Sony More Trustworthy Than Microsoft

DesertBlade writes "Forrester Research examined the trust that American households place in PC and consumer electronics. Sony, Dell and Bose all recieved a ranking of A+ while Microsoft recieved a C (I know most of you would say it is closer to a F). "Microsoft faces big consumer defection risk. One measure of consumers' dissatisfaction with Microsoft is seen in the 5.4 million households that give it a brand trust score of 1 [distrust a lot] or 2 [distrust a bit]. Compared with all Microsoft users, these at-risk users have higher income, are much more likely to be male, and are bigger online spenders.(see endnote 7) These households know they run Microsoft software but would be just as happy to leave it behind -- if they could." Does Microsoft face that big of a risk?"

Comments

Are consumers stupid?

[suv4x4]

We're talking trust here, not quality, bells and whistles.

If Sony's CEO says it's ok to have back door and resource eating spyware on your PC installed by music CD-s, since "you don't what it is therefore why care", they get A+.

Should I comment further at all?

Also, Microsoft will also get C or less, a trend started by tech geeks, Maccies and Linux fans, everyone loves to hate big corporations. A trend like this is hard to reverse even Microsoft turned perfect by tommorow. A bias is obvious even on this site.

I wonder now how I'll be modded. It's fashionable to rant on Sony for their rootkits, but totally uncool to defend Microsoft.

GeekMind Reader DEMO

[suv4x4]

** User reads article title: "Sony More Trustworthy Than Microsoft"
** User happy level += 200
** User sees he has 20 slash mod points
** User quickly scans the comments and mods down anyone who defends Microsoft
** User quickly scans the comments and mods up anyone who bashes Microsoft
** User feeling of accomplishment +=100
** User gets bored and goes to check how the Fedora distro downloads are proceeding

Logged by GeekMind Reader DEMO

Dude, You're Getting a Screwed

[Doc Ruby]

How could I trust Dell when their customer service has always been ignorant, charmless, and at the end of literally hours of waiting on hold? When their power supply recall (to prevent my computer literally blowing up in my face) never notified me (I saw it on Slashdot), and then never replied after I filled out the required forms?

When I send everyone who asks me to help them buy/upgrade their computer to buy a Dell so Dell support will handle them instead of me, and they all still bug me for help when Dell fails to support them?

When I know that buying a Dell will rule out upgrading with many commodity parts because Dell uses proprietary HW interfaces to save money?

Trust them to take my money, maybe.