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eBay Looking for Allies Against Google

Vitaly Friedman writes "A report in the Wall Street Journal today talks about how eBay is looking for partners to defend against the growing threat of Google. Specifically, Google Base and the payment system in the works in Mountain View are seen as possible dangers to eBay's auctions and PayPal payment operations, says the report. Google Talk just throws some salt in the wounds by looking for a toehold in Skype's turf."

46 of 216 comments (clear)

  1. Re:I remember by stupidfoo · · Score: 2, Interesting

    Huh?

    So, you're saying that Steve Jobs should have stated that Google, a non-existant company, was the enemy?

  2. Whose wounds? by slofstra · · Score: 5, Insightful

    "Salt in the wounds". Whose wounds? Competition is a good thing for most of us.

    1. Re:Whose wounds? by Blazeix · · Score: 2, Funny

      So, Ebay is looking for allies, huh? They should Google for them.

    2. Re:Whose wounds? by slofstra · · Score: 2, Interesting

      According to the WSJ article, eBay faces a difficult conundrum. They are spending millions on targetted search ads on Google, thus helping out one of their direct on-line auction competitors. It's called co-opetition. Personally, I'm disaffected with Google's increasingly unreliable search results and tacky ads. Slashdot has developed a wonderful self-moderating model for it's forum. How about a self-moderating subject index for the web? Maybe as an add-on to wikipedia. In some ways Google reminds me of those German barons of old who were able to charge exorbitant tolls to those needing access to the few bridges across the Rhine. We need more good ways into the Internet, so more power to whatever anyone can come up with, including ask, wikipedia, altavista and msn. What do you think - who can challenge Google? What's the next flavour of the month?

  3. Oh no! by EraserMouseMan · · Score: 4, Funny

    Now we finally know what the "e" stands for in eBay. Yep you guessed it, "Evil". If you're not on Google's side you must be wrong.

  4. I hope Google shit on ebay by Idimmu+Xul · · Score: 5, Insightful

    I'm sick of essentially being blackmailed by people I buy stuff off who refuse to give me feedback until I've given them feedback, even though I've just paid them £100 for an item they are yet to post.

    And fucking the Katrina victims out of Something Awful's donations was the straw that broke the donkey's back.

    --
    The problem with slashdot is that most of its users were bullied and stuffed into lockers as kids!
    1. Re:I hope Google shit on ebay by LunaticTippy · · Score: 3, Insightful
      That is an increasing problem. I've had an even worse variant of it:

      Seller sends defective product, drags replacing it out past the 30 day mark (so I can't get my money back no matter what) and then stops dealing with me. I checked the seller feedback and they had lots of mutual retractions, and every negative feedback they received (over a legitimate problem such as mine) was retaliated against with improper negative feedback.

      I decided to leave no feedback, didn't want the strike on my record.

      --
      Man, you really need that seminar!
    2. Re:I hope Google shit on ebay by generic-man · · Score: 2, Insightful

      Social networking services weren't made much less vapid by Google's ill-fated introduction of Orkut BETA. Your problems with eBay seem related to eBay users being jerks. What can Google do to combat the same behavior that is so ingrained in the on-line auction seller community, a community that strikes me as the next dimension of flea market vendors?

      --
      For more information, click here.
    3. Re:I hope Google shit on ebay by damiangerous · · Score: 5, Insightful

      Just never use your seller account to buy. No one cares about negative feedback for a buyer, so you're free to leave whatever feedback is appropriate without fear of retaliation.

    4. Re:I hope Google shit on ebay by vux984 · · Score: 2, Interesting

      Possibly because having multiple active accounts is against ebay's terms of service.... :)

      Next you should just start selling yourself stuff and pumping your own feedback rating...of course that might look suspeicious so you'll need to open and nurture a whole network of accounts...

      Once you break one rule... why not all of them ?

    5. Re:I hope Google shit on ebay by Pollardito · · Score: 4, Funny
      Once you break one rule... why not all of them ?
      i thought pretty much the same thing to myself when i was driving home last night at 5 over the speed limit. so i cracked open a beer, and did some drive-by shootings near the local elementary school. i mean, c'mon, i was already speeding.
    6. Re:I hope Google shit on ebay by LunaticTippy · · Score: 4, Insightful
      Fuck their terms of service. They change constantly, every time I've had a problem (buyer or seller) it seems tilted against me, they have inserted so many fees over the years, they ruined half.com, and as soon as there is a viable alternative I'm gone.

      ebay would love for me to sell myself stuff. They get $.25 + 3% + 1.25% + 4% of every transaction. I get 2 feedback points that they generate for free. Heck, if everyone did this ebay'd make a trillion dollars.

      And as for breaking rules, every time something rubs me wrong I think of ways around it. They stop irritating me, I'll stop seeking a less painful path.

      --
      Man, you really need that seminar!
    7. Re:I hope Google shit on ebay by damiangerous · · Score: 3, Informative
      Possibly because having multiple active accounts is against ebay's terms of service.... :)

      No, it's not. In fact it's explicitly mentioned as acceptable.

  5. Re:I remember by servognome · · Score: 5, Funny

    So, you're saying that Steve Jobs should have stated that Google, a non-existant company, was the enemy?

    Yes, if he truly was a visionary ;)

    --
    D6 63 0D 70 89 81 BB 8E 7B 7C 5F 5D 54 EA AB 73
  6. One good outcome of Google Payments.. by WarwickRyan · · Score: 5, Interesting

    Is that eBay will be forced to stop screwing their customers http://www.paypalsucks.com/ and improve their service.

    Oh the joys of competition.

  7. Interesting... by cp.tar · · Score: 5, Insightful

    So, eBay is afraid of Google.

    I've heard many complaints so far about both eBay and PayPal - could it be that they feel Google's service will be beta^Hter?

    So see if I care... they can get all the partners they want, but if Google rolls out a superior service, they can either adapt or go sulk in the corner.

    --
    Ignore this signature. By order.
  8. God forbid eBay would clean up its own act by Anonymous Coward · · Score: 5, Insightful

    a. How about bringing back a real archive of auction results. Not the crummy 2 week limit in place now.
    b. Penalize bulk category flooders. Some categories are filled with sellers listing the same item over and over again. They should be forced to use the bulk option.
    c. 0 rated sellers should not be allowed to list without verified bank account/address info.
    d. Allow sellers to set feedback threshold restrictions on buyers.
    e. Finally, ebay should stop spamming its own users with "deals" and credit card offers.

    1. Re:God forbid eBay would clean up its own act by mmell · · Score: 3, Funny
      . e. Finally, ebay should stop spamming its own users with "deals" and credit card offers.

      Oh, good . . . I was worrying that the e-mail I responded to with my credit card and social security numbers might have been a phishing scam. Good to see that it may have really been from E-Bay after all.

      Q: How do you tell a genuine E-Bay e-mail from a phishing scam?

      A: The phishing scam will probably cost less!

    2. Re:God forbid eBay would clean up its own act by SlayerofGods · · Score: 2, Insightful

      My biggest pet peeve with them is crap being in the wrong category. It makes it such a chore to look for something to buy.
      For example lets go with wholesale lots of PCs
      The first 20 results are single buy laptop computers and then we have

      TEKTRONIX 840 850 860 AUXILLARY 500 SHEET PAPER TRAY
      100 x Antistatic Anti Static Bags ESD (6"x9")
      MAKE OVER £1000 A WEEK ON EBAY (100% PROFIT)
      Mystery Box Of Computers
      3 more single computers.
      LAPTOP REPAIR BUSINESS OPPORTUNITY
      Wholesale Lots- Buy Computers and MAKE A LOT OF MONEY !

      I mean holy shit, this reads more like spam then things to buy.
      And it goes on and on and on like this.

      --

      Technology, the cause of and solution to all of life's problems.
    3. Re:God forbid eBay would clean up its own act by djmurdoch · · Score: 3, Insightful

      f. And they should try offering "Customer Service" in response to questions/complaints.

      I received a "free listing for new sellers" offer, listed an item at too high a price, and it didn't sell. After the auction, someone who had been asking questions during the auction wrote to me to ask if I would re-list it at a lower price. E-bay would not let me respond to the question, because I had "exceeded my daily limit of messages". I never did get a straight answer about what the limit was, just that I could raise it by giving them my credit card information. I had a "conversation" with 5 or 6 different monkeys passing me boilerplate FAQ answers, but never any answers to the questions I actually asked.

  9. Re:I for one welcome our Google payment overlords by Alex+P+Keaton+in+da · · Score: 5, Interesting

    I would too, but not just for the usual reasons that are cited against PayPal. I don't use paypal for a lot of reasons, and one of them is that it is seen as unprofessional. (For example, a professional organization I belong to needs a way to take cc payments over the web, but is too small for a merchant acct. And PayPal makes you look like a doofus, like an aol email addy.) Because Google is so much "cooler" and trendier, it would be easier to get google payment adopted instead of PayPal. I have no idea why PayPal seems so hokey... Is it the name?

    --
    And All I Ask is a Tall Ship And a Star to Steer Her By
  10. Well... by voice_of_all_reason · · Score: 5, Insightful

    Maybe if Paypal didn't confiscate its customers' money at will, they wouldn't have this problem.

  11. Ebay Vs.Google by TheRecklessWanderer · · Score: 4, Funny

    Can I be against both?

    --
    Mean what you say...say what you mean.
    1. Re:Ebay Vs.Google by Sqweegee · · Score: 2, Funny

      The enemy of my enemy is my friend....

  12. I remember when Wal-Mart was young . . . by mmell · · Score: 4, Interesting
    I actually was willing to drive an hour to shop at Wal-Mart; there was nothing even remotely like it in the major cities.

    I actually was willing to learn to type "http://www.google.com" instead of "http://www.altavista.com" to search on Google; even from the outset, no other search engine came close to their level of quality (read: good search results).

    Nowadays, Wal-Mart routinely grinds competition unto the dust. Woe betide the small businessman whose future neighbor is a Wal-Mart Supercenter. They're big, monopolistic, anti-competitive, predatory . . . all of the wonderfully evil traits which characterize success in our free enterpise system. This makes them fairly well hated, the price of success.

    Nowadays, Google is percieved as the ultimate digital destructor - crushing internet opposition wherever it rises, brutally redefining markets and networking in that fashion most likely to lead to their own growth and the demise of competing technologies.

    Either you love free enterprise or you hate it - either way, I wouldn't trust it!

    1. Re:I remember when Wal-Mart was young . . . by crzrsn · · Score: 2, Funny

      Yeah... except everything which Google does is FREE!

  13. Re:I for one welcome our Google payment overlords by Rob+T+Firefly · · Score: 3, Informative
    I have no idea why PayPal seems so hokey... Is it the name?

    Apart from the usual barrage of reasons to not like paypal, they are hokey in exactly the same way as an AOL email. Anyone can get one, no technical or professional qualifications needed. It's impossible to seem in any way ahead of your competition with a system that a teenager can sign up for in ten minutes.

  14. Paypal alternative? by heresyoftruth · · Score: 5, Insightful

    I would jump on a paypal alternative. I juat want to use my online payment service to buy adult goods along with the non adult goods. I hate that Paypal makes a distinction, and doesn't allow that. The alternatives for payment for adult goods just aren't widespread enough to use, in my opinion.

    --
    Nothing hides evidence like a stew. -Gus Pratt
    1. Re:Paypal alternative? by NormalVisual · · Score: 2, Informative

      From https://www.google.com/adsense/policies, since you so nicely asked:

      Site Content

      Site may not include:

      * Excessive profanity
      * Violence, racial intolerance, or advocate against any individual, group, or organization
      * Hacking/cracking content
      * Illicit drugs and drug paraphernalia
      * Pornography, adult, or mature content
      * Gambling or casino-related content

      ...and a bunch of other stuff...

      Now granted, this is for their AdSense program and not for AdWords, but it still points to an inconsistent application of what they do and don't find acceptable. I'm not allowed to run porn or gambling ads via AdSense on my own site, but Google apparently has no problem running them on the main search results.

      An example of a gambling site that can be found in Google's search results is here. It's free to play, but don't think for a moment that they're not attracting traffic by virtue of the opportunity to win $10,000 in their "tournament", which is still gambling in spirit at the very least.

      --
      Please stand clear of the doors, por favor mantenganse alejado de las puertas
  15. just wait by vee_voojagig · · Score: 5, Funny

    can't they just wait until steve ballmer f***ing kills google

  16. Ebay's UI & Search Stinks by comforteagle · · Score: 2, Interesting
    I setup a tagging system for ebay last night using the scuttle bookmarking application: fyndr.com. ebay's UI is just too brutal to deal with and top down from sellers to buyers. Also, and I couldn't believe this, but ebay charges for categorizing products in more than a few, limited, categories... making products harder to find! coo coo!

    Between the cleaner UI of a bookmarking system, the tagging, and purposefully active userbase I'm hoping fyndr can put a, yeah yeah, web2.0 face on the old web1.0 beast.

  17. Google, Destoryer of Dreams by Duncan3 · · Score: 3, Informative

    Here in Silicon Valley, the most often spoken line is now "We would fund your company, it's brilliant, but Google would just copy it, so no."

    Google doesnt even have to do anything anymore... the fear of Google is killing the whole tech industry. They are the online version of Walmart, crushing every business within their grasp, and forcing everyone to play by their rules.

    Just ask any online business not on page 1 of a search result, if you can find one that's still in business that is.

    Anything Google even might possibly copy, isn't happening at all, just like Microsoft used to do - and did very well. Google will crush everyone just as effectively in the end.

    --
    - Adam L. Beberg - The Cosm Project - http://www.mithral.com/
    1. Re:Google, Destoryer of Dreams by sfjoe · · Score: 3, Insightful

      Here in Silicon Valley, the most often spoken line is now "We would fund your company, it's brilliant, but Google would just copy it, so no."

      The fact of the matter is that there are more startups being funded now than any time in the past 5 years.
      http://money.cnn.com/2006/03/03/technology/busines s2_nextpanel0303/index.htm
      Maybe your idea just sucked?

      --
      It's simple: I demand prosecution for torture.
    2. Re:Google, Destoryer of Dreams by AzureWrathHal · · Score: 2, Insightful

      You know, I find it really comforting that no matter what the subject matter is, there's always an "expert" on hand to inform you about the finer points of a slashdot post.

  18. Hey! by Feminist-Mom · · Score: 4, Funny

    Some of us enjoy having things forced down our throats. :)

    1. Re:Hey! by doughrama · · Score: 2, Funny

      This coming from the "Feminist-Mom."

      I don't know if I should laugh or what... be either way I feel kinda dirty.

  19. Re:Ally? We don't need no stinkin ally! by MudButt · · Score: 2

    Last time I checked, Linux is still and underdog.

    Underdog, fiscally maybe, but money was never the driving factor for OSS. In terms of a usable, alternative, stable, easy to use OS, Linux is definately no longer an underdog. (IMHO).

  20. Re:I remember by wakejagr · · Score: 4, Funny

    echo hell yes > /tmp/temp_a.txt;
    echo hell no >> /tmp/temp_a.txt;
    grep -v no /tmp/temp_a.txt;

    --
    Don't save Windows XP! http://www.petitiononline.com/jjw1xp/petition.html
  21. Re:I for one welcome our Google payment overlords by robertjw · · Score: 2, Interesting

    Anyone can get one, no technical or professional qualifications needed.

    There are plenty of things out there that anyone can get, but don't seem as hokey as PayPal. gmail accounts, myspace accounts (in the right context), etc.. It has more to do with the kind of people that are involved in using the service. The vast majority of individuals using AOL are not regarded by the rest of us as very bright. They are either paying way too much for dial-up, or adding AOL costs to their broadband.

    I think PayPal has suffered from the same problem. Outside of eBay use, the only sites that have used it have been completely unprofessional in appearance. This gives us all a collective unprofessional opinion of PayPal. I actually think that PayPal's overall reputation has improved over the last several years and you see more and more legitimate sites using them. I'm not a particular fan of PayPal (even though my buddy Shuanqun works there), but they do fill a need. Competition will be good, reduce costs of both online payments and merchant accounts and hopelly legitimatize the service.

  22. What about the advertising? by AusIV · · Score: 4, Interesting
    If eBay wants to fight google, they should stop being one of google's biggest advertisers. Search for any noun on google, you get an ad telling you that it can be found on Google. Example:

    A search for George Bush provides:
    George Bush
    Looking for George Bush?
    Find exactly what you want today.
    www.eBay.com

    A search for Eggs provides:
    Eggs
    All your favorite collectibles!
    Eggs and more -aff
    Ebay.com

    A search for Milk provides:
    Milk
    Save on Glass and Glassware!
    Milk and more -aff
    Ebay.com

    In fact, I dare you to find a noun you can search for on google without coming up with an eBay add. As near as I can tell, eBay is Google's single largest advertiser. If they want to hurt google, they should start by cutting off some funding.

  23. About time by Jason1729 · · Score: 2, Insightful

    Paypal has been an extremely customer hostile company for many years. The only reason a lot of people use them is there's no viable alternative. If Google come up with something good, nothing can save paypal from its own history.

  24. Re:I remember by happyemoticon · · Score: 2

    Why, oh why can't the future be like Brave New World instead? Seriously, I find nothing at all wrong with happy drugs, mindless orgies on a weekly basis and 50-60 years of youth.

  25. That should be a possible exit strategy . . . by moultano · · Score: 2, Interesting

    not a liability. Google in the past has been willing to buy companies with a quality product. Bill this to investors as how they can get their money back in a few years.

    When they say, "Google would copy it," you say, "as soon as there's the slightest rumor of that, we offer to sell to them. If the product area stays below google's radar, we make money. If it doesn't, then we make our product good enough that they'd be better off buying us." An acquisition is generally a much more likely exit strategy than an IPO anyways.

    Furthermore, every good idea doesn't have to be a new company. If you want to make something, and you think google is in a better position to do it, go pitch it to google and get hired. There is as much opportunity for entrepreneurial skill within companies as there is in starting new ones.

  26. Re:doesnt work for me by Shawn+is+an+Asshole · · Score: 2, Interesting
    Not all queries return ebay ads, but here are a few that do:



    --
    Plutonium
    Great deals on Plutonium Shop on eBay and Save! www.eBay.com
    --
    "It ain't a war against drugs.it's a war against personal freedom" --Bill Hicks
  27. Let's See If I Understand this Correctly... by DaveJ45 · · Score: 2, Insightful

    eBay currently gets a huge percentage of it's traffic through paid advertising with Google.

    Now, because Google might infringe upon it's payment system and dabble a bit in online auctions, eBay will move it's advertising focus to someone like Yahoo or MSN that wouldn't send them anywhere near the referrals they get from Google?

    Anyone else besides me see that concept being a bit like tossing the baby out with the bathwater?

    Don't get me wrong, I'm quite willing to admit that I am hopelessly eBay addicted. I can also say that the chances of Google coming up with an auction site that would lure me away from eBay are somewhere between slim and none.

    As for PayPal, while I have personally never had any problems, there are enough horror stories around to make any rational person realize that they COULD happen to anyone. Who remembers, BTW, that eBay bought PayPal because, quite frankly, PayPal was kicking eBay's original online payment system's butt, to put it mildly. If Google can do a better job with their online payment system, then by all means, let the consumer benefit, and let the chips fall where they may.

    Like others have mentioned, eBay's (and PayPal's) achilles heel is their abominable customer service, on those occasions when a user needs some assistance. Their current policy is patterned, no doubt, like the model of some Hollywood version of the evil mega-insurance company. Just slam the door in the complaintant's face, and give them the double & triple dodge & shuffle untill they just give up in disgust and go away.

    Although I have been personally extremely fortunate to have not needed assistance from eBay or PayPal on more than a few occasions, I can attest to the fact that getting anything accomplished is more than frustrating, it's damn near impossible. (HINT: BE PERSISTANT, REFUSE to go away, and seach the net for a way to contact a real, honest-to-goodness, live, human-type Supervisor. They can and will help you, *IF* you can just figure out how in the world to contact one in the first place.)

    Here's a novel suggestion to eBay:

    Instead of shifting your advertising budget to a venue that will give you LESS business instead of more, divert some ad dollars into some semblance of REAL Customer Service instead. Beat your opposition in the good old fashioned capitalist way. Build a better mousetrap, etc., etc.

    Of course, you could also just opt for the new capitalism model, buy out your competition instead of going head to head against them in a free marketplace. Simply buyout Google like you did PayPal, and then you'd be the big, bad Internet bully everyone likes to think Google will someday become, instead.

    DaveJ45

    --
    Differences between how you act when some one is watching, and how you act when no one is watching, define who you are
  28. Ebay should lay in the bed they created.. by crossmr · · Score: 2, Interesting

    Ebay was good..for about the first year after it arrived. Its just a life support system for sketchy wholesalers and prima-donna powersellers.

    The following is an exchange I had with ebay:
    Background: We all know power-sellers jack their shipping to cover the cost of them offering stuff at 1 penny. However if you read Ebays ToS this violates it.

    I found a seller selling a USB dongle, domestic shipping via USPS (standard air mail, no insurance, etc). After an exchange with ebay, I was told that "Ebay trusts their sellers to set appropriate ship amounts".

    Reading their ToS further you discover that its also a violation to list the handling price as a percentage of the final fee. I found several listings by an individual doing just that. I was given the same form letter.

    Ebay is junk. They do nothing but protect their power-sellers. Many power-sellers hold feedback hostage. When you feedback like:
    Joeblow - item recieved broken, did not respond to e-mails, attempted to call, would not speak with me, etc

    Powerseller1111 - BAD EBAYER STAY AWAY!!!

    you know exactly what happened. If ebay actually cared about the integrity of its system it would institute a double blind feedback system where each user inputs their feedback then its applied when both have inputed and saved it.

    It was another nice idea that got ruined by the internet.