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Google in Trouble for Suggesting Illegal Software

JehCt writes "Google is being sued over the 'suggest' feature built into its latest toolbar. InfoWorld reports: 'ServersCheck, a small company that makes network monitoring software,' is complaining that, 'If ServersCheck is entered, Google generates suggested search terms such as serverscheck crack, serverscheck pro crack and serverscheck keygen which lead to pirated software.' In an apparent public relations blunder, Google claimed to have no way of filtering suggestions. However, Google can and does filter because the toolbar won't provide suggestions for keywords like 'porn'."

31 of 370 comments (clear)

  1. No leg to stand on? by crazyjeremy · · Score: 4, Informative
    From a programming point of view, google doesn't really have a leg to stand on. If their code is smart enough to know a keyword "ServersCheck" is listed on webpages with the other keywords "ServersCheck crack", "ServersCheck keygen" or "ServersCheck pro crack" they should be able to put a filter in for it.

    The exhaustive results of google search is one thing, but making suggestions to illegal activity in the toolbar is taking it a bit over the line.
    "We don't have any problems with the fact that in Google you can find illegal copies of our software," Van Laere said. "There are people who will never buy the product at the end of the day.

    "But people that are looking for your company's name in good faith are then being suggested by Google to go and look for a crack. That is a complete different ballgame," Van Laere said.
    1. Re:No leg to stand on? by rizzo420 · · Score: 4, Insightful

      that sounds like the politically correct way to say "i want to censor google". if people looking for their product in good faith are suggested search terms that allude to a crack, they most likely aren't going to try those search terms. if they're given results for a pirated version only, then there's an issue.

      this guy sounds like he's taking it a little overboard. but you are correct, google made a mistake saying they couldn't filter them out when they do regularly filter results anyways (china's google for instance?)

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    2. Re:No leg to stand on? by TommyBlack · · Score: 5, Interesting

      But if you filter words like "crack" and "keygen", you'd basically have to do that manually by making special rules for those sorts of things. But then why wouldn't folks just start using different words?

      And what about if those words were being used for legitimate purposes? (Admittedly, I can't think of any legitimate reason most people would do so)

      At any rate, I think Google is on the right side trying to remain value-neutral with respect to content as much as possible. They have to respond to pressure on things like pornography sometimes, but if the system is built upon the way people are actually using it, the less they mess with their system the better it should be.

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      Why do my serious comments get modded "funny"?
    3. Re:No leg to stand on? by nmb3000 · · Score: 4, Informative

      I think Google should only serve ads from legitimate businesses.

      To clarify, this isn't Google's AdWords advertising that's under scrutiny. It's the 'suggest' feature of the new toolbar. Similar to what's found here.

      Personally I don't care for the feature. If I'm going to search for something I can type it in myself. If I make a mistake, Google has taught me that spelling correctly isn't as important as it used to be :)

      --
      "What do you despise? By this are you truly known." --Princess Irulan, Manual of Muad'Dib
      /)
    4. Re:No leg to stand on? by drsquare · · Score: 4, Interesting

      I think Google should only serve ads from legitimate businesses.

      What will they say to the shareholders when profits go down 80%?

    5. Re:No leg to stand on? by BondGamer · · Score: 4, Insightful

      The big problem here is the program is called Google Suggest. So basically, Google is suggesting that people should search for cracks, keygens, and other things which hurt the business of said product. Google is in no way being neutral when it "suggests" search terms.

      If this gains any kind of traction, it will probably lead to the demise of the suggest program. All someone has to do is preform a few actions (create a product, website, preform searches, etc.) and then they can sue Google.

    6. Re:No leg to stand on? by Anonymous Coward · · Score: 5, Funny

      Maybe Google should just filter out "ServersCheck".

    7. Re:No leg to stand on? by aaronl · · Score: 5, Informative

      I can think of reasons: if you make software that attempts to prevent cracking or simple key generation, you probably will use the words "crack" and "keygen" in your literature, if you attempt to break software to verify level of protection, etc. If Google were to put such a filter in place, they now have to examine each search result, and attempt to determine if the instance is talking about breaking software, protecting software, or illegally using software.

      They very likely *can't* do that with the product they have today. It is a technically possible solution that Google could impliment, but not one that they are capable of today.

      In regards to the pornography, Google probably determined that porn showed up far too often when searching for something unrelated. They likely hardcoded the application to avoid displaying those hits.

    8. Re:No leg to stand on? by tha_mink · · Score: 5, Insightful

      I think more to the point though is the one thing that people don't seem to understand about Google. They are a SEARCH engine. They don't produce the content, only make it easier to find. They shouldn't be held responsible for other peoples' criminal acts. You can learn how to make a bomb through Google as well, and you should be able to. That is one of the side effects of having the entire span of human knowledge at your fingertips. I just don't understand why companies, individuals and interest groups keep going after the messenger.

      --
      You'll have that sometimes...
    9. Re:No leg to stand on? by LunaticTippy · · Score: 5, Informative
      This borders on editorializing. I tried out the suggest feature, and typed in Office 2003. As I was typing it listed 10 or so "more complete" search terms. By the time I got to "Offi" it had numerous suggestions for cracks, warez, and keygens. These aren't sites, these are search terms.

      I guess this means a lot of people search for these things. But it's probably fair to complain about Google actually suggesting these search terms.

      I personally disagree with this complaint, but I understand it.

      --
      Man, you really need that seminar!
    10. Re:No leg to stand on? by LunaticTippy · · Score: 5, Funny
      Because moderators believe in hope, however ill conceived it may be.

      I hope I get mod point s again soon.
      I hope I don't get metamodded for moderation abuse.
      I hope this comment doesn't get modded down.
      I hope that was the preview button.

      --
      Man, you really need that seminar!
    11. Re:No leg to stand on? by iamcadaver · · Score: 4, Insightful

      My apologies, I modded your comment -1 redundant when I meant to mod it up insightful.

      At least posting this comment will zero out the effect (no means to undo the mod)

      --
      Before I part with'em: two pennies weigh ~4.996+/-0.014g, have a zinc core, and the face of Lincoln. You can keep 'em.
    12. Re:No leg to stand on? by hublan · · Score: 5, Insightful
      No one is going to believe that technical restrictions shit, especially not from Google.

      From the first hit using the search terms "serverscheck crack":


      Shareware Connection periodically updates pricing and software information from third-party sources, so some information may be slightly out-of-date. You should confirm all information before relying on it. Software piracy is theft, Using crack, password, serial numbers, registration codes, key generators (keygens), warez is illegal and prevent future software development.

      How would you go about filtering this site? Curious.

      --
      My spoon is too big.
    13. Re:No leg to stand on? by TrekkieGod · · Score: 4, Insightful
      I guess this means a lot of people search for these things. But it's probably fair to complain about Google actually suggesting these search terms.

      What's wrong with suggesting those search terms? First of all they are search terms. Searching for them isn't illegal. Getting pirated copies is. Second, some of those have dual meanings that are hard to filter. Cracks could relate to things that are not software related, how would the software know the difference? Finally, not every one of those are necessarily illegitimate. Cracks have their legitimate uses. Every gamer I know cracks their single player games that they paid for, so that they don't have to keep the cd in the drive when playing. People with legitimate copies of windows crack them so they don't have to go through the activation process every time they format / reinstall.

      DMCA, yeah, yeah...That law needs to be rescinded.

      --

      Warning: Opinions known to be heavily biased.

  2. Does that mean... by bluemeep · · Score: 4, Insightful

    ...that more people are interested in pirated copies of their software than their actual brand? I'm far from an expert at the workings of search engine toolbars (hate 'em), but doesn't that particular function bring up the most popular searches for that keyword?

  3. I was wondering when this was going to happen by DaHat · · Score: 5, Interesting

    Back in the 2600 case over the DeCSS source code the courts said that it was effectively illegal to link to something illegal.

    Since then I've been wondering when the major search engines were going to be sued because they link to illegal content such as child porn and pirated software.

    It'll be interesting to see how this pans out and if Google does lose you can surly expect to see others joining in against them and others due to the precedent it sets.

  4. Why are they suing Google? by Ant+P. · · Score: 5, Funny

    ...when Google just brought to their attention that certain websites were pirating their software and offered to list each of those sites for them?

    1. Re:Why are they suing Google? by XXIstCenturyBoy · · Score: 4, Insightful

      Not sure why the parent is modded as funny, because its more insightful than funny. Did that company sued the ISP or the maintainer of the sites? Nope. They went were the money is.

      Thats like charging someone with a crime because he knows where the neighborhood crackhouse is.

  5. Play with this feature w/o the toolbar by LunaticTippy · · Score: 5, Informative

    I don't like installing toolbars, but you can dink around with the suggest feature here

    --
    Man, you really need that seminar!
  6. They're right by Dr.+Evil · · Score: 5, Insightful

    They should stop filtering on the word "porn"

  7. Oh it's google so sue them by Perl-Pusher · · Score: 4, Interesting
    Van Laere said he was told by Google that Web sites with illegal content would be removed from their index, but that it couldn't tweak the Suggest feature. So Van Laere filed suit, an action he said is an expensive option for a small company against a behemoth such as Google.

    He's trying to get Google to change the Suggest results. Van Laere uses Google's tool for analyzing Web traffic and found that about 93 percent of ServerCheck's customers come to their Web site by way of the popular search engine.

    "We don't have any problems with the fact that in Google you can find illegal copies of our software," Van Laere said. "There are people who will never buy the product at the end of the day.

    So they really weren't harmed, they just want some google cash! I noticed they refiled the suit. Did the first one get thrown out? Why is litigation always the first thing companies do? It seems they can't try just working out their differences by communication. If 93 percent of your customers are coming by way of google, do they really want to have the term servercheck blocked? They can block porn because it's an input term, not an output suggestion. See the difference?

  8. Hint: if the most common search phrases by Marxist+Hacker+42 · · Score: 4, Interesting

    With your software's name are "crack" and "keygen", you *might* need to take a good long look at your licensing and pricing model.

    --
    SJW: a person who perceives an injustice, and while correcting it, commits a greater injustice.
  9. Common Carrier by robpoe · · Score: 4, Insightful

    Wouldn't Google still be considered a common carrier? They didn't produce the stuff, why would they filter it.

    IIRC .. if a common carrier started to filter out results that they thought were unfavorable, then they'd have to filter ALL illegal content, because then they become a delivery source.

    So why is Google filtering the stuff?

    Or would they not be common carrier?

    --
    = Grow a brain...
  10. Fundamental problem by MobyDisk · · Score: 4, Insightful
    The courts need to sort this type of stuff out before it gets out of hand. The fundamental issue is that computer-generated results of any kind cannot be construed as doing something illegal.

    • If Excel says my Church's bank account balance is "69" I can't sue Microsoft for indecency.
    • If Yahoo suggests "Slashdot Sucks" when I type "Slashdot" OSDN can't sue for slander.
    • If a fractal generator produces a picture of your famous painting, you can't sue for copyright violations.
    • If you sell your biography on Amazon and it says "people who bought this book also bought: 'Famous Idiots'" you can't sue Amazon for... well... anthing.
    • If a thousand simulated monkeys at a thousand virtual keyboards produce the plotline to a video game movie, Uwe Boll can't sue.

    Aggregated information is just that: information. It is not owned or copyrighted by anyone. The judge should simply rule that Google is not the one to sue, because they do not own the fact that 1000 people searched for this result.

  11. No worries. by Rob+T+Firefly · · Score: 4, Insightful

    If they do manage to outlaw bringing up search results with words like "crack," won't the cracker scene just come up with some other lingo? I could write something that does the same thing and call it a "Floyd" instead of a "crack," and if that catches on you'll get just as many illicit search results for "ServersCheck Floyd." And then what, will they sue over searches for "Floyd?"

  12. Re:Hint: if the most common search phrases by gEvil+(beta) · · Score: 4, Informative

    Their pricing doesn't seem to be particularly out of line. If you find their software useful, it's certainly reasonable.

    --
    This guy's the limit!
  13. Common problem by Rgb465 · · Score: 5, Interesting

    This "problem" is not limited to ServersCheck. A Google 'Suggest' search for just about any popular software package will turn up entries that include the words "crack", "serial" or "keygen".

    Just for kicks I tried the following queries:

    Photoshop
    Paintshop
    Autocad 2005
    3d Studio Max
    Fruity Loops
    Windows 2000 Pro
    Office 2003
    Soundforge

    *All* of them resulted in illicit entries appearing in the suggestions box.

  14. that's crazy talk! by moochfish · · Score: 5, Funny

    You don't see France suing over this!

  15. I read the posts, and no one is making this point by Catbeller · · Score: 5, Insightful

    The 2600 decision was unconstitutional on the face of it. The first amendment lets a newspaper tell citizens where a red light district is without fear of being hauled up on pandering charges. The last 25 years have seen our federal courts loaded with pro-business, defacto right wing judges who have markedly ruled against the consumer and for more invasive corporate power.

    Google shouldn't have to filter a damned thing.

    Software to crack your own property is morally proper, no matter what laws the rich bastards have purchased. The "license to use, but you don't own this disk or the software" idea is manure. You buy it, you own it. That's how physical transactions work. An author of a book doesn't get to tell you how to read, store, or dispose of the book after you purchase it. Well, right now he can't. Wait a couple of years.

    This is how people lose faith in the law. Make enough stupid, vicious laws to make powerful people happy, and soon no one respects the law, since they KNOW it's a scam to make powerful wealthy people happy.

    I'm starting to see the end of the internet as we've known it. It's turning into corporate-controlled 21st century TV, complete with vice squads and corporate private cops busting people.

    Time to start building encrypted darknet transmission systems, kids. The dark times are starting.

  16. A very simple solution: by mdomb529 · · Score: 5, Funny

    Google can just filter all hits that involve the term "ServersCheck."

  17. That's not the way the world works... by ktakki · · Score: 4, Interesting

    First of all, I take it from the name "ServersCheck" that this piece of software is a remote administration tool. Since very few competent admins would rely on a cracked piece of software to monitor their equipment, it's got to be warez kiddies doing the cracking (and probably not even using the software). You know, 0-day oneupsmanship.

    Now, do you see the inherent flaw in letting warez kiddies dictate the pricing structure of your product?

    Photoshop must be the most widely cracked software out there, second only to Windows XP (just a guess). It's not terribly expensive - $700 or so, right? - and there are both low-cost and free alternatives (Photoshop Elements, the Gimp, etc.). Does that stop anyone from cracking Photoshop CS? Nope.

    Supply and demand dictate the price of your product. ServersCheck and Photoshop CS are not high-demand mass-market consumer products. They're priced accordingly. And since they're used by professionals, there's a return on the investment. Theoretically, ServersCheck will maximize your uptime. My legit copy of Photoshop CS has allowed me to generate thousands of dollars of income for my company (not that I couldn't have done that with the Gimp, but I've been using Photoshop since version 2.51 and I'm pretty set in my ways).

    While supply and demand controls pricing, you hope that your product sells enough to recoup your investment in development, distribution, and marketing, along with covering your recurring expenses and perhaps a bit of profit on top of that. If not, you cut expenses. Adobe is a publicly traded company; while cutting the price of Photoshop CS2 might push a few more units out the door, that would come at the expense of profits and perhaps result in a net loss. Cue the shareholder revolt in 3...2...1...

    Finally, the whole warez culture is not about being able to use software that you can't afford. It's all about hoarding, the digital equivalent of those ladies who live with 50 cats. It's irrational. Why you would want to hitch the pricing of your product to that sort of thing is even crazier.

    k.

    --
    "In spite of everything, I still believe that people are really good at heart." - Anne Frank