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AOL Tries New Tactic to Keep Customers

Posted by ryuzaki0 on from the it's-like-the-hotel-california dept.

Jhon writes "AOL customer Vincent Ferrari tried to cancel his account, but a phone rep wouldn't let him do it. What he got when he tried to cancel his account was a lot of frustration. Now that's customer support!"

2 of 799 comments (clear)

  1. Getting slower by Midnight+Warrior · · Score: 1, Offtopic

    I've heard whining that digg.com is faster on the review/post time, but I saw this on the TODAY show nearly 13 hours earlier, and they'd actually interviewed Ferarri and played the tape. Youch.

  2. Re:Vincent was probably following procedure, but by Nerd4News · · Score: 0, Offtopic
    They said the AOL rep was fired but we all know he really wasn't. The tv show would have to beat some pretty big odds to get him again if they called back into AOL to try to confirm it.
    ...especially since his new "name" is Fred.