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Battery Recalls A Blow to Sony's Recovery

Yasser writes to mention the fallout from yet another Sony battery recall. Sony's stock hit a one-month low today on the news that they'd be pulling over a million batteries off the market. The recall is expected to have little impact financially, but has prompted the Japanese government into ordering Sony to look into the battery problem. From that article: "The ministry instructed the two companies to investigate the safety of Dell models Latitude, Inspiron and Precision and report on their findings by the end of August, the ministry said. Earlier this month, problems with battery cells supplied by Sony forced Dell to recall an unprecedented 4.1 million laptop batteries in the United States. "

32 of 197 comments (clear)

  1. Oh I'm sorry, Sony by TCM · · Score: 4, Funny

    Really, I'm sorry that your profits - that you earned so hard by putting out piles of junk - now get eaten into by recalling said junk.

    Who came up with the idea anyway, that products must not harm the customer? Sheesh, won't somebody think of the profits!

    --
    Of course it runs NetBSD. BTC: 1NT7QvbetmANwaMzhpVL6
    1. Re:Oh I'm sorry, Sony by CallistoLion · · Score: 4, Interesting

      Not being a Sony apologist here, but really, the batteries are junk?

      The Apple recall involved 2 minor injuries in 9 complaints out of 1.8 million batteries. Anyone care to shine a light on any other industry and look for a product this reliable? Toasters, anyone? According to the US Consumer Product Safety website, one toaster model alone resulted in 1066 fires in a product that sold 234,000 units. The batteries in the Apple recall have been in laptops since 2003 - three years with 2 injuries and 9 complaints.

    2. Re:Oh I'm sorry, Sony by snard6 · · Score: 2, Funny

      that products must not harm the customer

      Well... Unless you're buying your product from Dr. Kevorkian

  2. Thinkpad battery good? by raz0 · · Score: 2, Interesting

    What about Thinkpad batteries? Are they safe? Although it doesn't say anywhere on the battery that it's a Sony, it *does* say so in software. I have a Thinkpad T43.

  3. "Sony's stock hit a one-month low"? by xxxJonBoyxxx · · Score: 4, Funny
    "Sony's stock hit a one-month low"
    WTF is this - the "Mad Money" show? I thought 2001 finished off the day traders.
  4. What hasnt been a blow..... by ConsumerOfMany · · Score: 5, Insightful

    Root Kit, PS3 price vs features, Blu Ray delays and cost, Battery recall, pretty much every comment from ken regarding the PS3. You can only go up from here right?

  5. I dislike Sony, at the moment by Kagura · · Score: 3, Interesting

    ...but, wow, it seems like Sony can't do anything right anymore, and every move they make is scrutinized for its downfalls. I'm not referring only to this Battery Recall. Is this a symptom of slashdot and its heavy skewing? What other sites should I check out to broaden my horizons?

    1. Re:I dislike Sony, at the moment by 2nd+Post! · · Score: 4, Interesting

      Well, what has Sony done right?

      Overhyped a difficult and expensive PS3
      Overpriced a lower quality UMD
      Restricted the PSP to UMD and flash sticks
      Released a rootkit on "CD"
      Manufactured defective LiIon batteries
      Released stupidly restricted "MP3" players that didn't play MP3s until 2005

    2. Re:I dislike Sony, at the moment by SneezyKevinA · · Score: 2, Interesting

      Slashdot heavy skewing? WTF? Yeah against Microsoft. Sony is it's own worst enemy and they have even admitted it. I've bought my last Sony product because they like to criple things. In order to download video's off my new mini dvd camcorder I have to use Sony's software. I would prefer to just plug the USB cable in and use windows explorer or adobe to get it. It's things like this that drive away customers.

  6. More troubling than it seems by EdwinBoyd · · Score: 3, Insightful

    Whatever else you can say about Sony, their hardware is typically top notch (and almost always crippled by their software). If they're letting quality slide on the manufacturing side then they're in danger of losing their one remaining ace, the perception that "Sony makes good shit".

    I'm talking about the average consumer who's unaware of rootkits, sonicstage or ejecting MMORPG users into space.

    1. Re:More troubling than it seems by gEvil+(beta) · · Score: 2, Insightful

      Obviously not teaching grammar, spelling, and punctuation.

      --
      This guy's the limit!
  7. No worries by eln · · Score: 4, Funny

    After having read all of the coverage here on Slashdot, I'm confident Sony will make this up with the overwhelming future success of the PS3.

    1. Re:No worries by Red+Flayer · · Score: 2, Informative
      After having read all of the coverage here on Slashdot, I'm confident Sony will make this up with the overwhelming future success of the PS3.
      I know your post was a tongue-in-cheek, but it brings up an interesting (in my mind) point about Sony's profitability in re: the PS3:

      Since Sony will be losing cash with each PS3 produced and sold (in the US, not sure about Japan or the UK or Europe)... wouldn't lagging demand and lower production of the PS3 be beneficial to their short-term interests? At what sales volume does the market consider PS3 saturation high enough to make Blu-Ray viable as a revenue generator?
      --
      "Trolls they were, but filled with the evil will of their master: a fell race..." -- J.R.R. Tolkien on Olog-hai
  8. Sony joins Toyota, GM, and Ford. by Anonymous Coward · · Score: 3, Insightful
    As a company grows to dominate its market, the company typically starts producing shoddy products. Success breeds sloth. It is human nature.

    Last year, Toyota (yes, Toyota) recalled about 2 million vehicles in the USA. (Contrast that number to the 200,000 vehicles recalled by Honda.) Simultaneously Toyota has grown to become the #2 automobile company in the USA, surpassing Ford.

    We already know about GM and Ford. Since achieving domination of the global market in the 1970s, these companies produced shoddy products for 15 years. By the time that they corrected course, they had already lost substantial market share.

    Now, Sony joins Toyota, Ford, and GM.

    side note
    ---------

    Apparently, Panasonic will now replace Sony as "the consumer electronics giant for the masses". I never could understand why a Sony VCR (in the 1990s) cost $100 more than an identically equipped Panasonic VCR. By the 1990s, Sony had already outsourced production to Southeast Asia, but Panasonic continued to advertise -- actually, brag -- that its VCRs were still designed and built in Japan. I even saw an sticker (on the VCR at Fry's Electronics) proclaiming something like "Still Made with Quality in Japan".

    1. Re:Sony joins Toyota, GM, and Ford. by dgatwood · · Score: 2, Informative

      Starts producing shoddy products? Sony has been producing mostly crap consumer products all the way back to when I was doing TV production work in the early 90s. It's about time somebody actually noticed....

      Seriously, I've basically been boycotting Sony for about five years now (except two pairs of $12 earbuds), ever since they stopped doing software updates for their Series I TiVo with major gaps in its functionality and massive software bugs (reboots every 30 days, once a year loses most of its channel lineup, requires manual intervention for even the most basic two-show conflict resolution, etc.). That was the last straw, preceded by a string of defective headphones, dead camcorders (one Hi-8, one mini-DV), horrendously overpriced parts for repairing their products (quoted $350 for a piece of plastic containing the power switch and record start button), and a TV that won't turn on unless you preheat it with a hairdryer.

      Matsushita (Panasonic/JVC) isn't much better, though. I had two JVC VCRs of the same model (HR-S6700U) bought at the same time die (won't turn on) three months apart. Far too consistent time to failure to be random. I'm pretty certain there's a design flaw in there somewhere. And their products started going downhill rapidly after that model. The model I bought two years later (HR-S6900U) had so many obvious design flaws that I hardly where to begin. They turned off the ability to disable OSD, replaced the heads which on the previous model never needed cleaning with cheaper, crappy heads that had to be cleaned at LEAST once a week and often several times in a single day to keep from getting white spots all over the picture on playback, changed the mechanism so that instead of being nearly frame accurate, its counter would drift as much as ten frames just by pausing and hitting play a couple times, and generally turned a wonderful, semi-pro VCR into a junky POS toy that was completely unusable for anything other than playing back tapes in your home theater, and really, not even usable for that.

      Life's too short to put up with products that have to be replaced every two or three years. Life is doubly too short to put up with companies that intentionally degrade the quality of their products to force customers to either replace them or move up to a higher price category of equipment.

      --

      Check out my sci-fi/humor trilogy at PatriotsBooks.

    2. Re:Sony joins Toyota, GM, and Ford. by Evets · · Score: 2, Insightful

      You can't say that GM and Ford have corrected their problems. I have owned several of their cars produced within the last 15 years and they have been among the worst cars I have ever owned. You can't walk into a dealership without feeling dirty for either service or sales. They actually gave me back my Mustang after having drained the brake fluid and not replacing it. I spent a year and a half disputing a rattling problem in a vehicle that they refused to acknowledge until I discovered that they actually produced an "Anti-rattling" kit. My Jaguar was a beautiful car, but had the most bizarre set of problems I've ever heard of (a door and sunroof that opened only when they were in the right mood, occasionally working headlights, etc.)

      Conversely, having owned two BMWs and a Mercedes I ended up getting amazing deals on the cars, have no complaints about them, and the service departments actually performed extra work at no charge each and every visit as opposed to the good old american companies that won't even honor their posted service prices, don't do work as agreed, and pressure you into paying for more service which they may or may not accomplish, but they will certainly charge you for.

      Ford and GM have business models that are inherently dishonest and produce products not designed to withstand the test of time.

      But back to the subject at hand - it's not like it would have taken six months of testing to realize that the batteries are not safe. It took me less than an hour with my Inspiron to realize that the laptop could not spend a lot of time on my own lap. Complaints about the powerbook batteries started popping up almost immediately when they were first released. The forecasting of a recall I'm sure was made early on.

      It's certainly par for the course that a company who attains significant market share begins to produce less than quality products - but that doesn't mean everybody does.

      What happened in this case, I'm sure, is that production could not be slowed because demand was too high. Stopping production meant a reduction in revenue and stock price. They made a conscious decision to produce bad products knowing that the financial ramifications of a recall would be less than the financial ramifications of a production stoppage. A stoppage would not only have immediate impact as far as revenue and stock price, it also would have heavily motivated competitors to attack their clients with potentially better quality products. Dell and Apple would have claimed, rightfully, breach of contract and significantly reduced marketshare overnight.

  9. Sony Batteries by ackthpt · · Score: 2, Funny

    Did Sony supply Apple with their crappy batteries, too?

    strongbad says, "hey, my laptop asplode!"

    --

    A feeling of having made the same mistake before: Deja Foobar
  10. Re:Who pays? by Doctor-Optimal · · Score: 3, Informative
    --
    New punctuation update "~" (no quotes) at the end of a line to indicate sarcasm. ~
  11. Sony, some baloney by ackthpt · · Score: 3, Informative

    Really, I'm sorry that your profits - that you earned so hard by putting out piles of junk - now get eaten into by recalling said junk.

    It all started to go downhill after Akio Morita died. The way I saw it his influence kept Sony's focus on high quality, innovative products. After his passing Sony became more interested in profitability over quality. The stories of Sony products not being up to snuff are no legion. Too bad. They had one of the best names, because of the reputation and now they're wrecking it over profits and rushing things to market before adequate testing.

    --

    A feeling of having made the same mistake before: Deja Foobar
    1. Re:Sony, some baloney by ackthpt · · Score: 2, Interesting

      I remember a field service tech from DEC, in to work on our PDP system back in the mid 80's, telling of this service call to a foundry. Something stopped working and they found a the system schematic in the back of a filing cabinet which indicated there was something this company had in there, somewhere which ran everything. It was a PDP-4, running off an 8 inch floppy disk. Years past its installation in a corner of the foundry floor the foundry hand remodelled and put all sorts of structure, vents, wiring, etc around this little box without a thought to anyone ever needing to get to it. The tech found a way in, replaced some part and the thing went right back to work running things in the foundry. A veritable antique by even mid-80's standards, running in an environment with a lot of heat, dust, dirt, etc. Somethings used to just keep going.

      I'm not certain of any PC's these days, the quality of motherboards or components. Often they just crap out without so much as bump.

      --

      A feeling of having made the same mistake before: Deja Foobar
  12. No problems really! by FrostyCoolSlug · · Score: 3, Funny

    Well, i personally havn't had any problems with the sony battery in my laptdjsaDASDJAShd NO CARRIER

  13. Re:Sony's problem. by antifoidulus · · Score: 2, Informative

    He didn't take over as CEO till March 2005 which was after some of these batteries were already manufactured. Also, you seem to contradict yourself by saying "British born" and "First US-born CEO". I'm assuming you mean "foreign born" which if you do, you are wrong. Carlos Ghosn is the CEO of Nissan and has been crucial in turning that company around.

  14. Re:Yeah... by Anonymous Coward · · Score: 2, Funny

    Sony's been having one-month lows every single month?!?! Sell!!!

  15. Lenovo says so... by wbean · · Score: 2, Informative

    Lenovo claims that their batteries are safe. They are, however, made by Sony.

  16. Re:Who's next? by dgatwood · · Score: 2, Informative

    A Lithium Ion cell is typically about as big as your first finger, give or take, both in length and diameter. Unless Sony Ericsson is still building brick phones, it's safe to say that they don't use Lithium ion cells. :-)

    More to the point, Sony Ericsson phones use Lithium Polymer cells, which to my knowledge have not been recalled. It's a similar technology, but they are not the same, and a failure/recall in one does not necessarily imply a need to recall the other or vice-versa.

    --

    Check out my sci-fi/humor trilogy at PatriotsBooks.

  17. Re:Yeah... by Anonymovs+Coward · · Score: 2, Informative
    I mean, WTF, once a month lows happen once a month!

    Just in case you were serious: A "one month low" isn't a "once a month low". It is "the lowest it has been in the past month". That needn't happen once a month -- if the stock is rising it will happen rarely, if the stock is falling it will happen often.

  18. Look at the bright side by BCW2 · · Score: 5, Funny

    If Sony keeps stepping on their dicks with golf shoes, pretty soon they won't be able to screw their customers anymore.

    --
    Professional Politicians are not the solution, they ARE the problem.
  19. 1.8 Million Mac G4/iBook batteries, too! by Markvs · · Score: 3, Informative

    Sony also made the recalled Mac batteries...

    http://www.macfixit.com/article.php?story=20060824 111724500
    http://www.macfixit.com/article.php?story=20060825 081604956

    Affected ranges of serial number prefixes are as follows:

    12-inch iBook G4, battery model: A1061

    ZZ338 through ZZ427
    3K429 through 3K611
    6C510 through 6C626
    12-inch PowerBook G4, battery model: A1079

    ZZ411 through ZZ427
    3K428 through 3K611
    15-inch PowerBook G4, battery models: A1078 and A1148

    3K425 through 3K601
    6N530 through 6N551
    6N601

    To see if your PowerBook or iBook is affected, visit
    https://support.apple.com/ibook_powerbook/batterye xchange/.

    --
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  20. Re:Sony's problem. by Looke · · Score: 3, Funny

    Yeah, he's British born in that first sentence, but he continues "to becoming the first US born CEO of a major Japanese firm." That's kind of an impressive feat.

  21. Re:Oh I'm sorry, Sony - (Not significant??) by lcsjk · · Score: 2, Insightful
    Let's say you are working with deadly chemicals and the laptop you are using for data storage suddenly explodes, kills your best friend and gives you severe burns, blindness and scars for the rest of your life and the chemical plant is destroyed by the resulting fire. Will you then be willing to say that that Sony had no reason to be alarmed just because no one was hurt badly by the first few incidents?

    Safety is not a matter of "It is not important because it happened to someone far away." The potential loss from lawsuits is far greater than the cost of a battery recall, especially since there is a picture or video of a laptop burning.

  22. Re:Sony's problem. by lcsjk · · Score: 2, Informative
    I have not noticed any significant heat from the battery, but I have noticed a very hot power supply/charger for my HP.

    Also, I have repaired the power connector inside three laptops of different brands during the past year, and this is from a group of 15 student's machines, a failure of about 1 in 3, and one of them charred the PC board it was soldered to. Luckily, there was no fire. This cylindrical power jack sells for 35 cents to 75 cents. I wonder if the power designers on Laptops just do not pay attention to the quality of the components they specify. I find it hard to believe that there are not thousands of laptops requiring replacement because of broken connectors.

  23. Re:Your Jaguar by Kozar_The_Malignant · · Score: 2, Funny

    >My Jaguar was a beautiful car, but had the most bizarre set of problems I've ever heard of (a door and sunroof that opened only when they were in the right mood, occasionally working headlights, etc.)

    I don't know much about the newer models, but this sort of thing is considered normal behavior for British cars of the 50s,60s, and 70s. The proper mental attitude to take is to look on it a charming quirkiness when your headlamps go out at night in a driving rainstorm. Of course, you are already used to the fact that the wipers work beautifully until it starts raining, when they quit. This attitude keeps you from shooting holes in the engine block and setting the thing on fire.

    It used to be an article of faith among my fellow Triumph, MG, Austin-Healy and Jaguar drivrers that Lucas electrical systems were designed by Satan. Anything electrical worked on a purely random schedule, perhaps, as you suspect, influenced by the moon. On the bright side, major FUBAR situations could often be remedied by a nice wash and wax or rotating the tires.

    I always thought that the British engineers' idea was that their cars were supposed to be fun, but unpredictable. I you wanted dependable transportation, you were supposed to take the train.

    --
    Some mornings it's hardly worth chewing through the restraints to get out of bed.