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How IBM Out-foxed Intel With The Xbox 360

xcaverx writes "Learning from failure is a hallmark of the technology business. Nick Baker, a 37-year-old system architect at Microsoft, knows that well. A British transplant at the software giant's Silicon Valley campus, he went from failed project to failed project in his career. He worked on such dogs as Apple Computer's defunct video card business, 3DO's failed game consoles, a chip startup that screwed up a deal with Nintendo, the never successful WebTV and Microsoft's canceled Ultimate TV satellite TV recorder. But Baker finally has a hot seller with the Xbox 360, Microsoft's video game console launched worldwide last holiday season."

54 of 327 comments (clear)

  1. well... by Burlap · · Score: 5, Funny

    successful X360 launch may be stretching it a bit neh?

    1. Re:well... by johnfink · · Score: 4, Insightful

      Generally, selling as much as you supply at asking price is considered a success.

    2. Re:well... by Burlap · · Score: 5, Insightful

      it helps when you are the only show in town. The jury is still out as to how far their sales will fall when the PS3 hits the shelves.

      MS is in dire need of a Halo for the 360 to sell on, sure the games they have out now look 'ok' but there isn't anything out there that makes me say "WOW!"

    3. Re:well... by Dan+Ost · · Score: 2, Insightful

      Those estimates all assumed that Sony would be paying what other OEMs would be paying to the manufacturers of said parts. However, Sony doesn't buy their parts, they manufacture them themselves. Thus, the cost to Sony to build a PS3 will be less than the cost someone else to purchase all the PS3 parts individually.

      We won't really know what it costs Sony until they release a quarterly report that includes the PS3 (and even then we'll still only be able to guess at the details).

      --

      *sigh* back to work...
    4. Re:well... by AHumbleOpinion · · Score: 2, Insightful

      ... it helps when you are the only show in town ...

      Well that is further evidence of a successful launch and good planning and execution.

  2. Ahh, the litany of failure by faloi · · Score: 4, Interesting

    I always chuckle when my company brings on someone that's been directly responsible (at the executive level) for busines decisions in other companies that have failed misserably. Often, they recite all their past experiences, and the only thing I can think of is "Why did we hire them, and how much are we spending?"

    --
    "It is a miracle that curiosity survives formal education." -Albert Einstein
    1. Re:Ahh, the litany of failure by Pointdexter · · Score: 3, Funny
      King of Swamp Castle: When I first came here, this was all swamp. Everyone said I was daft to build a castle on a swamp, but I built in all the same, just to show them. It sank into the swamp. So I built a second one. That sank into the swamp. So I built a third. That burned down, fell over, then sank into the swamp. But the fourth one stayed up. And that's what you're going to get, Lad, the strongest castle in all of England.
      --
      Party Time: Excellent
  3. Not so fast Billy Ray... by mabu · · Score: 2, Insightful


    I think the jury is still out on the success of the 360. This guy could be batting 1000.

    1. Re:Not so fast Billy Ray... by mikeisme77 · · Score: 3, Interesting
      Considering they also hired Peter Moore to do the marketing for the XBox 360 (who also handled the failed marketing for the failed Dreamcast--although I, personally LOVED the Dreamcast and was sad when it died...) I would say he's probably batting 1,000. You don't take a team of failures and expect them to succeed.

      But yes, I agree it is too early to make a call either way on this. Although if they don't get a killer app on the system before the PS3 & Wii launch (or on the launch dates of the PS3 & Wii) then I think their SOL and will be dead in the water. By that time the 360 will have been out for a year, and if they don't have a killer app after a year then that's definitely not a good sign...

  4. Jumping the gun... by ivan256 · · Score: 4, Insightful

    ...the never successful WebTV... But Baker finally has a hot seller with the Xbox 360, Microsoft's video game console launched worldwide last holiday season."

    Shouldn't we wait until the 360 has outsold WebTV before we make that declaration?

    1. Re:Jumping the gun... by DMoylan · · Score: 2, Funny

      the quote was 'But Baker finally has a hot seller with the Xbox 360'

      considering the overheating problems the 360 can have it may have been a subtle dig.

    2. Re:Jumping the gun... by Psychotext · · Score: 4, Insightful

      Last numbers I read for the worldwide sales of the 360 were 3.2 million. Anyone got a number for WebTV sales?

      --
      People that believe in their opinions don't post AC.
  5. destiny by gEvil+(beta) · · Score: 5, Funny

    Wow! With a record like that he was destined to work for Microsoft.

    --
    This guy's the limit!
  6. Re:Xbox? by ivan256 · · Score: 4, Insightful

    Only people who count market share instead of dollars when judging success would call the Xbox anything but a failure.

  7. Re:Xbox? by Karma+Farmer · · Score: 5, Insightful

    only Linux monkeys would call the original XBox a failure.

    I agree, if by "Linux monkeys" you mean "accountants and businessmen."

  8. So is Xbox now doomed? by i_want_you_to_throw_ · · Score: 2, Funny

    Holy crap...all you Xbox employees better get your resumes ready!

  9. Microsoft by thebdj · · Score: 4, Funny

    Turning failures into successes since Windows 95. *laugh people*

    --
    "Some days you just can't get rid of a bomb."
  10. Re:Outfoxed? by CaymanIslandCarpedie · · Score: 3, Informative

    I realize you were joking, but just to give this numbers:

    Apple's entire value of "Goodwill" as of Sept '05 (last number I could easily find and yes they actually have to value these things though it certainly isn't easy to come to a precise number): 69,000,000

    IBM's market cap: 127,630,000,000

    IBM's Cash And Cash Equivalents (as of Dec '05) 12,568,000,000

    --
    "reality has a well-known liberal bias" - Steven Colbert
  11. Mirror by brjndr · · Score: 2, Informative

    Site apperas to be going down.

    Mirror

  12. Aim High! by Rydia · · Score: 4, Funny

    I am inspired- inspired!- by this man's ability to keep his chin up through it all, shoulder all the adversity, and successfully move from a series of abysmal failures to merely a catastrophic failure!

    My hat, sir, is off to you!

  13. Re:Outfoxed? by jusdisgi · · Score: 3, Informative

    Apple may not count for a huge amount in sales, but the amount of hype Apple fan's created for PPC is worth more money then IBM has ;-)

    Delusional. "Hype" for one product that accounts for maybe 10% of IBM's business is worth more than the net worth of the company? I'll bet IBM's calculation here is that a)the "hype" generated by Mac PPC sales was worth little to nothing, given that the sales they care about are to large corporate buyers; b)console sales will generate hype themselves which will likely be similarly (read: not very) powerful; c)the console market requires chip volumes a couple of orders of magnitude higher than Apple; d)the new partnering fits better with future plans for Cell, which mostly involve consumer-electronics embedding.

    Hype is not better than money. Companies that fail to recognize this don't last. Your nick and post are well-coordinated.

    --
    Given a choice between free speech and free beer, most people will take the beer.
  14. 'Out-foxed'? No... by Anonymous Coward · · Score: 3, Interesting

    Microsoft went with IBM because they didn't want to get embarrassed by Sony and Nintendo with the uncompetitive chips from Intel and AMD.

    A very senior engineer at NVidia I know is talking more and more about how they see Intel and AMD's x86 chips as dead weight dragging them down and how they would like to make x86 irrelevant by moving all application and OS functionality onto their boards.

    The winners ended up being:

    IBM
    Sony
    Nintendo
    Microsoft

    And the losers ended up being:
    Intel - The big loser in all of this
    AMD - Less so
    Apple - Once IBM won all three console contracts they decided Apple was no longer worth the hassle for only 4% of their chips sales - buh bye!

    If you love sitting around playing with SPEC and Intel's marketing compiler or hangout at aceshardware or other x86 fanboy sites you probably see things differently. Heh.

    But the fact that a company sees there is a viable market for another 2-300 performance add on for x86 gaming systems in the PhysX boards should be as clear an indication as anyone needs to how far x86 is falling behind.

    1. Re:'Out-foxed'? No... by SrJsignal · · Score: 5, Insightful

      BZZZZZZZZZZZZZZ incorrect. Microsoft went with IBM because Intel was not willing to design a chip and then have Microsoft own the IP on the chip. You do know that Microsoft owns ALL of the silicon IP for the Xbox 360, they didn't own squat on the original Xbox and thus were held to the wall on the prices of chips because they didn't own them. Also, maybe you should ask this "senior engineer" at Nvidia why they aren't doing the 360, it's for the SAME REASON, Nvidia wasn't willing to do all the design work and then not own anything. Has nothing to do with x86 vs not x86, thanks for playing. (incidently why in the world would a company with so much expertise not want to go with an x86-style chip, see above).

  15. um... by everphilski · · Score: 3, Insightful

    ... getting to market a year+ before your competition, selling your devices as quickly as you can produce them, considering that Microsoft is only on their second generation device whereas Sony is on their third (not to count portable devices) and Nintendo is on... uh... fifth? Microsoft is doing well. They cracked a market.

    1. Re:um... by Frag-A-Muffin · · Score: 4, Insightful

      ...They cracked a market...


      Anyone can crack the market if they're willing to take a $4,000,000,000 hit! (that's 4 Billion in case the zero's were blinding you)

      The real questions are: a) can the 360 turn a profit? b) how long will the shareholders allow them to bleed money into this "project"?

      --

      AirSpeak - http://itunes.com/apps/AirSpeak
  16. Re:Outfoxed? by Whiney+Mac+Fanboy · · Score: 4, Funny

    Your nick and post are well-coordinated.

    Thanks :-)

    (I am single handedly trying to save /. with this handle)

    --
    There are shills on slashdot. Apparently, I'm one of them.
  17. Oops. by Gannoc · · Score: 4, Funny

    Larry Yang-all dictated what Microsoft needed this time around.

    They couldn't be late. They had to make hardware that could become much cheaper over time and had to pack as much performance into a game console as they could without overheating the box.


    "Unfortunately, Larry Yang did not explicitly forbid overheating the power supply"

  18. Re:Why not? by Anonymous Coward · · Score: 4, Informative

    Check post history.

    Known paid for Microsoft astroturfer using multiple accounts to self mod up posts.

  19. Re:Xbox? by DCstewieG · · Score: 2, Interesting

    Actually, I thought Linux monkeys loved the Xbox! Cheap server, media PC, etc...

  20. Learning from SUCCESS is the hard part. by dpbsmith · · Score: 5, Insightful

    Learning from failure is easy. The tough part is learning from success. When a project succeeds, there's no pressure to make searching analyses of the reasons for success. The upper-level managers involved begin to think they're innately cool and have all the answers... the success of their product line proves it.

    Think Netscape... think Digital Equipment Corporation (I date their decline from the day when a salesperson apologized for being slow to return a call but added "After all, we're a billion dollar corporation." Think Ashton-Tate. Think Quark...

  21. Re:Dollars in the short term... by gabebear · · Score: 4, Informative

    "Microsoft couldn't care less about losing a few million/tens of million/even hundred million on the first run of XBOX."

    The XBox has lost upwards of $4 billion. I think the XBox either qualifies as a failure or a disaster. If the 360 doesn't turn a profit in a couple years I think they are going to throw the towel in.

  22. Re:Why not? by poot_rootbeer · · Score: 3, Insightful

    Hard to say it wasn't a success.

    That's like saying George Mason had a successful run in this year's NCAA basketball tournament. Yes, they posted a lot of wins that no one expected them to, but they still ended up with fewer points than Florida in their Final Four game. They failed to win the tournament.

    Like Mason, Microsoft's Xbox division may be a success by some measures, but if they're in the red on the accounting ledgers, they're still a failure in some way.

  23. Re:Outfoxed? by Gannoc · · Score: 4, Informative

    Apple's entire value of "Goodwill" as of Sept '05 (last number I could easily find and yes they actually have to value these things though it certainly isn't easy to come to a precise number): 69,000,000

    Your description of Goodwill is incorrect.

    Goodwill is a very specific number used to define an intangable asset that was aquired.

    So, lets say I buy a company for 5 million dollars. On the books, the company has materials and property worth 1.5 million dollars.

    For accounting, I say that I spent 5 million dollars on 1.5 million of assets, and 3.5 million of "Goodwill" Every year (at least) I evaluate the 3.5 million dollars worth of Goodwill and make sure it is worth as much as I think it is.

    The accountants don't get together and say: "People really, really like us. Lets call it 69 million dollars worth of "like"!"

  24. Re:Why not? by nule.org · · Score: 2, Insightful

    Have numbers to back that up? Given the number of ipods/itunes users out there (was it 8.5 million units this quarter?) compared to the number of xbox360 users I find your downloads a day statement a little far-fetched. Plus I imagine that xbox live downloads might be priced higher than the $0.99 that most itunes stuff goes for.

  25. An alternative to flaming his failures by BAM0027 · · Score: 3, Insightful

    Blame his management for his failures. He was probably subordinate to many in key decisions. I would praise his for going after such diverse and technically challenging projects as he has.

    What's the alternative? He slept with the right people? Come on. Each of his "failures" has been really high profile for each of the company's he's worked with. I think it's shortsighted to simply blame him.

  26. If it didn't make sense to sell them at a loss... by everphilski · · Score: 4, Informative

    ... they would shut down the factories and stop manufacturing them. Fact is they have a game plan, fact is they are still flying off the shelves, fact is they are gaining market share... that's all that matters. People with consoles buy games. The more colsoles you have out there the more games you potentially sell. You have to spend money to make money.

    this article states Microsoft expects to make money in 2007. Also note that all figures on how much microsoft is "actually losing" is speculation by industry analysts. No one actually knows precisely how much Microsoft is paying for what component.

    If you want to crack a market you have to pull out the checkbook and take a hit. You can't go in timid. Microsoft has shown that and look at the market share they have gained. They have a good percentage of gamers hooked, now on the third generation consoles they don't have to take as big a hit on the console price.

  27. Re:Outfoxed? by Zemplar · · Score: 2, Interesting

    I'm glad someone else caught that. Goodwill != Market Capitalization, and any such comparison between the two between companies (X Goodwill to Y Market Cap) is meaningless.

  28. Yep by LWATCDR · · Score: 2, Interesting

    I have bought two consoles in the last six months. I tend to use a PC for gaming.
    I got a Gamecube for my wife for Christmas. I was shocked. The games on it are really fun.
    I then got a PS2 so I could play Tourist Trophy. It is pretty nice, I have gotten a few more games for the PS2 and for the GameCube since then. From what I can see the GameCube games are more fun. The PS2 games are better simulations. I thought about picking up an XBox360 but why? None of the games seem that great and it is really expensive.
    I might get one after they have been out for a while and the price has come down, if they have any games I just must have.

    --
    See my blog http://ilovecookes.blogspot.com/ for light hearted technical information.
  29. Nick Baker by sottitron · · Score: 2, Funny

    Couldn't you also read Nick Baker's track record as proof positive the XBOX 360 will fail? That is an impressive list of failures and I don't want the XBOX 360 to ruin his average. Real quick question: is this guy old? Did he perhaps work on the design team for the titanic, too?

  30. Offtopic? by Manmademan · · Score: 3, Interesting
    Funny story about Web TV- when I used to sell electronics back in the day, the little buggers were practically boomerangs. People would buy them so grandma had something cheap and easy to get online with, but grandma and grandpa would either

    1.) not understand the whole "monthly fee" part of it and return it or

    2.) Get confused anyway, and return it.

    We had stacks, and stacks, and stacks of unsellable returned Web TV's that no one wanted. If Web TV shipped a million units, I'd be amazed if more than half actually stayed in homes once purchased.
    1. Re:Offtopic? by Scoth · · Score: 2, Interesting

      I worked at MindSpring doing tech support during the time they cross-sold WebTV units with MindSpring dialup service, and we all hated those calls with a passion. It was invariably an older person who couldn't set the time on their microwave, much less understand the concept of a web site or e-mail. I think probably 60% of my calls were cut off after the first couple instructions with a determined "I'm taking this thing back!". Was almost amusing. Apparently a lot of people sent them back to MindSpring, and there wasn't anything we could do with them since WebTV wouldn't take them back, we couldn't resell them, and they were useless as geek toys. Incidentally, they make a very satisfying splat from the top of a three-tier parking deck :)

      Somewhat oddly, the Dreamcast calls were almost as bad, though it was because of people trying to surf the web and set it up with just the controller and no keyboard. Waiting while someone keys in "mail.mindspring.com" twice because they mistyped it the first time with the controller was a pain.

  31. Re:Outfoxed? by ivan256 · · Score: 2, Informative

    I'd have been nice, but since you were an asshole... Let's apply some reading comprehension to your post so we can show how much of an idiot you made yourself out to be just so you could sling a cheap insult.

    the console market requires chip volumes a couple of orders of magnitude higher than Apple

    Apple sells 5-8 million macs a quarter. The PS2, at it's peak, sold 25 million units per year. The Xbox hit 8. We won't count Nintendo since they already used IBM chips. 8 million/quarter vs 8.25 million per quarter... Where's the order of magnitude again? Forget plural... There isn't even close to one.

    And about Apple putting 2 IBM chips in each box...don't the XBox and PS3 each ship with more than 2 IBM chips? Isn't it 3 per XB360 and like 8 for the PS3?

    No.

    Oh, and while I'm at it, aren't the bulk of Apple's quarterly unit-volume sales ipods?

    Clearly, I was talking about Macintosh sales. iPod sales would make this no-contest.

  32. What _are_ his successes? by SylvesterTheCat · · Score: 2, Interesting

    OK... I'll bite.

    What _are_ his successes?

  33. Re:Why not? by KingJoshi · · Score: 2, Insightful

    By this logic, life is always a failure. You die in the end. Until we create an immortal, every life is a failure.

    Often we determine success or failure by the original expectations of the project. The Xbox was meant to carve a segment into the market. I'm sure they hoped to make money, but most didn't expect so much on the first iteration. The Xbox 360 is a continuation of the original goals to have a main stay in the living room, feed into other Microsoft services and eventually make money. They're still on the journey. In some sense they're still on target, in others they've fallen behind. It's premature to call it a failure or success.

    --
    In times like these, it is helpful to remember that there have always been times like these. - Paul Harvey
  34. Embedded device market by klubar · · Score: 2, Insightful

    The IBM PowerPC is chasing the embedded device market which in terms of unit volume (and profit) is much larger than the entire Apple computer market. The gaming console market is well suited for an embedded device as are automobiles. Designing custom chips for Apple, for what I assume is a difficult customer, is not necessary a profitable venture.

  35. Re:Too true by jandrese · · Score: 3, Insightful

    Networking. The top level executive pool is an exlusive club, but once you get in you're pretty much set for life, no matter how much of a screwup you are. The best way to get in is to be the son of an existing high level executive, although there are occasional chances for other people to squeeze in. It helps a lot to already be rich too.

    --

    I read the internet for the articles.
  36. Govt work anyone? by Merciful+Oblivion · · Score: 3, Funny

    "He worked on such dogs as Apple Computer's defunct video card business, 3DO's failed game consoles, a chip startup that screwed up a deal with Nintendo, the never successful WebTV and Microsoft's canceled Ultimate TV satellite TV recorder." Generally a record like this indicates an aptitude in government.

    --
    "I have neither the wit, nor words, nor worth to stir mens blood, I speak only right on". Billy Shakespeare
  37. But they will. by tkrotchko · · Score: 2, Insightful

    "MS is in dire need of a Halo for the 360 to sell on"

    But they will; they're saving that for when the PS3 launches.

    They learned this trick from Sony, who launched Final Fantasy VIII on the day the Dreamcast launched to take the shine off Sega.

    --
    You were mistaken. Which is odd, since memory shouldn't be a problem for you
  38. Re:Dollars in the short term... by cb8100 · · Score: 2, Informative

    I'm not a big MS fan, but before you all go sticking your feet in your respective mouths:

    From the article:

    Sony expects the segment to hemorrhage 100 billion yen ($871.6 million) in operating losses during the business year as it prepares the PS3 for launch.
    --
    My lack of God, it's Trotsky!
  39. XBox versus PS3 by evildogeye · · Score: 2, Interesting

    OK, now that I am in my 30s and I have no clue what is going on in the gaming world, I have a simple question. Should I buy an XBox 360 or is the Playstation 3 going to blow it away? I don't really want two systems, so if the Playstation is going to be vastly more popular, superior, or have a better game selection, I'd rather have that. I would have bought the Xbox 6 months ago, but it wasn't available. Now the playstation will be out soon enough that I am willing to wait. Thanks!

  40. At least you're consistent by mb12036 · · Score: 3, Insightful

    Nice to see the XBox doomsayers are still hanging around Slashdot.

    All the 360 flames would be a lot more compelling if they weren't coming from people who already hate Microsoft. If Redmond came out with a motor that ran on water and gave the cars away for free, I would fully expect a series of comments about how the interior only comes in three colors and there are too few cup holders.

    Slashdot should just refrain from posting anything about the 360 - this forum is so heavily biased against any Microsoft product that Slashdot readers will find any reason they can to pick it apart.

    The irony is how worshipful XBox haters are towards the Playstation - a product of an equally evil corporation that also wants to take over the galaxy. But they're not after Linux at the moment, so I guess that makes Sony Ok.

    1. Re:At least you're consistent by khoffman · · Score: 2, Insightful

      Well bias usually results in inaccurate analysis, I think the MS haters are not off-target here. Background facts: 1. I run Windows (horrors!) 2. I own an xbox and a ps2. The ps2 lives in a box in the garage. I use the xbox, even to play dvds! 3. I also use linux sometimes. 4. My housemate and I were amped up about the xbox 360 in November. Ready to buy buy buy. 5. Now we have zero interest. Limited title releases, shoddy xbox 360 verions (madden), overheating PSUs. This is why the launch was a failure. I believe that the pool of potential buyers in November is much smaller than the pool of potential buyers now and that the maximum # of xbox 360s that they can sell has declined since release. Sidepoint: I agree that Sony is evil. I recently bought a new tv and it pained me to buy a Sony but it really was the best tv in the class at the best price in the class. Evil evil evil corporation. Worse than MS? (start the hate!) But the reality that you are ignoring is that everything you would want in a successful release is absent from the xbox 360 release: Here's an hypothetical release wishlist: 1. Knockdown title that will never be available on another system (e.g. Halo 3). 2. A hardware unit that performs beyond expectations, people should rave about the new graphics. Sure, they are better but not in a vastly compelling way (for example, the textures in Madden look plastic) 3. A stream of new releases over the 6 months following release to convince people who wait until after xmas to go ahead and get one. 4. A sufficiently limited supply to pump up enthusiasm and commitment to the platform but not so limited that you get nearly zero market penetration (how many people own xboxs, how many own ps2s, how many own xbox 360s). 5. A re-release of an existing title that knocks the socks off the old version (e.g. "You are still playing Madden on the xbox? Dude, you have to get a 360, it's so much better!). None of these things are present. Here's an hypothetical list of things you don't want in a release: 1. Availability so limited that buyers committed to purchasing (at nearly any price) can't get a unit 2. A lack of titles overall, with no grand slam new title and no grand-slam re-release 3. Faulty hardware reports BEFORE xmas. 4. A continuing limited supply of titles 5. A *dramatic* decline in demand as your market penetration increases. Basically, I'm wondering what you think MS did right with 360. Don't say: sold all available units before xmas.

  41. Intel dodged a possible bullet by Epistax · · Score: 2, Informative

    I am reminded of the South Park episode where the local boys are playing baseball but want to lose because they don't want to play anymore because they find the game ruthlessly boring. Unfortunately for them all the other teams also want to lose for the same reason, and South Park keeps winning games and ends up having to play all summer to the delight of the parents, but not to the kids.

    Stockholders = parents. Kids = Intel. A contract with Microsoft sounds great for a company, until you start reading into it. By the way that Microsoft does things, if the xbox 360 flops at any point Microsoft would be protected from losing capita by Intel and other contracted companies. The way they do it is that say they estimate 5M units to be sold in X time, they order that many units. If only 1M sells and they don't think they can sell the rest, by their contracts they do not have to, the contractors have to keep the parts that MS didn't sell and sell it themselves or take it as a loss. So if Intel took up the task and the 360 undersold (a very real worry if I was Intel), they would be at a loss of hundreds of millions to billions of dollars, while Microsoft would shrug it off and make an xbox 720 or something. Intel put the numbers in a calculator with some estimate of probability, and it came up sour. Microsoft wasn't willing to budge. To the best of my knowledge, this is what happened.

    Signing a contract with Microsoft is like arguing on the Internet....

  42. indeed. by zippthorne · · Score: 2, Insightful

    Also, a marginal cost of $800 per unit, even if they purchase ALL the parts from outside vendors seems awfully high considering what that $800 will be able to buy *retail* when the PS3 comes out.

    --
    Can you be Even More Awesome?!