Slashdot Mirror
Outsourced Call Centers Losing Feasibility?
Daniel Pronych writes "BusinessWeek is running an article about how outsourcing call centers in India are no longer an 'inexpensive option' for American companies. These shops are now striving for better outsourced work from the U.S. and Europe multinational companies; many are fed up with U.S. clients trying to continually lower prices. New Delhi-based EXL Services, for example, terminated a contract with Dell Inc. because EXL was losing money in the deal."
Lets be honest here, this was all a short term snatch and grab, foisted on everyone so a few CEO's could say they increased the company profits thus the share worth. How many times have we seen one stupid cost cutting program come in to vogue only to find its all smoke an mirrors. No one sat down and asked the obvious questions, "well what will the customers think", I can bet the mangers said "the customers are idiots they don't think". The other obvious question is "if its a third world country wont we have third world inferstructure to deal with", lets ignore the major power outages and your computers not arriving because some donkey herder got lost with you gear because YES! "were saving money". Well your not, your just a bunch of cheap assed snake oil salesmen who get paid way too much for "petending" to think.
When anyone invests in a company ask this "is the CEO one of the top 100 paid CEO's in the world", if the answer is yes, don't invest because the reality is, the more a company CEO gets paid the lower the perfomance, Im not kidding thats true, google for it.