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Outsourced Call Centers Losing Feasibility?

Posted by ryuzaki0 on from the people-need-to-eat dept.

Daniel Pronych writes "BusinessWeek is running an article about how outsourcing call centers in India are no longer an 'inexpensive option' for American companies. These shops are now striving for better outsourced work from the U.S. and Europe multinational companies; many are fed up with U.S. clients trying to continually lower prices. New Delhi-based EXL Services, for example, terminated a contract with Dell Inc. because EXL was losing money in the deal."

3 of 268 comments (clear)

  1. I wonder by Anonymous Coward · · Score: 5, Funny

    If the call center jobs get moved to the US,etc... will Indians complain about their jobs being outsourced?

    1. Re:I wonder by cowboy76Spain · · Score: 4, Funny

      I think they will be more pissed by the strong accent the (North)Americans have when talking in hindi

      --
      Why can't /. have a rich-text editor? Editing your own HTML is so XXth century.
  2. Re:Besides rising wages... by Pig+Hogger · · Score: 1, Funny
    I live in Virginia. There's a Dish Network call center 2 minutes from my house.
    Virginia is functionaly equivalent to many third-world countries.