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Microsoft Responds To 360 Hackers
Microsoft would like to remind you that hacking your console most definitely voids your warranty. From the Eurogamer article: "Modified consoles, Microsoft added, 'will not be eligible for technical support, and the user's warranty will be voided ... the protection of intellectual property rights is a high priority for Microsoft and our partners, one that significantly and positively impacts economic growth, technological innovation, and most importantly, the confidence of customers who count on the integrity and quality of their products.'"
Did some baboon actually call them for technical support after soldering in a mod chip and watching it go boom?
How ya like dat?
Understand that the last thing I need is your support.
Signed,
Anonymous
I don't know about other /.ers, but I've never had to call tech support for a game console, nor have I ever needed to use the warranty. As far as I can tell, voiding your warranty is only a nominal loss, nothing more. Most people who are thinking about modding their XBox won't care about the warranty--they know full well they are voiding it. They probably have the connections to fix whatever they break. I guarantee MS doesn't.
Funtime Candy Wow! - my plan for eventually conquering Japan.
"...the protection of intellectual property rights ... significantly and positively impacts technological innovation..."
I'd love to see MS pay an 'independant 3rd party' to determine the truth on that.
Let's look at the things which Microsoft claims are "significantly and positively impact[ed]" by trying to protect their Intellectual Property:
economic growth
The only economic growth impacted is the upward growth of the modchip makers -- an industry Microsoft can't dominate and bully. What happenned to the economic growh of Netscape when Microsoft integrated IE into Windows -- a design flaw that has not been corrected even in Vista! How about all of the patents illegally used by Microsoft over the years? Why was their "economic growh" and Intellectual Property not worth protecting?
technological innovation
The modchip industry is pretty damn innovative! You have a huge multi-billion dollar company in a huge multi-billion dollar industry designing these consoles to be hackproof, yet a few guys in a garage can hack them in under a year. That is technological innovation, too, it's just not in a way that Microsoft can stifle and control. It is open innovation, published and available to all.
and most importantly, the confidence of customers who count on the integrity and quality of their products.
Integrity like scratching discs to unpreadability? Quality like overheating and frequent crashes? Correct me if I'm wrong, but wasn't it the modders and makers who designed ways to cool the power supplies and devices? From strings to hang the power brick to watercooling for the processors, the hardware hackers have been improving on the designs of the XBOX 360. It seems to me like these problems should have been fixed BEFORE shipping by highly paid designers, not AFTER shipping by fans who didn't want to feel cheated out of their money.
Microsoft is being pretty good about this. They're just talking about the warrenty. Apple would be cursing the evil hacking pirate terrorists at this point.
I can't wait until my XBox 360 gets repaired. The 3 red light circle started flashing the first time I plugged it into Xbox Live.
Does that mean Microsoft is actually respecting the owner's right to own the console unlike they did with the Xbox? I'm fine with companies saying that its no longer covered by them if you tinker with it, but when they attempt to go beyond that line (ie: claiming DCMA violations, claiming the owner has no right to do what they want with their console) its gone way too far.
how long until there's an "xbox genuine advantage" program in place that requires a net connection every time you change discs?
The hack only allows piracy. As Microsoft said, the rest of the security system isn't broken at all.
That's the sad part. It's very obvious that Microsoft cares much more about preventing Linux, Xbox Media Center and Game Shark much much much much more than they care about preventing piracy.
The 360's security against unauthorized software undoubtedly cost millions of dollars to develop, and an unknown amount to manufacture. Meanwhile, the anti-piracy system of the 360 is almost identical to the Xbox's weak system. They barely changed anything, even though they knew it was already broken.
By the way, the piracy hack for 360 was finished months ago. They probably spent the rest of that time designing their stuff to make it incredibly hard for Microsoft to detect it through Xbox Live.
Expect Microsoft to very soon reflash the drive of anyone connecting to the Internet with a version with no back doors and that checks digital signatures of future flashes. And they'll do this instantly upon detecting a connected network cable without asking for your permission.
Melissa
"Screw Sun, cross-platform will never work. Let's move on and steal the Java language." - Visual J++ Product Manager
Microsoft's warranty for the original Xbox wasn't worth the digital paper it was printed on. I had to send mine back three times with a defective DVD drive before I finally gave up and stopped buying games for the damn thing. It would refuse to play any discs be it movies or games intermittantly. The braindead techs at Microsoft's Xbox repair center would run their diagnostic disc on it once and then send it back with the same defective drive.
/rant
I only started using it again when I decided to mod it to run unsigned binaries like XBMC on it. An interesting side effect was that I was able to copy my until recently unusable games to the hard drive to actually get to play them without the system locking up with an "Unable to read disc" message all too often.
I actually bought a few games after I modded the system due to the fact that I was now able to once again use the console for what it was intended to do.
Honestly I'll wait for the hackers to perfect a similar method for the 360 before I'll pick one up. I have no interest in pirating games but I would like to ensure that I will be able to play games that I purchase without being frustrated again.
...Billy-boy didn't take out a full-page ad in a gaming mag that screamed:
YOU ARE ALL THIEVES!
If it weren't for deadlines, nothing would be late.
Oh noes!!!!1111eleven You mean that if someone mods their XBox360, they won't get a free power cord when their power supply starts a fire?
I really can't think of any other reason that anyone capable of modding a console would want out of Microsoft's tech support.
Arguing about vi versus Emacs is like arguing whether it's better to make fire by rubbing sticks or banging rocks.
Think about it.
Protecting the integrity of the online security. On Xbox live you can be certain the person whacking you constantly isn't doing it with the aid of a patch to increase speed or damage, you just suck.
If that goes, Xbox live's one REALLY good reason to exist does too.
In Scandinawia for example, there is a (by law) 2 years of indemnifications from defects in materials or craftmanships on all items marketed to consumers. And even 5 years on items meant to last significantly longer than 2 years.
Now, this doesn't cover normal wear and tear. Nor does it cover consumer misuse (like say dropping the console from 6 feet), but neither does Microsofts "warranty".
If you do mod your console, this affects your rigths under law not at all. The only exception being, offcourse, if you break the console by doing the mod. That is, offcourse, not Microsofts fault.
But if you say mod your console by soldering in a new BIOS, and then half a year later the DVD-drive breaks, MS will have to replace it at their cost, unless they can show that it's likely the DVD-drive broke because of the soldering-in of the new BIOS.
Americans buy expensive "extended warranties" to get what people in other countries have by default. (not that it stops companies from trying to push "extended warranties" here too, it's just even more pointless here.
then there's a lot more wrong at MS than even slashdotters might normally predict.
Hopefully the support people aren't tracking your call using yellow stickies on the cube wall to remind them "Call Joe, re: code" Usually there's something more sophisticated than that for tracking support. Either there's an automated system for handling this, or at the very least the ticket should be coming up as unresolved. Saying "hey, anyone might forget" is a little silly
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According to this page. The warranty is only 90 days on the 360, which means that if you bought it on or around the launch day, in November, your warranty expired 3 months ago.
To be unbiased, the PS2 also had a 90 day warranty as well. The gamecube has a twelve month warranty.
You can use Xbox Live at no cost for much of it's functionality (with the 360). You'll get game updates, be able to download content from marketplace (free and paid), and be able to view and get on the leaderboards for various games. Claiming you need to pay for such things is completely and totally incorrect.
It's only a limited subset of features that require paying - and really, $50 is a bargain for what you get. Cheater free online play (try THAT on a PC), a voice communication system integrated in, etc. Really - if you can afford a high-speed internet connection, Xbox 360, and games, then the cost of Xbox Live is negligable.
(Note, yes, there are a few games that have had issues with cheating, but that's been due to flaws in the game itself - not Xbox Live)
"You know your god is man-made when he hates all the same people you do."
Actually, I got a 360 on launch day, and was able to redeem my warranty last month when the whole thing up and died (3 red lights). It took about a week and a half, and they replaced my original console with a newer one. My guess is that the launch day 360's were a little more problematic than later versions, leading Microsoft to extend the original warranty.
The call center was pretty noisy though.
Yeah, I have a webcomic...