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AOL Tries New Tactic to Keep Customers

Posted by ryuzaki0 on from the it's-like-the-hotel-california dept.

Jhon writes "AOL customer Vincent Ferrari tried to cancel his account, but a phone rep wouldn't let him do it. What he got when he tried to cancel his account was a lot of frustration. Now that's customer support!"

2 of 799 comments (clear)

  1. I have been trying to cancel my Slashdot Account by i_am_the_r00t · · Score: 0, Flamebait

    for months. But I keep getting sucked in to inane threads like this one.

    It's like crack I tell ya!

  2. Re:Vincent was probably following procedure, but by Gojira+Shipi-Taro · · Score: 0, Flamebait

    Vincent wasn't the slighted fucking bit unreasonable. "I want to cancel" is as clear as it gets. He does not, nor does anyone else, owe the phone drone a single thing.

    4 minutes of my time is fine, but only if you agree that I can bill you for it. I'll tell you what my per-minute billable rate is after I hear your spiel. Sound fair?

    --
    "Oh my God. This is terrible. This is the end of my Presidency. I'm fucked."; ~ Donald J. Trump