sent via FAX are legally binding, but signatures sent by e-mail might not be? I know my real estate agent insisted that certain things be sent via FAX for legal reasons...

    --
    Mainframe/UNIX Bit Twiddler and long time Windows/Linux Hobbyist.
    The Theorem Theorem: If If, Then Then.
  24. $500 Million Computer System by e_slarti · · Score: 2, Insightful
    Umm... Seriously, they can't get an e-mail system as part of their new $500 million dollar computer operations systems?

    Here's the link from last week: http://www.cnn.com/2006/TECH/03/13/fbi.computers.a p/

    Hell, I'll put up a secure e-mail system for half that! ;)

  25. I don't get it by iminplaya · · Score: 4, Funny

    They have access to my email...

    --
    What?
  26. That's Just Crap... by Kozar_The_Malignant · · Score: 4, Insightful

    >look at what one lackluster prosecutor did with some ill-conceived e-mail

    Jesus H. Armadillo! Are we going to drag our whole government operation down to the level of the least competent person in the organization? I have worked in companies that had the philosophy of creating new restrictions every time some idiot abused or misused some tool or benefit. This served to limit the ability of the competent to actually get things done.

    After a while, I got so frustrated that I quit and found a better job. There is a better way to run things: Fire The Morons! This "lackluster prosecutor" has at least seven years of university education and a six-figure salary. Am I wrong to expect competence and accountability? It's not like there's a shortage of lawyers in this country. Fire the fool and hire someone that can follow simple instructions.

    The FBI is supposed to have the best and the brightest cops in the country. If they can't be trusted not to send the case file on some mass murderer as an email attachment to the guy's uncle, we're just screwed anyway. If I hear one more time, that we can't get rid of some idiot, because we have all this time and money invested in his training, I'm going to scream. We may have spent a lot of time and money, but it didn't work. Fire The Morons! I guarantee we'll be better off.

    Thank you for listening. I'm going to go take my medication now.

    --
    Some mornings it's hardly worth chewing through the restraints to get out of bed.
    1. Re:That's Just Crap... by fishbowl · · Score: 3, Funny

      "Are we going to drag our whole government operation down to the level of the least competent person in the organization? "

      Yes! In fact, we're going to put that psrson in charge!

      --
      -fb Everything not expressly forbidden is now mandatory.
  27. On the other hand... by Roadkills-R-Us · · Score: 2, Interesting

    Who the heck cares if they don't have internet ready phones? That's like whing that they don't all have Ipod Nanos!

  28. Good lord, I hope you didn't really say that. by Medievalist · · Score: 2, Insightful
    I simply boggled at the first guys response when I asked for his email address:

    "3657 Washington Roa..."
    "No, your Email address."
    "3657 Wash..."
    "EEEEEEEEEEEE Mail address!"
    "What do you mean?"
    "What do you mean what do I mean? What is your email address?"
    "I don't know what that is"

    He DOESNT KNOW WHAT THAT IS!!! That's like saying you don't know what a road is.
    No, that's saying you are an ivory-tower technogeek who can't communicate without technobabble. Stop trying to be BadAnalogyGuy.

    At what point did you figure out that repeating yourself louder only displayed your lack of fluency in your native tongue? Oh, wait... you apparently never figured that out.

    Someone actually competent to speak to customers might have said (reassuring tone) "OK, I've already got your postal address, what I need is an electronic mail address that can recieve electronic mail from the Internet. If your company doesn't have an e-mail system that connects to the Internet, we're going to have to engineer a solution that will connect to your internal mail system, or set up webmail accounts for you that can be checked with a web browser". Then you could go on to explain why this is necessary within the framework of your application, since obviously you are talking to someone who hasn't been brought up to speed by anyone else at either company.

    You might actually get something called repeat business if you don't belittle your customers and make them think you are an arrogant technocrat.

    You might even find a useful ally within the customer's management hierarchy if you can provide sorely needed information without coming across like a condescending prick.

    1. Re:Good lord, I hope you didn't really say that. by Anonymous Coward · · Score: 3, Insightful

      I find it incredibly humorous that you accuse the grandparent of only being able to communicate with "technobabble," yet your solution is to tell him "...we're going to have to engineer a solution that will connect to your internal [electronic] mail system..." If the guy didn't understand the grandparent, he sure as hell is not going to have a clue what you're saying to him.

    2. Re:Good lord, I hope you didn't really say that. by Grab · · Score: 5, Insightful

      Sorry, no. If you don't know by now what email is, you are one out-of-touch individual.

      Every advert and TV programme for god knows how long has had a web page attached, and most also have an email address. Every phone-in programme or radio programme I've heard for the last 10 years has had the "ring us on xxx or email on xxx". For the last 5 or more, they've also had "or text us on xxx".

      Bad analogy time? OK - failing to know of the existence of email is as bad as failing to know of the existence of mobile phones. They've both been around for about the same length of time. Their very existence stares you in the face every day. To not know about them would require that you are unaware of any new inventions created in the last 10-15 years.

      Note that I don't require you to have one, or to be fully conversant with its use, or to know what the latest-and-greatest version is. That's all your technocrat stuff. But simply to know that it exists qualifies you as an active member of Western civilisation. I don't think it's too strong to say that if you're so out of touch with the world today that you've never heard of email, then you are not an active member of society. It indicates that you never talk to other people, never read the papers, never read books, never watch the TV, and never listen to the radio. Society-wise, you could be dead and no-one would notice the difference.

      Grab.

    3. Re:Good lord, I hope you didn't really say that. by Tore+S+B · · Score: 2, Interesting
      "What do you mean what do I mean? What is your email address?"

      "I don't know what that is"

       

      Ever struck you that he could have been replying that he didn't know what the email address itself is? A far more likely response...

      --
      toresbe
  29. Re:So substitute some other word, it's still the s by Zangief · · Score: 2, Insightful

    The OP said that those people were going to use web applications constantly. You are right, the customer always is right, yada yada yada.

    But this is almost like buying a card, and when the salesman asks for your driver license, you reply "I don't know what you are talking about". Not "I don't have a license", but "I don't know what in hell is this license".

    It is pretty weird.