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Reverse Off-Shoring

punkish writes "India is becoming more attractive to information technology workers from Western countries. Some local IT companies, such as Infosys Technologies in Bangalore, are now able to offer salaries and other perks that are comparable to what Western IT talent would find in their home countries. Infosys, which is currently training 126 Americans at its cutting-edge complex in Mysore, expects to employ 300 Americans by the end of 2006 and add a large contingent from Great Britain next year."

29 of 216 comments (clear)

  1. Indians will complain about foreigners soon by LiquidCoooled · · Score: 5, Interesting

    Its not exactly reverse outshoring, but it shows how tides change.
    Which country will be the next cheap target?
    When will we come full circle and realise that there are dedicated capable individuals in the original countries?
    I speak to people from all around the world and there are examples of in-country outshoring occuring (jobs in London being replaced with staff in Manchester - its simply cheaper up North) and the London staff were just as outraged, its peoples lives the managers are playing with and sometimes the bottom line isn't that important.
    I would make a terrible manager because as long as I could break even in my field I would be happy.

    --
    liqbase :: faster than paper
    1. Re:Indians will complain about foreigners soon by leeum · · Score: 5, Insightful

      I thought your post was particularly interesting, so I feel moved to comment.

      The bottom line is, unfortunately, very important. Remember that the companies that can afford to offshore/outshore are generally larger companies which tend to be shareholder-owned and require either equity or debt financing.

      The trouble with being beholden to shareholders is that capital really is mobile and shareholders are normally a greedy bunch. If the business does not offer a good bottom line - leading to all the things that shareholders like to have, for example a good dividend or a good rise in the share price, shareholders will tend to want to move their money elsewhere. Assume that you can invest in company A which offers a 4% return on equity or company B which offers a 10% return on equity. Which would you invest in as a shareholder?

      You may argue that shareholders are increasingly placing more importance on things like corporate social responsibility and so on, but as a shareholder myself, I can tell you that it's really really hard to make an assessment based on that. The corporate social responsibility movement is plagued by the fact that MANY companies make promises (to varying degrees of compliance) and it costs me a LOT of time and effort to check which ones actually comply with their statements or not. Ultimately, I throw my hands up in the air, give up, and use ROE for my investment decisions.

      I disagree that you'd make a bad manager, I think you'd be a great one in certain conditions. You might not be a great manager in a profit-driven, shareholder-owned multinational corporation but the business world isn't exclusively those. There are lots of smaller companies which are more local and people-focused which is where I think your refreshing attitude would be a valuable asset.

    2. Re:Indians will complain about foreigners soon by Ph33r+th3+g(O)at · · Score: 2, Interesting

      For things that don't require a large population with a good command (albeit with accent) of English, yes. India benefited from having been a British colony prior. The only part of China I can see that's similarly advantaged with respect to language is Hong Kong.

      --
      I too have felt the cold finger of injustice.
  2. Why not? by nz_mincemeat · · Score: 3, Interesting

    The cost of living in India would be lower than the home country + comparable wages = ability to save.

    1. Re:Why not? by Umbral+Blot · · Score: 3, Insightful

      But crappier infastructure + being a cultural outsider + far from american friends and family = lower quality of life

    2. Re:Why not? by freedom_india · · Score: 3, Informative
      Crappier infrastrcuture??? At 300 million mobile phones, i wish to think different. GPRS/WAP/MMS/ ask and you will find ATLEAST 3 providers fighting to provide you service at terms that you would find juicy when compared to US.

      Cultural Outsider: Agreed. But cities like Bombay and Pune are so culturally varied with Americans, Germans and even French indians think themselves as outsiders.

      Far from american friends???: Do you know the local DSL provider provides you with 1 Mbps connection at $100 a month? Agreed it is costlier, but the connection is 89% uptime.

      Think abd verify before you answer.

      --
      "Doing what i can, with what i have." ~ Burt Gummer
    3. Re:Why not? by niceone · · Score: 5, Funny

      On the other hand, if you're already a bit of an outsider, living somewhere else has the advantage that people will think you're an outsider because you're foreign, rather than because you're just plain weird ;)

    4. Re:Why not? by rbarreira · · Score: 4, Insightful
      Far from american friends???: Do you know the local DSL provider provides you with 1 Mbps connection at $100 a month? Agreed it is costlier, but the connection is 89% uptime.

      Are you crazy? First of all 89% uptime is bullshit, it means the connection will be down for 3 days a month. Second, what does "far" have to do with a DSL connection? You have to be very nerdish to think a DSL connection compares to being actually close to your friends.
      --

      The AACS key is NOT 0xF606EEFD628B1CA427BEA93A9CA9773F
    5. Re:Why not? by nephridium · · Score: 5, Insightful

      But crappier infastructure + being a cultural outsider + far from american friends and family = lower quality of life

      Widening your cultural background + meeting other people and making new friends + broadening your horizon and learning new things in the process = a richer life filled with more challenges and experiences

      --


      And when you gaze long enough into the code, the code will also gaze into you.
    6. Re:Why not? by snoopsk · · Score: 2, Interesting

      I am a recent CS graduate hired by TCS (Tata Consultancy Services) and am completing a 3 month on-the-job training program in India. I spent 1 month in Trivandrum and am currently residing in Pune.

      As someone who has grown up in the US, I have experienced a drastic reduction in the standard of living to which I am accustomed. Even though my salary is many times higher than the average Indian and even though the buying power of the dollar is significantly better than the rupee (a good meal at a nice restaurant is less than $5), I still have difficulty attaining a decent standard of living in this country.

      CONS
      Power goes out for hours on end for no reason
      Air pollution is unbearable
      Internet is fairly slow (128-256kbps MAX) and unreliable
      Prompt service is rare (fast food means about 20mins)
      Quality electronics equipment is hard to find and very expensive

      PROS
      English is the most commonly spoke language
      Cost of living is very low
      Computer books are cheap (1/5 the US MSRP)

      Other issues involve significant cultural differences between Indians and Americans. Indians have a take-life-as-it-comes attitude that spills over into every aspect of their life. Urgency, precision, and planning are not familiar concepts to the Indian unstructured lifestyle. This chaotic lifestyle causes frustration to the American who expects the consistency of a structured process.

      Something as simple as a FIFO line, whether it be at a grocery store or a red light, is not implemented in India. Indians don't stand in line; they cluster. Also, driving in India is something that has to be experienced to be believed!

      These cultural differences are at times perplexing, interesting, and frustrating.

      I am enjoying my stay in India, but I am also counting the days until I get back home. The thrid-world lifestyle wears on the pampered American.

    7. Re:Why not? by Darkman,+Walkin+Dude · · Score: 4, Interesting

      Crappier infrastrcuture??? At 300 million mobile phones, i wish to think different.

      You can wish all you like, but you'd still not understand what he was talking about. He means things like roads, indoor plumbing, you know... infrastructure. Not mobile phones. This whole story is laughable in any case, I mean what, in 2004 25% of India's population was below the poverty line, which is, wait for it, about 8 dollars a month. Indians won't be getting western wages anytime soon, and if they do, you know what will happen? The companies will move straight on to China. Or south east asia. Or Russia. Companies don't go to India because they like the curry, they go there because its cheap. Thats what we call the bottom line.

    8. Re:Why not? by thinduke · · Score: 2, Funny

      I felt a great disturbance in the Force, as if millions of slashdotters suddenly booked a one-way ticket to New Delhi.

    9. Re:Why not? by be-fan · · Score: 4, Informative

      The infrastructure isn't as bad as Americans might think, and its not as gooda s the Indians want you to believe.

      From first-hand experience, I can tell you that on a middle class US salary, you can live like a rich man in India. The western standard of living, with not just indoor plumbing, but central air, a luxurious house, satillite or cable TV, will all be present and accounted for. If you live in a major Indian city, the electricity will be highly reliable as well. You'll also get some perks middle-class westerners are not used to, namely a personal cook, maid, nanny, and often driver. This will be your standard of living at home, and at work, and often at the shopping areas and restaurants other well-to-do Indians frequent.

      Now, the bad stuff. Your power will go out more often than here in the states, with how much more often depending on the exact area. Worse of all, as soon as you leave the comfortable world of the upper-classes, which will happen unless you shut yourself in, you'll have to deal with the masses of India's urban poor. Most Americans would not be comfortable wandering around anything but the posh areas of an Indian city. The filth, the poverty, the sheer number of beggers, the traffic, the pollution, etc, are something that are totally alien to all but America's hardened inner-city residents. Then there is the climate --- much of India is tropical, and if you're from a temperate part of the US, the heat and humidity will kill you. Imagine the hottest, most humid day in Georgia or Florida, summer torrential-downpours and all, except 10 degrees hotter, and with more frequent torrential downpours. Last but not least is the pervasive corruption. India is a lot better in this regard than some of its surrounding countries (Pakistan and Bangladesh), but the level of corruption is still something alien to Americans. For as much as Americans bitch about corruption, day-to-day corruption among the rank-and-file beauracracy in the United States is almost non-existant. Living in India, you WILL eventually have to pay a bribe to someone, whether it is to get your phone connected, pay a parking ticket, whatever.

      --
      A deep unwavering belief is a sure sign you're missing something...
  3. Ouch by Anonymous Coward · · Score: 5, Funny

    MySore sounds like a painful web experience, but it's got nothing on MySpace.

  4. Its not just India. by torpor · · Score: 2, Interesting

    Globalization is a reality. If you are still thinking that your local country offers the only market for your job, you are probably watching too much TV and consuming too much sugary fat, and in my opinion not travelling often, nor far and wide, enough.

    My advice to the new globalist thinker: Travel far and wide and don't bother fooling yourself into thinking you ever actually 'own' a house (it owns you). Go nomad.

    Whats needed in this day and age are people who step across language boundaries, and state borders, to work with each other, a functional group doing business who put this ideal of working together above personal posession and consumption. High-risk is not even half of it. It is far too riskier to pander to high and often mighty ideals of statehood in some parts of the world ..

    PS- Unix runs everywhere.

    --
    ; -- the corruption of government starts with its secrets. a truly free people keep no secrets. --
    1. Re:Its not just India. by mccalli · · Score: 4, Insightful
      Globalization is a reality. If you are still thinking that your local country offers the only market for your job, you are probably watching too much TV and consuming too much sugary fat, and in my opinion not travelling often, nor far and wide, enough.

      Or alternatively, perhaps your job isn't the most important thing in your life. Perhaps you have kids going through school, perhaps you have friends you want to stay in touch with, perhaps your dear old mum needs a hand...

      Cheers,
      Ian

    2. Re:Its not just India. by leeum · · Score: 2, Insightful

      I like to think of myself as a globalist thinker however there are many things about the state of the world as it stands that really sticks in my side.

      We absolutely need to be able to cross boundaries freely and work together. It is, economically speaking, the most sanguine decision we can make. However, politics and national ideals intervene.

      I have lived in England for the past decade and, falling in love with the country and Europe in general, I've wanted to work in the European Union for quite a few years. However, for any employer to employ me (as a Malaysian), they have to first prove that no citizen of the country can fulfill the job requirements, before they widen their search to the EU in general. After this process has been done, I can be hired as a non-EU citizen. This takes time and money which many smaller companies or charities simply cannot afford so I would tend to be pushed in the direction of larger corporations which have the resources to perform such a search.

      Furthermore, the selection process is clearly biased towards professional people seeking employment in large corporations. What if I was bitten by the entrepreneurial bug and wanted to start my own business? In the UK, I can't do that unless I provided 200,000 pounds of my own cash as start-up capital. Not VC-financed or a bank loan.

      The concept of statehood was a great idea in establishing the concept of a national identity and a shared consciousness in the people living in it, but it is now obsolete. The trouble is knowledge and capital move much more freely than they did in the past few decades, but the freedom of movement in labour still has some way to catch up.

    3. Re:Its not just India. by LordLucless · · Score: 2, Insightful

      So friends and family are "luxuries of a highly refined caste which are ill-afforded the majority of the human popluation"?

      I don't know where you're cut-and-pasting your rhetoric from, but you really should stop. It's annoying, doesn't help your point, and makes you sound like an imbecile.

      --
      Just because you're paranoid doesn't mean there isn't an invisible demon about to eat your face
    4. Re:Its not just India. by leeum · · Score: 2, Interesting

      The 40 quid and a form allows you to register a company in the UK, which is a requirement for registration with Companies House, I believe.

      The 200,000 quid is a separate requirement that's imposed by the Home Office on foreign nationals, I suppose as a deterrent for people who start little "businesses" that are shell companies and merely used to circumvent the normal immigrations process. The money has to be owned by the business and used for business purposes and cannot be taken out for a period of (I believe) 5 years. For a start up, that's immense.

      With regards to ten years living in the UK, you can change your status to a permanent residence but under some other quite restrictive requirements. You cannot have left the country for a total of 18 months throughout the entire time period, and you must have stayed in the country for the past 3 years continuously prior to making the application. Given that people nowadays tend to be posted abroad for business, or pursue other (temporary) opportunities in other parts of the world nowadays, that's an extremely tough act to follow.

    5. Re:Its not just India. by LordLucless · · Score: 2, Insightful

      Yes, and those in the developing world give up that necessity every day. Americans can afford to visit family an airplane ride away on a regular basis.

      Most people in the developing world don't have families that are an airplane ride away. It's only in countries like America that families can afford to spread out over five hundred kilometres. However, that is a sacrifice that millions of immigrants make every year.

      Most immigrants who come over to America are working for the purpose of bringing their family over to join them, so they can settle down and live a secure life in America. Read what the OP is saying, if you can actually distill any facts from his overblown purple prose. He's saying that living in one place is a luxury, that people should be willing to relocate at a moment's notice anywhere in the world to follow their work, and anyone who doesn't is rich and lazy. Basically he's going on an anti-materialism rant (your home owns you) under the pretext of globalisation. Wait till he grows up a little and actually has some of the material he now comdemns and you'll hear a different song.

      --
      Just because you're paranoid doesn't mean there isn't an invisible demon about to eat your face
  5. It's part of the cycle by smilindog2000 · · Score: 5, Insightful

    Anybody here old enough to remember Japan's rise to a respectable engineering powerhouse? Any of you guys remeber when "Made in Japan" meant it would break in 10 minutes of use?

    There's a natural cycle seem to countries go through when they finally get their act together in engineering:

    - Growth from low-cost outsourcing
    - Growth due to home-grown businesses exporting good IP
    - Imposition of copyright and patent protection
    - Growth due home-grown businesses selling IP locally, and the death of outsourcing

    I think in 1980's, an Indian programmer cost about $2K/year. Now that the outsourcing companies have run out of good local talent in places like Bangalore, salaries are rising to the point that it makes less sense to outsource engineering and programming to India. Countries like Romania look better.

    To continue growth, innovators in India will need to create their own businesses to compete with Silicon Valley startups. To some extent, they seem to be started at this. For example, the customer-relationship software I'm using at the moment, VtigerCRM, is a shameless copy of opensource software from SugarCRM, and it's shamelessly copying Salesforce.com functionality. Indian investors are funding the Vtiger opensource alternative, betting they can beat SugarCRM and Salesforce.com at their own game. Maybe they're right.

    However, the exported software market is only so big. As programmers in India tire of making money from foreign countries where software is actually worth something, they'll force their government to crack down on IP theft. This will create a local market for programmers, greatly fueling high-tech business growth. It also will mostly kill their outsourcing business, since salaries will then be able to rise above the threshold where outsourcing to India makes sense.

    I hope for a similar cycle to be followed in China. When China and India are done with the outsourcing business, we can move to other countries that need to come forward into the new millenium. Outsourcing our jobs is massively painful, but at least we're helping make the world a better place.

    --
    Beer is proof that God loves us, and wants us to be happy.
    1. Re:It's part of the cycle by rah1420 · · Score: 2, Insightful

      Very insightful. (Hint to mods - I burned all my points yesterday.) I agree China's next, and another poster mentioned Romania and I'll add the other countries from the breakup of the USSR (and what about Russia itself?)

      Then there will be an equilibrium of sorts, but there's one continent left to consider next: Africa. Now THAT's got to be an offshorer's wet dream, although the political situation and the technical infrastructure isn't in any shape to support it. I give it about 20 or 30 years before you start to see the new Bangalore on the Ivory Coast.

      --
      Mit der Dummheit kämpfen Götter selbst vergebens.
  6. How long? by NexFlamma · · Score: 4, Funny

    How long will it be until you hear Indian comedians complaining about calling tech support only to have some stupid American speaking gibberish to them over the phone?

  7. Wow, this article is about me! by PeteyG · · Score: 3, Interesting

    This is a surprise - I am actually in the program discussed in the article. I just graduated from the University of Washington in Seattle, and took this job. I'm typing this from the company's campus in Mysore, India. It's a fun experience, I'm seeing the sights, eating a lot of curry, getting my technical skills rounded out a bit, and then I will be headed back to the States in while to work for them.

    If anyone has any questions about the article, wtf I'm doing in India, what it's like, etc... post here and I will do my best to answer them!

    --
    no thanks
    1. Re:Wow, this article is about me! by PeteyG · · Score: 3, Interesting

      The article seemed a bit hand-wavy as to what we were actually doing over here... but it's basically half training (most of us didn't major in computer science) in programming, databases, etc, followed by time with the Indian-side of the development team that we'll be working with back in the States. The hours really aren't bad at all for those of us with programming experience, and I think the company wants it that way; part of the reason we're out here is to go out and about and experience India. You know, take in the culture and such, so we're more effective on whatever developmeant team we end up working on.

      Most of the people I work with day to day are in the US group, with the people leading the training (or whatever HR seminar) being Indian. That'll change when we start working on the actual development teams here.

      After hours, we interact a lot with locals... typically Indian trainees going through the same process we are. We're all on the same campus, and there's a lot of recreational things to do (bowling, badminton, basketball... blah blah blah) together. We're actually trying to get together a US vs. India Counter Strike match right now. At the same time, we usually go out to eat, drink, and explore India in groups of US folk.

      It's definitely not an internship... (for some reason I have to keep reminding my mother this). It's a real, live job. I honestly don't know what the advancement path will be like down the road, but the company is expanding pretty rapidly, so I would assume there's a path there should I want to keep going down it.

      --
      no thanks
  8. cost of living by beaverfever · · Score: 4, Informative

    "The cost of living in India would be lower than the home country + comparable wages = ability to save."

    Westerners who have lived in developing countries know this is not entirely true.

    If you're an "average" local living in average conditions, your cost of living will be lower than an "average" person in North America, but if you want to live at western standards (house in a nice neighbourhood, car, big TV, stereo, washer dryer etc.) then expect to pay the same or more for the products/services you want. In a developing country, public transport may not even be an option; a car could be an absolute necessity, and therefore an unavoidable expense. To live at western standards you probably won't see many savings in your expenses over actually being in the west.

    On the other side of the coin, you could probably afford such luxuries as a live-in housekeeper.

    Depending on where you live, there may be savings from low or non-existent income taxes. You could come out a bit ahead from this.

    However, in some countries (those in the Gulf region, for example), foreigners are not allowed to buy property. Rent for a nice villa or apartment is as high or higher than what you would pay in Europe/N-Am. If you're paying a mortgage, at least your expenses are adding to your equity, but when you pay rent, that money is gone. This rent is like a defacto tax on foreigners because it is unavoidable, but instead of the money going to the government, it goes directly to the local who owns the property you live in.

    If you have children, expect to pay for them to go to school.

    Healthcare, especially healthcare which is to western standards, is another expense to keep in mind.

    Taking part in leisure activities means more expenses; public recreation facilities which are normal in the west aren't normal in developing countries. Private clubs provide sports facilities, clean beaches etc. etc.

    By living in a developing country, a western professional will probably enjoy a nice lifestyle, but to do so means that savings likely won't be much greater than they would be in the west. Obviously, one can do without many of these expenses, live more like the average locals do and save money, but one can also save money in the west by living a much simpler lifestyle. Many people who work overseas do so for the experience.

  9. Re:You make the assumption that greedy is a bad th by Jerf · · Score: 4, Insightful

    You might want to say "greedy in the aggregate".

    10 very nice people may invest in your company. If they can do better somewhere else, half of them may very nicely decide to invest somewhere else, which is a perfectly reasonable thing for them to do, after all. (Everybody is all about how other people should make economically-poor decisions for the "greater good", a.k.a., "my benefit", but very few people really step up to the plate and deliberately select underperforming options when they have the choice. Non-zero, but few.)

    In the aggregate, these otherwise nice people look incredibly greedy to the company they had the investment in, and the company feels incredible pressure to do better, in a way far out of proportion to the exertion of the investors.

    Greed isn't an entirely inaccurate description of the results, but it may not describe motives; I have a hard time calling "investing in a 5% return instead of a 2% return" 'greed'. That's more like 'sensible', not 'greedy', and the opposite 'stupid'. (All else being equal of course, I'm ignoring the risk factors.) Besides, given that the economy isn't a zero-sum game (bolded because more people need to actually realize and internalize that) and that 2% vs 5% difference may very well be real if you're investing in a capital-producing company, it's not even necessarily a good decision for society to take the 2% either. That's the magic of capitalism and the market, to harness "greed" for the greater good of society.

  10. Why not Costa Rica Instead by coldcanofbeer · · Score: 3, Interesting

    I recently outsourced myself to Costa Rica and am enjoying it. Unlike the people in the article who work for companies in India, I do not work for any companies here in Costa Rica. The pay would be lousy. Instead I do the same software development work I did in California.

    Here is link to a writeup I wrote recently on the experience:
    Outsourcing Myself to Costa Rica
  11. REAL reverse off-shoring by Colonel+Panic · · Score: 4, Interesting

    This isn't reverse off-shoring, this is Westerners moving to India for Jobs that have been offshored from the places they come from.

    In a real example of reverse off-shoring, I was contacted a few months ago by someone from an Indian consulting company that needed someone to do some development work for them who was "closer to the customer" (in this case closer to their customer in the US - I'm in the US). I basked in the irony for a while and then decided against it.