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The Internet Not for Old People

Alien54 writes to tell us the Daily Mail is reporting that if you want an internet connection and you are over 70 you may be in for a surprise. From the article: "After walking the Great Wall of China and making plans for a trip to Russia, Shirley Greening-Jackson thought signing up for a new internet service would be a doddle. But the young man behind the counter had other ideas. He said she was barred - because she was too old."

22 of 607 comments (clear)

  1. I've been here too long... by LiquidCoooled · · Score: 4, Insightful

    I know I've spent too much time because whilst reading the article (another sign - I'm not actually meant to do that) I noticed something in a quote:

    "Somebody has decided when you turn 70 you lose a lot of your mind. I find this is ridiculous."

    This lady is obviously intelligent, she spelt rediculous correctly...

    People should have to pass a test to get on the internet, it should consist of lots of to/too there/their/they're type questions and only if passed you get access (I would have years of my life back because I would fail it)

    I wonder if it can be retroactively applied though and if it was, would slashdot have managed 1 million user accounts?

    Having said all that, the guy who rejected her should get reprimanded for his actions, if a person is competent enough to go into a store and is prepared to go through the motions of ordering they should be supplied the product. Its not like she was an anonymous web packet arriving with credit card information and an order.

    --
    liqbase :: faster than paper
    1. Re:I've been here too long... by Anonymous Coward · · Score: 5, Insightful

      What an increidble bad idea. Internet doesn't kill people, wheres is my freedom if I'm not allowed to use Internet? Why not extend your "wonderful" idea to knifes, regulate the ability to have babies...and control every potencially dangeous aspect of your life? Why are people allowed to walk in the street? They may cause accidents!

      You're just mad because you'd fail the test.

    2. Re:I've been here too long... by Mistshadow2k4 · · Score: 3, Insightful
      /. doesn't just need "-1 WRONG," it also needs "-1 No Sense Of Humor."
      It's needed even more for meta-modding. It's very common to mod a post down because they either didn't get the joke or didn't like it... then come back and abuse their mod points by modding anyone down who dared to even ask why the post was modded down.
      --
      I dream of a better world... one in which chickens can cross roads without their motives being questioned.
  2. Another idea by Flyboy+Connor · · Score: 4, Insightful

    Personally, I think you would have to pass an intelligence test before you should be allowed to have an Internet connection. You should show that you posses the basic common sense that ensures that you won't let your PC be turned into a zombie. Of course, that means that about 80% of the current population would be barred.

    1. Re:Another idea by pilkul · · Score: 5, Insightful
      You're right, let's just shoot anyone with an IQ below 120.

      You haven't quite thought this through. As median cognitive ability goes up as a result of all this shooting, more and more people will drop under the 120 IQ line until we finally end up killing everybody.

    2. Re:Another idea by pilkul · · Score: 3, Insightful

      I doubt the grandparent is actually that clever, considering that his grammar is poor, his post was a non sequitur, and the idea that people vote Republican because they have less cognitive ability is itself moronic.

    3. Re:Another idea by ZachPruckowski · · Score: 5, Insightful

      The point is that you shoot about 80% of the people, then when the score is renormalized, another 80% of the population gets shot, then you repeat. Ultimately, you get to one person with an IQ of exactly 100 (the only guy alive, thus perfectly average) who shoots himself.

    4. Re:Another idea by RsG · · Score: 3, Insightful
      In a few generations, we'd all be like Stephen Hawking!
      I think, with the current obesity rates being what they are, we're apt to wind up just as immobile as Stephen Hawking in a generation or two anyway...
      --
      Erotic is when you use a feather. Exotic is when you use the whole chicken.
  3. Re:Done b/c of complaints by Elemenope · · Score: 5, Insightful

    Rarely is it that rules exist for no reason, but this one is kind of like the king whose subjects suffered from paper cuts, so as a solution he banned all the books.

    --
    All the techniques ever used to make men moral have been themselves thoroughly immoral... (Nietzsche)
  4. Re:Done b/c of complaints by Anonymous Coward · · Score: 5, Insightful

    So apparently they want younger (and probably more technical) people to read the contract so the 70+ people know what they're getting. Stupid, but it's not a rule without a reason.

    Maybe if you need a "younger" person with you to read the fine print in the contract, maybe the problem isn't with being over 70, maybe the problem is too much fine print.

  5. Re:I little shallow by jb.hl.com · · Score: 4, Insightful

    Bear in mind that the article is sourced from the Daily Mail, well known for spinning articles in interesting ways. (I recall they saw the introduction of a home test kit for chlamydia as a bad thing because it signalled a rise in chlamydia rates...nothing to do with going to an STD clinic being embarrassing, then).

    --
    By summer it was all gone...now shesmovedon. --
  6. Re:Well... by ultramk · · Score: 4, Insightful

    "Insightful"?

    There's a reason there are anti-discrimination laws in the US, and yes, age IS one of the protected factors. So we discriminate against people at the younger end of the spectrum... thousands of years of experience show that younger than a certain age, people tend not to behave responsibly. Are there exceptions? Of course! ...But how many 12 year-olds would you want having driver's licenses?

    This isn't a "minor issue", this is turning the most experienced, and often wisest segment of our population into second class citizens. Look at the average ages of our Supreme Court Justices. Now tell me that they can't handle signing up "all on their own" for a damn cell-phone because they might get "confused," because it's so darn "complicated."

    Speaking for everyone over 30, BITE ME.

    m-

    --
    You catch enchiladas by picking them up behind the head and holding them underwater until they don't kick anymore -VeGas
  7. why would HE be reprimanded? by deft · · Score: 5, Insightful

    He's following company policy. He works there... it is not his problem, it's the companies.

    Thats like getting mad at the cashier because your Big Mac went up 20 cents. I assure you he doesn;t set policy.

    --

    There's nothing Intelligent about Intelligent Design.
    1. Re:why would HE be reprimanded? by KingSkippus · · Score: 5, Insightful
      He's following company policy. He works there... it is not his problem, it's the companies.

      He's a representative of the company. Even if he doesn't personally set the policy, that doesn't make him any less legitimate a target of one's anger. I have friends who feel the incessant need to explain to cashiers are other service reps, "I understand you're just doing your job, but..." That's silly.

      Companies hire these kinds of people specifically for the purpose of you getting mad at them so that, if they're lucky, you won't do something that might bother the higher-ups. So feel free to cuss and fuss to your heart's content, that's what they're there for. (And yes, I used to be one of them, and until very recently, part of my job involved appeasing angry people.)

      Of course, by the same logic, one should also realize that other than as a cathartic release, fussing and cussing at these people doesn't do any good, because like I said, part of their job is to make sure your ranting ends with them and doesn't bother the people-in-charge. If you do want to make a difference, you'll have to figure out some way to go around these paid bullet-takers to get to the people who actually can make some sort of difference. If they get bothered enough, believe me, the policy will change.

      At my job, when people did go over my head or otherwise around me and my boss got bothered, guess what. Whoever's problem that was suddenly became my top priority, whether it was legitimate or not. And if someone went over my boss's head or otherwise went around him, well, I'll leave it to you to imagine just how much attention the problem got.

      In an ideal world, if you fuss and cuss at the lowly service rep, what he should do is report to his manager that this customer is very mad and feels like this is a very important problem. If his manager gets enough of these types of complaints, he'd report it to his boss, and it would eventually propagate to someone who sees a pattern of people getting very angry at the service reps, which impacts the company's bottom line, and would make a change. Unfortunately in today's corporate society, what happens more often than not is that the service rep's feedback isn't seen as the constructive feedback that it is, and the rep gets fired for making a stink instead of just keeping his damn mouth shut, so the service reps just sit on these types of problems instead.

      A couple of years later, when the company's stock price has tanked because everyone has figured out what lousy customer service they have, the board of directors sits around in a meeting scratching their heads over why things are going so badly, and they end up laying a bunch of people off, thinking that somehow solves their problem.

      *shrug* Welcome to the corporate world at work!

    2. Re:why would HE be reprimanded? by Duds · · Score: 5, Insightful

      So it's ok to treat people with no control over things like shit because you have a self-esteem problem.

      Gotcha.

    3. Re:why would HE be reprimanded? by pthisis · · Score: 3, Insightful

      No, but it's okay to talk about poor policy with people who accept a company's policy and profit from it. The idea that the corporation is an entity unto itself controlled only by people in central offices where the front-line workers have no responsibility is BS. Every worker at a company has some responsibility for the company's actions and policies, especially the policies they enforce themselves.

      --
      rage, rage against the dying of the light
    4. Re:why would HE be reprimanded? by supersocialist · · Score: 5, Insightful

      You might have a point when you get up to store managers, but even they have very limited power in a lot of chain stores. The wage slave actually manning a register only has any kind of power if the store is run by a reasonable manager, and all you do by yelling at some poor kid is vent your frustrations and get a black mark like "URINATES ON DVDS--DO NOT RENT!!!" on your account.

      For that matter, all you get out of talking about policy with peon-level clerks is maybe some sympathetic "uh huhs" and "okays" but the policy won't change and the best they can do is fetch a manager to make an exception in your case--this probably won't happen if you're rude about it. Most of the time, regardless of how calm you remain, all you'll do is hold the clerk up while lines build, other work piles up, and he has to stand there, all smiles, pretending he really, really cares why you think you should be exempt from the policies that are set well over his head.

      Seriously, if you're angry enough to make some high school girl behind the register cry over your abuse, take it to the manager. You can even ask to see the manager in your scariest, angriest voice if it makes you feel better about yourself. A store manager may have the power to help you, if they want to, and they're probably seasoned enough to take a little abuse--tell you to fuck off when you well deserve it.

      This shit is why I miss washing dishes. The only customers I hated then were the ones with gum.

    5. Re:why would HE be reprimanded? by mikael_j · · Score: 4, Insightful
      C) Hopefully I do in front of as many customers as possible, to cause the most possible discomfort in the highschool drop out serving me, and his buinsess college dropout boss.

      Hey, I work in customer services/internet helpdesk, I'm college educated (I'm posting on /., guess my major, here's a hint: it wasn't creative writing..) and I deal with assholes like you all the time. Where I work I'd estimate that at least 70% of the bottom-rung underpaid drones are in the same situation as me, they didn't know the right people and there aren't enough IT/CE jobs for all of us so we got stuck enforcing corporate policies.

      Here is my advice for those of you running into some customer services rep who is just enforcing corporate policy: Don't be an asshole! Chances are that this person is just working there because there weren't any real jobs and hates the absurd and crazy rules as much as you do. Most of the time we are genuinely trying to help but our hands are tied by the rules, and you getting pissed off is not a problem for us compared to losing our jobs for going against company policy.

      /Mikael

      --
      Greylisting is to SMTP as NAT is to IPv4
    6. Re:why would HE be reprimanded? by penguinbrat · · Score: 3, Insightful

      What your talking about is being abusive, I know your being a smart ass, but there is no gotcha about it - no legit excuse for it, regardless of reasoning...

      What the parent is talking about however, more or less, is that those in charge of these corporations are the ones being abusive - only in an inderect and backwards way, they know there customers are going to be pissed, and they place pawns between themselves and those very customers - consequently, abusing those pawns.

      I would take it a step further and say that CS is not about support anymore (other than convenient/automated support), it's more of a buffer zone. I can't remember the last time I had the *default* customer support that didn't make things worse one way or the other, the only time anything gets resolved is with specific departments or management.

      Back when I was a kid, there used to be a saying, something stupid about the customer always being right - I don't think anyone has anything close to that modo anymore, more along the lines of "the customer is always wrong and try to pursude them to our way of thinking..."

  8. Re:Having RTFA by John+Hasler · · Score: 4, Insightful

    > I've worked in sales for a cell company and you know honestly, it was
    > difficult getting some (not ALL) of the elderly customers to understand
    > what exactly they were wanting to sign up for.

    How tedious of those old fogies to actually want to understand what they are contracting for! Much easier to deal with young suckers who will sign anything at all without reading it, isn't it?

    --
    Warning: this article may contain humor, sarcasm, parody, and perhaps even irony. Read at your own risk.
  9. Screwed either way... by RexRhino · · Score: 3, Insightful

    If you sell contracts to old people that they don't understand - then people are going to complain you are taking advantage of old people.
    If you don't sell contracts to old people who may not understand - then people are going to complain you are discriminating against old people.

    Sorry, you can't have it both ways. You can't give certain members of the public special protection, without taking away some of their rights. You must either treat old people as total equals to young people, or you must treat them like children. If you want to "protect" seniors as a group under the assumption that they are more easily taken advantage of, there is no way you can treat them as fully responsible adults. The two are mutually exclusive.

    I think we have reached the point in society where no-matter what you do, how you act, or how honestly you are trying to do the right thing, people are going to be perpetually outraged and trying to destroy you.

  10. Seems fair? NO it doesn't by John+Jorsett · · Score: 3, Insightful
    This is more of a cover-your-ass routine so that people with little prior understanding of technology don't buy something completely unsuitable then come back ranting and raving.

    Are you saying that only elderly people can be technological lunkheads? I've run into plenty of people whose microwave oven clocks are still flashing 12:00. If you want to have a restriction aimed at keeping the ill-informed and "unsuited" away from the internet, then maybe the store should administer a technology test to every applicant. That would make way more sense than some arbitrary cutoff based on age. Which is still damning the idea with faint praise.